Problem with Zyxel Router or connection (Eircom)

anto2009 · 13-09-2010 6:55pm

hi log into your router click on network on left hand side then click Wireless LAN you will see in the centre of the page
ReAuthentication Timer (In Seconds)
Idle Timeout (In Seconds)

Magror · 13-09-2010 6:56pm

confuseddotcom wrote: »

What I'm in at the minute is Zyxel Inter/Wireless Set-up Wizard.

The Fields / Options to edit are; - Network Name, Channel Selection, Security, and WPA key ....

Don't see anything about Authentication. If I were to change or edit stuff in any of these fields it seems I just hit Apply to apply the changes and that's it. I don't see anything about Settings or time or anything ....

I think I got into some sort of Settings before as another Poster in other Thread had suggested changing channels, but I didn't have to go through setting up a Wizard. I think I just got straight into details and stats on it.

I don't think you should be in the setup wizard at all. Did you access your router from the network places/connections window?

confuseddotcom · 13-09-2010 7:19pm

Am in Advanced Set-up now.

Under Network category, WAN sub-category, has max idle time-out listed at 100seconds.

Wireless LAN sub-category, under Security Heading has ReAuthentication Timer listed at 1800 (in seconds.)
Idle Timeout is 3600 (in seconds.)
Group key update Timer is at 1800 (in seconds.)

anto2009 · 13-09-2010 7:25pm

confuseddotcom wrote: »

Am in Advanced Set-up now.

Under Network side-tab under WAN Heading, max idle time-out is at 100seconds.

Under Wireless LAN side-tab, under Security Heading ReAuthentication Timer is at 1800 (in seconds.)
Idle Timeout is 3600 (in seconds.)
Group key update Timer is at 1800 (in seconds.)

thats it change ReAuthentication Timer to 9999
and Idle Timeout to 9999

after i changed these no time outs when i'm on the ps3, girlfriend on her laptop, and her mam on the pc

Magror · 13-09-2010 7:26pm

confuseddotcom wrote: »

Am in Advanced Set-up now.

Under Network side-tab under WAN Heading, max idle time-out is at 100seconds.

Under Wireless LAN side-tab, under Security Heading ReAuthentication Timer is at 1800 (in seconds.)
Idle Timeout is 3600 (in seconds.)
Group key update Timer is at 1800 (in seconds.)

OK what I did was change the 1800 (in the re-authentication) to 9999 seconds. It might also work if you get rid of the 1800 and not replace it with anything. BTW I am not a technical expert so I do not take any responsibility if bad things happen as a result of the change. It is just that since I made the change the wireless has not disconnected once and I have very happy teenagers.

confuseddotcom · 13-09-2010 7:31pm

Okay have changed those two. What is the Group Key Update Timer which is also at 1800 (in seconds.)

Okay if I an recall last time-out was at 19.09 so let's see if there's a Time-out at 19.49 19 minutes from now.

Magror · 13-09-2010 7:34pm

confuseddotcom wrote: »

Okay have changed those two. What is the Group Key Update Timer which is also at 1800 (in seconds.)

Okay if I an recall last time-out was at 19.09 so let's see if there's a Time-out at 19.49 19 minutes from now.

Fingers crossed.

anto2009 · 13-09-2010 7:51pm

from zyxel website
Product: P-2602HW-D1A

When using WPA, it will need the reauthentication timer to authenticate between AP and Wireless client dynamically. In our device, the reauthentication timer is set to be 1800s by default via WEB GUI, and the max timer value is 9999. When timer runs out, the wireless connection may drop for one or two seconds. When we use WPA in sending and receiving email, it's sustainable. If we set the value to be 0, it equals to be the static WEP.

confuseddotcom · 13-09-2010 8:05pm

Okay well so far so good!! Please God let this be the answer! No time-out yet yayyyyy!! Will try keep track next couple of hours and over next few days and see how things go. If there is any problems at least I know to change back the two settings to their original times.

I will be absolutely thrilled if this works! I've wrote endlessly on loads of Forums but no-one seems to know anything about it or is familiar with it. There is another girl that I know that has Perlico and ZyXel Router and the same thing happens to her too every half-hour.

