Virgin TV360

Col_30 · 13-07-2020 5:11pm

killbillvol2 wrote: »

Their CS really takes the biscuit.

I'm about to move house and am inclined to go with VM for broadband and Sky for TV at the new place.

I rang them on Saturday to discuss it and there was some rigmarole about going on a new 12 month contract for broadband from that date if I gave 30 days notice to cancel my TV service. I said I'd think about it.

I rang again today and cancelled everything. I told her I was moving house and it seemed simpler to cancel everything now and assess my setup at the new place before deciding what I needed from them there.

Neither agent mentioned the new box!

It wasn't mentioned today until I asked about it.
They probably think the grand reveal is going to be big news for them.

MAJJ · 13-07-2020 5:15pm

Got to say the replay option is great. Find a program look for episodes and can back track through series.

ballyargus · 13-07-2020 5:36pm

I cancelled the other day citing the horrible performance of the horizon box as my reason for leaving. They didn't bring up this new box as an alternative.

Amazing really

mackersdublin · 13-07-2020 7:32pm

MAJJ wrote: »

Got to say the replay option is great. Find a program look for episodes and can back track through series.

Is Replay TV SD or HD, or does it depend on the TV channel?

Delta2113 · 13-07-2020 11:08pm

Depends on channel.

nicelives · 13-07-2020 11:27pm

ballyargus wrote: »

I cancelled the other day citing the horrible performance of the horizon box as my reason for leaving. They didn't bring up this new box as an alternative.

Amazing really

That is really bad business, sounds like back in 2006 when it was going on forever "testing" the box that records but couldn't give a date... I cancelled and got Sky+ installed, the recording version of their box was then released a month later.

Was on to Virgin today via WhatsApp to see about moving my telly to them but because I have broadband I'm not really eligible for any "new customer" offers. I did ask about the 360 box as part of my original message but it was skated over. Kinda Strange to be fair, looking at FTA or to go back to Sky and if I get Broadband from Vodafone for the year the world will be my oyster with Virgin in 2021.

Sierra Oscar · 14-07-2020 5:25pm

Was on the technical support today about my Horizon box which is over heating / fan is running at full speed regularly. I had to replace my previous one for the same issue in 2018. No mention of the 360 box, they wanted to send me out a new Horizon box. When I mentioned the 360 box they said it will be launching on 30th July. Technical support representative told me I can register for the box on https://www.virginmedia.ie/virgintv360support/ but of course there's no such option there that I can see.

I wonder if an early release / first day release registration option is coming soon?

LenWoods · 15-07-2020 2:30pm

Virgin have a new Horizon box which has a larger heatsink smaller 2.5" harddive and only one fan where the older model had three,
Its around the same size as an Argos Catalogue where the original was larger yet the exterior looks identical to the original model,

I have some comparison pictures in this thread below my guide to silencing and eliminating heat from a Virgin Cisco multiroom box by fitting a solid state 2.5" HardDrive which by design has no moving parts which makes no noise and operates much better.

I've attempted a 2.5" solid state HardDrive upgrade on both Horizon box models however this was unsuccessful as the box seems to be synchronized with the hard drive it detects a discrepancy when initialised.
Link: https://www.fordownersclub.com/forums/topic/109139-virgin-media-multiroom-cisco-8685-hdd-upgrade-to-sshd-solid-state-harddrive/

Wabbit Ears · 20-07-2020 8:24pm

LenWoods wrote: »

Virgin have a new Horizon box which has a larger heatsink smaller 2.5" harddive and only one fan where the older model had three,
Its around the same size as an Argos Catalogue where the original was larger yet the exterior looks identical to the original model,

I have some comparison pictures in this thread below my guide to silencing and eliminating heat from a Virgin Cisco multiroom box by fitting a solid state 2.5" HardDrive which by design has no moving parts which makes no noise and operates much better.

I've attempted a 2.5" solid state HardDrive upgrade on both Horizon box models however this was unsuccessful as the box seems to be synchronized with the hard drive it detects a discrepancy when initialised.
Link: https://www.fordownersclub.com/forums/topic/109139-virgin-media-multiroom-cisco-8685-hdd-upgrade-to-sshd-solid-state-harddrive/

welcome to the future. you're only half a decade or so out of date. I looked at your other thread, interesting but it would never work, the drives used in the STBs are encrypted so you cant expand them.

The new boxes being discussed here are not the same ones as you are referring to, these are brand new and a completly different form factor to what you describe (the cisco horizon box and the slightly smaller V2 cisco box)

dabrisin · 23-07-2020 2:18pm

Just wondering from the people who have had the 360 box on trial, have there been any issues , and is anyone any wiser when VM will finally release this box to the general public ? Getting impatient here.

djivide_ · 23-07-2020 4:19pm

dabrisin wrote: »

Just wondering from the people who have had the 360 box on trial, have there been any issues , and is anyone any wiser when VM will finally release this box to the general public ? Getting impatient here.

