GoMo to end €9.99 per month for life offer [Now €12.99]

AlmightyCushion · 07-01-2020 6:00pm

MMXX wrote: »

Just another bit of advice, which I THINK is correct - and might be relevant when the time comes... when your contract is up with 3, you will have to inform them you want to switch to prepay, this if I'm not mistaken - will mean you have to buy a prepay 3 sim. When you have this done, contact 3 to port your current number, which is tied to a 3 contract - to a 3 prepay plan. THEN, if I'm not mistaken - you should be able to successfully port your number to your GoMo account.

I am totally open to correction on this though...

You do not need to do this. I switched from Three bill pay. I cancelled my contract with them (it was a rolling 30 day contract) and when I was porting over my number I had to give GoMo my Three account number.

GHOST MGG · 07-01-2020 6:40pm

Coolaboy wrote: »

One last question. I have set two numbers on gomo. I want to set up another 2. Will I need to set up with a new email of can I use my existing account?

I am in the same boat..you need to set up a second account to get access to
2 new sims..problem is the last few days they are not sending out the email so that you can verify the account so no new account...

GarIT · 07-01-2020 8:09pm

There is a risk to telling your network you want to cancel. Some networks will delete your number on the 30th day after you give your 30 days notice, and then you can't keep your number it's just gone and unrecoverable. On the other hand you can move without telling your current network but if you don't tell your network some will charge you for the 30 day cancellation period after you have left.

Switching to prepay with the same network may be the best solution if you are in that situation.

moonshadow · 07-01-2020 8:14pm

Two sims arrived today and ported over within 5 minutes , happy out.

Ah-Watch · 07-01-2020 8:26pm

OmegaGene wrote: »

You ask to switch to pay as you go when the contract is expired and then just port your number to gomo as soon as it’s switched
No need to inform 3 about porting and no need change sims with 3 they just change it to pay as you go

There's no need at all to ask to move to prepaid. you can port directly in from the Three account, either bill pay or prepay. This is only adding an extra step that they don't actually need to do.

GarIT · 07-01-2020 8:28pm

Ah-Watch wrote: »

There's no need at all to ask to move to prepaid. you can port directly in from the Three account, either bill pay or prepay. This is only adding an extra step that they don't actually need to do.

On certain contracts they will charge you for 30 days after you leave if you were required to give 30 days notice. But if you're not required to give notice or the small fee doesn't bother you then it doesn't matter.

MMXX · 07-01-2020 8:30pm

GarIT wrote: »

There is a risk to telling your network you want to cancel. Some networks will delete your number on the 30th day after you give your 30 days notice, and then you can't keep your number it's just gone and unrecoverable. On the other hand you can move without telling your current network but if you don't tell your network some will charge you for the 30 day cancellation period after you have left.

Switching to prepay with the same network may be the best solution if you are in that situation.

This is EXACTLY the reason why I suggested moving directly to prepay before changing providers.

Quackster · 07-01-2020 10:05pm

GarIT wrote: »

That would be a reasonable assumption. The CS rep I talked to said they don't know. I don't know if they meant that Gomo don't know or that particular person doesn't know. They said it is a possibility that they might introduce roaming charges on the first of Feb.

Essentialy though I didn't get any info, other than they don't have a post Brexit pricing for roaming confirmed to the front facing staff.

https://m.facebook.com/GoMoIre/photos/a.134136211297645/147791113265488/?type=3&source=54

Quackster · 07-01-2020 10:15pm

OmegaGene wrote: »

You ask to switch to pay as you go when the contract is expired and then just port your number to gomo as soon as it’s switched
No need to inform 3 about porting and no need change sims with 3 they just change it to pay as you go

The changing-SIMs requirement would be for those who are still on legacy O2 billpay plans and who would therefore still have old O2 SIMs.

zetor 4911 · 08-01-2020 9:15am

OmegaGene wrote: »

Sometimes three will put you straight into a rolling 30day that’s why it’s an idea to ask to go to pay as you go as the contract ends and then no extra money is involved

I have a few questions if anyone can answer. I am with 3 on bill pay and now out of contract do I need to let 3 know I am leaving? If I transfer to GOMO today will 3 bill me for the full month of January? Is there a risk in transferring to GOMO that I could loose my existing number?

