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Eir Customer Service

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Comments

  • #202
    B_ecke_r
    Registered Users, Registered Users 2 Posts: 491 ✭✭B_ecke_r


    Chiorino wrote: »
    So the migration to the new service provider went off fairly seamlessly and Eir haven't tried to take any more money from me. I have however received a bill each month since telling me I'm €18 in credit (there doesn't appear to be any motivation for them to actually give this to me though).

    you can process a refund online


  • #203
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 6,542 Mod ✭✭✭✭Sheep Shagger


    B_ecke_r wrote: »
    you can process a refund online

    Yep, See link above.


  • #204
    Dreamweapon
    Registered Users, Registered Users 2 Posts: 1,352 ✭✭✭Dreamweapon


    Trying to cancel an mobile internet contract with Eir. I ring up, i can't find an account number to give them but i have the 085 number connected to it. Told its not recognised. So i can't get to talk to anyone.

    If i log into my account to look at my bills there is nothing there. Zero records. It just says 'something went wrong, try again later'. I have cancelled my direct debit online with my bank but the bank says that i must inform eir. Also, is that dd cancelled for just this month?

    Basically, how on earth do i get Eir to stop taking money out of my bank to pay for an Eir account that appears (to them anyway) not to exist?

    EDIT: Finally got talking to an actual person who couldn't deal with my problem but was able to locate my account number. This enabled me to ring 1901 and enter said number. Unfortunately the number wasn't recognised!!! So it really does seem as if i'm billed for an account that they don't recognise yet are providing a service for. I'm losing the will here...

    Post edited by Dreamweapon on

    Big on the all mouth and trousers scene



  • #205
    bmc58
    Registered Users, Registered Users 2 Posts: 2,996 ✭✭✭bmc58


    https://www.boards.ie/discussion/comment/116928121#Comment_116928121

    Me too.I know three houses that have got rid of Eir over the past few months due to price rises and customer service.



  • #206
    eokenned
    Registered Users Posts: 9 ✭eokenned


    Last year I upgraded from Eir Wireless to Eir Fibre. I only discovered recently that they continued charging me for Eir Wireless for the entire period. Stupid of me not to realise but it's still clearly their mistake. When I contacted the billing department using one of the forms provided to point out the error they tell me that they can't refund me as there is "no note on the account" requesting cancellation of the service. I clearly was upgrading and made it very clear to the salesperson at the time that I no longer wanted or needed the wireless service. Why on earth would I still want the wireless service? It seems really outrageous to me. Has anyone else experienced this?



  • #207
    Hailey Wrong Utensil
    Posts: 0 ✭ Hailey Wrong Utensil


    https://www.boards.ie/discussion/comment/116160345#Comment_116160345

    They’re not if you’re using Virgin Media, Siro or NBI fibre or any of the wireless ISPs and 5G providers.



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