Eir Broadband €29.99

loki7777 · 12-12-2018 7:22pm

14 day cooling-off period:)
I will give them a ring on friday as i'm now with eir and if i get the same thing as i have now (up 70, down 10) and unlimited anytime calls for €45 as new customers without cap and activation i will take it otherwise i will go with vodafone this year.

BBMcQ · 12-12-2018 8:40pm

Anyone have Eir broadband only and not Sky TV, give me a PM will make it worth your while!

To everyone on this thread I’m sorry for posting the Bargain Alert. Awful awful company.

corks finest · 12-12-2018 11:51pm

OmegaGene wrote: »

BBMcQ wrote: »

Anyone have Eir broadband only and not Sky TV, give me a PM will make it worth your while!

To everyone on this thread I’m sorry for posting the Bargain Alert. Awful awful company.

Sounds like iptv being offered for sale lol

Yes they're pure ****e

Former Former · 13-12-2018 12:25am

corks finest wrote: »

VF waiting for your business

Vodafone aren't going to replace his copper wires.

corks finest · 13-12-2018 5:59am

Former Former wrote: »

corks finest wrote: »

VF waiting for your business

Vodafone aren't going to replace his copper wires.

Just his sanity

BBMcQ · 13-12-2018 9:03pm

OmegaGene wrote: »

Sounds like iptv being offered for sale lol

Lol no, I just know there must be some ppl not using the Sky box functionality who have Eir Broadband only. Not willing to pay €28 a month for Eir Sports but I’m willing to pay some kind samaritan.

Former Former · 13-12-2018 10:04pm

corks finest wrote: »

Just his sanity

I doubt it. Most likely they'd just refuse to even quote a price.

Barr · 13-12-2018 10:23pm

Anyone get to this on their bill - what is this supposed to be ?

Call Answering 09-Dec-18 to 08-Jan-19 € 1.54

jimmycrackcorm · 13-12-2018 10:25pm

Barr wrote:

Call Answering 09-Dec-18 to 08-Jan-19 â‚¬ 1.54

Aka voice mail

Barr · 13-12-2018 11:48pm

I don't even have a phone with them , never mind voicemail

loki7777 · 14-12-2018 1:06pm

I asked them today for new offer for me or cancel my contract - but all i could get was 55€ BB+off peak calls or offer for new customers but not for 45 but 50(which is a lot better then the one for 55) but i said that i want to cancel my contract ... and will be waiting for call back. If not i will join VF for a year.

tuxy · 14-12-2018 3:28pm

18 month contracts only from VF so it will be longer than a year.

loki7777 · 14-12-2018 4:01pm

https://n.vodafone.ie/shop/broadband.html

Switch today! Vodafone Fibre Broadband only €25 a month for the first 6 months
12 month contract is an exclusive online offer.*
Unlimited fibre broadband downloads
Up to 100Mbps download speed
12 month contract. €25 a month for 6 months. From €45 a month after that.

Will be €60 for me after 6 months as i will add any time landline and mobile calls.
Simply Broadband Fibre
Broadband Voice + Unlimited calls to all Irish Mobiles

tuxy · 14-12-2018 4:03pm

Ah my mistake, didn't know they had a special offer online for 12 month contracts.

roxana · 14-12-2018 5:02pm

loki7777 wrote: »

I asked them today for new offer for me or cancel my contract - but all i could get was 55€ BB+off peak calls or offer for new customers but not for 45 but 50(which is a lot better then the one for 55) but i said that i want to cancel my contract ... and will be waiting for call back. If not i will join VF for a year.

I called eir this Mon to cancel and he was offering €55 first, then €50, then €45.. but the final offer was €40 for 12 months + off peak calls, so I figured it's a good bargain and stayed with them. No hassle with changing companies during busy xmas time. Be prepared with a list of providers and their plans, let them know you did your research.

horgan_p · 14-12-2018 5:05pm

I can see the guys out my window in Midleton running Siro fibre to the home. Damned if I'm entering into any contracts for the time being......

loki7777 · 14-12-2018 5:43pm

roxana wrote: »

I called eir this Mon to cancel and he was offering €55 first, then €50, then €45.. but the final offer was €40 for 12 months + off peak calls, so I figured it's a good bargain and stayed with them. No hassle with changing companies during busy xmas time. Be prepared with a list of providers and their plans, let them know you did your research.