I'm so sick and tired of it. Have a few tabs open and am using them and working away and every half-hour when the connection goes every tab/website goes grey/white and I have to re-load / re-fresh absolutely everything again. It's a major un-necessary pain. Am so sick of it every half an hour ....:(

Hopefully I won't be "going grey before my time" lol if this solution works! Fingers crossed!

:)

anto2009 · 13-09-2010 8:20pm

happy it is working for you too thanks to orignal poster of this

confuseddotcom · 13-09-2010 8:21pm

Awww it's just timed out on me Grrrrrrrr!! Bugger on it anyways! I'm so bummed! Wanna cry! :rolleyes: I had a good feeling about this too.

Oh well hopefully will find some way if I keep trying! This time would be 20.10 or so now at the moment. I recall it timed out at 19.09, it probably missed out the 19.39 timeout or I didn't notice it as I would have been messing about with the Router around then, and the next subsequent time-out would be 20.09/20.10. So looks like we're back on track with the time-outs. Might try putting it to 0 maybe just to see .....

confuseddotcom · 13-09-2010 8:56pm

I can't get back into it now to edit the seconds. It just lists the Model Number and Status at the side where it had Categories such as Network etc. I can't get into Network now.

Magror · 13-09-2010 9:15pm

Thats a pity, confused. Just to say I only changed the reauthentication timer to 9999. I left the idle timeout and the group key update unchanged. Another thing I did was to change the Network/NAT/Max Nat from 512 to 2048. Dunno if that would make a difference. If your wireless signal is going every 30 mins though it is hard not to see that being related to the timeout settings.

confuseddotcom · 14-09-2010 1:17am

Yeah I'd say it has to be alright when it times out every half-hour, but I can't get back into where ya change the settings at all now. When I log into ZyXel, it brings me to a Status screen, showing Device Status, Interface Status, and System Status, and I can't go anywhere from this Status screen.

Actually I might just hit Reset on the Router Modem, that just might bring me back to before I changed the Settings.

confuseddotcom · 14-09-2010 5:10pm

My Modem Model is P-660HW-T1 v2, and I downloaded v3 to see would that help in any way, but I couldn't even download it, as an odd time things ya download don't open and install correctly, I don't know if that is because they install as Zip Folders or need extracting or whatever but when I go to open the folder after installing it, it just shows a load of gobbledy-gook lol files that don't open correctly without extensions or whatever they need so I can't even install v3 now to see would that help.

anto2009 · 14-09-2010 6:59pm

confuseddotcom wrote: »

My Modem Model is P-660HW-T1 v2, and I downloaded v3 to see would that help in any way, but I couldn't even download it, as an odd time things ya download don't open and install correctly, I don't know if that is because they install as Zip Folders or need extracting or whatever but when I go to open the folder after installing it, it just shows a load of gobbledy-gook lol files that don't open correctly without extensions or whatever they need so I can't even install v3 now to see would that help.

you need to extract the folder using winrar can you see this?

confuseddotcom · 14-09-2010 11:28pm

That's what Router is at when I log in now. If I could get it back to the main page with all the Settings like it was as at yesterday before I edited the 2 Time/Seconds Fields I might try edit just 1 of the Seconds fields, and leave the other 1 at its' default, and see will that work.

I will download Winrar in a bit and see can I download and Install v3.

Thanks so much for all your help.

anto2009 · 15-09-2010 12:12am

hi can u click where p-660hw is on the left hand side and see if the menu will drop down,

just a side note i disconnected my Zyxel router got a netgear dg834g and it works better than the Zyxel one no time outs got this router for €20 on adverts.ie

confuseddotcom · 15-09-2010 12:35am

Sorry I meant to add in there, I can hover over and click where it gives the model P number but it just refreshes/reloads back to that exact same Status Page again.

I won't be able to change the Router unfortunately.

I must try that Winrar thingy now in a minute and see. Thanks again.

What's Winrar or where do I find it? Do yo have a link?

anto2009 · 15-09-2010 12:37am

confuseddotcom wrote: »

Sorry I meant to add in there, I can hover over and click where it gives the model P number but it just refreshes/reloads back to that exact same Status Page again.