tuxy · 08-01-2020 9:40am

OmegaGene wrote: »

extended until the 15th now

Of course and then it will go to €15 with loads of special offer days where you can get it for €9.99. The special offers will be frequent so everyone who wants to switch will know to wait for them.

tuxy · 08-01-2020 9:55am

OmegaGene wrote: »

i did not know this was common knowledge
thanks for sharing

Sorry, I just meant that I think they will continue to offer it at the same price for the foreseeable future. The deadlines are just a way to get people to sign up ASAP because of fear of missing out.
It's just a guess, I could be wrong but I think it's a fairly logical marketing tactic.

webpal · 08-01-2020 11:02am

I signed up on 2nd with a port date of 9th, received sim yesterday so went online to update port date to yesterday evening and went without a hitch. All good so far.

Was with 3 for years but final straw was data cost. Rebooted my phone a few times and data switched itself on, which meant it was running in the background without me knowing at €1 per mb. Not 3’s fault but anytime I build up some extra credit to buy something on play store, I would manage to lose it somehow.

Gumbo · 08-01-2020 11:31am

OFFER EXTENDED FOR 6 days.

jrmb · 08-01-2020 11:46am

OmegaGene wrote: »

another poster said the same company set up in another country in europe with this style and then went to €15 a month

The operator Free in France (from the same parent company as Eir/GoMo) has 30-day contracts with unlimited calls and SMS (France only) for €2.

Funky_Corsa · 08-01-2020 12:13pm

Do they have a webchat or an email address? I can't find it.

I have just ordered a SIM, but when I try to verify my account, it says my DOB is incorrect - which it isn't. Possibly I typed it wrong during setup, but I would be confident enough that I didn't.

I can't contact them, as I need to sign to do so, but i can't login until I verify my account.

Ten Pin · 08-01-2020 12:19pm

https://gomo.ie/last-updates/

GoMo, Ireland’s newest and best value mobile phone service which launched on October 15th 2019 has issued a “last call” for consumers to get €9.99 a month mobile for life by announcing the extension of it’s introductory offer for one more week to Wednesday 15th January. This is the last chance to get all calls, all texts and all data for €9.99 a month for life with GoMo. It is confirmed that a new but also limited time mobile offer will launch early on the morning of Wednesday 15th January.

matt3326 · 08-01-2020 12:47pm

zetor 4911 wrote: »

I have a few questions if anyone can answer. I am with 3 on bill pay and now out of contract do I need to let 3 know I am leaving? If I transfer to GOMO today will 3 bill me for the full month of January? Is there a risk in transferring to GOMO that I could loose my existing number?

You shouldn't need to give notice if you're out of contract. No harm in calling them up and giving notice just in case though.

GoMo charge you €9.99 for the sim card manufacturing and delivery when you order. The 1st of the next month will be your first bill for service. You effectively get free service from when you order until the end of the calendar month. Don't know how Three will bill you, if you move before your next billing date chances are you won't get another bill issued.

There should be little to no risk, your existing number stays with Three until it is ported over. You set a time and date to port and follow the instructions. If you follow the instructions correctly it usually ports within 10 mins of the time you set.

stanley1 · 08-01-2020 1:03pm

will new offer include 5G

kippy · 08-01-2020 1:06pm

stanley1 wrote: »

will new offer include 5G

Who knows, will just have to wait and see.

TBF, currently, for the vast majority of people, it's not even close to a deal breaker!

JTMan · 08-01-2020 1:31pm

jrmb wrote: »

The operator Free in France (from the same parent company as Eir/GoMo) has 30-day contracts with unlimited calls and SMS (France only) for €2.

Yeah, but only if you sign up for broadband and TV too. The Free mobile offer including data is more expensive than GoMo.

Iliad in Italy (same parent as Eir) charge 7.99 EUR for unlimited calls, texts and 50 GB data.

That said, both Free and Iliad provide clues as to where Eir will take GoMo.

Free and Iliad have done "flash sales" and black Friday offers. I would guess that GoMo will do something similar.

Free have offered broadband and TV as well as mobile, maybe Eir might do the same with GoMo.

Eir have said they have "exciting things" planned for GoMo in 2020, so there are clearly products in the pipeline.

