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Nightline/Parcel Motel Thread Part 2 (post all related questions here)

12467…61

Comments

  • #152
    downwiththatsor
    Registered Users, Registered Users 2 Posts: 915 ✭✭✭downwiththatsor


    mathie wrote: »
    Yes.
    The photo is taken from above and the parcel was open at the side.
    So you can't see if it was opened before or after the photo was taken.

    Mathie your pm inbox is full so i cant reply. I had a big battle to get the compensation for a repaired iphone that disappeared in their depot. Took a few months of phonecalls but finally got there.


  • #153
    mathie
    Registered Users, Registered Users 2 Posts: 5,102 ✭✭✭mathie


    Thanks all for the replies.

    I'm having a back and forth with the CS and their standard line of reply is "get amazon to send a replacement".

    "The packaging was insufficient"
    Even though there's a photo of the parcel intact on their website.

    I suppose it's the small claims court is the next step?


  • #154
    mathie
    Registered Users, Registered Users 2 Posts: 5,102 ✭✭✭mathie


    Now they're saying the "contents were too large for the packaging" and they are closing the case.

    In the picture of the package the item is unopened.

    Ridiculous company.

    Small claims court beckons.


  • #155
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    Maybe tweet @UPS and them asking if this is their new standards after the takeover?


  • #156
    99 Bortles of Beer
    Closed Accounts Posts: 269 ✭✭99 Bortles of Beer


    Really feel for you, mathie. They're a horrible customer service department to deal with. I've had packages go missing and had to deal with them - they make Three and Virgin Media look like saints. Best of luck.


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  • #157
    dmanmoore
    Registered Users Posts: 5 ✭dmanmoore


    We ordered a Christmas gifts for our teenage boys through Amazon and was delivered to Parcel Motel on December 5 2017. We initially got an email from Parcel Motel that they received the parcel on 5/12/2017 and we should have it in a day or so. The parcel never came.

    After 5 weeks of writing and calling Parcel Motel regarding this shipment with little to no response other than a possible computer generated response, we received an email today (5 weeks later!) that 'as per our terms of business, our standard liability covers parcels to the maximum value of 100.00'.

    Kind of a slap in the face being that the parcel was way more expensive than that; the boys did not get their Christmas presents; and it took 5 weeks to get this response from Parcel Motel!

    Would be grateful for advice on this. Not sure what to do. Any input/advice would be appreciated.


  • #158
    Effects
    Registered Users, Registered Users 2 Posts: 9,760 ✭✭✭Effects


    What response did you get from Amazon? Have you tried a chargeback on your credit card?


  • #159
    banie01
    Registered Users, Registered Users 2 Posts: 16,933 ✭✭✭✭banie01


    Effects wrote: »
    What response did you get from Amazon? Have you tried a chargeback on your credit card?

    Amazon have no liability here in fairness.
    The package was delivered as addressed and this seems to be confirmed by the O.P.
    The issue is with Parcel motel.
    The O.P used a freight fowarder and the T&Cs set a specific liability limit in respect of any missing packages ubless the customer chooses to avail of an increased insurance limit at an extra charge.
    These are laid out in the terms of service, whilst one would hope P.M would not misplace packages.
    When they, they have cleaely specified and limited their liability.


  • #160
    grogi
    Registered Users, Registered Users 2 Posts: 8,615 ✭✭✭grogi


    dmanmoore wrote: »
    Would be grateful for advice on this. Not sure what to do. Any input/advice would be appreciated.

    While I understand how unhappy you are about that, but the only sensible option is to take the €100 and move on.

    Next time order directly or purchase additional insurance from PM.


  • #161
    Boards.ie: Mark
    Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    Mod: Welcome to Boards. Moving this over to Consumer Issues where people may be better able to help.

    How can I? User's guide to some features on the new site



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  • #162
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,510 Mod ✭✭✭✭Cabaal


    dmanmoore wrote: »
    Kind of a slap in the face being that the parcel was way more expensive than that;

    If thats the case why didn't you pay the extra to insure it for the higher price?

    You took a chance of not paying the insurance and it didn't pay off for you. It sucks but Parcel motel are fulfilling their duty here, the parcel was lost (that sadly can happen) and inline with the insurance you had they can give you a max of 100e.

    Amazon have zero liability, the item was successfully delivered to the address you provided to them so thats their job done. Not their fault you decided to use a redirection service that then lost it.

    Mark this down to a life lesson. Next time as suggested ensure you pay the extra insurance if needed.


