IOL Email - Down, Cancelled??

Sam Russell · 13-06-2017 9:58am

I had an issue yesterday but went onto webmail.iol.ie and sent myself a test email and all started worrking again.

okden · 16-06-2017 4:28am

i use thunderbird with iol, and it wasnt downloading mail last few days, tonight i got a thunderbird message popup when trying to check for mail

add security exception
you are about to override how thunderbird identifies this site
legitimate banks, stores etc will not ask you to do this

server pop.iol.ie:110
get certificate -->none

certificate status

wrong site
certificate belongs to another site, which could mean someone is trying to impersonate this site

view details:-
certificate issued to
common name (CN) - gpo.iol.ie

valid from 12/6/17 to 13/6/18

confirm security exception?

i logged into the iol webmail and sent a mail and replied to it from a temp mail to see if it would trigger a fix as above

didnt work,

havent confirmed the thunderbird security exception yet till i learn more

19-06-2017 1:54pm

Looks like they renewed the SSL certificate for gpo.iol.ie rather than pop.iol.ie. GPO is the same server, probably dates back to when IOL were owned by An Post (pop is just a CNAME to gpo). You could use gpo.iol.ie instead to resolve the issue.

okden · 20-06-2017 2:06am

ty, ..accepted security exception, and receiving mail again

muffler · 23-06-2017 1:56pm

No iol mail for me today on 2 accounts. Havent actually logged into the accounts but I use the Incredimail client for sending and receiving and its not doing anything associated with iol web mail. Incredimail is sending and receiving on gmail account so its not it thats the problem

okden · 25-07-2017 4:44pm

update:not good

yeah mine worked for a week probably, then no more mail received by thunderbird mail app for long enuff to make me log in to iolemail web page today, and theres emails there that didnt download by thunderbird.

(there also seems to be a lack of emails on the iolemail web page, like there might be some sort of auto purge going on, idk, maybe not)

anyway i tried sending email in thunderbird rather and instead of silently failing like it does when not downloading.. now it gives the error message

...' Login to server smtp.virginmedia.com failed.' .....reenter password,

..password entry just fails to send and i get the error message again

25-07-2017 5:39pm

Are you in the UK? smtp.virginmedia.com is the Virgin Media UK SMTP server. The Irish one is smtp.upcmail.ie

okden · 26-07-2017 1:12am

ty karsini that improved things somewhat

im in ireland, not sure where the smtp.viginmedia.com came from, maybe a search trying to fix it

ive changed it to smtp.upcmail.ie

anyway latest update and errors: i have 2 iol email address, and thunderbird email app

sending from iol1 to iol2 via thunderbird on port 465(thunderbird default) gave

Sending of the message failed.
The message could not be sent because connecting to Outgoing server (SMTP) smtp.upcmail.ie failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

i switched to port 25 after googling boards for settings and retried and got

Sending of the message failed.
The message could not be sent because the connection to Outgoing server (SMTP) smtp.upcmail.ie was lost in the middle of the transaction. Try again.

..

then i tried sending from gurella mail to both iol emails and thunderbird recieved them both

so i then tried sending from thunderbird iol email to the gurella mail and got

Sending of the message failed.
The message could not be sent because the connection to Outgoing server (SMTP) smtp.upcmail.ie timed out. Try again.

okden · 26-07-2017 2:05am

i tried port 465 again and

from gurella to thunderbird mail was sent and recieved

replying from thunderbird to gurella now gives the first port465 error

sending of the message failed.
The message could not be sent because connecting to Outgoing server (SMTP) smtp.upcmail.ie failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

so basically now i can receive mail on thunderbird but not send mail, and changing the port changes the error msg

Sam Russell · 26-07-2017 12:22pm

I can receive and send email from webmail.iol.ie but can only receive email from pop.iol.ie but must send from mail.vodafone.ie as iol.ie will not handle the outgoing emails.

Now I am with vodafone, but I think iol.ie does not handle outgoing emails from other platforms - or at least that what appears to be the case.

BT handles the iol service from Belfast and are quite good at support.

10-09-2017 4:12pm

It's been giving awful issues for me the past few days, some days it's not receiving anything at all through my outlook but I can send without any issues. Today it's not receiving again???

blackbox · 26-07-2018 7:52pm

My iolfree website seems to have finally gone down either yesterday or today.

http://myhome.iolfree.ie/~rabbits/

Sam Russell · 26-07-2018 8:19pm

Not having trouble with iol.ie at the moment. Try contacting BT - details further up the thread.

blackbox · 27-07-2018 3:09pm

Thanks for the contact details.

I called the BT wholesale helpline 1800 923 924 but the guy there was unable to help as he said he only worked with mail servers and knew nothing about hosting.

He did not know of anyone that he could put me through to in order to resolve this and suggested that I send an e-mail to support@btireland.ie.

I've done this and am anxiously awaiting a reply.

Sam Russell · 27-07-2018 4:08pm

The support is from the Belfast office. The guy I dealt with was very helpful.

