Eir Broadband €29.99

BBMcQ

Just seen a Black Friday ad for Eir Broadband €29.99 for 12 months on 12 month contract, including Eir Sport pack which is €27 by itself!

I ordered them last week at €34.99 so I’m calling up later to see if they will give me the new deal. Not hopeful!

Eggs For Dinner

BBMcQ wrote: »

Just seen a Black Friday ad for Eir Broadband €29.99 for 12 months on 12 month contract, including Eir Sport pack which is €27 by itself!

I ordered them last week at €34.99 so I’m calling up later to see if they will give me the new deal. Not hopeful!

Good luck with contacting Eir customer service to try and discuss this. One reason why I will never deal with them again

BBMcQ

Eggs For Dinner wrote: »

Good luck with contacting Eir customer service to try and discuss this. One reason why I will never deal with them again

You’re dead right. 70 total mins and counting on hold waiting to speak to someone today. The OpenEir installation guys answered instantly about the install, but the regular customer service is really shocking! Much worse than I even thought it could be.

Barr

Anyone of success watching eir sports without either subscribing to their tv or through sky ?

dealhunter1985

Barr wrote: »

Anyone of success watching eir sports without either subscribing to their tv or through sky ?

The eir app allows you to Chromecast.. I've used it a few times and casted to my TV..

Emmersonn

Eggs For Dinner wrote: »

Good luck with contacting Eir customer service to try and discuss this. One reason why I will never deal with them again

Their lack of customer service is well documented in their closed "Talk to Éir" thread on Boards. Check it out before joining.

gip

Eggs For Dinner wrote: »

Good luck with contacting Eir customer service to try and discuss this. One reason why I will never deal with them again

I agree wholeheartedly. Spent over 4 hours trying to speak to somebody from customer care with absolutely no success. I have credit on my account due to overcharging and as soon as that's used I'm gone. Shame on Eir customer care and their after sales service, I really don't know how they're still in business.

loki7777

Is it unlimited unlimited or still cap at 1tb?

Turbohymac

Yes..amazing how people still subscribe for substandard and non existant utilities from these wasters. They promise the sun moon and stars but couldn't organize a p,ss up in a brewery.. they wouldn't last a day providing their crap service if they were in mainland Europe..imagine providing or should I say promising their crap non existant broadband to French or germans..they'd be closed down permanently

Barr

dealhunter1985 wrote: »

The eir app allows you to Chromecast.. I've used it a few times and casted to my TV..

I was thinking of getting an android box but the chromecast would be a cheaper solution.

ablelocks

Note that this is their super fast bb, not fiber to the home bb which is 35.99 a month...

Barr

ablelocks wrote: »

Note that this is their super fast bb, not fiber to the home bb which is 35.99 a month...

Its fibre for me at that price.

ablelocks

Barr wrote: »

Its fibre for me at that price.

as far as i know, their "superfast" fibre is fibre to the cabinet - upto 100mb download - this is the offer quoted by op

their Ultra packages are "fibre to the home" - with options of 150mb, 300, or 1gb download speeds - prices for these are 35.99/44.98/59.99 respectively

Technocentral

Worse company in Ireland, avoid at all costs.

_Kaiser_

Turbohymac wrote: »

Yes..amazing how people still subscribe for substandard and non existant utilities from these wasters. They promise the sun moon and stars but couldn't organize a p,ss up in a brewery.. they wouldn't last a day providing their crap service if they were in mainland Europe..imagine providing or should I say promising their crap non existant broadband to French or germans..they'd be closed down permanently

You have to remember a few points...

- Most of the country can't get Virgin media
- Vodafone's alternative is expensive and capped
- Sky offers good value for 12 months. Not so much thereafter

I myself moved (back) for "fibre" last week because of point 3 (single occupancy household so no alternative name/billing details to use).
Sky wanted an extra €26 for their broadband and base TV over the previous year - I rarely watch live TV as it is nowadays.. not gonna pay more for it.

As such, that leaves me pretty much with eir and for €35 unlimited for 12 months it's decent considering it was/is €50-ish elsewhere. To be fair, the broadband usually "just works" so no need to contact them. I had mobile with them before though and it was a disaster! NEVER again!

Would be interested to see if the OP gets the offer though!

Barr

ablelocks wrote: »

as far as i know, their "superfast" fibre is fibre to the cabinet - upto 100mb download - this is the offer quoted by op

their Ultra packages are "fibre to the home" - with options of 150mb, 300, or 1gb download speeds - prices for these are 35.99/44.98/59.99 respectively

Ah didn't know this even existed , I though fibre was fibre :pac:

mathie

loki7777 wrote: »

Is it unlimited unlimited or still cap at 1tb?

