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10-01-2020, 11:56   #151
johnnykilo
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I rang on November 8th and got this deal but noticed that my December bill was also for €14.99 (I'm also an ID Mobile convert). Got onto the Chat and they assured me the next bill would be €10 so I said I'd let that one month slide. If they charge me €14.99 again though I'll be ringing them and asking for both months to be refunded.
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10-01-2020, 12:02   #152
SeeMoreBut
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I'm the same. €10 a month not applied. I've been assured it will be applied for next month. Wait till end of the month to see the proof
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10-01-2020, 12:04   #153
BobMc
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Similar happened me last year was overcharged on three bills by e10 each bill never did get the credit just an extension on the discount I'm going to chech when its up as was fro 12months but think its a rolling contract
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10-01-2020, 12:16   #154
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Seems like 3 just offered the deal to stem the tide to gomo and didn't bother to update their billing system.

IMO the best way to resolve it is to lodge a formal complaint with 3 and go to Comreg if not resolved by 3.

If 3 deny the offer and you dont have an email to prove it then do a data request (SAR) to access the phone call and / or chat transcript of the offer being agreed.

There is the possibility of getting direct debits refunded if 3 don't resolve the overcharging but that's probably the last resort unless you decide to switch to gomo before they raise their price.

Last edited by Ten Pin; 10-01-2020 at 12:24.
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10-01-2020, 12:19   #155
AlmightyCushion
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I had a similar problem with three before. I got on to chat and told them I wanted to cancel. They asked me why and I told them what happened. After a bit of over and back, they applied a credit to my account equal to the amount I was overcharged. It might be worth a try.
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10-01-2020, 12:25   #156
sunbeam
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I rang them and they told me that I was sent an email confirming the deal on December 24th but that my email was not 'active'. Could they send it again? No.

Apparently, yes my account is in credit by 40 Euro and my next four bills should be zero. I might just put the next direct debit on hold and see what happens.
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10-01-2020, 12:31   #157
Ten Pin
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I rang them and they told me that I was sent an email confirming the deal on December 24th but that my email was not 'active'. Could they send it again? No.

Apparently, yes my account is in credit by 40 Euro and my next four bills should be zero. I might just put the next direct debit on hold and see what happens.
That's where a data request would help, if they sent the email than it should be available on file (ie 3's file on individual customers).
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10-01-2020, 12:34   #158
AlmightyCushion
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Quote:
Originally Posted by sunbeam View Post
I rang them and they told me that I was sent an email confirming the deal on December 24th but that my email was not 'active'. Could they send it again? No.

Apparently, yes my account is in credit by 40 Euro and my next four bills should be zero. I might just put the next direct debit on hold and see what happens.
If you have €40 credit on your account then it should show up on my3. I think it's in the my bills or my current spend section or something like that.
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10-01-2020, 12:51   #159
sunbeam
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There is now minus 40 Euros showing up under 'Current Spend Outside of Your Allowance' That definitely was not there earlier. Hopefully it is sorted now.
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12-01-2020, 18:41   #160
0ph0rce0
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This is my third month on the tenner deal.

First 2 months full price, then got credited back some money, only 20 euro, should have been 40 and just got my bill in now and full price again.

Quite annoying.
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14-01-2020, 13:18   #161
billbond4
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yeah im still having issues, got a credit back for incorrect price, but the tariff is still wrong price.
Will have to set a reminder to check my bill next month to make sure its the correct tariff
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14-01-2020, 15:58   #162
Testament1
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The way I can see it is that the bill will always be coming in at 30 euro but your account should be credited in advance in order to cancel out the 20 euro. Still have to check it every month though as you can't trust Three not to f*ck it up.
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15-01-2020, 14:20   #163
deco72
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Mine has been the same, just checked my account under the 'My Allowance' section and I'm -€40 also. Hope this is it sorted now. Been onto them numerous times to get it sorted.
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15-01-2020, 15:59   #164
lilmissprincess
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Just on chat now chancing my arm with Three, I'm currently paying 30 a month on the rolling 30 day contract. Fingers crossed!

Edit: They've applied a 20 euro discount onto my next 12 months, saying it'll be 10 euro a month from here on out. Thanks for the tip!
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17-01-2020, 10:39   #165
tgdaly
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Got the €10 deal back in November, still haven't got my account sorted and been onto them multiple times. Put in a complaint today through their online form, hopefully gives them a kick in the backside to sort it
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