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SportsDirect.com

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  • Options
    #3392
    shocksy
    Registered Users Posts: 2,610 ✭✭✭shocksy


    Received my order from Sports Direct this morning, can't say I'm too happy, two items missing, and the wrong invoice in my package. It's for another lady, detailing all her information, name, address, email, 2 phone numbers, serious breach of data protection from Sports Direct. Now I can only assume someone else has my invoice with all my information on it.

    I'll emailed them straight away so I'll report back on what they say regarding both issues.


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    #3393
    mac.in
    Registered Users Posts: 594 ✭✭✭mac.in


    blacklilly wrote: »
    I'm typically a size 5 and that's what I ordered, I've way too much room in them.

    I'll try return them to a store but I thought they didn't accept returns that way?
    Same happened to my wife. Usually it's 5 for her. But the one she took of 5 size is bit loose.


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    #3394
    vicwatson
    Registered Users Posts: 28,403 ✭✭✭✭vicwatson


    jamesbondings wrote: »
    return them to sports direct stores here, i have often done this in blanch and maynooth

    I asked before and they wouldnt take them, said as they were bought online you have to post them back (at your expense too, even when they made the error)


  • Options
    #3395
    shocksy
    Registered Users Posts: 2,610 ✭✭✭shocksy


    vicwatson wrote: »
    I asked before and they wouldnt take them, said as they were bought online you have to post them back (at your expense too, even when they made the error)

    Parcel Connect do a return to Sports Direct UK for €6.95. I know it's at customers own expense, but depending on what you are returning, it will work out cheaper than An Post.


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    #3396
    vicwatson
    Registered Users Posts: 28,403 ✭✭✭✭vicwatson


    Sizes are different depending on brand

    Take a size 6, this is Euro 39.5 in Nike, but it's only a 39 in Adidas.


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    #3397
    vicwatson
    Registered Users Posts: 28,403 ✭✭✭✭vicwatson


    shocksy wrote: »
    Parcel Connect do a return to Sports Direct UK for €6.95. I know it's at customers own expense, but depending on what you are returning, it will work out cheaper than An Post.

    Good to know as I think it cost about €8.50.


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    #3398
    vicwatson
    Registered Users Posts: 28,403 ✭✭✭✭vicwatson


    shocksy wrote: »
    Received my order from Sports Direct this morning, can't say I'm too happy, two items missing, and the wrong invoice in my package. It's for another lady, detailing all her information, name, address, email, 2 phone numbers, serious breach of data protection from Sports Direct. Now I can only assume someone else has my invoice with all my information on it.

    I'll emailed them straight away so I'll report back on what they say regarding both issues.

    You'll be waiting for a reply, if you ever get one, they are shockingly bad at customer service


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    #3399
    shocksy
    Registered Users Posts: 2,610 ✭✭✭shocksy


    vicwatson wrote: »
    You'll be waiting for a reply, if you ever get one, they are shockingly bad at customer service

    I'll contact my bank so, not even sure if they'll do anything, but having bad customer service isn't an excuse for letting them get away with not sending me two items worth €32.

    I should have stayed well clear, it's my own fault. I had issues with them in the past, first time buying something off them in over 3 years and this happens. I'll know the next time, even if they have a 50% off discount code.


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    #3400
    JimPa
    Closed Accounts Posts: 83 ✭✭JimPa


    Always use PayPal when you're paying for delivered shoes or clothes. And ensure you're signed up to Paypal's 'return shipping costs refunded' scheme.


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    #3401
    clairek6
    Registered Users Posts: 652 ✭✭✭clairek6


    Put in an order last night and it’s pending twice in my online banking, just wondering is this normal or have I actually ordered twice?!


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    #3402
    Skerries
    Registered Users Posts: 12,303 ✭✭✭✭Skerries


    yes Adidas are so inconsistent with sizes
    I need to go up a size in shoes but down at least 1 or possibly even 2 sizes in tops
    Untitled Image




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    #3403
    rob316
    Registered Users Posts: 17,956 ✭✭✭✭rob316


    I just go into sports direct in heatons, try out what I like and then buy it online for much cheaper. Never an issue returning stuff I dont like then,


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    #3404
    corks finest
    Registered Users Posts: 8,628 ✭✭✭corks finest


    Be aware,using SD for years, ordered boots for kid, wrong item arrived,sent it back via courier fastway, but courier forgot to scan item,hence SD didn't receive it,opened dispute with pay Pal but because SD didn't physically receive it in out of pocket,just be aware (6 weeks later still not reimbursed, fastway promised they'll sort it,,,,Google SD customer care to see similar complaints,learned my lesson no more sports direct for me


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    #3405
    huddlejonny
    Registered Users Posts: 400 ✭✭huddlejonny


    corks finest wrote: »
    Be aware,using SD for years, ordered boots for kid, wrong item arrived,sent it back via courier fastway, but courier forgot to scan item,hence SD didn't receive it,opened dispute with pay Pal but because SD didn't physically receive it in out of pocket,just be aware (6 weeks later still not reimbursed, fastway promised they'll sort it,,,,Google SD customer care to see similar complaints,learned my lesson no more sports direct for me

    Get an insurance claim form from your local Fastway depot, it is up to them to reimburse you. It will take awhile but you should eventually get your money back.