Their unlimited is limited.
I was charged overage last month.
I'll be moving after that experience.

grinder23

loki7777 wrote: »

Is it unlimited unlimited or still cap at 1tb?

The cap is gone for new customers

ablelocks

as ftth has just been enabled in our area, and no-one else is providing ftth services here yet, I have to sign up. At 36 a month for 150mb it is cheaper than what i currently pay for 2mb download speeds.

For mobile, If I get sim only deal with Eir as well, instead of paying Vodafone €50 a month (unlimited calls texts + 5gb data), I can get unltd calls texts and 25gbdata for €10 a month for 6 months and 20 thereafter. €180 versus €600?

feck. I'm after talking myself into switching....I think I'll have to take my chances with eir service.

GY A1

Does this include phone
Or has anyone rang and got deal for phone included

dealhunter1985

ablelocks wrote: »

as ftth has just been enabled in our area, and no-one else is providing ftth services here yet, I have to sign up. At 36 a month for 150mb it is cheaper than what i currently pay for 2mb download speeds.

For mobile, If I get sim only deal with Eir as well, instead of paying Vodafone €50 a month (unlimited calls texts + 5gb data), I can get unltd calls texts and 25gbdata for €10 a month for 6 months and 20 thereafter. €180 versus €600?

feck. I'm after talking myself into switching....I think I'll have to take my chances with eir service.

I took a chance and ordered the broadband aswell. And went with a sim only mobile plan aswell.

_Kaiser_

ablelocks wrote: »

as ftth has just been enabled in our area, and no-one else is providing ftth services here yet, I have to sign up. At 36 a month for 150mb it is cheaper than what i currently pay for 2mb download speeds.

For mobile, If I get sim only deal with Eir as well, instead of paying Vodafone €50 a month (unlimited calls texts + 5gb data), I can get unltd calls texts and 25gbdata for €10 a month for 6 months and 20 thereafter. €180 versus €600?

feck. I'm after talking myself into switching....I think I'll have to take my chances with eir service.

My advice? Take the broadband.. Go 30 day Sim only with them/Vodafone/3 for mobile.

Mobile is where you're more likely to have issues (with their awful customer service and billing operations) in my experience .. at least doing it this way you can switch as needed.

_Kaiser_

GY A1 wrote: »

Does this include phone
Or has anyone rang and got deal for phone included

Mine came with home phone.

I don't need it (it's not even plugged in) but it's cheaper than without it.

eclipsechaser

Virgin increased my BB to €52/month recently. At the very least, this should be a good negotiating tool as the increase means you can leave the contract.

Eggs For Dinner

gip wrote: »

I agree wholeheartedly. Spent over 4 hours trying to speak to somebody from customer care with absolutely no success. I have credit on my account due to overcharging and as soon as that's used I'm gone. Shame on Eir customer care and their after sales service, I really don't know how they're still in business.

If I recounted my experience with them from the last 2 weeks, it would run for pages and nobody would read it.

TLDR; Don't do any business with Eir if you value your sanity

kennypowers

If Eir offered me broadband for free I wouldn't take it .Avoid them.If soviet Russia was still in existence Eir would be their telecommunications arm

Del007

I'm with sky and I'm going to go for that Eir deal.

I see some of you have problems with Eir but I've had problems with sky myself. To be honest, they're all a bunch of idiots

_Kaiser_

Del007 wrote: »

I'm with sky and I'm going to go for that Eir deal.

I see some of you have problems with Eir but I've had problems with sky myself. To be honest, they're all a bunch of idiots

This is true.. I've been with Sky, eir, 3, and Vodafone for various services at various times.

They all suffer from generally poor customer service when something goes wrong, but given that they're all offering/reselling pretty much the same thing in each segment at this point, about the only differentiator is the price at the time of renewals.

With Eir I'll take the broadband because the product itself is generally solid and it's a fixed price per month so they generally can't screw it up = no need to call the piss-poor customer service

With Vodafone things are generally overpriced, poor value bundles but again the (mobile - can't speak to broadband/TV) service itself is generally decent enough - though not as good as they like to claim either

Three are oversubscribed and patchy outside main areas... but generally have the best value offerings of the main operators

Sky are good if you get a deal.. but the TV service itself is hideously overpriced, complex bundling and add-ons, and increasingly outdated IMO. The broadband is simply eir resold. Customer Service is ok but no loyalty to existing customers unless you wait weeks (which, as I explained to them lately is pointless as by then the customer has signed up elsewhere), or can fudge being a "new" customer again.

