New Development Royal Canal Park D15

ITT-Pat · 17-11-2018 7:00pm

Could some people living in an Ash please post up what length their couches are in the main living room?

engineer0 · 20-11-2018 12:06pm

Hi,

Can anyone recommend a snagger who had looked into Herons or Ashes before ? I just checked the site yesterday and the first 6 Ashes' lights were all on, which makes me think it's about time we get a call. (Hopefully)

Thank you !

Graham · 20-11-2018 12:14pm

Mod Note

Recommendations by PM please

ITT-Pat · 20-11-2018 12:53pm

Can someone PM me with snagger recommendations too please?

tradesman · 20-11-2018 10:45pm

ek wrote: »

Pest control reckon they got in through the cable boxes outside the front door. Apparently very common and makes sense as the lids always blow off. Otherwise he found no other entry points as the house was so well built. Coming back again next week. Three caught in traps so far.

I recently carried out a snag inspection for a client & came across this! 20181119_140616.jpgI wonder is this where a mouse could get into this well built house?

Forumsie · 24-11-2018 6:53pm

Hi guys,

I'm looking for some inspiration for the attic and hotpress in the Heron. Both are great spaces but currently all our stuff (which is growing since we can't be bothered unpacking/throwing away) is in plastic boxes and even bin liners (classy!). It's an obstacle course when I go in there and I always whack my head. Do I just need to get the finger out and tidy up so it's a bit more ordered or have people got other storage ideas (not too expensive). For the hotpress I was going to get a carpenter to put in shelves but I'm not even sure what way to put them in or how much they'll cost.

Any ideas welcome! Thanks

engineer0 · 26-11-2018 1:42pm

Hi all,

For those who already closed, can you tell how long it takes from getting the call for snagging, to getting the keys/closing ? We're trying to understand if we can close before Christmas, if we get a call next week.

Thank you in advance.

Bandana boy · 26-11-2018 2:04pm

engineer0 wrote: »

Hi all,

For those who already closed, can you tell how long it takes from getting the call for snagging, to getting the keys/closing ? We're trying to understand if we can close before Christmas, if we get a call next week.

Thank you in advance.

We had first snag on 21-Sep
we took keys on Oct 12th
We had a guy in doing floors and moved in on the 28th

johnny66179 · 26-11-2018 2:24pm

Bandana boy wrote: »

We had first snag on 21-Sep
we took keys on Oct 12th
We had a guy in doing floors and moved in on the 28th

About four weeks between notification of first snag and getting keys with a second snag, drawing down etc in between. Moved in about a week after that once we got the floors installed etc. We weren't in a big rush though.

Forumsie · 26-11-2018 2:49pm

johnny66179 wrote: »

About four weeks between notification of first snag and getting keys with a second snag, drawing down etc in between. Moved in about a week after that once we got the floors installed etc. We weren't in a big rush though.

Ours was 6 or 7 weeks but granted the builders holidays started the day we got snagging notice and then there were further delays, I'm not sure of. We didn't really start pushing til the end. I reckon getting in before Christmas is ambitious though

RomeluFellaini · 03-12-2018 3:11pm

Hi all,

I bought an Ash in the Camden development last February and have been reading this thread a fair bit over the past couple of months. Thank you to all who have contributed information and tips, it has been a great help. If possible could someone PM me with recommendations for a snagger that they have used?

Also, could someone who has already moved into an Ash please share the size of the sofas that have in their sitting rooms?

Lastly, could anyone else who purchased an Ash on Rathborne Walk in the February phase advise if Ballymore have given an indication of when they would be invited for snagging?

Thanks

ITT-Pat · 05-12-2018 3:04pm

Regarding home insurance - I'm trying to get quotes but it's asking for a policy start date and we obviously don't know when the sale would be complete, and as far as I know we need to have the policy in place before we can close. What were people's experiences with this?

engineer0 · 06-12-2018 9:51pm

ITT-Pat wrote: »

Regarding home insurance - I'm trying to get quotes but it's asking for a policy start date and we obviously don't know when the sale would be complete, and as far as I know we need to have the policy in place before we can close. What were people's experiences with this?

