GoMo experience not good so far

g6fdyotp5nj2l7 · 06-11-2019 12:10am

Blanco100 wrote:

set the porting for saturday at 10am but still hasnt changed over to my old number yet. Very annoying having a new number this long. is it just a waiting game?

I'd say something has gone wrong at this stage. Best to contact them on chat and get them to cancel the port so you can try again.
You can leave your old SIM in the phone till the port goes through that way you won't have a new number to worry about.

Stone · 06-11-2019 10:54am

For what it's worth I had 2 SIMs - unpacked them Monday and went into MyGoMo where I change the port date to 5 minutes into the future. It ported right on the second for both ....
I noticed that my original port date set for November 16th 10am was labelled as something like no more port slots available or so ... but changing it into the very near future worked w/o a hitch

Marhay70 · 06-11-2019 11:07am

Blanco100 wrote: »

set the porting for saturday at 10am but still hasnt changed over to my old number yet. Very annoying having a new number this long. is it just a waiting game?

Its nearly 4 days since it should have happened

I'm waiting since last Friday and finally got in touch with them yesterday thanks to this thread. The operator told me that the port had been rejected by Tesco although why this should be I don't know, it's a PAYG number. Don't waste time trying to get an email reply, get on the chat line. My point is that nobody bothered to tell me about this until I asked.

runningbuddy · 06-11-2019 11:38am

Marhay70 wrote: »

I'm waiting since last Friday and finally got in touch with them yesterday thanks to this thread. The operator told me that the port had been rejected by Tesco although why this should be I don't know, it's a PAYG number. Don't waste time trying to get an email reply, get on the chat line. My point is that nobody bothered to tell me about this until I asked.

How did you get in touch with them?? two sims here and no mobile data. I have tried to contact via Twitter and no joy

g6fdyotp5nj2l7 · 06-11-2019 12:11pm

runningbuddy wrote:

How did you get in touch with them?? two sims here and no mobile data. I have tried to contact via Twitter and no joy

Live chat on their website is the best way

runningbuddy · 06-11-2019 12:15pm

There is no live chat that I can find???

runningbuddy · 06-11-2019 12:24pm

Live chat is no longer available.

g6fdyotp5nj2l7 · 06-11-2019 12:35pm

It is for me. Try refreshing the page couple of times or log out and log back in again. It can be a bit hit and miss sometimes.

runningbuddy · 06-11-2019 12:39pm

Gloria Hot Word wrote: »

It is for me

Would you mind sending me a screenshot Gloria Hot Word??

https://gomo.ie/

g6fdyotp5nj2l7 · 06-11-2019 12:55pm

Hope that works I'm on the phone and haven't done this before

Tacitus Kilgore · 06-11-2019 12:56pm

ported my sim and the next day my screen cracked on my galaxy s6, gomo is crap cant wait to go back to eir.

runningbuddy · 06-11-2019 12:59pm

Gloria Hot Word wrote: »

Hope that works I'm on the phone and haven't done this before

Cheers Amsel, appreciate it x

fergus1001 · 06-11-2019 1:00pm

Speedtest on sunday everyone must have been gone for a piss

g6fdyotp5nj2l7 · 06-11-2019 1:08pm

runningbuddy wrote: »

Cheers Amsel, appreciate it x

You're welcome. As I said above try refreshing the page a few times or logging out and logging in again. It can be hit and miss sometimes.

_Kaiser_ · 06-11-2019 1:40pm

Tacitus Kilgore wrote: »

ported my sim and the next day my screen cracked on my galaxy s6, gomo is crap cant wait to go back to eir.

I don't get how the two things are related? Also GoMo is on the same physical network as eir so I wouldn't expect any differences from that perspective?

I've been on it weeks now and no issues whatsoever on GoMo's side - if anything the problem is with eir who've screwed up the billing on my previous bundle since.

physioman · 06-11-2019 1:41pm

_Kaiser_ wrote: »

I don't get how the two things are related? Also GoMo is on the same physical network as eir so I wouldn't expect any differences from that perspective?

I've been on it weeks now and no issues whatsoever on GoMo's side - if anything the problem is with eir who've screwed up the billing on my previous bundle since.

I think he was joking

_Kaiser_ · 06-11-2019 1:41pm

physioman wrote: »

I think he was joking

Ahhh! D'oh!

Tacitus Kilgore · 06-11-2019 2:04pm

_Kaiser_ wrote: »

I don't get how the two things are related? Also GoMo is on the same physical network as eir so I wouldn't expect any differences from that perspective?

I've been on it weeks now and no issues whatsoever on GoMo's side - if anything the problem is with eir who've screwed up the billing on my previous bundle since.