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    #3406
    bren2001
    Registered Users Posts: 6,002 ✭✭✭bren2001


    corks finest wrote: »
    Be aware,using SD for years, ordered boots for kid, wrong item arrived,sent it back via courier fastway, but courier forgot to scan item,hence SD didn't receive it,opened dispute with pay Pal but because SD didn't physically receive it in out of pocket,just be aware (6 weeks later still not reimbursed, fastway promised they'll sort it,,,,Google SD customer care to see similar complaints,learned my lesson no more sports direct for me

    Not really SD's fault at all. I'd be shocked if any company refunded you, they never received the item back. I'll certainly be wary of using Fastway in future tho.


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    #3407
    corks finest
    Registered Users Posts: 8,628 ✭✭✭corks finest


    huddlejonny wrote: »
    corks finest wrote: »
    Be aware,using SD for years, ordered boots for kid, wrong item arrived,sent it back via courier fastway, but courier forgot to scan item,hence SD didn't receive it,opened dispute with pay Pal but because SD didn't physically receive it in out of pocket,just be aware (6 weeks later still not reimbursed, fastway promised they'll sort it,,,,Google SD customer care to see similar complaints,learned my lesson no more sports direct for me

    Get an insurance claim form from your local Fastway depot, it is up to them to reimburse you. It will take awhile but you should eventually get your money back.
    Thanks, luckily ,pure coincidence,guy I spoke to in fastway knew me from years ago, promised the other day he'd sort it


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    #3408
    corks finest
    Registered Users Posts: 8,628 ✭✭✭corks finest


    bren2001 wrote: »
    corks finest wrote: »
    Be aware,using SD for years, ordered boots for kid, wrong item arrived,sent it back via courier fastway, but courier forgot to scan item,hence SD didn't receive it,opened dispute with pay Pal but because SD didn't physically receive it in out of pocket,just be aware (6 weeks later still not reimbursed, fastway promised they'll sort it,,,,Google SD customer care to see similar complaints,learned my lesson no more sports direct for me

    Not really SD's fault at all. I'd be shocked if any company refunded you, they never received the item back. I'll certainly be wary of using Fastway in future tho.
    Ref fastway no choice when ordering from SD,,,, ordered boots for the kid a few days ago from lifestyle online,e90,to e45,to e36,big lifestyle sale now on ,15 plus another 15 per cent off,nighline delivered within 4 days of ordering,with tracking, great service


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    #3409
    OmegaGene
    Registered Users Posts: 8,632 ✭✭✭OmegaGene


    corks finest wrote: »
    Be aware,using SD for years, ordered boots for kid, wrong item arrived,sent it back via courier fastway, but courier forgot to scan item,hence SD didn't receive it,opened dispute with pay Pal but because SD didn't physically receive it in out of pocket,just be aware (6 weeks later still not reimbursed, fastway promised they'll sort it,,,,Google SD customer care to see similar complaints,learned my lesson no more sports direct for me

    That’s not sports directs fault at all

    The internet isn’t for everyone



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    #3410
    corks finest
    Registered Users Posts: 8,628 ✭✭✭corks finest


    OmegaGene wrote: »
    corks finest wrote: »
    Be aware,using SD for years, ordered boots for kid, wrong item arrived,sent it back via courier fastway, but courier forgot to scan item,hence SD didn't receive it,opened dispute with pay Pal but because SD didn't physically receive it in out of pocket,just be aware (6 weeks later still not reimbursed, fastway promised they'll sort it,,,,Google SD customer care to see similar complaints,learned my lesson no more sports direct for me

    That’s not sports directs fault at all
    Emailed them ref their couriers mismanagement etc,at least a dozen times,plus fastway emailed them ref refunding me from he couriers side no joy,,,,,do yourself a favour and Google SD customer complaints


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    #3411
    OmegaGene
    Registered Users Posts: 8,632 ✭✭✭OmegaGene


    corks finest wrote: »
    Emailed them ref their couriers mismanagement etc,at least a dozen times,plus fastway emailed them ref refunding me from he couriers side no joy,,,,,do yourself a favour and Google SD customer complaints