Unfortunately websites with automated premium calculation forms are not good for our case. What we found best was just dropping by an insurance branch (axa blanchardstown for our case) . They sort out everything.

engineer0 · 06-12-2018 11:00pm

Hi all,
We finally heard from Ballymore that snagging starts on Monday 10th, I believe they're doing all the Ashes at one go ? We also saw that all the lights were on in all of Ashes, and the fence was removed.
Things were looking good, but I have noticed one big difference between Camden and Rathborne Park, the curb on one side of the road (Rathborne Park) was smooth and was lowered to accommodate for driveways, where the curb on Camden Side was quite high with no ramps. It was bumpy driving into the driveway.
Do you know if Ballymore fixes this afterwards ? Can they grind down the concrete to make a ramp for driveways ?

PhoenixParker · 06-12-2018 11:10pm

For us the discrepancy was fixed when they finished the road. The final layer of tarmac went on about 6 months after we moved in when all construction work was complete.

Given your road is shared castlethorn/ballymore it's definitely something to ask about.

Forumsie · 08-12-2018 5:41pm

Forumsie wrote: »

Ah insurance, so many hazards....!

I found it difficult too - we had no Eircode when I started ringing around so Zurich were pretty much the only one who would quote us. Same price for us and they won't give us flood cover as we're in a flood zone apparently. Now canals don't flood and I hope the tolka river is never going to rise about 20 feet and Ashtown as a whole is considered low risk for flooding but it was a case of computer says no! I will appeal that next year when we're renewing as I'd like some cover for in case pipes burst in our house or on the street or something but at the time I just needed to get insurance in place to close the sale. Oh actually FBD quoted me too - took about 3 days to get a quote and then it came back at a ridiculous cost of around 900 euro.

In terms of timing, Zurich told us they couldn't give us cover until the day we were closing. And we couldn't pay in advance and get the documents which need to be sent onto the bank and be updated in their system to get the money released. Our solicitor told us this was rubbish and to tell them the closing date was a Friday when we were closing the following wednesday. Therefore we had time to get the documents and AIB to update their systems. Not that I'm condoning misleading an insurance company but you're actually over insuring yourself slightly. Also you have to tell the insurance company that you're moving in immediately after closing otherwise they'll only give you partial insurance as the building is unoccupied. We only got our alarm after we moved in so we couldn't get a discount for that but maybe next year it'll be slightly cheaper.

Also - make sure the rebuild amount you give the insurance company exactly matches the rebuild figure on the valuation that the bank does. If it doesn't there is a problem. So get your valuation done during snagging and then go back to your insurance company to get it settled.

Speaking of insurance - I had to change the address on my car insurance. €50 euro extra for being a northsider!!! I like to think it's not really that but more the fact that my car is now in the driveway rather than a locked garage.

Finally, mortgage protection insurance is what nearly got us. Everyone told us to get it in place early. So we did, got it organised in April and our snagging didn't start til end of July. However, mortgage protection insurance is reducing balance, so when we went to draw down the money we realised that the the balance of the insurance had dipped slightly below the mortgage amount. We offered to pay the difference. But the bank wouldn't accept that, said we'd have to reapply and it would have to go to the underwriters again etc. We didn't have time for that. Long story short, we got letters from insurance company and various assurances and they let us away with it. But if you're setting up mortgage protection insurance early make sure the reducing balance at your expected time of closing will cover the mortgage amount

Best of luck!

For the person looking for info on house insurance - here you go. Let us know if you find someone who will give you flood cover

Forumsie · 08-12-2018 5:55pm

Folks,

I just wanted to know if anyone else is getting teh AH-00 error (tank disinfection not completed) on their unit in the utility room. We've had someone reset the unit twice and it works til the next time. We actually had Jason and the Daikin guys around the last time and they rewired the switch on the wall. But again a few days later the error message came back. They explained to my partner that it doesn't really matter, that there's no real chance of getting legionaires disease (!) and it was just a regulatory thing that they had to include this disinfection but really the water is changing every day so it's fine.