Someone mentioned availability on the 30th for existing customers not sure how true that is.

YellowBucket · 24-07-2020 1:24am

Is anyone else having a problem with the audio sync on Horizon? We've a box that seems to drift off into some weird out of sync audio and the only thing that resolves it is an occasional factory reset.

The sooner I can get something modern the better. I'm very tempted to just ditch virgin TV due to Horizon.

LenWoods · 24-07-2020 1:30am

YellowBucket wrote: »

Is anyone else having a problem with the audio sync on Horizon? We've a box that seems to drift off into some weird out of sync audio and the only thing that resolves it is an occasional factory reset.

The sooner I can get something modern the better. I'm very tempted to just ditch virgin TV due to Horizon.

Does the box have a card in the back ?
Are the RJ45 sockets stacked 2 above 2
Or are they four I a row?

Reason I'm asking is that there are two generations of box the newer one has less lag,
I have both versions unused here too.

icdg · 24-07-2020 6:26pm

Just to note, this thread is about the Virgin 360 (aka V6 aka Mediabox Next aka Horizon 4 aka EOS....why couldn’t Liberty stick with one name) box, the successor to Horizon. Discussion regarding the current Horizon box (or its smaller variant) belong elsewhere.

beauf · 24-07-2020 6:34pm

The humour forum maybe?

Wabbit Ears · 24-07-2020 6:59pm

icdg wrote: »

Just to note, this thread is about the Virgin 360 (aka V6 aka Mediabox Next aka Horizon 4 aka EOS....why couldn’t Liberty stick with one name) box, the successor to Horizon. Discussion regarding the current Horizon box (or its smaller variant) belong elsewhere.

VTV360 ackshually

YellowBucket · 24-07-2020 8:43pm

LenWoods wrote: »

Does the box have a card in the back ?
Are the RJ45 sockets stacked 2 above 2
Or are they four I a row?

Reason I'm asking is that there are two generations of box the newer one has less lag,
I have both versions unused here too.

The sockets are stacked and there’s an empty card slot in the back

LenWoods · 29-07-2020 5:05pm

YellowBucket wrote: »

The sockets are stacked and there’s an empty card slot in the back

im not looking to distract this thread any further,
only to respond to say the newer Samsung horizon box has no card slot in the rear and the RJ45 sockets are four in a row as saw in the bottom of my thread here: https://www.fordownersclub.com/forums/topic/109139-virgin-media-multiroom-cisco-8685-hdd-upgrade-to-sshd-solid-state-harddrive/
I have both models here and now use neither,

as said Moving forward:
this thread is about the Virgin 360 (aka V6 aka Mediabox Next aka Horizon 4 aka EOS....why couldn’t Liberty stick with one name) box, the successor to Horizon. Discussion regarding the current Horizon box (or its smaller variant) belong elsewhere.

thank you.

YellowBucket · 29-07-2020 5:13pm

Hopefully they get this rolled out fast as it’s getting to the stage that a lot of people won’t even have cable tv by the time they get around to it - various steaming services are pushing into that market rapidly.

Lack of 4K and the various problems with the older kit is getting a bit ludicrous at this stage. They’re a good 5 years behind Sky.

I agree the name changes are confusing, particularly when you consider how many brands the company and its predecessors have had.

NeitherJohn · 29-07-2020 6:30pm

I had a VM installer connecting up 240 meg yesterday in my new house and I asked him if he knew when the box would be out. He said October they were told.

Wouldn't be drawn on the speed of the box unfortunately.

Doctor Jimbob · 29-07-2020 6:53pm

NeitherJohn wrote: »

I had a VM installer connecting up 240 meg yesterday in my new house and I asked him if he knew when the box would be out. He said October they were told.

Wouldn't be drawn on the speed of the box unfortunately.

If it's October there's not a hope I'll be sticking around with them long enough to find out what it's like.

icdg · 29-07-2020 8:31pm

@LenWoods

I’m noticing a tendency, in your posts, for you to throw or even shoehorn a link to your own site in. I’d prefer if you restricted this to occasional mentions where relevant.

Also the backseat moderation in the post above isn’t welcome and, in fact, illustrates that you knew exactly what the topic was and you still chose to take the thread off topic

LenWoods · 29-07-2020 8:57pm

icdg wrote: »

@LenWoods

I’m noticing a tendency, in your posts, for you to throw or even shoehorn a link to your own site in. I’d prefer if you restricted this to occasional mentions where relevant.