  • #163
    dmanmoore
    Registered Users Posts: 5 ✭dmanmoore


    Perhaps, but there should be a moderate level of standards for a large company like Parcel Motel. Businesses should be held to a moderate level of accountability. I was fobbed off for 5 weeks by Parcel Motel. If even one person is helped by my situation I will be satisfied.


  • #164
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Moved & merged into Parcel Motel megathread

    dudara


  • #165
    dmanmoore
    Registered Users Posts: 5 ✭dmanmoore


    Thank you for your response.
    Although that may be practical solution, I care more about the principles here and that others may avoid the same trap that I fell in to.


  • #166
    grogi
    Registered Users, Registered Users 2 Posts: 8,615 ✭✭✭grogi


    dmanmoore wrote: »
    Thank you for your response.
    Although that may be practical solution, I care more about the principles here and that others may avoid the same trap that I fell in to.

    You might complain about the quality of support - and it is known not to be the best. But don't feel you're entitled for any more compensation.


  • #167
    Tom Mann Centuria
    Registered Users, Registered Users 2 Posts: 11,070 ✭✭✭✭Tom Mann Centuria


    dmanmoore wrote: »
    We ordered a Christmas gifts for our teenage boys through Amazon and was delivered to Parcel Motel on December 5 2017. We initially got an email from Parcel Motel that they received the parcel on 5/12/2017 and we should have it in a day or so. The parcel never came.

    After 5 weeks of writing and calling Parcel Motel regarding this shipment with little to no response other than a possible computer generated response, we received an email today (5 weeks later!) that 'as per our terms of business, our standard liability covers parcels to the maximum value of 100.00'.

    Kind of a slap in the face being that the parcel was way more expensive than that; the boys did not get their Christmas presents; and it took 5 weeks to get this response from Parcel Motel!

    Would be grateful for advice on this. Not sure what to do. Any input/advice would be appreciated.

    As has been said, Parcel Motel have confirmed they'll pay their insurance of 100 euro as you've agreed when using their service.

    Clutching at straws, what you could try is vocally contacting them on all their social media and asking for something extra from them in good faith etc. For their reputation perhaps they'll be generous and increase their offer.

    /clutching at straws.

    Depending how much more than 100 you're out of pocket, you may well be better moving on. Oh, and genuinely sorry you're out of pocket and kids missed out.

    Oh well, give me an easy life and a peaceful death.



  • #168
    wmpdd3
    Registered Users, Registered Users 2 Posts: 9,625 ✭✭✭wmpdd3


    After about great year of really good service, I have a parcel missing, delivered on the 18th of Dec. tracked and signed for. Value is only 30 euro but it's vintage. In saying that, nobody would rob it!!

    I've sent the invoice, proof it was delivered etc. And I have no problem waiting. I'd love if they could just send me a picture of all their unclaimed parcels!

    But then today, I collected something I bought last week and I got an email closing my case as
    I had just collected my lost item. I just confirmed that the item was still list and then I was asked for an invoice for the item I bought last week.

    Not really sure what's going on, but we'll see if the parcel turns up.


  • #169
    dmanmoore
    Registered Users Posts: 5 ✭dmanmoore


    Thank you for recommending addresspal. Much better alternative than Parcel Motel.


  • #170
    Collibosher
    Registered Users, Registered Users 2 Posts: 815 ✭✭✭Collibosher


    dmanmoore wrote: »
    Thank you for recommending addresspal. Much better alternative than Parcel Motel.


    Check their T&C's, I seem to recall the amount they pay out if something is lost/damaged etc is much less than Parcel Motel.


  • #171
    taytobreath
    Registered Users, Registered Users 2 Posts: 2,792 ✭✭✭taytobreath


    Hi

    I got a microwave from amazon and it came damaged from parcel motel. I dont know if parcel motel damaged it or the previous carrier. Anyway amazon said they would refund me fully in postage charges when i show them a copy of the receipt.

    Can I use parcel motel to return this item or do I have to use An Post. The return label I got from them is for Fife in Scotland.


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  • #172
    grogi
    Registered Users, Registered Users 2 Posts: 8,615 ✭✭✭grogi


    taytobreath wrote: »
    Hi

    I got a microwave from amazon and it came damaged from parcel motel. I dont know if parcel motel damaged it or the previous carrier. Anyway amazon said they would refund me fully in postage charges when i show them a copy of the receipt.

    Can I use parcel motel to return this item or do I have to use An Post. The return label I got from them is for Fife in Scotland.

    Check how much ReturnPal.ie will be.


  • #173
    Chopper Dave
    Registered Users Posts: 110 ✭✭Chopper Dave


    Anyone noticing a delay in getting parcels from the depot to the locker? It used to be that I would get an email mid-afternoon telling me that my parcel had been received into the depot and then the parcel would go into the locker that night (usually around 10/11pm).