Masala · 27-07-2018 9:19pm

Anyone thinking of moving from IOL???? Am thinking of same as I can't continue to worry about the day it finally gives up. How easy would it be to move all email over to say a Gmail???

blackbox · 28-07-2018 12:03pm

blackbox wrote: »

Thanks for the contact details.

I called the BT wholesale helpline 1800 923 924 but the guy there was unable to help as he said he only worked with mail servers and knew nothing about hosting.

He did not know of anyone that he could put me through to in order to resolve this and suggested that I send an e-mail to support@btireland.ie.

I've done this and am anxiously awaiting a reply.

Good news - they fixed it and replied to the e-mail. My website is now back up and running.

Sam Russell · 28-07-2018 12:42pm

blackbox wrote: »

Good news - they fixed it and replied to the e-mail. My website is now back up and running.

Great.

I was told by the support guy from BT that they will keep it going, just not let it expand.

I think it is too small to be an attractive target for hackers.

datk · 20-03-2019 6:52pm

Anyone else get an email from BT saying their iol.ie account is closing down next month unless you click a button and chose to move it to Blacknight?

Need to check in to it before clicking buttons!!

mneylon · 20-03-2019 7:01pm

datk wrote: »

Anyone else get an email from BT saying their iol.ie account is closing down next month unless you click a button and chose to move it to Blacknight?

Need to check in to it before clicking buttons!!

This is legit.
Please see https://blacknight.blog/blacknight-is-taking-over-the-iol-esat-oceanfree-email-services.html

Blade · 20-03-2019 8:19pm

mneylon wrote: »

This is legit.
Please see https://blacknight.blog/blacknight-is-taking-over-the-iol-esat-oceanfree-email-services.html

I think this is great news, I just switched over my two accounts. I was worried these legacy emails would be killed off and I'd be forced to go with someone like Google! The servers seemed a bit unreliable with lots of down times. So it's nice to know they're secure in the hands of a company like Blacknight.

Sam Russell · 20-03-2019 8:30pm

I have just gone from Vodafone to Eir because Vodafone have stopped my outgoing emails but my incoming emails were grand. Now I do not send many, but they never let me know.

Now BT have dropped us.

Will Blackknight handle outgoing and incoming emails?

Will we be allowed to create new @io.ie addresses?

What level of charge is likely?

By the way, I have been with Vodafone since BT dumped me when they sold out to Vodafone. The deal from Eir was significantly better than the Vodafone one giving included calls to most of the world including mobiles, with a very good into offer for the first 12 months. It was almost seamless as well, wih no sily stuff from either supplier. Everthing went exactly as I was told it would. I lst phone connection for about 4 hrs, but the broadband changeover went unnoticed, working off he Vodafone modem. I installed the Eir one (F2000) wich looked like a simillar one also from Huawei. Changed the network name and Wifi password to the old one and everything worked as before. Brilliant.

Masala · 20-03-2019 10:22pm

Wonder will they be adding value to what was a very very limited IOL service. ??

Am paying over €300 a year just to keep a few unique i@iol.ie addresses and was waiting for the day they were going to force me to move on....

This news can't be any worse than what we have...

mneylon · 20-03-2019 10:55pm

Sam Russell wrote: »

Will Blackknight handle outgoing and incoming emails?

Yes

Sam Russell wrote: »

Will we be allowed to create new @io.ie addresses?

Not at present and for security reasons it's unlikely that we will allow it in the future

Sam Russell wrote: »

What level of charge is likely?

We're offering the service for free for at least the first 12 months

mneylon · 20-03-2019 10:57pm

Masala wrote: »

Wonder will they be adding value to what was a very very limited IOL service. ??

To start with we're offering more storage and some newer features:
https://www.blacknight.com/savemyemail/

fritzelly · 20-03-2019 11:14pm

Masala wrote: »

Am paying over €300 a year just to keep a few unique i@iol.ie addresses and was waiting for the day they were going to force me to move on....

That's crazy, you could set up your own domain for unlimited emails and pay a fraction of that every year. No email is unique enough for that kind of money

BarryM · 21-03-2019 10:10am

You'd think that such a possibly 'spammable' message would contain a link to Blacknight, or other coherent security, wouldn't you??

I wrote to BT and so far only got a 'thanks for...' reply.

BTW, my wife's site in on Blacknight, mostly OK, but some serious techie issues from time to time.

BarryM · 21-03-2019 10:13am

and.... as far as I am concerned changing my email address is a pain in the arse. I hope they don't screw us.

mneylon · 21-03-2019 10:54am

BarryM wrote: »

and.... as far as I am concerned changing my email address is a pain in the arse. I hope they don't screw us.

We've made it very clear what we will be offering.

https://www.blacknight.com/savemyemail/

If you have any queries please let us know

Thanks

Michele

muffler · 21-03-2019 12:10pm

I would like to know the reason for requesting all the personal data such as name, address, phone number etc

21-03-2019 1:23pm

muffler wrote: »

I would like to know the reason for requesting all the personal data such as name, address, phone number etc

When you switch your account over to ourselves we need your contact details in order to create accounts etc., on our systems.