I don't mind switching - as i'm doing that at least 3-5 times a year with car insurance(2), house , electricity and BB as well

roxana · 14-12-2018 7:10pm

loki7777 wrote: »

I don't mind switching - as i'm doing that at least 3-5 times a year with car insurance(2), house , electricity and BB as well

Why? each year is simply enough

loki7777 · 14-12-2018 7:11pm

Each but different things not only broadband.

Barr · 16-03-2019 3:45pm

Anyone know what kind of deal you would get after this offer expires.

Are they like sky where you have to negotiate with them, threaten to leave etc.

Is the eir sport pack a standard add on or am I destined to kiss this goodbye after the first year ?

tuxy · 16-03-2019 3:55pm

Barr wrote: »

Anyone know what kind of deal you would get after this offer expires.

Are they like sky where you have to negotiate with them, threaten to leave etc.

Yes it's just like this were the price jumps after 12 months.
The difference with Eir is that you probably won't be able to get through to the locality department(or any department except sales) on the phone as their call centres are seriously understaffed.

All big telcos have their issues and disgruntled customers but take a look at the talk to Eir forum on here, they are in a different league!

Grumpypants · 16-03-2019 4:03pm

They won't offer you a deal after. I'm at the end of my contract and tried 4 times to get anything. There best offer was charging me the going rate. No option for any of the advertised offers on the site as they are for new customers.

I was paying €180 a month. Moved my broadband & tv to Vodafone (€25 for 6 month then goes to €70), a much better service and tv box. And my two mobiles to virgin (€30).

Former Former · 16-03-2019 5:13pm

Barr wrote: »

Anyone know what kind of deal you would get after this offer expires.

Are they like sky where you have to negotiate with them, threaten to leave etc.

Is the eir sport pack a standard add on or am I destined to kiss this goodbye after the first year ?

Just ring them up, you don't need to threaten to leave. You might not get the best deal that a new customer gets but not far off.

You'll keep the Eir Sports pack

corks finest · 16-03-2019 10:37pm

Former Former wrote:

Part 2 of the issue is that when the consumer gets through, he wants his issue resolved. Fair enough. Except resolving issues requires trained and experienced staff. Working in a call-centre taking calls from irate people for very little money is absolutely soul-destroying (I've done it) so turnover is massive, and turnover means no-one gets sufficient experience, so you get guys who can't solve the issues properly.

Vodaphone have live chat and ppl on the phones and are cheaper than eir, better service ,and have a customer care service unlike eir who are awfullllll

tuxy · 16-03-2019 11:02pm

Former Former wrote: »

Just ring them up

You don't simply ring up Eir, you have to set a whole day aside for such a task.

torrevieja · 17-03-2019 2:23am

Eir Mobile internet keeps breaking down if using abroad they use orange network

disasterous , moving networks

KildareP · 17-03-2019 9:47am

corks finest wrote: »

Vodaphone have live chat and ppl on the phones and are cheaper than eir, better service ,and have a customer care service unlike eir who are awfullllll

Vodafone is as bad as Eir in every way.
Offshored powerless phone and chat support, franchised powerless retail network, they recently removed the option to be able to call up and speak directly to anyone on phone support at all (you have to schedule a call back), long wait times on live chat and general lack of resolution to issues.

Plenty of operators out there to choose from with Irish based, in-house support, with the power to resolve issues themselves or be able to walk over to the desk of someone who has. Often cheaper than Eir AND Vodafone overall too. Just without gimmicky half-price for X months followed by sky high price for the remaining Y months of your contract to give a false sense of value.

4motion · 17-03-2019 11:10am

I was Eir customer I tried to get better deal to stay with them but contact loyalty team is a mission impossible so i moved to vodafone as i would pay 70e in eir.

corks finest · 17-03-2019 11:51am

KildareP wrote:

Plenty of operators out there to choose from with Irish based, in-house support, with the power to resolve issues themselves or be able to walk over to the desk of someone who has. Often cheaper than Eir AND Vodafone overall too. Just without gimmicky half-price for X months followed by sky high price for the remaining Y months of your contract to give a false sense of value.