Ballymore are well sick of me at this stage but I was just curious if my unit is the only one that persists with this error message? On the plus side, I'm loving the air to water system, the place is so cosy and my electricity bill was very reasonable (although it was for a short period and wasn't as cold then so it'll be interesting to see what it is in January)

Also, has anyone in the new phase had any joy getting a phone line/broadband? My neighbour got Cablewatch and is happy enough but we're already in a contract for our completely rubbish Eir mobile dongle (average speed 0.5mbps, sigh) so I want to stay with them so I can upgrade to fibre when/if it comes. And get Sky TV (rather than the basic Cablewatch TV package) but even the phone coverage seems to be getting worse so I may have to bite the bullet in January. Even though Eir mobile clearly doesn't work, I know they won't let me out of the contract easily and the customer service is so woeful you can be hours waiting just to be hung up on.

Finally, for those doing snagging, I recommend you check your fences, half of them aren't reinforced into the concrete pillars and have really been clattering the last few windy nights. I would imagine that over time they would get damaged more quickly than if they were properly attached onto the pillars. Ballymore fixed ours for us when we noticed.

Hopefully those of you waiting will get keys before Christmas!

TheConnoisseur · 10-12-2018 3:35pm

Forumsie wrote: »

Folks,

I just wanted to know if anyone else is getting teh AH-00 error (tank disinfection not completed) on their unit in the utility room. We've had someone reset the unit twice and it works til the next time. We actually had Jason and the Daikin guys around the last time and they rewired the switch on the wall. But again a few days later the error message came back. They explained to my partner that it doesn't really matter, that there's no real chance of getting legionaires disease (!) and it was just a regulatory thing that they had to include this disinfection but really the water is changing every day so it's fine.

Ballymore are well sick of me at this stage but I was just curious if my unit is the only one that persists with this error message? On the plus side, I'm loving the air to water system, the place is so cosy and my electricity bill was very reasonable (although it was for a short period and wasn't as cold then so it'll be interesting to see what it is in January)

Also, has anyone in the new phase had any joy getting a phone line/broadband? My neighbour got Cablewatch and is happy enough but we're already in a contract for our completely rubbish Eir mobile dongle (average speed 0.5mbps, sigh) so I want to stay with them so I can upgrade to fibre when/if it comes. And get Sky TV (rather than the basic Cablewatch TV package) but even the phone coverage seems to be getting worse so I may have to bite the bullet in January. Even though Eir mobile clearly doesn't work, I know they won't let me out of the contract easily and the customer service is so woeful you can be hours waiting just to be hung up on.

Finally, for those doing snagging, I recommend you check your fences, half of them aren't reinforced into the concrete pillars and have really been clattering the last few windy nights. I would imagine that over time they would get damaged more quickly than if they were properly attached onto the pillars. Ballymore fixed ours for us when we noticed.

Hopefully those of you waiting will get keys before Christmas!

We are moved in since mid November and haven't had a single issue with the heating system, it's working perfectly. If I were you I would insist with Ballymore to get that fixed, I don't think their guess that you won't be having problems with bacteria in the pipes even makes any sense. It's a poor excuse for not knowing what the problem is. What if you are away for half a year with everything completely switched off and bacteria accumulates?

On the broadband topic we have no TV, only been watching Netflix for the moment. While waiting for the cables to be laid down we got mobile broadband from 3. The signal is not the best but can still get around 5Mbps. We are on a 30day contract and got our own LTE modem so can quit at any time after January.

pgav19 · 10-12-2018 11:22pm

Hi All,

We are moving to one of the new houses in RCP. Move in date is scheduled for between July and Sep next year. We are really looking forward to the move and finding the boards pages really helpful as we try to get everything ready.

Apologies if this has been asked before but just wondering what people have done in terms of painting the interior of the house? We have been told that it will be delivered all painted white. Firstly, is it possible to change this to a different colour? Have people been in contact with Ballymore and got them to do this?

Secondly, what are people's thoughts on painting it themselves straight after moving? I think I read here that it takes the house a while to settle so we might be better off to wait a while before starting to paint.

Thanks!