Barr

Is the FREE eir sport pack in HD on its own.

I'm just checking out the TV Essential package and it is miserable .

bored_newbie

ablelocks wrote: »

as ftth has just been enabled in our area, and no-one else is providing ftth services here yet, I have to sign up. At 36 a month for 150mb it is cheaper than what i currently pay for 2mb download speeds.

For mobile, If I get sim only deal with Eir as well, instead of paying Vodafone €50 a month (unlimited calls texts + 5gb data), I can get unltd calls texts and 25gbdata for €10 a month for 6 months and 20 thereafter. €180 versus €600?

feck. I'm after talking myself into switching....I think I'll have to take my chances with eir service.

The sim only 25gb mobile is 20 a month all year isn’t it?

_Kaiser_

Barr wrote: »

Is the FREE eir sport pack in HD on its own.

I'm just checking out the TV Essential package and it is miserable .

Yep.. Well it is if you add it through a sky card anyway

BBMcQ

After 3 hours on hold for Eir I gave up. I called the installation team who instantly answered and cancelled the install. Virgin called me today and offered me 29 for 9 months and 58 for the remaining 3 months. Works out as same price as Eir was @ 35 per month plus €30 install charge.

I heard their customer service was bad but 3 hours on hold. Unreal.

If anyone has Eir Broadband but doesn’t have Sky TV, shoot me a DM if you want to make some money!

Former Former

Del007 wrote: »

I'm with sky and I'm going to go for that Eir deal.

I see some of you have problems with Eir but I've had problems with sky myself. To be honest, they're all a bunch of idiots

Well this is it. I've been with pretty much all of the providers over the last 5 years and don't see any real difference.

Part of the problem is that we all want our stuff at rock bottom prices, we want to do as much of our business online as we can, but when there's a problem, we expect an army of well-trained and experienced call centre staff to be waiting to take our call.

stdidit

Former Former wrote: »

Part of the problem is that we all want our stuff at rock bottom prices, we want to do as much of our business online as we can, but when there's a problem, we expect an army of well-trained and experienced call centre staff to be waiting to take our call.

How is this a problem? Of course we want competitive prices, and if your paying for a service then you have every right to expect decent support when something goes wrong.

corks finest

Technocentral wrote: »

Worse company in Ireland, avoid at all costs.

Truly awful gang

GY A1

H

BBMcQ wrote: »

After 3 hours on hold for Eir I gave up. I called the installation team who instantly answered and cancelled the install. Virgin called me today and offered me 29 for 9 months and 58 for the remaining 3 months. Works out as same price as Eir was @ 35 per month plus €30 install charge.

I heard their customer service was bad but 3 hours on hold. Unreal.

If anyone has Eir Broadband but doesn’t have Sky TV, shoot me a DM if you want to make some money!

Former Former

stdidit wrote: »

How is this a problem? Of course we want competitive prices, and if your paying for a service then you have every right to expect decent support when something goes wrong.

Right, but having humans manning telephones is very expensive. If you want an army of people in customer service, then that's a huge cost that has to be passed onto the consumer - except the consumer doesn't want to pay for it, so you can't afford an army, so you get long wait times.

Part 2 of the issue is that when the consumer gets through, he wants his issue resolved. Fair enough. Except resolving issues requires trained and experienced staff. Working in a call-centre taking calls from irate people for very little money is absolutely soul-destroying (I've done it) so turnover is massive, and turnover means no-one gets sufficient experience, so you get guys who can't solve the issues properly.

What you want is top-notch product and service at rock-bottom prices. You can't have it.

stdidit

Former Former wrote: »

Right, but having humans manning telephones is very expensive. If you want an army of people in customer service, then that's a huge cost that has to be passed onto the consumer - except the consumer doesn't want to pay for it, so you can't afford an army, so you get long wait times.

Part 2 of the issue is that when the consumer gets through, he wants his issue resolved. Fair enough. Except resolving issues requires trained and experienced staff. Working in a call-centre taking calls from irate people for very little money is absolutely soul-destroying (I've done it) so turnover is massive, and turnover means no-one gets sufficient experience, so you get guys who can't solve the issues properly.

What you want is top-notch product and service at rock-bottom prices. You can't have it.

I can understand people who have had good experiences with eir expressing it, but you seem to be trying to justify their bad service which is very strange to me. I found their incompetency to be on a whole different level to anything I ever experienced.

