Eir Broadband €29.99

Business Cat wrote: »

Have to say, I have found Eir pleasant and easy to deal with. We switched our broadband and phone to them a few months ago. There was a pre existing crackle on our phone line that Vodafone were unable to correct. Within 2 working days of contacting them they had a technician out. He discovered the problem was external so lifted the lid on the connections outside, did what he had to do and everything is working tip top now.

You were new business. If you ring their sales number, you'll be talking to an agent straight away. Call customer care though and... well I hung up after an hour on hold. Contact them via their online chat and you get a more prompt response but utterly useless in terms of changing your contract/plan. I even asked right from the outset... "Can you change my plan on this chat or do I need to phone"... I got boilerplate response that "We'll do our best to help" so I went through the hoops of giving my account details and proving who I am, just to be told... oh, you need to call customer care are this number...

In the end, I selected the "cancel account" option when I rang them again and I got connected to an agent in 10 minutes.

So, Eir only care about new customers and customers trying to leave. Everyone in between can stay on hold.

Business Cat wrote: »

Have to say, I have found Eir pleasant and easy to deal with. We switched our broadband and phone to them a few months ago. There was a pre existing crackle on our phone line that Vodafone were unable to correct. Within 2 working days of contacting them they had a technician out. He discovered the problem was external so lifted the lid on the connections outside, did what he had to do and everything is working tip top now.

Yeahhhhhhhhhhhh, either vvvvvv lucky,it a serious tall tale

BBMcQ wrote: »

Just seen a Black Friday ad for Eir Broadband €29.99 for 12 months on 12 month contract, including Eir Sport pack which is €27 by itself!

I ordered them last week at €34.99 so I’m calling up later to see if they will give me the new deal. Not hopeful!

I signed up for this when I saw the offer of €29.99, but somehow they have put me on a €34.99 contract, wish me luck on 1901 trying to rectify this.

Eir are a connundrum alright but I've had broadband from pretty much every provider and Virgin, Vodafone, Sky all their customer services are poor as poor can be. All their IT people know so little.

So for me. Faults on the line. Less than marketed price being delivered - All on the ISP and I'll ring them and suffer the delays.
Anything else to do with routers, configurations, reboots, i'll do it myself. Typically all they do is read scripts about checking a setting, restarting router etc.

As someone said earlier, if it's urgent, cancellation line. Get their attention. Given that Sky, Virgin, Vodafone all have to operate on the OpenEir network, reliability should be fairly consistent except at the junction box where they likely have connected their own tech. either way faults tend to get the most attention because you won't be the only one complaining.

Right now I'm sitting here waiting for an Eir installer to come install to my house. I've been waiting 8 months since moving into my new build home. I was given constantly moving connection of estate dates which seemed to carry no meaning. But finally I'm here. I have no choice really other than letting Eir connect me and take their service because I'm not live on anyone elses systems.

So I'll likely suffer 12 months of connection with them. I'll move on after but right now as Eir are in control of the grid connecting majority of Ireland you end up in a corner when it comes to new estate connections. ComReg can't regulate Eir's grid because it's private. Eir are not obligated to connect any estate. Which in this day and age is madness networking and phone should be mandatory like power, water, gas. but if Eir are laying lines in Irish soil or running them overhead with poles on public land. There should be obligations built into the contracting that allows them to execute that work.

redsteveireland wrote: »

I signed up for this when I saw the offer of €29.99, but somehow they have put me on a €34.99 contract, wish me luck on 1901 trying to rectify this.

How did you get on with this RedSteve?
€29.99 was for ordinary broadband, it was €36.99 for fibre broadband afaik.

I have spent 6+ hours on hold to their customer service since Monday morning, I got to speak to a rep once for two mins who insisted in transferring me to Loyalty, who hung up on me after 10 mins on hold.
I have cancelled the open eir tech that was coming to hook me up.
And I have now received a txt telling me they need to contact me urgently and to ring customer care.
It’s almost as if they are mocking me.