Bruncvik · 11-12-2018 10:56am

We had our house painted a day after receiving the keys, before even putting flooring in. Over the past two years, the house settled, but the cracks are minimal, not even needing a touch-up. The only visible cracks are actually along the skirting boards and windowsills, and those are causing the caulk to peel off, not any damage the new paint. (Also, we used the same gray as in the show houses, and it's a very good color for minor touch-ups; it blends very well.)

slayerking · 11-12-2018 2:58pm

pgav19 wrote: »

Secondly, what are people's thoughts on painting it themselves straight after moving? I think I read here that it takes the house a while to settle so we might be better off to wait a while before starting to paint.
Thanks!

We painted a few rooms ourselves within the first year, no issues at all. The good thing about painting yourself is that you will have paint left over so if any settling in cracks appear you can fill and touch up yourself if need be.

cronos · 11-12-2018 6:01pm

Bruncvik wrote: »

We had our house painted a day after receiving the keys, before even putting flooring in. Over the past two years, the house settled, but the cracks are minimal, not even needing a touch-up. The only visible cracks are actually along the skirting boards and windowsills, and those are causing the caulk to peel off, not any damage the new paint. (Also, we used the same gray as in the show houses, and it's a very good color for minor touch-ups; it blends very well.)

Are you sure it was exactly the same paint? I might need to do some touch ups and my house was painted gray by ballymore luckily before they stopped offering to do that.

ek · 12-12-2018 9:09am

Christmas wreath stolen last night!

Bruncvik · 12-12-2018 10:48am

cronos wrote: »

Are you sure it was exactly the same paint? I might need to do some touch ups and my house was painted gray by ballymore luckily before they stopped offering to do that.

We actually hired a Ballymore contractor; he knew the exact paint and bought it for us. It looks the same as in the show house for me, but I didn't try to retouch paint in a house that came in gray, so I can't confirm it's the same color.

engineer0 · 12-12-2018 4:05pm

We finally did snagging and we're quite happy with what we saw. Majority of the issues were decorative. Though there was a lot of debris left underneath/behind things, good to check and ask Ballymore to clean construction debris.
BTW I always had the impression that the new place comes with washer/dryer but they were not included, was this the case for you as well ? SF had told us the appliances would be included.

cronos · 12-12-2018 4:13pm

engineer0 wrote: »

We finally did snagging and we're quite happy with what we saw. Majority of the issues were decorative. Though there was a lot of debris left underneath/behind things, good to check and ask Ballymore to clean construction debris.
BTW I always had the impression that the new place comes with washer/dryer but they were not included, was this the case for you as well ? SF had told us the appliances would be included.

Don't think any houses ever came with washer and dryer. They come with dishwasher, fridge, oven hob, oven and microwave. At least the herons do.

Bandana boy · 12-12-2018 4:58pm

ek wrote: »

Christmas wreath stolen last night!

are you sure it did not just blow away ?

cronos · 12-12-2018 5:02pm

ek wrote: »

Christmas wreath stolen last night!

Security in the management office might be willing to skim through the cameras for last night.

ek · 12-12-2018 6:25pm

Bandana boy wrote: »

are you sure it did not just blow away ?

It never moved the past two Christmas periods through much worse weather! No big deal, maybe don’t bother buying one if you haven’t already.

ITT-Pat · 12-12-2018 11:56pm

Does anyone know where I can check if the BCAR certificates have been uploaded yet?

Twocantim · 13-12-2018 2:50pm

Does RCP provide a central satelite/dish connection for Saor view and UK channels(if your tv has UK channel tuner) or do you have to get sky/virgin to get access?

NC99 · 13-12-2018 4:44pm

Hi, could someone PM me the contact details for Ballymore if it's handy? I would like to know the progress of the latest phase and it would be useful for things later on as well.

Thanks.

Forumsie · 14-12-2018 7:39pm

TheConnoisseur wrote: »

We are moved in since mid November and haven't had a single issue with the heating system, it's working perfectly. If I were you I would insist with Ballymore to get that fixed, I don't think their guess that you won't be having problems with bacteria in the pipes even makes any sense. It's a poor excuse for not knowing what the problem is. What if you are away for half a year with everything completely switched off and bacteria accumulates?