A senior person in a rival telecom company told me that they expect Eir to be very aggressive with customer acquisitions throughout 2020.

jrmb · 08-01-2020 1:35pm

JTMan wrote: »

Yeah, but only if you sign up for broadband and TV too.

No, it's a standalone offer. I paid a €2 direct debit each month without taking any other services.

dougm1970 · 08-01-2020 3:24pm

wife just rang me from her work. she has no internet on her phone. says shes connected to 3g...but all apps report no internet.

she came from 3 payg...number ported fine...and calls and texts are fine.

kippy · 08-01-2020 3:48pm

dougm1970 wrote: »

wife just rang me from her work. she has no internet on her phone. says shes connected to 3g...but all apps report no internet.

she came from 3 payg...number ported fine...and calls and texts are fine.

Has she "data/mobile data" enabled on the phone?
Has she tried restarting the phone.

dougm1970 · 08-01-2020 4:14pm

kippy wrote: »

Has she "data/mobile data" enabled on the phone?
Has she tried restarting the phone.

yes...wifi off...data on.
not restarted phone though....will do it tonight when she comes home....shes works in a hospital and she cant have phone on in ward, so cant text her to tell her.

would it be anything to do with apn settings ??

thanks for reply.

kippy · 08-01-2020 4:16pm

dougm1970 wrote: »

yes...wifi off...data on.
not restarted phone though....will do it tonight when she comes home....shes works in a hospital and she cant have phone on in ward, so cant text her to tell her.

would it be anything to do with apn settings ??

thanks for reply.

Unlikely to do with APN settings if it has worked in the past.

dougm1970 · 08-01-2020 4:23pm

kippy wrote: »

Unlikely to do with APN settings if it has worked in the past.

ok...3 network will use same apn settings as gomo ?....she was on 3 previously.

dougm1970 · 08-01-2020 4:26pm

oh...hang on....sent an email to gomo support less than 10 mins ago and just checked gmail and this is there...

Please update your APN settings.

Go to the Start screen.
Choose Apps.
Choose Settings.
Choose Data usage.
If Mobile data is disabled, enable Mobile data and choose the back symbol.
If Mobile data is enabled, choose the back symbol.
Choose Mobile networks.
Choose Access Point Names.
Choose ADD.
Under Name, enter eir Mobile data
Under APN, enter data.myeirmobile.ie
Under Proxy, enter nothing
Under Port, enter nothing
Under Username, enter nothing
Under Password, enter nothing
Scroll down.
Under MCC, enter 353
Under MNC, do nothing
Under Authentication type, tick None.
Choose APN type.
If this screen appears, enter default,supl (note: in lower case) and choose OK.
If this screen does not appear, tick Internet and choose OK.

Kind Regards
Customer Care GoMo.

Gazzmonkey · 08-01-2020 4:27pm

OmegaGene wrote: »

Happened to herself last week and plane mode on and off worked

I've never needed flight mode more than I have with gomo, everytime I drop to Edge my S7 will never leave Edge until I do the flight mode toggle trick. I have to keep telling myself its only a tenner a month or I would lose the plot.

08-01-2020 4:28pm

dougm1970 wrote: »

ok...3 network will use same apn settings as gomo ?....she was on 3 previously.

I moved from 3 prepaid directly across and all was fine.

sometimes if coverage is dodge, plane mode on/off will do the trick

sometimes i go into networks, advanced, and actually take the preferred network from 4G to 3G and that will be a much better signal

should note that this was the case with 3 previously also

kippy · 08-01-2020 4:30pm

dougm1970 wrote: »

oh...hang on....sent an email to gomo support less than 10 mins ago and just checked gmail and this is there...

Please update your APN settings.

Go to the Start screen.
Choose Apps.
Choose Settings.
Choose Data usage.
If Mobile data is disabled, enable Mobile data and choose the back symbol.
If Mobile data is enabled, choose the back symbol.
Choose Mobile networks.
Choose Access Point Names.
Choose ADD.
Under Name, enter eir Mobile data
Under APN, enter data.myeirmobile.ie
Under Proxy, enter nothing
Under Port, enter nothing
Under Username, enter nothing
Under Password, enter nothing
Scroll down.
Under MCC, enter 353
Under MNC, do nothing
Under Authentication type, tick None.
Choose APN type.
If this screen appears, enter default,supl (note: in lower case) and choose OK.
If this screen does not appear, tick Internet and choose OK.