    No need for me to google anything
    It’s an issue between yourself and the courier, they didn’t scan it and they didn’t deliver it so it’s lost and their fault
    Claim from fastway if you have a receipt from them then it shouldn’t be a problem

    The internet isn’t for everyone



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  • Options
    #3412
    corks finest
    Registered Users Posts: 8,628 ✭✭✭corks finest


    OmegaGene wrote: »
    corks finest wrote: »
    Emailed them ref their couriers mismanagement etc,at least a dozen times,plus fastway emailed them ref refunding me from he couriers side no joy,,,,,do yourself a favour and Google SD customer complaints

    No need for me to google anything
    It’s an issue between yourself and the courier, they didn’t scan it and they didn’t deliver it so it’s lost and their fault
    Claim from fastway if you have a receipt from them then it shouldn’t be a problem
    Understand that fully,but SD have an obligation to customers ref shoddy fastway courier driver,who picked up my return, failed to scan it,and then just dumped it somewhere in their warehouse in little island, know if I fcuked up at a job I'd be hauled over the coals


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    #3413
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    corks finest wrote: »
    Understand that fully,but SD have an obligation to customers ref shoddy fastway courier driver,who picked up my return, failed to scan it,and then just dumped it somewhere in their warehouse in little island, know if I fcuked up at a job I'd be hauled over the coals

    No they don't.


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    #3414
    corks finest
    Registered Users Posts: 8,628 ✭✭✭corks finest


    Deleted User wrote: »
    corks finest wrote: »
    Understand that fully,but SD have an obligation to customers ref shoddy fastway courier driver,who picked up my return, failed to scan it,and then just dumped it somewhere in their warehouse in little island, know if I fcuked up at a job I'd be hauled over the coals

    No they don't.
    That's your opinion,I differ


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    #3415
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    corks finest wrote: »
    That's your opinion,I differ


    It's not an opinion related statement. You stated that Sports Direct are obliged to do something. If they are obliged to do it and haven't done it, you should be suing.


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    #3416
    SIRREX
    Registered Users Posts: 217 ✭✭SIRREX


    corks finest wrote: »
    That's your opinion,I differ

    I was one of the saddos who actually read through the terms when Sports Direct changed their delivery services a couple of years ago, and it specifically says that you are entering into a contract with the couriers for delivery, not Sports direct, so Fastway is you only recourse for reimbursment.


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    #3417
    OmegaGene
    Registered Users Posts: 8,632 ✭✭✭OmegaGene


    corks finest wrote: »
    That's your opinion,I differ

    Sports direct didn’t get the item or items back so they aren’t going to refund you and I don’t blame them at all
    That’s between you and the courier
    If the item or items didn’t get to you in the first place when you ordered them would you pay them ? No lol
    To get a refund it’s your responsibility to ensure it’s delivered back to the company and PayPal will expect proof of returned item being delivered to get a refund also

    The internet isn’t for everyone



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    #3418
    bren2001
    Registered Users Posts: 6,002 ✭✭✭bren2001


    corks finest wrote: »
    That's your opinion,I differ

    You chose to return the products using Fastway. You entered a contract with them which has nothing to do with SD. There were other free methods of returning the product e.g. if you paid via Paypal you could have availed of the free returns and used Nightline.


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    #3419
    ando
    Registered Users Posts: 5,382 ✭✭✭ando


    corks finest wrote: »
    but SD have an obligation to customers ref shoddy fastway courier driver

    These kind of blind comments on a smaller company could destroy its reputation simply by word of mouth when in this scenario it’s obvious that the company you’re badmouthing and trying to convince others of their bad service have actually nothing to do with your problem!!

    I can understand why you're p1ssed and trying to get your money back but attempting to deface a companies reputation that has no responsibilities towards the issue is not the way to do it


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    #3420
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    bren2001 wrote: »
    You chose to return the products using Fastway. You entered a contract with them which has nothing to do with SD. There were other free methods of returning the product e.g. if you paid via Paypal you could have availed of the free returns and used Nightline.

    I finally activated the free returns thing on PayPal (luckily haven't had any use for it so far), and then after I signed up it says it's limited to 6 returns up until the end of December last year...


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    #3421
    OmegaGene
    Registered Users Posts: 8,632 ✭✭✭OmegaGene


    Basil3 wrote: »
    I finally activated the free returns thing on PayPal (luckily haven't had any use for it so far), and then after I signed up it says it's limited to 6 returns up until the end of December last year...

    Free returns was great while it lasted, I think I used it a dozen times, shame it’s gone now though. It may comeback fingers crossed
    Most of my returns are now done via parcel motel and then onto whatever returns service the company is using in the uk, normally collect plus
    It’s a slow tedious process but it’s yet to fail me

    The internet isn’t for everyone



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