On the broadband topic we have no TV, only been watching Netflix for the moment. While waiting for the cables to be laid down we got mobile broadband from 3. The signal is not the best but can still get around 5Mbps. We are on a 30day contract and got our own LTE modem so can quit at any time after January.

Yeah I'll go back to Ballymore after Christmas, I'll be pepped up then. We also have an issue with our back door, the door with he handle opens fine but the other door (to open out like french doors) is stuck, we figured out we can open it if we shove a screw driver up as the lock is too far down. It's all things minor things but I guess we'd have more of this if we bought a second hand house. I'd be interested to hear if anyone else gets that AH-00 error message (tank disinfection not completed) in the new few weeks. You know you have a malfunction when the light on the display in the utility room is red rather than blue

5bps is actually pretty good, better than Eir certainly. I'm giving til the end of January, that'll be 5 months since we got keys and then I'll cave and get the Cablewatch. (Guaranteed Eir will come the day after I sign the contract!)

Forumsie · 14-12-2018 7:43pm

pgav19 wrote: »

Hi All,

We are moving to one of the new houses in RCP. Move in date is scheduled for between July and Sep next year. We are really looking forward to the move and finding the boards pages really helpful as we try to get everything ready.

Apologies if this has been asked before but just wondering what people have done in terms of painting the interior of the house? We have been told that it will be delivered all painted white. Firstly, is it possible to change this to a different colour? Have people been in contact with Ballymore and got them to do this?

Secondly, what are people's thoughts on painting it themselves straight after moving? I think I read here that it takes the house a while to settle so we might be better off to wait a while before starting to paint.

Thanks!

Ballymore definitely won't do it for you. Although others seem to have recommended otherwise, I definitely think you should hold off painting yourself, even just a couple of months. We have loads of cracks in the plaster. I plan on waiting 2 years. I actually like the white, for now anyway, it's bright and fresh. Although I will probably break it up with whatever grey/greige/magnolia is in fashion in 2 years!!

Forumsie · 14-12-2018 7:47pm

Twocantim wrote: »

Does RCP provide a central satelite/dish connection for Saor view and UK channels(if your tv has UK channel tuner) or do you have to get sky/virgin to get access?

Are you in an apartment or a house? I think the apartments have central access but you'll be waiting on Eir/Sky if you're in a house. Saorview is a separate connection. I don't know all the details but someone needs to come out and install your dish and hook up your cables. I'm not sure if this requires a phone line/broadband but I suspect it does. I'd say google Saorview installers and you'll get contact details. If you go ahead with it please share your experience, I'd be interested but only if you can record tv and have multiroom.

Thanks

nordstrom · 15-12-2018 12:54pm

Forumsie wrote: »

Are you in an apartment or a house? I think the apartments have central access but you'll be waiting on Eir/Sky if you're in a house. Saorview is a separate connection. I don't know all the details but someone needs to come out and install your dish and hook up your cables. I'm not sure if this requires a phone line/broadband but I suspect it does. I'd say google Saorview installers and you'll get contact details. If you go ahead with it please share your experience, I'd be interested but only if you can record tv and have multiroom.

Thanks

Saorview and Freesat don’t require phone lines or broadband. You can also have multi room and record tv but you need to get the right set up. If you look at my previous posts I’ve written about it. I think I paid somewhere around 400 euros and I’m set up where I can have TVs in 4 rooms and record. It may be cheaper depending on whether you need a set top box or if your tv can do it. Once you’ve paid your initial costs though it’s free, which is what attracted me, so we only pay for broadband. Also you need somewhere to put a dish, which is easier or harder depending on the orientation of your house.

slayerking · 15-12-2018 1:34pm

+ 1 for saorview & freesat, no bills and plenty of channels.
You can get tvs with the tuners built in these days plus plug in a hard disk via USB and you can pause/record etc.
If you get the right TV, you could also go down the route of IPTV via an app (Samsung tvs anyway but probably others too), though you'll need a decent broadband for that.

belleray · 16-12-2018 8:22pm

Hi, wondering if anyone in the houses has bought one of the An Post Delivery Boxes. Tired of having to hike down to Coolmine for missed parcels, but would like to know if anyone else has experience putting it up.