    Recently, it's been taking several days to get to the locker; particularly when the parcel is received on a Thursday or Friday. A parcel received at 2pm last Friday didn't go into the locker until the following Wednesday evening.


  • #174
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    Chopper Dave wrote: »
    Anyone noticing a delay in getting parcels from the depot to the locker? It used to be that I would get an email mid-afternoon telling me that my parcel had been received into the depot and then the parcel would go into the locker that night (usually around 10/11pm).

    Recently, it's been taking several days to get to the locker; particularly when the parcel is received on a Thursday or Friday. A parcel received at 2pm last Friday didn't go into the locker until the following Wednesday evening.

    That would normally mean the locker is constantly full.


  • #175
    rubadub
    Registered Users, Registered Users 2 Posts: 32,382 ✭✭✭✭rubadub


    ED E wrote: »
    That would normally mean the locker is constantly full.
    I have said before, it would be in everybody's interest if they would just let people know which are the most popular locations. I think I have 4 I could pick from, its a pretty even split convenience wise, except for the still ongoing weekend issue (i.e. some are near my work so if items arrive friday night I am screwed).

    I think they only let it be known at christmas time, and only a handful of locations.

    Not only would knowing which is not popular get me my stuff faster, but it would free up the ones more in demand.


  • #176
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    After having two motels robbed they may not want to publish that info.


    All they need to do is have rebates for collecting within 12hrs. Give the user a euro back. Things will flow.


  • #177
    vapor trails
    Registered Users Posts: 384 ✭✭vapor trails


    Has the UK been split up into Mainland UK & Northern Ireland for delivery purposes by Amazon all of a sudden? Been trying to buy stuff and everything keeps on coming up as not deliverable to the PM address up north anymore as it's not part of "Mainland UK"?


  • #178
    rubadub
    Registered Users, Registered Users 2 Posts: 32,382 ✭✭✭✭rubadub


    vapor trails wrote: »
    Has the UK been split up into Mainland UK & Northern Ireland for delivery purposes by Amazon all of a sudden?
    Think it has been like that for ages. Maybe in the past you were not ordering restricted stuff, like batteries or stuff with batteries.


  • #179
    michellie
    Registered Users, Registered Users 2 Posts: 2,691 ✭✭✭michellie


    Chopper Dave wrote: »
    Anyone noticing a delay in getting parcels from the depot to the locker? It used to be that I would get an email mid-afternoon telling me that my parcel had been received into the depot and then the parcel would go into the locker that night (usually around 10/11pm).

    Recently, it's been taking several days to get to the locker; particularly when the parcel is received on a Thursday or Friday. A parcel received at 2pm last Friday didn't go into the locker until the following Wednesday evening.

    I got about 4 parcels last week, all were in the locker at 6am the morning after they arrived the day before & I received the email. Where abouts are you? I'm in Waterford


  • #180
    michellie
    Registered Users, Registered Users 2 Posts: 2,691 ✭✭✭michellie


    I was collecting a package last week when I slammed the door closed another door opened. Someone else's parcel was in it. Could have easily taken it!


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  • #181
    caviardreams
    Registered Users, Registered Users 2 Posts: 5,614 ✭✭✭caviardreams


    Has anyone found that with smaller items sometimes the person putting it in the locker throws it right in at the back of the locker and if it is in one of the top lockers you need to be a giraffe to reach in and get it :o I have had to jump up and nearly climb up to try and get some of mine and I am 5 foot 8!


  • #182
    Guy:Incognito
    Registered Users, Registered Users 2 Posts: 38,247 ✭✭✭✭Guy:Incognito


    ED E wrote: »
    After having two motels robbed they may not want to publish that info.


    All they need to do is have rebates for collecting within 12hrs. Give the user a euro back. Things will flow.

    Last year they ran a competition to win a tv. You were entered by collecting within a certain time.


  • #183
    rubadub
    Registered Users, Registered Users 2 Posts: 32,382 ✭✭✭✭rubadub


    ED E wrote: »
    After having two motels robbed they may not want to publish that info.

    All they need to do is have rebates for collecting within 12hrs. Give the user a euro back. Things will flow.
    The rebate would make no difference to me. I would like it, and go out of my way to collect it alright, but as all motels are the same to me then it is still doing absolutely nothing to deal with the problem of getting people to use the less popular ones, when they have no problem at all switching.

    I do get your point about being robbed though, but if I was them I would have more CCTV and maybe better locks on the ones which are more popular or more likely to be robbed.