Kind Regards
Customer Care GoMo.

Sorry,
I assumed that she had used the GoMo SIM with internet previously without issue.
If she hasn't then the APN settings are most likely the issue.

dougm1970 · 08-01-2020 4:38pm

kippy wrote: »

Sorry,
I assumed that she had used the GoMo SIM with internet previously without issue.
If she hasn't then the APN settings are most likely the issue.

its ok.
thanks for the reply and advice.

08-01-2020 4:42pm

cant add that APN for some reason mind you

funnyname · 08-01-2020 5:25pm

All ok for me bar I'm not able to see any MMS, anyone know what I need to do to fix this?

Funky_Corsa · 08-01-2020 5:26pm

dougm1970 wrote: »

oh...hang on....sent an email to gomo support less than 10 mins ago and just checked gmail and this is there...

Please update your APN settings.

Go to the Start screen.
Choose Apps.
Choose Settings.
Choose Data usage.
If Mobile data is disabled, enable Mobile data and choose the back symbol.
If Mobile data is enabled, choose the back symbol.
Choose Mobile networks.
Choose Access Point Names.
Choose ADD.
Under Name, enter eir Mobile data
Under APN, enter data.myeirmobile.ie
Under Proxy, enter nothing
Under Port, enter nothing
Under Username, enter nothing
Under Password, enter nothing
Scroll down.
Under MCC, enter 353
Under MNC, do nothing
Under Authentication type, tick None.
Choose APN type.
If this screen appears, enter default,supl (note: in lower case) and choose OK.
If this screen does not appear, tick Internet and choose OK.

Kind Regards
Customer Care GoMo.

what email address did you contact them at?

dougm1970 · 08-01-2020 5:27pm

i sent her a text about putting aeroplane mode on and off....didnt expect her to see text till later....but she rang me on her break there and said it worked perfect.
so...thanks for that suggestion to the poster who made it.

dougm1970 · 08-01-2020 6:27pm

Funky_Corsa wrote: »

what email address did you contact them at?

via the gomo home page....the form on there
email showed reply from - customercare@gomo.ie

08-01-2020 6:33pm

Deleted User wrote: »

I moved from 3 prepaid directly across and all was fine.

Did the port take long?

I moved from Tesco and it was done in about 5 minutes. Tesco went dead, swapped sims, and GoMo was up and running with my number.

I'm swapping my dad over, too, and he's prepay with 3. However, i chose to have him port over at 9am on the 7th, and his phone is still with 3, and the number on the GoMo account online is still the 'old' number that gomo sent out with the sim card (rather than updating to the ported number).

Wondering if i should be getting in touch with them or giving them a tad more time with it.

psycho93 · 08-01-2020 6:38pm

moved my mrs over from 3 payg. she was paying €20 every 28 days to get "free" internet but because most of her work colleagues weren't 3 customers she found that she was topping up practically ever 2 weeks! port went fine at the appointed day and time. has been using it since in Cork City, west Cork, Tipp & Waterford and its been 4G all the way. I was worried that Personal Hotspot on iphone wouldnt be allowed so tried using her phone to tether to my iPad and it worked fine. Ordered my sim and switching next week from 3 30 day sim only. Contacted 3 on twitter to see what was story with canceling my contract, 30 days notice but if I wanted to port my number I'd need to move within the 30 days while number was active. They offered my €20 a month to stay but i declined the offer.

dougm1970 · 08-01-2020 6:44pm

that 28 day top up on 3...thats 13 months per year...or 13 'monthly' payments per year...silly as that sounds.

08-01-2020 6:45pm

[Deleted User] wrote: »

Did the port take long?

I moved from Tesco and it was done in about 5 minutes. Tesco went dead, swapped sims, and GoMo was up and running with my number.

I'm swapping my dad over, too, and he's prepay with 3. However, i chose to have him port over at 9am on the 7th, and his phone is still with 3, and the number on the GoMo account online is still the 'old' number that gomo sent out with the sim card (rather than updating to the ported number).