Also one of the bathroom lights has gone on me, it won't turn on just flickers like a disco light. Anyone had issues with theirs or replaced them?

RandomAccess · 17-12-2018 10:14am

belleray wrote: »

Hi, wondering if anyone in the houses has bought one of the An Post Delivery Boxes. Tired of having to hike down to Coolmine for missed parcels, but would like to know if anyone else has experience putting it up.

Also one of the bathroom lights has gone on me, it won't turn on just flickers like a disco light. Anyone had issues with theirs or replaced them?

You can get a redelivery I think.
They might drop it into the management suite if you request that. Most couriers will, not sure about an post.

I intend to replace mine with LED, CFL just isn't suitable for frequent on/off cycles.
One failed recently.

It's possible to convert the existing fitting to LED but it involves modifying the wiring in the fitting.
Not sure if I will convert or just replace..

NeilFB · 17-12-2018 3:11pm

Hi all, has anyone had any problems with hot water in the shower on the top floor en-suite of the Heron. There’s hot water in the sink beside it and the other showers have hot water. All the settings on the tank look ok and nothing has been changed on it. It’s barely luke warm when turned to full heat. Only happened this weekend. Would appreciate any advice on this. Thanks, Neil.

dovetail · 17-12-2018 4:07pm

hi all, I'm in a Heron phase 2 with a water tank (in the attic room) that has no insulation. Apparently insulation was used in subsequent phases. Does anybody else in Phase 2 have insulation on this tank? ....apart from anything else, I think the insulation would help reduce the water refilling noise level that can be heard from the bedroom underneath.

Bruncvik · 17-12-2018 6:12pm

Forumsie wrote: »

We also have an issue with our back door, the door with he handle opens fine but the other door (to open out like french doors) is stuck, we figured out we can open it if we shove a screw driver up as the lock is too far down.

We've had the same issue, and Ballymore at first sent us to Munster Joinery. But once we got a Ballymore contractor inside to fix something else, he had no problem fixing the back door in a few minutes.

tradesman · 17-12-2018 6:22pm

I would advise everyone NOT to use any implement to try to open the doors. Get back onto Ballymore to sort the issue. Don't contact munster joinery unless you are living in the property more than 2 years. It is an issue for Ballymore to sort out.

RandomAccess · 17-12-2018 7:29pm

dovetail wrote: »

hi all, I'm in a Heron phase 2 with a water tank (in the attic room) that has no insulation. Apparently insulation was used in subsequent phases. Does anybody else in Phase 2 have insulation on this tank? ....apart from anything else, I think the insulation would help reduce the water refilling noise level that can be heard from the bedroom underneath.

You could possibly fit a pipe to the outlet and have it come out under water so it doesn't drip down.

That ought to work right?

cronos · 17-12-2018 9:31pm

Bruncvik wrote: »

We've had the same issue, and Ballymore at first sent us to Munster Joinery. But once we got a Ballymore contractor inside to fix something else, he had no problem fixing the back door in a few minutes.

Could you PM me with the details?

dovetail · 17-12-2018 11:46pm

RandomAccess wrote: »

You could possibly fit a pipe to the outlet and have it come out under water so it doesn't drip down.

That ought to work right?

would need to run it by a plumber, but if its works then could reduce the noise.... more curious as to why NO insulation was applied to the water tanks in Phase 2, but was applied in later phases!

Forumsie · 18-12-2018 12:02pm

tradesman wrote: »

I would advise everyone NOT to use any implement to try to open the doors. Get back onto Ballymore to sort the issue. Don't contact munster joinery unless you are living in the property more than 2 years. It is an issue for Ballymore to sort out.

Very hard to get Ballymore back to do anything at this point. Jason himself made us call Munster Joinery a month after we got keys as there was a breeze blowing through our sitting room window (turns out there was no rubber sealing on that window). I think I'll go to Munster Joinery for the back door as they won't act like they're doing us a massive favour to fix something that's fitted wrong.