    They could do it in a more discrete way, offering discounts by email to people to collect from an alternative near them, not publicly announcing it. Any discount in the slightest would attract me, even a miserable 20cent as it would effectively alert me to the fact it is less used and so doing other people a favour, at xmas time I would go a bit out of my way if I knew it was of good help to others, even though they are strangers and I got no reward/discount.


  • #184
    michellie
    Registered Users, Registered Users 2 Posts: 2,691 ✭✭✭michellie


    caviardreams wrote: »
    Has anyone found that with smaller items sometimes the person putting it in the locker throws it right in at the back of the locker and if it is in one of the top lockers you need to be a giraffe to reach in and get it :o I have had to jump up and nearly climb up to try and get some of mine and I am 5 foot 8!

    Yes! All my parcels lastweek were right at the back. I'm 5 foot 2 and 8 months pregnant. Wasn't the easiest to reach them!!


  • #185
    grogi
    Registered Users, Registered Users 2 Posts: 8,615 ✭✭✭grogi


    rubadub wrote: »
    The rebate would make no difference to me.

    But it is not to motive you, but other users. If they collect fast to get the €1 back, the motel would be less full.


  • #186
    rubadub
    Registered Users, Registered Users 2 Posts: 32,382 ✭✭✭✭rubadub


    grogi wrote: »
    But it is not to motive you, but other users. If they collect fast to get the €1 back, the motel would be less full.
    agreed, I am just saying if they did both the "motels" would be even less full. Win-win, it is remarkably stupid of them not to do anything at all, seems so obvious. It is what attracts me to parcel wizard more, knowing PM are keeping people in the dark when they do not have to.

    BTW it IS a motive to me, I was saying I would certainly collect faster. I meant it does not help with the issue I see, how there is nothing to entice people to use less popular motels, even though it makes no odds to them. Do both and I would be helping people even more.


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  • #187
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    caviardreams wrote: »
    Has anyone found that with smaller items sometimes the person putting it in the locker throws it right in at the back of the locker and if it is in one of the top lockers you need to be a giraffe to reach in and get it :o I have had to jump up and nearly climb up to try and get some of mine and I am 5 foot 8!

    I'm 6'2 and have had to help shorter women ahead of me a couple of times.

    TBH the really low ones are worse, hands and knees to reach 2ft in at ground level.


  • #188
    rubadub
    Registered Users, Registered Users 2 Posts: 32,382 ✭✭✭✭rubadub


    michellie wrote: »
    Yes! All my parcels lastweek were right at the back. I'm 5 foot 2 and 8 months pregnant. Wasn't the easiest to reach them!!

    and there is another simple enough thing, I could not give a damn which locker mine are in, and would hate to be collecting mine at a low height after coming up after just seeing a woman like yourself struggling to get one out the top. I am no giant but help people in supermarkets get stuff placed stupidly high.

    I had said before the depth of many seems totally unnecessary, and that many could fit into tiny, and shallow lockers which could be on the side. I think their market research to start with might have been wrong, presuming people would mainly be getting very weighty packages. It would be interesting to see if they have learned anything, and if new locker installs are different.


  • #189
    addictedtotea
    Registered Users Posts: 12 ✭addictedtotea


    I have a label with the shipping date as the 15th to return something. I won't get to drop it off until tomorrow. Will it reject it? Do I need to pay for a new one?


  • #190
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    rubadub wrote: »
    I had said before the depth of many seems totally unnecessary, and that many could fit into tiny, and shallow lockers which could be on the side. I think their market research to start with might have been wrong, presuming people would mainly be getting very weighty packages. It would be interesting to see if they have learned anything, and if new locker installs are different.

    You're assuming Nightline have a choice, they don't. They selected one of the many chinese firms manufacturing them and bought a bunch. The OEMs produce them to match all markets.


  • #191
    bloodless_coup
    Banned (with Prison Access) Posts: 1,480 ✭✭✭bloodless_coup


    Tried to collect a parcel this evening but the touch screen was going haywire because there was a blizzard at the time. Water and snow on the screen.


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  • #192
    NikoTopps
    Registered Users, Registered Users 2 Posts: 543 ✭✭✭NikoTopps


    what is current PM turnarounds time like now from it getting to PM depot to delivery in the motel ?


  • #193
    bloodless_coup
    Banned (with Prison Access) Posts: 1,480 ✭✭✭bloodless_coup


    NikoTopps wrote: »
    what is current PM turnarounds time like now from it getting to PM depot to delivery in the motel ?

    I find if I get a notification that it's in the Dublin depot and the next morning it's ready to collect from a locker in Galway.