Not at all, GOMO is great, with eir I had no 4g, now I do, for half the price and can call and text whoever I want for as long as I want

Best tenner spent in a long time

budhabob · 06-11-2019 2:29pm

how long did people have to wait to receive their sim? I ordered 9 working days ago, and still no email to say its been dispatched.

fenfoz · 06-11-2019 2:34pm

Ordered mine and received the sim the next day

Davexirl · 06-11-2019 2:40pm

I have had no issues with GoMo, I signed up after launch and I ported from Eir in a few minutes. I am roaming in the UK at the moment and everything works fine.

I ordered a sim for my ma and she had no issues with her port over. My mate jumped on and got the deal but it took 9 days for his sim to arrive, probably a sign of how demand is at the moment for GoMo.

For a tenner a month you can't go wrong. I was paying €35 a month for a similar package on Eir.

Mrcaramelchoc · 06-11-2019 2:56pm

runningbuddy wrote: »

Cheers Amsel, appreciate it x

disable your adblocker if you have one.thats what did it for me.

i finally got it all sorted through the chat,god bless you michael whoever you are.
i said to him at the end of the chat (which went on for awhile) i need a drink after that and he replied so do i.

runningbuddy · 06-11-2019 3:03pm

Mrcaramelchoc wrote: »

disable your adblocker if you have one.thats what did it for me.

i finally got it all sorted through the chat,god bless you michael whoever you are.
i said to him at the end of the chat (which went on for awhile) i need a drink after that and he replied so do i.

Jesus, the poor help team

Blanco100 · 06-11-2019 3:04pm

Where can you see the status of your port on their website?

ongarite · 06-11-2019 3:09pm

budhabob wrote: »

how long did people have to wait to receive their sim? I ordered 9 working days ago, and still no email to say its been dispatched.

Same here, ordered last Monday, 31st October.
No SIM, no number assigned on my login details or no email

igCorcaigh · 06-11-2019 3:12pm

Ordered mine on Oct 24.
Received yesterday.

Jomcc · 06-11-2019 3:57pm

ongarite wrote: »

Same here, ordered last Monday, 31st October.
No SIM, no number assigned on my login details or no email

I had a similar situation. Ordered one for myself. Ordered one for my son a few days later. His arrived the following day after getting email telling him it's on the way. I heard nothing. Spent ages trying to contact them by email and chat. Never received any tracking number from an post. It landed in post box last week without any email. Took a little over 2 weeks.
So far it's working fine though...........

Loadedscream · 06-11-2019 4:01pm

So still no inbound service since they commenced the port on the 29th October. Finally decided to try and revert to virgin mobile and low and behold my old sim with them is back activated, they cancelled the port on their end as it was still not completed.

Now i have two sims both with my number on them the only difference being that the gomo sim cannot receive calls or texts, the virgin one is fully working.

I got straight onto virgin and instructed them to ensure that the port does not ever go though, filled out the cancellation form for GoMo and changed my credit card details to make sure they cant take the money due tomorrow.

They are by far the biggest sham of a company that i have ever had the displeasure of dealing with. Good riddance.

lolie · 06-11-2019 4:03pm

Ordered my sim on Friday 25th and it only arrived in the post this morning.
Like you ongarite i got no email or have no number assigned on login.

Quackster · 06-11-2019 5:26pm

Gazzmonkey wrote: »

The only risk I can think of is.. if you trigger your own password reset on a 2FA account and it comes into the fraudsters phone, if that sms happens to have an email address or username mentioned then they would know where to go. Also, the number for that sms might give away what service the info is for.

Assuming a company is silly enough to provide that info in a 2FA sms which I doubt very much.

But the above would rely on you having already updated your 2FA accounts to use your new gomo number, but who would do that without first receiving the sim?

Once you have a SIM with someone else's number ported onto it, you could be able to log in to their online account by trying the number on all the mobile networks' websites and clicking on 'forgot password' until successful.

Assuming the 'forgot password' option sends an SMS code rather than an email, then you're in. Once in, under 'account details' you may be able to access a myriad of useful info including name, DOB, postal address, email address etc.

Edit: Just checked and Vodafone customers are vulnerable to this. Just enter mobile number, hit 'forgot password' and you're texted a reset code.

Three sensibly sends the reset code to your email if you have one registered and verified, but if not, texts it to you instead.

Eir requires your email to login so this issue doesn't arise.

nephster · 06-11-2019 5:43pm

nephster wrote: »

My experience so far, both good and bad!
Ordered two SIMs on launch day. SIM 1 arrived in two days (but didn't work for another four), SIM 2 arrived after six days and worked immediately.