Re our ongoing heating error I can't even get the installers contact details but I will get back on the case after Christmas. I'm well sick of chasing people at this stage but perhaps I'll be revived after Christmas!

fret_wimp2 · 18-12-2018 1:10pm

Forumsie wrote: »

Very hard to get Ballymore back to do anything at this point. Jason himself made us call Munster Joinery

The quickest course of action is generally to work directly with the contractor.
In the case of windows and doors, Munster provide a warranty, which has nothing to do with Ballymore, so its between the owner and the contractor. Same goes for the heating.

if its structural, get Ballymore in on it.

Note, Ballymore are under no legal obligation to fix issues after the sale has gone through, but they still make an effort to help and be accommodating.

Everything needs to be run by Jason, and remember, hes in charge of the next phase being built on time and is exceptionally busy. The next phase build is also their priority so relatively minor fixes to previous phases can take some time to get sorted.
Ive found Jason and Ballymore very accommodating as long as I kept this in mind & had a little patience.

New house or old, things will break, may have been a friday evening job and need fixing or replacing. All part of the "joy" of home ownership!

Forumsie · 18-12-2018 1:20pm

fret_wimp2 wrote: »

The quickest course of action is generally to work directly with the contractor.
In the case of windows and doors, Munster provide a warranty, which has nothing to do with Ballymore, so its between the owner and the contractor. Same goes for the heating.

if its structural, get Ballymore in on it.

Note, Ballymore are under no legal obligation to fix issues after the sale has gone through, but they still make an effort to help and be accommodating.

Everything needs to be run by Jason, and remember, hes in charge of the next phase being built on time and is exceptionally busy. The next phase build is also their priority so relatively minor fixes to previous phases can take some time to get sorted.
Ive found Jason and Ballymore very accommodating as long as I kept this in mind & had a little patience.

New house or old, things will break, may have been a friday evening job and need fixing or replacing. All part of the "joy" of home ownership!

Completely get what you're saying Fred Wimp, my issue is that my heating wasnt connected when we got keys, was meant to be done the next day and took 3 weeks (to be fair we were on holidays so not pushing) and since it's been connected we've had various error messages consistently. In this case I think it is on Ballymore to fix it it. But I would happily settle for the contractors details to get it done properly which Im not getting. Everytime someone comes down I reckon they are essentially resetting rather than fixing the unit. The error message goes away for a day or two and comes back when the unit is scheduled to do their disinfection mode. I've asked around and I seem to be the only person with this issue. Maybe it is a minor issue, I don't know much about these systems but what I do know is that it's probably the most expensive component of the house so I don't think I should have to let it go either because they're busy

fret_wimp2 · 18-12-2018 1:26pm

Forumsie wrote: »

Completely get what you're saying Fred Wimp, my issue is that my heating wasnt connected when we got keys, was meant to be done the next day and took 3 weeks (to be fair we were on holidays so not pushing) and since it's been connected we've had various error messages consistently. In this case I think it is on Ballymore to fix it it. But I would happily settle for the contractors details to get it done properly which Im not getting. Everytime someone comes down I reckon they are essentially resetting rather than fixing the unit. The error message goes away for a day or two and comes back when the unit is scheduled to do their disinfection mode. I've asked around and I seem to be the only person with this issue. Maybe it is a minor issue, I don't know much about these systems but what I do know is that it's probably the most expensive component of the house so I don't think I should have to let it go either because they're busy

I wouldnt have signed without the heating being connected up, it would be top of the snag list & once contract signed/monies transferred, all issues fall down the priority list of the seller. you are correct though, this was ballymores issue to fix.

Regarding the ongoing issues, they are Joule's issues, covered by joule's warranty. Joule are difficult enough to deal with, without going through a 3rd party (ballymore), so just make a point of calling joule every day and raising this until they fix it under warranty. Dont accept another reset of the system, explain daily that it has been done a number of times and issues still reoccurs. Keep on them.

New Development Royal Canal Park D15

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