Due to the nature of the service that BT (and its predecessors) were offering they don't have a lot of that information.

Michele

muffler · 21-03-2019 1:28pm

Blacknight: Michele wrote: »

When you switch your account over to ourselves we need your contact details in order to create accounts etc., on our systems.

Due to the nature of the service that BT (and its predecessors) were offering they don't have a lot of that information.

Michele

Thats all well and good but still doesnt explain why you need personal data. If I create a new email account with Yahoo or Google for example I dont have to supply the same level of data or at least thats the way it was in the past.

21-03-2019 1:31pm

muffler wrote: »

Thats all well and good but still doesnt explain why you need personal data. If I create a new email account with Yahoo or Google for example I dont have to supply the same level of data or at least thats the way it was in the past.

We need to know who our clients are and having their contact information in order to be able to provide service to them - including being able to provide customer service.

If your concern is that we're going to something untoward with your personal data then please rest assured - we won't.

Michele

GrumpyMe · 22-03-2019 9:36am

I presume the email I received today to my iol email, allegedly from Blacknight, but linked to "donh1@infrastructuresnumeriques.com" is a phishing attempt.

Coincidental or what?

Pain in the butt that I now appear to be targeted by yet another branch of the scammer networks. :-(

22-03-2019 12:03pm

GrumpyMe wrote: »

I presume the email I received today to my iol email, allegedly from Blacknight, but linked to "donh1@infrastructuresnumeriques.com" is a phishing attempt.

it's a phish
https://blacknight.blog/scam-emails-targeting-blacknight.html

GrumpyMe wrote: »

Coincidental or what?

Unfortunately yes.

Sam Russell · 22-03-2019 7:03pm

What happens next? - I have completed the forms for Blackknight. Also - when?

23-03-2019 10:25am

Sam Russell wrote: »

What happens next? - I have completed the forms for Blackknight. Also - when?

BT are doing this in batches, so the next batch to switch to ourselves, which I assume includes you, would be on April 17th - though the email from BT that you got should confirm the exact date.

BarryM · 02-04-2019 8:10am

Meanwhile, every time I try to login to IOL I get dumped, needs two or three tries.

Anyone else having this experience?

datk · 02-04-2019 2:07pm

I can’t get email today. Have been getting emails about my account being suspended but the grammar is so bad I presume it’s the spam problem they have. Need to ring them to check.

kathleen37 · 03-04-2019 10:40pm

Hello,

I just got the email regarding my iolfree account.

Followed the email link to activate the account and have got

"Error 1007: Unable to create mailname because mailname with given name already exist"

error message.

Can @Blacknight: Michele advise?

Thank you

Snowbat · 04-04-2019 8:50pm

Blacknight: Michele wrote: »

We need to know who our clients are and having their contact information in order to be able to provide service to them - including being able to provide customer service.

You really don't if you're not billing. Other ESPs do not require it. I hope you have more solid justification than that for GDPR compliance purposes.

05-04-2019 10:27am

kathleen37 wrote: »

Hello,

I just got the email regarding my iolfree account.

Followed the email link to activate the account and have got

"Error 1007: Unable to create mailname because mailname with given name already exist"

error message.

Can @Blacknight: Michele advise?

Thank you

Please contact our helpdesk and they'll be able to assist you (hopefully!)

muffler · 05-04-2019 1:05pm

So, is the service going to remain free as it has been for years?

05-04-2019 4:02pm

muffler wrote: »

So, is the service going to remain free as it has been for years?

We've committed to offering the service for free for the first year:
https://www.blacknight.com/savemyemail/

TheBoyConor · 05-04-2019 4:12pm

I had an iol email account and an esatclear email account back in the day. Can I still access these now and get back into them?
I don't have the login details anymore though. Would ye be able to reactivate things for me again?

Sam Russell · 05-04-2019 4:15pm

TheBoyConor wrote: »

I had an iol email account and an esatclear email account back in the day. Can I still access these now and get back into them?
I don't have the login details anymore though. Would ye be able to reactivate things for me again?

I would think your best bet is to contact BT support in the first instance since they hold the email accounts at the moment.

They were very helpful when I last contacted them.

05-04-2019 5:34pm

Sam Russell wrote: »

I would think your best bet is to contact BT support in the first instance since they hold the email accounts at the moment.

Exactly
We have no visibility on which accounts / email addresses exist / existed on their systems until after the user has opted in to move to us.

Masala · 05-04-2019 10:32pm

Blacknight: Michele wrote: »

Exactly
We have no visibility on which accounts / email addresses exist / existed on their systems until after the user has opted in to move to us.

Would you have an email address that they would respond to??

06-04-2019 1:12pm

Masala wrote: »

Would you have an email address that they would respond to??

They should be able to address your queries via support@btireland.ie

Sam Russell · 19-04-2019 5:48pm

Everything appears to have gone over now. Had a ptoblem with an address that decided to go into the junk mail bin. Now all sorted.

Great.

IOL Email - Down, Cancelled??

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