Del007 wrote: »

I'm trying to get it installed at the moment, why o why is it so difficult. They're clowns. They have a different post code down for my address so they sent the modem to that address and not mine. Then they cancelled my account and said that I can't open another until after 7 days. Unreal

I’d say that that’s warning enough.
I’ll be looking elsewhere, I suggest you do similar.

Barr wrote: »

Got mine installed yesterday. KN engineer came and hooked it up.

Impressed with the modem , seems to reach further than the sky box.

I haven't had the privilege to talk to anyone from eir as I done it online :pac:

Ive been impressed too. I ran a number of speed tests vs my virgin connection as it’s still active for a few days... and the eircom speeds were 3 times better!!

I'm not sure why they need an engineer. All he done for me was unplug my sky box and plug in the eir. Handy work if you can get it

M7roadrunner wrote: »

How did you get on with this RedSteve?
€29.99 was for ordinary broadband, it was €36.99 for fibre broadband afaik.

I wonder do you have paperless billing turned on? There's a 2euro discount each month in their advertised price for paperless billing.

I must start up a really really ****e.company like eir.. and I'd be a millionaire overnight..

ebeanz wrote: »

I signed up for the €29.99 deal, I was told that the install would be within a few days. No sign of an engineer so I contacted them via chat and now the installation will be "sometime around 6th December." Has anyone who signed up recently had theirs installed? Currently with Sky and they tell me that Eir are supposed to contact them to let them know that they are taking over my broadband and phone but they haven't done this either, not sure if I need to contact them over this or not?

I ordered on a 22nd Saturday online , it was installed the following Wednesday without any drama. They took over the line the same day and the tele number the following day.

There must be a surge of people after this offer.

Barr wrote: »

Got mine installed yesterday. KN engineer came and hooked it up.

Impressed with the modem , seems to reach further than the sky box.

I haven't had the privilege to talk to anyone from eir as I done it online :pac:

Similar experience - I ran a line for them as my phone points are in retarded locations. He joined the cables up and getting full speed down result

I dont look forward to ringing their support should as issue arrise but €30 pm is plenty for broadband imo

Is this offer still on guys

Grumpypants wrote: »

<cut>
I've 4 months left in my contract because when my missus upgraded her phone they bundled it into the household package (at no extra saving) but this put us on a brand new 18 month contract for bb last October
</cut>

Hi

I'm with eir with broadband and couple of mobile phones.
I've bundled up broadband and phones one at the time (contracts ending on different months) and always was told that it will extend my broadband contact.
But it never did - they were unable to show me where it says in t&c.

Of course I had to go thru the same conversation each time.
Just my 5c.

Tom

kennypowers wrote: »

somebody_else wrote: »

Hi

I'm with eir with broadband and couple of mobile phones.
I've bundled up broadband and phones one at the time (contracts ending on different months) and always was told that it will extend my broadband contact.
But it never did - they were unable to show me where it says in t&c.

Of course I had to go thru the same conversation each time.
Just my 5c.

Tom

They did the same to me but eventually I forced them to e mail me saying my mobile could be ported which I duly did . Received a bill of 600 euro for breaking contract .Called them and after an hour, got through to some unapologetic cretin whom eventually said it was a mistake and would be sorted in 48 hrs .A week later ,it hasnt.When I think they cant get any worse they manage to surprise you.Please avoid

Being saying it for years ref eir AVOID

As a long time Eir customer (30+ years), I tried to sign up for this offer.

I was told that I didn't qualify for the offer as I don't have fibre broadband, I live in a rural area and have an ADSL copper connection, with a max download speed of 5 megabits on a good day.

Anyway after a bit of haggling, they agreed to give me a 12 month deal for 39.99 with a new contract. There was no way I could get it for 29.99 :mad:

So I ended up saving 10 euro a month as I have been paying 49.99 ex vat for the past 4 years for my 5 megabit connection. FTTH ended down the road 500 metres from my house, not a happy customer !