I won't be able to change the Router unfortunately.

I must try that Winrar thingy now in a minute and see. Thanks again.

what about the spanner on the top right hand side? i know this is for digiweb but it might help http://support.digiweb.ie/questions/3771/Wireless+Setup+-+ZyXEL+P-660HW-T1

confuseddotcom · 15-09-2010 1:02am

Installed Winrar. Not got a clue how to extract Zyxel Firmware using it. It's above my knowledge levels alas! Pity it doesn't download nornally.

confuseddotcom · 15-09-2010 4:42am

The Spanner is to do with the Address Bar, it has Bookmarks, favourites, Tools,Options, etc.

I've just tried re-setting the actual Modem there again at the back of the machine but it hasn't kickstarted anything lol, I'm still only getting into the Status screen.

I might try System restore back to before the day of yesterday and see will that bring me back to logging in where I'll be able to get into the Settings page.

I've just had an idea as well, I must have a look at other Laptops in the house and see what exactly their Seconds Timers are set at, and try the same on mine. If my timing-out is a Vista issue though their Settings mightn't do anything for me but can have a try.

Is Digiweb an ISP? Mine is Perlico. I must look at Perlicos Website now too and see have they any Support/Forum.

On that link, the screen under Step 2 is where I'm at now, but I've nothing - Categories or Sub-categories or drop-down Menus under the P-Model Number ..... I don't know .....

anto2009 · 15-09-2010 9:47am

hi digiweb is an isp digiweb.ie, just looking into to something for you, when u log into your router are u using default password or your own? You must sign in with admin password. 1234
If you leave standard you access as user and the menu won't appear

confuseddotcom · 15-09-2010 1:24pm

Yeah am using 1234. But actually I was just thinking, when googling - locate router settings etc. a lot suggest to using Admin and Admin as login and pw not 1234, but actually I think only 1234 works.

I tried System Restore to get back to before yesterday but that didn't change anything.

It's just strange that I can't access the side-tabs/categories in the Status page the way it is in your page you linked. I can just hover over and click in the tab/category Status above the Tab of the Modem P-Model number but it just refreshes the exact same page in the same way again like in my Screenshot. Even though that is a Digiweb support page you linked. Maybe it is different with my Vista and Perlico.

I must see on the other computers in the house what the exact Url is when in the Settings page, and maybe see if I can get into that exact url link. At the moment, my url at the Status page is http://192.168.1.1/rpSys.html.

anto2009 · 15-09-2010 4:46pm

just found out off Perlico's http://cksolutions.ie/2009/04/16/perlico-router-settings/website admin password is admin

can you see if that works?

confuseddotcom · 15-09-2010 5:36pm

Thank God!! I've managed to get the Screen with the Sidebar Tabs back! Phew! Just before you wrote there about admin for password, I have been messing around with putting in an in-correct password at login for the last half-hour or so tryin' to jump-start the bloody thing! admin wasn't working for some reason just 1234, but if ya log in any old word a couple of times as the password, it seems to remember or save it, so I had been messing about with that, and on multiple clicking with a couple of oks it saved my random words lol, but while I was trying to get into the screen with the sidebar and tabs with 1234, it was actually another word from my messing about which had become the new password! :rolleyes: So yippee can re-trace steps again now!

Ok so in Network field in wireless tab at Security Heading, ReAuthentication Timer is at 9999, - will keep with that, just gonna try changing back the Idle Timeout from 9999 to the original 3600 and see over the next couple of hours if it still dis-connects with just the 1 Timer change rather than the 2 ......

anto2009 · 15-09-2010 5:39pm

confuseddotcom wrote: »

Thank God!! I've managed to get the Screen with the Sidebar Tabs back! Phew! Just before you wrote there about admin for password, I have been messing around with putting in an in-correct password at login for the last half-hour or so tryin' to jump-start the bloody thing! admin wasn't working for some reason just 1234, but if ya log in any old word a couple of times as the password, it seems to remember or save it, so I had been messing about with that, and on multiple clicking with a couple of oks it saved my random words lol, but while I was trying to get into the screen with the sidebar and tabs with 1234, it was actually another word from my messing about which had become the new password! :rolleyes: So yippee can re-trace steps again now!