  • #194
    Yawns
    Banned (with Prison Access) Posts: 4,255 ✭✭✭Yawns


    dmanmoore wrote: »
    Thank you for recommending addresspal. Much better alternative than Parcel Motel.

    https://addresspal.anpost.ie/faq

    Item number 23:
    Is the item insured
    No, your item is not insured. All AddressPal items are handled securely


    Basically if it goes tits up with Address Pal, you get nothing but a P.F.O.

    If it goes tits up with parcel Motel you get €100 standard insurance or cost of items worth on invoice. You can also take out a higher insurance for a low enough cost.

    I know it can be a pain in the backside dealing with them over a lost item but trust me, Address Pal is just so much worse. I know from experience.


  • #195
    mathie
    Registered Users, Registered Users 2 Posts: 5,102 ✭✭✭mathie


    Yawns wrote: »
    https://addresspal.anpost.ie/faq

    Item number 23:




    Basically if it goes tits up with Address Pal, you get nothing but a P.F.O.

    If it goes tits up with parcel Motel you get €100 standard insurance or cost of items worth on invoice. You can also take out a higher insurance for a low enough cost.

    I know it can be a pain in the backside dealing with them over a lost item but trust me, Address Pal is just so much worse. I know from experience.

    Funny I got a PFO from ParcelMotel when they delivered an empty box to me.
    I have the additional insurance too.


  • #196
    BionicRasher
    Registered Users, Registered Users 2 Posts: 2,820 ✭✭✭BionicRasher


    Sorry if this is answered already but I could not find details in this or the old thread.

    If I want to send a parcel to someone else via Parcel Motel.

    I pay a fee but will the receiver also have to pay a fee to open the locker or is it just me as the sender that pays everything?


  • #197
    Yawns
    Banned (with Prison Access) Posts: 4,255 ✭✭✭Yawns


    I'm not saying PM are the best out there. The OP however is annoyed at the insurance only being the standard €100. If they had used Address Pal, they would have got nothing.

    I've had a couple of issues with PM myself and it took a little while but got sorted. I had an issue with Address Pal and got no where.

    I don't know the specifics of your case but I wouldn't be settling for nothing especially if you had taken the extra insurance.


  • #198
    DavyD_83
    Registered Users, Registered Users 2 Posts: 1,992 ✭✭✭DavyD_83


    BionicRasher wrote: »
    Sorry if this is answered already but I could not find details in this or the old thread.

    If I want to send a parcel to someone else via Parcel Motel.

    I pay a fee but will the receiver also have to pay a fee to open the locker or is it just me as the sender that pays everything?

    I just spent ages on Parcel Motel site trying to figure this out; as far as I can tell it is not explained anywhere.

    According to this Boards Thread in 2015, there is no receiving fee:
    https://www.boards.ie/vbulletin/showthread.php?p=94853600

    But that's as confirmed as I have it.
    I plan to send a package next week, so will report back if I can confirm after this.


  • #199
    grogi
    Registered Users, Registered Users 2 Posts: 8,615 ✭✭✭grogi


    BionicRasher wrote: »
    Sorry if this is answered already but I could not find details in this or the old thread.

    If I want to send a parcel to someone else via Parcel Motel.

    I pay a fee but will the receiver also have to pay a fee to open the locker or is it just me as the sender that pays everything?

    No, just the consignor (or the sender when I am not showing off). ;)


  • #200
    BionicRasher
    Registered Users, Registered Users 2 Posts: 2,820 ✭✭✭BionicRasher


    DavyD_83 wrote: »
    I just spent ages on Parcel Motel site trying to figure this out; as far as I can tell it is not explained anywhere.

    According to this Boards Thread in 2015, there is no receiving fee:
    https://www.boards.ie/vbulletin/showthread.php?p=94853600

    But that's as confirmed as I have it.
    I plan to send a package next week, so will report back if I can confirm after this.
    Yes I also spent ages in FAQs and on the Boards thread looking for an answer - maybe it should be put in this FAQ - https://www.boards.ie/vbulletin/showthread.php?t=2056894059
    grogi wrote: »
    No, just the consignor (or the sender when I am not showing off). ;)
    Thank you grogi. The consignee will be happy with this information when he receives the consignment


  • #201
    DavyD_83
    Registered Users, Registered Users 2 Posts: 1,992 ✭✭✭DavyD_83


    One more question on Sending.
    Do I have to send from my registered Parcel Motel, or will it work from any PM?

    My usual PM is close to home, but there is one near work that would actually be easier for the drop off.
    I've already printed label, which says

    "Drop Off Location: 'My registered PM'", in big writing which seems to imply it needs to go there, but doesn't actually say that.


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