SIM 2 ported fine on the specified day, done and dusted in five minutes.

SIM 1 is still not ported from Eir Prepay, 14 days after I first tried. I've been mainly communicating with GoMo through Twitter - you might get a reply that day, you might not - so I have a communication trail. I asked four times for the issue to be escalated before they did so. I then had to ask another four times (once a day) to get the case number. Was escalated six days ago.

At the mo I'm using an old phone with the GoMo SIM as a hotspot and carrying two phones, but that got old pretty fast. At least I still have my old number working (although, now two weeks out of credit) for things like payment authentication texts. I've had this number for nearly 20 years so do want to hang on to it.

For the record, sent email to complaints@gomo.ie yesterday. Thought I'd try porting today (as I have every day) and it was instantaneous.
So, only took one email, 15 days and the 19 Twitter DMs... I now look forward to hopefully never, ever, having to contact GoMo support again.

marsbar1 · 06-11-2019 7:49pm

Quackster wrote: »

What a selfish attitude.

If you were one of those who have posted in these threads who's existing SIM has died but their number hasn't ported to the GoMo SIM they have (or they haven't even received a GoMo SIM) and you were contacted by someone who had a GoMo SIM with your number ported to it, you'd be most grateful if they were to send that on to you rather than having to wait days, or weeks, for GoMo CS to sort you out.

I agree. There seems to be no concept of help thy neighbour by certain people now - only thinking about oneself.

physioman · 06-11-2019 8:07pm

marsbar1 wrote: »

I agree. There seems to be no concept of help thy neighbour by certain people now - only thinking about oneself.

Did it take you four days to come up with that reply? ðŸ˜‚ðŸ˜‚ well done

partnership · 06-11-2019 8:45pm

Have emailed three times to cancel and no response. End of month tomorrow and hoping they don't take money from my account.

marsbar1 · 06-11-2019 9:17pm

physioman wrote: »

Did it take you four days to come up with that reply? �� well done

No, I've only just discovered this section of boards.ie tonight. I rarely come here actually, not that it's any of your business or concern. Now you've made yourself look even more of a fool than you do already with that response.

physioman · 06-11-2019 9:24pm

marsbar1 wrote: »

No, I've only just discovered this section of boards.ie tonight. I rarely come here actually, not that it's any of your business or concern. Now you've made yourself look even more of a fool than you do already with that response.

Are you still on holidays in Ireland?

physioman · 06-11-2019 9:29pm

partnership wrote: »

Have emailed three times to cancel and no response. End of month tomorrow and hoping they don't take money from my account.

I got my money back 2 weeks after I cancelled. Did receive a cancellation email though.

MEGA BRO WOLF 5000 · 06-11-2019 9:40pm

Still waiting on my sim, two weeks now.

Gazzmonkey · 06-11-2019 10:45pm

Still waiting on 2 Sims, but it's only been 7 days so worries yet.. I think

byrnefm · 06-11-2019 10:55pm

jeepster_ie wrote: »

Exactly this...they sent me a SIM that didnt match the details on my account. I must have got sent someone else's SIM and a different guy got my SIM. So when my number was ported over on the Thursday, he got my number. So anyone dialling or texting me got to talk to him! Emailed them on their Contact Us page and got no response so DM on twitter on Friday. They got back to me on Sunday and cancelled the port so dialling my number got a "This number is not in service". At least my number was no longer going to a random guy. They also cancelled the SIM I received.

They sent a replacement SIM which took a week to arrive which still didnt match the details in my account. Back to Twitter to query this and a day later they said it would automatically update when the SIM is activated. Followed their FAQ on activating and...nothing. No change in details on my account and no working phone..."SIM not provisioned" showing on the phone. So almost 2 weeks after I was ported over to GoMo and still no working phone. I've signed back up with my old provider and waiting on that SIM to arrive.

When things go well, Im sure its a seamless experience. But from my experience, when things go wrong it can be an absolute nightmare to get resolved.

I had the exact same scenario except I was able to cancel the number port in time. It took several times on Twitter and then via Web Chat and eventually the SIM activated. All good now but was a frustrating experience. You have to be very persistent... and the hit & miss nature of getting the Web Chat to appear didn't help.

Here's hoping now that the number port will be less painful.

bellylint · 07-11-2019 10:09am

hey anybody know how to access their webchat? I cannot find a link to it on their website.

New Home · 07-11-2019 10:33am

You have to disable your adblocker and pop-up blocker. It usually appears on the right hand side of the screen, in the middle. It's a little tab.

bellylint · 07-11-2019 10:52am

New Home wrote: »

You have to disable your adblocker and pop-up blocker. It usually appears on the right hand side of the screen, in the middle. It's a little tab.