Also the backseat moderation in the post above isn’t welcome and, in fact, illustrates that you knew exactly what the topic was and you still chose to take the thread off topic

I have no desire to derail any thread however I will respond to this post accordingly as I have been called upon once again,

I am aware of some people's grievance towards my posting of links which I do in an effort to assist and share knowledge with others and in doing so; i seem to get a few likes from fellow users of boards, or "Thanks" as they are called here
The linked site is not mine, I only link as it is a more modern format of forum which allows images to be displayed alongside text without the use of a third-party website, unlike the decade old retro throwback forum we have become a custom to here.
If boards supported images along side text I wouldn't be linking then I'd be posting more detailed content.

The content which I link is more irrelevant on the forum which it is posted on than it is in the threads on boards which I'm posting the link in,
I don't see the issue whats the real issue and where is the gain For either of us to be reading and responding?
I don't think anyone is going to be signing up to a ford forum for home improvements or DIY advice

Calibos · 30-07-2020 6:19am

LenWoods wrote: »

I have no desire to derail any thread however I will respond to this post accordingly as I have been called upon once again,

I am aware of some people's grievance towards my posting of links which I do in an effort to assist and share knowledge with others and in doing so; i seem to get a few likes from fellow users of boards, or "Thanks" as they are called here
The linked site is not mine, I only link as it is a more modern format of forum which allows images to be displayed alongside text without the use of a third-party website, unlike the decade old retro throwback forum we have become a custom to here.
If boards supported images along side text I wouldn't be linking then I'd be posting more detailed content.

The content which I link is more irrelevant on the forum which it is posted on than it is in the threads on boards which I'm posting the link in,
I don't see the issue whats the real issue and where is the gain For either of us to be reading and responding?
I don't think anyone is going to be signing up to a ford forum for home improvements or DIY advice

Thats on my hard drive uploaded to boards.ie

Manage Attachments->Choose File->Upload-> Click Current Attachment Link->Copy&Paste into Insert Image Window after clicking Image Link button->Done!

(Hopefully ICDG will appreciate that I kept the image link on topic!

)

Doctor Jimbob · 30-07-2020 11:42am

Any existing customers have any luck getting the new box yet? I see it's on their site but they're looking for a fair bit more than I'm currently paying and with less channels. Planning to give them a call later but wanted to see if anyone else had success upgrading first!

beauf · 30-07-2020 11:45am

Where is on their site? Link?

Doctor Jimbob · 30-07-2020 11:48am

In the upgrade section https://www.virginmedia.ie/upgrade-hub/

heebusjeebus · 30-07-2020 12:13pm

Doctor Jimbob wrote: »

Any existing customers have any luck getting the new box yet? I see it's on their site but they're looking for a fair bit more than I'm currently paying and with less channels. Planning to give them a call later but wanted to see if anyone else had success upgrading first!

It's looking like 10 euro less for me so I'm happy to jump on it now.

killbillvol2 · 30-07-2020 12:14pm

Am I missing something or is their idea of an upgrade to offer half the number of TV channels?

Dannyor1990 · 30-07-2020 12:41pm

I went to order about 30 minutes ago, keeping my same pack but just looking to upgrade from horizon to the new 360 box and I got an error message saying that there is technical difficulties when submitting my order. I presume I'm not the only one experiencing this issue and that there is high traffic volume on the website causing this?

mackersdublin · 30-07-2020 4:05pm

Doctor Jimbob wrote: »

In the upgrade section https://www.virginmedia.ie/upgrade-hub/

There's only the basic TV pack available on the new box - Value/Mix. I'm currently on the Max/Full House pack so no point upgrading for lesser channels as previously mentioned

Doctor Jimbob · 30-07-2020 5:04pm

mackersdublin wrote: »

There's only the basic TV pack available on the new box - Value/Mix. I'm currently on the Max/Full House pack so no point upgrading for lesser channels as previously mentioned

I've sent them a message asking if I can keep my current package and get the new box, will update on here if I hear anything

Dannyor1990 · 30-07-2020 5:18pm

If you have the full house (all services), you need to select that you are an existing customer by choosing "Yes"-Select all TV, Broadband, Home Phone and Mobile (if applicable).

Choose "Find a new Bundle" and then select "The Bigger than Big Bundle" for €104 per month. The 100+ max channels etc is included in that pack along with getting the new 360 box.

mackersdublin · 30-07-2020 5:39pm

"4K as standard

Enjoy everything you watch in glorious ultra HD"

That's beside the Sky Cinema & Sky Sports logos giving the false impression both are available in 4K

Kevrano · 30-07-2020 8:04pm

Is there a new broadband hub too? The pic on the upgrade hub page has a pic of a new device

GHOST MGG · 30-07-2020 9:37pm

106 euros is scandalous for a service we should have had when that horizon box junk came out first..i aint paying the extra for it

Carp01 · 30-07-2020 10:15pm

Checked today and Ultra HD 2160P is on sky sports.