Ok so in Network field in wireless tab at Security Heading, ReAuthentication Timer is at 9999, - will keep with that, just gonna try changing back the Idle Timeout from 9999 to the original 3600 and see over the next couple of hours if it still dis-connects with just the 1 Timer change rather than the 2 ......

happy days hope it works out for you

and stops pinging out

confuseddotcom · 15-09-2010 5:50pm

Magror wrote: »

Thats a pity, confused. Just to say I only changed the reauthentication timer to 9999. I left the idle timeout and the group key update unchanged. Another thing I did was to change the Network/NAT/Max Nat from 512 to 2048. Dunno if that would make a difference. If your wireless signal is going every 30 mins though it is hard not to see that being related to the timeout settings.

Any idea what Network/NAT/Max Nat is or does .....

anto2009 · 15-09-2010 6:00pm

it's Network Address Translation Provides a type of firewall by hiding internal IP addresses

confuseddotcom · 16-09-2010 2:24am

Don't think it worked, got a few time-outs this evening.

One thing I did notice was it seemed to last a bit longer lol, more like an hour rather than half-hour before it dis-connected. Has been really really un-stable and crashed loadsa times over the last couple of hours and I've loadsa stuff to do lol. Would be nice if the bloody computer worked!!:D:rolleyes:

No time at the mo. to do anymore with it for now, but just wanted to check, when I go in and edit the Seconds Timer, I'm not exactly sure if it saves the change, I think it stays the same. And I'm not sure if I'm editing the Timer the right way ..... I get into the Settings Page by the Advanced Setup Wizard, but I don't actually set-up the Wizard, I just go into the Settings menu along the way so maybe that's why the new Seconds time isn't saving when I don't even have the Wizard set-up. I don't know. Will look at it again later.

anto2009 · 16-09-2010 9:12am

confuseddotcom wrote: »

Don't think it worked, got a few time-outs this evening. One thing I did notice was it seemed to last a bit longer lol, more like an hour rather than half-hour before it dis-connected. Has been really really un-stable and crashed loadsa times over the last couple of hours and I've loadsa stuff to do lol. Would be nice if the bloody computer worked!!:D:rolleyes:

No time at the mo. to do anymore with it for now, but just wanted to check, when I go in and edit the Seconds Timer, I'm not exactly sure if it saves the change, I think it stays the same. And I'm not sure if I'm editing the Timer the right way ..... I get into the Settings Page by the Advanced Setup Wizard, but I don't actually set-up the Wizard, I just go into the Settings menu along the way so maybe that's why the new Seconds time isn't saving when I don't even have the Wizard set-up. I don't know. Will look at it again later.

hi you don't need to set-up the Wizard if u changed the seconds and click apply

confuseddotcom · 16-09-2010 6:13pm

Yeah just went into Advanced Wizard as if I was gonna set it up, then clicked on Settings and clicked apply. Not working anyway. Oh well hopefully will find some way of fixing it. I reckon it must be to do with that though when the seconds are exactly a half-hour, and I'm timing out every half-hour. Or else it's just a really weird co-incidence ....

I checked the other lappie in house and thos Settings are at 3600 and 1800 as well. But there's no dis-connecting though, it's just my Laptop, maybe there's certain Settings or something needed because I'm Vista ..... I don't know .... I was gonna see if changing the seconds to 0000 would do anything but you're only allowed change it to 10, can't put in 0. I must do some looking into Vista and see if specific Settings are advised to ward of dis-connecting issues.

confuseddotcom · 17-09-2010 5:45pm

Okay back again! Have noticed over the last day or two, that I'm getting 2hours 44minutes of time before it dis-connects with the Re-authentication time at 9999, it dis-connects every 2hours and 44 minutes, much better though compared to every half-hour lol, and that's with the Setting changed from 1800 to 9999.

So now I just need to find out what to change the 9999 to in order to give me a full 24 hours of connectivity lol!