That service is affecting their business. So many people won't go near them because of it. I think even eir themselves would acknowledge it and at least they appear to be doing something about it by bringing some of it back in house. Invest and reap the rewards...

If they sort it out they will get more customers and I would consider joining, even if it cost a few extra quid a month.

Emmersonn

GY A1 wrote: »

Does this include phone
Or has anyone rang and got deal for phone included

That is one of the many problems with Eir. Trying to get to speak to someone is a pure lottery but maybe if you have half a day to spare listening to the same three tunes over and over then give it a go. Top Tip Have a good book handy to read. No reason given for closing the "Talk to Eir" Forum on Boards As if we did'nt know and no return date given.

Skippy along

I'm leaving cork now for Dublin currently on hold to eir customer service.. What's are the bets that I'll get to speak to someone before I get there...

ablelocks

bored_newbie wrote: »

The sim only 25gb mobile is 20 a month all year isn’t it?

eir broadband customers can get it for €10 a month for first 6months, and 20 for the next 6 months

monkeybutter

_Kaiser_ wrote: »

This is true.. I've been with Sky, eir, 3, and Vodafone for various services at various times.

They all suffer from generally poor customer service when something goes wrong, but given that they're all offering/reselling pretty much the same thing in each segment at this point, about the only differentiator is the price at the time of renewals.

With Eir I'll take the broadband because the product itself is generally solid and it's a fixed price per month so they generally can't screw it up = no need to call the piss-poor customer service

With Vodafone things are generally overpriced, poor value bundles but again the (mobile - can't speak to broadband/TV) service itself is generally decent enough - though not as good as they like to claim either

Three are oversubscribed and patchy outside main areas... but generally have the best value offerings of the main operators

Sky are good if you get a deal.. but the TV service itself is hideously overpriced, complex bundling and add-ons, and increasingly outdated IMO. The broadband is simply eir resold. Customer Service is ok but no loyalty to existing customers unless you wait weeks (which, as I explained to them lately is pointless as by then the customer has signed up elsewhere), or can fudge being a "new" customer again.

gotta say i was with sky last year eir this year

Sky were great to deal with

eir are terrible

sky was unlimited

eir unlimited was limited

that is all you need to know about them

at the end of the day, the broadband has worked fine though, so id still go with the cheapest

BBMcQ

Skippy along wrote: »

I'm leaving cork now for Dublin currently on hold to eir customer service.. What's are the bets that I'll get to speak to someone before I get there...

Did you make it?

Barr

monkeybutter wrote: »

gotta say i was with sky last year eir this year

Sky were great to deal with

eir are terrible

sky was unlimited

eir unlimited was limited

that is all you need to know about them

at the end of the day, the broadband has worked fine though, so id still go with the cheapest

Luckily this broadband offer is totally unlimited from eir , same as sky.

monkeybutter

Barr wrote: »

Luckily this broadband offer is totally unlimited from eir , same as sky.

just shows the stupidity of their thinking

Bacchus

After many attempts and long waiting periods trying to get through to customer "care" I eventually called them and selected "Cancel account" in the audio menu. 10 minutes later I was speaking to an agent. 10 minutes later again I'd saved myself €60 a month on my contract (TV, BB, 2x mobile, LL). Most of that was by moving to the SIM only offer they have, and I saved a bit on the BB too.

Emmersonn

Skippy along wrote: »

I'm leaving cork now for Dublin currently on hold to eir customer service.. What's are the bets that I'll get to speak to someone before I get there...

If you are walking , even money. Any other mode of transport you will not speak to anyone

BBMcQ

Went into Eir store in dundrum and told them I was on hold for 3 hours “why didn’t you just come here?”

Speaks volumes about their phone customer service.

Liam McPoyle

Have to say, I have found Eir pleasant and easy to deal with. We switched our broadband and phone to them a few months ago. There was a pre existing crackle on our phone line that Vodafone were unable to correct. Within 2 working days of contacting them they had a technician out. He discovered the problem was external so lifted the lid on the connections outside, did what he had to do and everything is working tip top now.

GhostyMcGhost

Turbohymac wrote: »

Yes..amazing how people still subscribe for substandard and non existant utilities from these wasters. They promise the sun moon and stars but couldn't organize a p,ss up in a brewery.. they wouldn't last a day providing their crap service if they were in mainland Europe..imagine providing or should I say promising their crap non existant broadband to French or germans..they'd be closed down permanently

But they're owned by the French

dealhunter1985

monkeybutter wrote: »

just shows the stupidity of their thinking

Is this broadband offer actually unlimited? I haven’t been able to figure it out.. had a look at t&cs but not sure if they were the right ones