Wondering if i should be getting in touch with them or giving them a tad more time with it.

yeah happened pretty much bang on when id booked

zetor 4911 · 08-01-2020 7:25pm

I have ported my number to gomo but now I discover my phone is locked to 3 how do I sort this out. Thanks in advance

Gooser14 · 08-01-2020 7:33pm

zetor 4911 wrote:

I have ported my number to gomo but now I discover my phone is locked to 3 how do I sort this out. Thanks in advance

You will have to request the unlock code from Three. The procedure can be found on three.ie. Alternatively you may be able to get it unlocked by a local mobile repair shop.

slattsteen · 08-01-2020 7:35pm

Sent these guys a new password request before Christmas 19. They said they would email me immediately but still waiting!

GarIT · 08-01-2020 7:39pm

stanley1 wrote: »

will new offer include 5G

I can't dig up the article while on mobile but a Gomo spokesperson told an Irish newspaper that Gomo users already have access to 5G (if they have a 5G phone). Just Google GoMo 5G. The quote was something like "there are no differences between Eir customers and Gomo customers in relation to 5G". Eir has 5G so if there's no difference then Gomo has 5G.

Ten Pin · 08-01-2020 7:40pm

Please update your APN settings.

Go to the Start screen.
Choose Apps.
Choose Settings.
Choose Data usage.
If Mobile data is disabled, enable Mobile data and choose the back symbol.
If Mobile data is enabled, choose the back symbol.
Choose Mobile networks.
Choose Access Point Names.
Choose ADD.
Under Name, enter eir Mobile data
Under APN, enter data.myeirmobile.ie
Under Proxy, enter nothing
Under Port, enter nothing
Under Username, enter nothing
Under Password, enter nothing
Scroll down.
Under MCC, enter 353
Under MNC, do nothing
Under Authentication type, tick None.
Choose APN type.
If this screen appears, enter default,supl (note: in lower case) and choose OK.
If this screen does not appear, tick Internet and choose OK.

Kind Regards
Customer Care GoMo.

Can't believe they're still sending out the wrong settings, they are just making problems worse with their misinformation.

The 3 entries that matter are...

MCC 272
MNC 03
APN can be either...
data.mymeteor.ie
OR
data.myeirmobile.ie

The other option is to reset APN to default which is available within settings.

GarIT · 08-01-2020 7:45pm

funnyname wrote: »

All ok for me bar I'm not able to see any MMS, anyone know what I need to do to fix this?

Download WhatsApp or even better signal or telegram. I don't know the actual answer but MMS is being phased out and will be removed from phones in the near future. iMessage and Google RCS somewhat replaces it.

Actually some phones have APN settings for data and MMS separate.

Does anyone know if there are extra charges for MMS? I'll probably never use it but I'm curious.

GarIT · 08-01-2020 7:49pm

dougm1970 wrote: »

that 28 day top up on 3...thats 13 months per year...or 13 'monthly' payments per year...silly as that sounds.

Some financial calendars have 13 months, civil service roster and holiday calendars have 13 months (or at least 13 4 week blocks, not sure if they call them months) but a 13 month calendar isn't actually that uncommon, it is a cheeky trick for extra revenue though.

Ten Pin · 08-01-2020 7:57pm

I have ported my number to gomo but now I discover my phone is locked to 3 how do I sort this out. Thanks in advance

Too late now but the correct procedure is to get unlock code when the contract finishes. If you request a code now 3 might not help as you're not a customer anymore, even if they don't ignore the request, it may take a while to get it.

Depending on the phone, it may be reasonably inexpensive to get an unlock code from ebay. What phone is it?

You might be lucky and three may help you unlock it so try that first but don't be surprised if they don't help.

In any case don't mix up gomo SIM PINs with the SIM Network Unlock PIN, they are completely different and too many attempts with the wrong code will possibly lock the phone completely although it may still work with a 3 SIM.

Glebee · 08-01-2020 8:11pm

zetor 4911 wrote: »

I have ported my number to gomo but now I discover my phone is locked to 3 how do I sort this out. Thanks in advance

I done the exact same before Christmas. Kicked myself when I realised my phone was locked to 3 and that I had not unlocked previously.. Requested an unlock on 3 web chat. Was told it can take up to 21 days to get an unlock code as 3 have to get code from phone manufacturer. Got emailed an unlock code within 5 hours from 3.

GoMo to end €9.99 per month for life offer [Now €12.99]

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