Magror · 18-09-2010 7:45pm

confuseddotcom wrote: »

Okay back again! Have noticed over the last day or two, that I'm getting 2hours 44minutes of time before it dis-connects with the Re-authentication time at 9999, it dis-connects every 2hours and 44 minutes, much better though compared to every half-hour lol, and that's with the Setting changed from 1800 to 9999. So now I just need to find out what to change the 9999 to in order to give me a full 24 hours of connectivity lol!

Try deleting the 9999 and leaving it blank.

confuseddotcom · 19-09-2010 2:40am

Oh hadn't thought of blank. just tried it, it won't apply me editing it as blank ....

It just has 9999 in there even after I've saved it as blank.

Nearly 3 hours though is much better that every half hour so that's something.

Magror · 19-09-2010 11:47am

confuseddotcom wrote: »

Oh hadn't thought of blank. just tried it, it won't apply me editing it as blank .... It just has 9999 in there even after I've saved it as blank.

Nearly 3 hours though is much better that every half hour so that's something.

What about 0000? I agree, though, nearly three hours is a decent amount of time compared to half an hour. There probably is some better technical solution out there.

confuseddotcom · 19-09-2010 9:12pm

No it won't accept 0000 as a time.

Well I must be "onto something," I must be near cracking the code lol when it has changed the time-out from half-hour to 2hours44minutes, it's just to get it right now, to perfect it I guess to give me 24 hours-worth of connectivity lol.

I wonder would changing that other Setting the NAT setting do anything .... Did you change it from 512 to 2048? I don't know much about these things though, so am afraid it will alter use of the Modem and affect use of others in the house.

Magror · 19-09-2010 9:47pm

confuseddotcom wrote: »

No it won't accept 0000 as a time. Well I must be "onto something," I must be near cracking the code lol when it has changed the time-out from half-hour to 2hours44minutes, it's just to get it right now, to perfect it I guess to give me 24 hours-worth of connectivity lol.

I wonder would changing that other Setting the NAT setting do anything .... Did you change it from 512 to 2048? I don't know much about these things though, so am afraid it will alter use of the Modem and affect use of others in the house.

Yeah I did change the NAT setting but really I can't advise you on that.

Über Micro PCs · 20-09-2010 10:07pm

This router is a disaster and its Eircoms fault.
Eircom firmware version and date V3.70(BOE.3)D0 | 03/30/2010
Zyxel latest firmware version and date V3.70(BJZ.4)C0 06-22-2010

Fixes from all the way back to V3.70(BJZ.3)b1 | 04/20/2010 include

Symptom: When download several files on bit commet 1.14, when NAT session increase to a lot, it will be
very slow to access internet

Of course I cant just use the Zyxel firmware the Eircom router wont allow it.:rolleyes:

Zyxel firmware and PDF

I have used other Zyxel routers for years.I have nothing bad to say about them or Zyxel support.

confuseddotcom · 21-09-2010 3:13am

I'm sure you know your stuff like. Please don't take offence. Butttt thing is it works perfectly on other Laptop in same house and doesn't dis-connect at all. So like wouldn't this suggest the Router is working perfectly (in my case,) just not on my Lappie. It's such a mystery. I wish I knew more about computers that I could test things and know what I was at.

Well it's not my Router to change and get a new one anyway, but maybe some-one else that has Windows Vista and Perlico/XyZel Router, and maybe I could see what they have those Settings at.

Grrrr this ZyXel beginning to drive me bonkers now, I can't even get into its' Firmware to download the bloody zip file. Drivin' me insane here. Sure if I go into something to open the .rom file (the other 2 thingys are vlc videos or some crap that I can't open either,) it lists "recommended programs" to download my .rom file, but all they seem to be are crap about scanning my files for infections and do I want to pay to scan my file .....

Über Micro PCs · 21-09-2010 4:23am

It wont make a difference because you wont be able to use the file anyway.
But just so you know.
You go to the link above:
You download the file:
You now have a file called P-660HW-T1 v3_3.70(BJZ.4)C0
Click this LINK
Install that software.
You then "unrar" the P-660HW-T1 v3_3.70(BJZ.4)C0 file.
You are left with 3 files
370BJZ4C0 (a bin file)
a PDF with the same name and ROM file again with the same name.
Pay no attention to which program wants to open those files.