TBH I'm with VF ( fibre and mobile)ex eir , longest I've waited on VF chat was 5 minutes, broadband customer care the same,VF siro far superior compared to eir - no outages,no lies that I encountered whilst an eir customer,no call dropping etc,Google eir customer care all your answers there

corks finest · 17-03-2019 11:55am

4motion wrote:

I was Eir customer I tried to get better deal to stay with them but contact loyalty team is a mission impossible so i moved to vodafone as i would pay 70e in eir.

Good move I'm left eir 3/ 4 years yet still receiving an e bill from them despite not owing anything and repeatedly contacting their so called customer care including here on boards

TheDriver · 17-03-2019 2:21pm

torrevieja wrote: »

Eir Mobile internet keeps breaking down if using abroad they use orange network

disasterous , moving networks

I've never had any issues with eir overseas, fast 4G data. Sometimes I've had to select a different network manually

KildareP · 18-03-2019 8:40am

corks finest wrote: »

TBH I'm with VF ( fibre and mobile)ex eir , longest I've waited on VF chat was 5 minutes, broadband customer care the same,VF siro far superior compared to eir - no outages,no lies that I encountered whilst an eir customer,no call dropping etc,Google eir customer care all your answers there

Equally Google Vodafone customer care and find plenty of horror stories.

Have dealt with them personally and commercially and they are just frustrating beyond belief. No-one has the power to do anything and everything needs a callback (which often never materialises).

Stick to the "smaller" guys - both superior service and price to Vodafone or Eir offerings.

Curb Your Enthusiasm · 18-03-2019 9:25am

Nightmare of a company to deal with. Just rubbish. I had to claim SEPA refunds because their service was so poor, and now they're chasing me with bills. Stay well away.

corks finest · 18-03-2019 11:27am

KildareP wrote:

Have dealt with them personally and commercially and they are just frustrating beyond belief. No-one has the power to do anything and everything needs a callback (which often never materialises).

Have been with all, VF for me wins hands down on service, quality and communication

tuxy · 18-03-2019 12:56pm

Anyone who has not delt with both has no idea. Yes vodafone are bad but eir just brings it to a totally different level.

Barr · 03-10-2019 11:34am

This is coming up to a year old , so people who took this offer (like myself) will be coming out of contract shortly.

Just wondering has anyone been able to renew at a price close to the original offer?

I’m dreading trying to get through to someone in eir , given some of the comments on here

_Kaiser_ · 03-10-2019 11:41am

Barr wrote: »

This is coming up to a year old , so people who took this offer (like myself) will be coming out of contract shortly.

Just wondering has anyone been able to renew at a price close to the original offer?

I’m dreading trying to get through to someone in eir , given some of the comments on here

I've had it for the last year at 34.99 and no issues. To be fair to eir, the products and pricing themselves are fine... it's their back-office operations that are the problem!

But my contract was up next month too and due to jump 20 quid so I just went into the local eir shop and asked about renewing it and adding mobile at 9.99 SIM only (the latter under a 30 day contract) and there was no issue.

Result... another 12 months fibre + unlimited everything mobile for just under €45

Barr · 03-10-2019 11:48am

That is a good result ..... I thought the lads in the eir shop wouldn't want to know about broadband renewals.

the.red.baron · 03-10-2019 1:04pm

_Kaiser_ wrote: »

I've had it for the last year at 34.99 and no issues. To be fair to eir, the products and pricing themselves are fine... it's their back-office operations that are the problem!

But my contract was up next month too and due to jump 20 quid so I just went into the local eir shop and asked about renewing it and adding mobile at 9.99 SIM only (the latter under a 30 day contract) and there was no issue.

Result... another 12 months fibre + unlimited everything mobile for just under €45

35 is their stock offering, it involves a step down on the phone package or something and no eir sports possibly

just that little but more than the best switch offers

better than 72 or whatever it jumps up to otherwise

Eir Broadband €29.99

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