Thanks!!!

Marhay70 · 07-11-2019 11:52am

Rearranged time for port was set for 10.01 this morning, all done and dusted by 10.10 so all I can say is, when the system works, it works well. Data speeds not impressive here in Wexford but then neither was Tesco or Meteor.

MEGA BRO WOLF 5000 · 07-11-2019 12:01pm

Sim arrived today after two weeks. Popped it in. Works great. Super 4g speeds.

Maxx355 · 07-11-2019 1:33pm

Waiting since the 17/10/2019 for a sim to port. Contacted them several times and no reply. There chat facility now gone from there website. Definitely now worse then there parent company EIR.

De Hipster · 07-11-2019 2:02pm

Initially signed-up/ordered on 15th October, with the set-up fee charged to my account on the day, as expected.

No sign of the SIM card but approx a week later the mobile number, PUK etc., were updated on the online account portal.

No SMS or email regarding dispatch has been received, I have tried chasing via online chat, email via the customer portal, FB messenger...& was informed that records showed the sim had been successfully delivered, on further investigation the customer service representative indicated that the SIM had not yet been created/dispatched - I am none the wiser.

Following the online chat session the ongoing issue was to be escalated and expedited - since then I have followed up via various channels (including online contact form and facebook messenger) but have not had any resolution, each time being reassured that the SIM will be arriving in the coming days & that the issue has been escalated - I have not received any confirmation of dispatch or escalation, nor explanation of what the issue is, if it has been escalated or if the SIM is ever likely to be dispatched.

[TL:DR]
In summary; ordered 15th October, as of today; I have an order confirmation, paid for set-up, received a bill for the first month’s usage - due to be paid tomorrow (8th November) - I have no SIM, and therefore no access to service & no indication where/when/if I will ever receive a SIM, & no further updates from GOMO/EIR as to what has occurred in respect of the escalation process.

While I accept that such an offer will result in the company being initially busy, surely this was to be expected & staffed accordingly. This situation is extremely frustrating & does not inspire confidence in the service provision longer term.

Quackster · 07-11-2019 2:59pm

De Hipster wrote: »

Initially signed-up/ordered on 15th October, with the set-up fee charged to my account on the day, as expected.

No sign of the SIM card but approx a week later the mobile number, PUK etc., were updated on the online account portal.

No SMS or email regarding dispatch has been received, I have tried chasing via online chat, email via the customer portal, FB messenger...& was informed that records showed the sim had been successfully delivered, on further investigation the customer service representative indicated that the SIM had not yet been created/dispatched - I am none the wiser.

Following the online chat session the ongoing issue was to be escalated and expedited - since then I have followed up via various channels (including online contact form and facebook messenger) but have not had any resolution, each time being reassured that the SIM will be arriving in the coming days & that the issue has been escalated - I have not received any confirmation of dispatch or escalation, nor explanation of what the issue is, if it has been escalated or if the SIM is ever likely to be dispatched.

[TL:DR]
In summary; ordered 15th October, as of today; I have an order confirmation, paid for set-up, received a bill for the first month’s usage - due to be paid tomorrow (8th November) - I have no SIM, and therefore no access to service & no indication where/when/if I will ever receive a SIM, & no further updates from GOMO/EIR as to what has occurred in respect of the escalation process.

While I accept that such an offer will result in the company being initially busy, surely this was to be expected & staffed accordingly. This situation is extremely frustrating & does not inspire confidence in the service provision longer term.

Try ringing the 085 number in your My GoMo account. The likelihood is that it was delivered to the wrong address.

skinny90 · 07-11-2019 3:06pm

Hey Guys,

Ordered a 2nd SIM and its still not arrived..They have charged me activation fee and also charged me my first month usage however I have not even received the SIM. If I cancel under distance selling am I entitled to a full refund based on the fact that I have not received the sim yet im being charged for the service?

I see they have changed the wait period from 5 days to 10 working days. When I ordered it was 5

Thank s

Quackster · 07-11-2019 5:26pm

skinny90 wrote: »

Hey Guys,

Ordered a 2nd SIM and its still not arrived..They have charged me activation fee and also charged me my first month usage however I have not even received the SIM. If I cancel under distance selling am I entitled to a full refund based on the fact that I have not received the sim yet im being charged for the service?

I see they have changed the wait period from 5 days to 10 working days. When I ordered it was 5

Thank s

As above, it may have been delivered to the wrong address. Try ringing the 085 number assigned to it to see if somebody else has it.

GoMo experience not good so far

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