Go to you browser address bar and type in 192.168.1.254
Now you have access to your router.
Login with default password broadband1
Click Maintenance
Click Update/Reboot
Now browse to where you "Unrared"/extracted those 3 files and you will be able to select the correct one.(The BIN file).
And ta da! Now you know you cant use the standard firmware with eircoms ****ty router.

AdMMM · 21-09-2010 10:51am

Can't believe this thread is still alive. I've since switched to UPC and haven't been having too many problems although their standard router is also a bit dodgy! It's so unfortunate that ISPs choose to cut costs in such ways and choose really sub-par routers. Surely what they have save initially is negated by the need to spend more on offering tech support for the modems than they would if they simply chose a reliable piece of hardware in the first place?!

ElNino · 22-09-2010 10:54am

I had to buy a Netgear Wireless N router as I couldn't stream videos from my PC to my Xbox with this piece of crap. Eircom should be ashamed of themselves for treating their customers like this.

kieran2010 · 23-09-2010 3:58pm

Über Micro PCs wrote: »

It wont make a difference because you wont be able to use the file anyway.
But just so you know.
You go to the link above:
You download the file:
You now have a file called P-660HW-T1 v3_3.70(BJZ.4)C0
Click this LINK
Install that software.
You then "unrar" the P-660HW-T1 v3_3.70(BJZ.4)C0 file.
You are left with 3 files
370BJZ4C0 (a bin file)
a PDF with the same name and ROM file again with the same name.
Pay no attention to which program wants to open those files.

Go to you browser address bar and type in 192.168.1.254
Now you have access to your router.
Login with default password broadband1
Click Maintenance
Click Update/Reboot
Now browse to where you "Unrared"/extracted those 3 files and you will be able to select the correct one.(The BIN file).
And ta da! Now you know you cant use the standard firmware with eircoms ****ty router.

Will this stop the box from cutting out?

Über Micro PCs · 23-09-2010 4:26pm

Please read what I wrote.
I am pointing out that Zyxel have released various firmware updates for the same router that Eircom is using that will fix the problems this router has but Eircom wont incorporate the fixes into their custom firmware.
Why?
Because Eircom are useless.
I just went and bought a new router.:rolleyes:

Italia · 23-09-2010 10:44pm

I still have the original v3.70 (BOE.1)D0 11/19/2009 firmware. Where can I download the updated Eircom firmware?
I tried Über Micro PCs version, but I still get an error. Possibly my version is too old?
I was thinking of trying to update Eircom's firmware first, then doing the original Zyxel

Über Micro PCs · 23-09-2010 10:52pm

I dont know if Eircom offer firmware downloads?
All they have to basically do is take the latest Zyxel one and stick their stupid logo etc on it.
I suppose they could say that if they offered firmware downloads too many people would brick their routers.
But that would just be an excuse in my opinion,plenty of other companies offer firmware updates all they have to do is warn people of the dangers.

And I guess I need to point out I only wrote the guide for confuseddotcom benefit as he seemed not to know what was going on.

That firmware from Zyxels page will not work on the EircoN router.

Italia · 23-09-2010 10:56pm

oh crappola..can't believe how much of a noob I've been

re-read your original post.....

Still, there has to be a way to bypass and flash the crap that eircom puts on the modem. Any ideas?

Über Micro PCs · 23-09-2010 10:58pm

Sorry mate I have no clue.
Maybe someone else can help....like someone from Eircom?hahaha yeah sure.

Über Micro PCs · 24-09-2010 6:04pm

To anyone that wants to try I have been told that the settings on the router are a little strange for a standard home router.

The LAN DHCP timeout/renewal has been set to 30 minutes,normally this is 24 hours on standard home gateways/routers.

If you want to change it and see if it helps do the following

> type 192.168.1.254 in your browser
> The password is – broadband1
> select 'Network' in the Left hand side menu
> select LAN
> select DHCP Setup
> change 'lease time' to 86400
> click on 'Apply'

Good luck and post back if it helps.

Sorry for double post but I wanted to bump the thread so subscribers could see this.

Edit:Didnt help me,lagged and died in the middle of a very important game of Napoleon Total War.lol

Problem with Zyxel Router or connection (Eircom)

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