Carp01 · 30-07-2020 10:17pm

I'll post and update when it arrives tomorrow and I've taken it for a spin.

nicelives · 30-07-2020 10:36pm

This is surreal, having held off for so long (my Sky contract finishing on Monday Aug 3rd) thinking the 360 box might be coming out this month I finally added TV to my broadband package on Tuesday. I did ask about the 360 box and the rep on WhatsApp said they hadn't a clue when the 360 box was going to be made available and the only box on offer was the Horizon.

I only got hold of the horizon box today and set it up this evening and then check the thread.

Why would a rep tell me they'd no idea when the 360 box was available when just over 24 hours later it's on their site.

I know I've the statutory 14 day cooling off period to return Horizon but why cause all this hassle.

icdg · 31-07-2020 7:56am

mackersdublin wrote: »

"4K as standard

Enjoy everything you watch in glorious ultra HD"

That's beside the Sky Cinema & Sky Sports logos giving the false impression both are available in 4K

On Sky, there is no full time UHD channel on the EPG - instead specific programmes are available in 4K, and you are promoted to press select for Ultra HD. Would have thought it would operate similarly on Virgin?

nicelives wrote: »

Why would a rep tell me they'd no idea when the 360 box was available when just over 24 hours later it's on their site.

I know I've the statutory 14 day cooling off period to return Horizon but why cause all this hassle.

Always assume Customer Service knows nothing about a change until it happens or is just about to happen. They really are the last to know.

bren2001 · 31-07-2020 9:56am

Carp01 wrote: »

Checked today and Ultra HD 2160P is on sky sports.

Wheres the option to add sky sports to the "upgrade"? I can't see it on the website.

towger · 31-07-2020 10:22am

Has any of the testers been able to confirm the 360 minis work fine over wifi when using your own Router ( hub in bridge mode ) ?

Bodan · 31-07-2020 1:45pm

I just spoke to virgin media, they said you get a new 12 months contract at full price, so if you are on any deals, they end. The multi room has also gone up to €15 with the new 360 gear. I think its still 11 on the regular multiroom.

The only other thing he said,with which to take a pinch of salt is, he heard from the backroom engineers that 90% of the stations will be on replay tv, with 30 days full of programmes. That sounds incredible, maybe some of the current subscribers can tell us if that's the case.

Carp01 · 31-07-2020 8:39pm

bren2001 wrote: »

Wheres the option to add sky sports to the "upgrade"? I can't see it on the website.

You have to select aftwrwards

Carp01 · 31-07-2020 8:40pm

Very impressed so far! It's lightening fast. Intuitive. Issue with recording at the moment but sure will get that fixed later.

Doctor Jimbob · 31-07-2020 9:08pm

Bodan wrote: »

I just spoke to virgin media, they said you get a new 12 months contract at full price, so if you are on any deals, they end. The multi room has also gone up to €15 with the new 360 gear. I think its still 11 on the regular multiroom.

The only other thing he said,with which to take a pinch of salt is, he heard from the backroom engineers that 90% of the stations will be on replay tv, with 30 days full of programmes. That sounds incredible, maybe some of the current subscribers can tell us if that's the case.

Spoke to them earlier as well and heard the same.

Only have a month left on my contract so can upgrade then, still trying to decide whether to stick with Virgin or switch.

I could make a fair saving by switching to sky or Vodafone but my internet has been great with Virgin so I'm a bit hesitant to give that up. The horizon box really is a disaster so I'd be tempted to give sky a go but on the flip side I've had issues with their Internet in the past. Is the 360 box a significant improvement on horizon?

LenWoods · 31-07-2020 9:28pm

Will they send out the box since your already installed
Or
do they send someone out to Install it?

Shamrock 64 · 31-07-2020 10:02pm

LenWoods wrote: »

Will they send out the box since your already installed
Or
do they send someone out to Install it?

I ordered one today and it's being sent out Tuesday.Also you keep the Horizon box,they don't want them back.

Wabbit Ears · 31-07-2020 10:51pm

Bodan wrote: »

The only other thing he said,with which to take a pinch of salt is, he heard from the backroom engineers that 90% of the stations will be on replay tv, with 30 days full of programmes. That sounds incredible, maybe some of the current subscribers can tell us if that's the case.

There is more replay than the older horizon box for sure but nowhere near 90% and its only 7 days, not 30.

Kurn · 01-08-2020 10:09pm

does the mini box require a coax connection, does anyone know or is it wifi based?

Virgin TV360

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