Nightline/Parcel Motel Thread Part 2 (post all related questions here)

emy · 13-10-2020 8:43pm

tedpan wrote: »

It takes up to four days from landing in belfast to get to the locker at the moment.

Yes, you are right, on the 8th evening was shipped, on the 12th at 11am arrived in Belfast and, a few minutes ago I got an email saying, the parcel has arrived at Parcel motel HQ...we are taking very good care of it.....speaking about "taking a good care of it", A few months back I had a laptop packed in a fruit box, no sign on it...fragile...just a banana box, I do not know what was in seller's mind...anyway, it came as expected, broken, badly. Seller accepted his mistake and I returned it.

tedpan · 14-10-2020 7:17pm

emy wrote: »

Yes, you are right, on the 8th evening was shipped, on the 12th at 11am arrived in Belfast and, a few minutes ago I got an email saying, the parcel has arrived at Parcel motel HQ...we are taking very good care of it.....speaking about "taking a good care of it", A few months back I had a laptop packed in a fruit box, no sign on it...fragile...just a banana box, I do not know what was in seller's mind...anyway, it came as expected, broken, badly. Seller accepted his mistake and I returned it.

Ah the joys... Hopefully this one arrives soon 👍

reubenreuben · 18-10-2020 11:20am

Just a warning for anyone planning on using parcel motel.

I had a phone delivered. Went to collect at parcel motel locker. Opened the Locker with my code. Box was in there but nothing in the box.
How is that possible? It had obviously been stolen.

Still waiting on parcel motels response a week later.

One More Toy · 18-10-2020 1:57pm

reubenreuben wrote: »

Just a warning for anyone planning on using parcel motel.

I had a phone delivered. Went to collect at parcel motel locker. Opened the Locker with my code. Box was in there but nothing in the box.
How is that possible? It had obviously been stolen.

Still waiting on parcel motels response a week later.

I'm done with parcel motel, their customer service is non existent

Gadgetman496 · 18-10-2020 2:26pm

With DPD creating another 700 new jobs due the high demand for on-line shopping, you would think UPS would take advantage too instead of ignoring whatever customer base they have left...

rodia77 · 18-10-2020 2:43pm

Speaking of being done with PM, what are the alternatives? I only know of An Post's AddressPal.

Cheshire Cat · 18-10-2020 4:26pm

rodia77 wrote: »

Speaking of being done with PM, what are the alternatives? I only know of An Post's AddressPal.

There's also DPD Parcel Wizard

rodia77 · 18-10-2020 4:58pm

Cheshire Cat wrote: »

There's also DPD Parcel Wizard

Ha, I have an account with them but I didn't know they do mail forwarding from the UK, too. I see the address in Newtownabbey, so same issues for some purchases as with PM (eg batteries), and I have to check their insurance terms -- a convenient thing about PM is that you can buy insurance to I think €2.5k for a week or two, An Post in turn seems to apply a ridiculous €40 (€200 for home deliveries) cap.

whiterebel · 18-10-2020 7:47pm

DPD or PM shouldn't have a problem with batteries as they only ship by road. I have never had a problem with hem shipping anything with batteries.

VG31 · 18-10-2020 7:49pm

whiterebel wrote: »

DPD or PM shouldn't have a problem with batteries as they only ship by road. I have never had a problem with hem shipping anything with batteries.

I imagine they mean Amazon or other companies not delivering items containing Lithium batteries to NI, rather than issues with PM/PW themselves.

rodia77 · 18-10-2020 8:21pm

VG31 wrote: »

I imagine they mean Amazon or other companies not delivering items containing Lithium batteries to NI, rather than issues with PM/PW themselves.

This.

Edit: BTW, DPD seem to cap their liability at €100, not great.

whiterebel · 18-10-2020 9:11pm

VG31 wrote: »

I imagine they mean Amazon or other companies not delivering items containing Lithium batteries to NI, rather than issues with PM/PW themselves.

I never have a problem with Amazon delivering batteries to PM or PW?

VG31 · 18-10-2020 9:12pm

whiterebel wrote: »

I never have a problem with Amazon delivering batteries to PM or PW?

This Anker Power Bank for example won't ship to NI.

I don't know why Amazon don't ship batteries here considering it all comes on trucks. At least some deliveries to NI go by air.

rodia77 · 18-10-2020 9:27pm

Off the top of my head, other types of problematic products that come to mind include aerosol sprays or chemicals.

spix · 19-10-2020 3:48pm

VG31 wrote: »

This Anker Power Bank for example won't ship to NI.

I don't know why Amazon don't ship batteries here considering it all comes on trucks. At least some deliveries to NI go by air.

They ship batteries like AAs to Ireland but no power banks. Same to N.I.
If something with a battery will ship to N.I it can always go direct to Ireland as well.

jk23 · 19-10-2020 8:48pm

Are there still delays? The last parcel they sent me they didn't take a photo of it and I am missing one at the moment that PM customer service say they have but can't find....

reubenreuben · 20-10-2020 8:59pm

jk23 wrote: »

Are there still delays? The last parcel they sent me they didn't take a photo of it and I am missing one at the moment that PM customer service say they have but can't find....

thats what happened to mine, no photo. very suspicious

VG31 · 20-10-2020 9:00pm

jk23 wrote: »

Are there still delays? The last parcel they sent me they didn't take a photo of it and I am missing one at the moment that PM customer service say they have but can't find....

My last parcel was as normal, delivered to NI at 11:00. Stored in motel at 03:00 the next day.

jk23 · 20-10-2020 9:00pm

reubenreuben wrote: »

thats what happened to mine, no photo. very suspicious

What is the status of your parcel? Are you still waiting for it to be delivered from Belfast?..

Sarn · 20-10-2020 9:03pm

Delays may be location dependent. My parcel arrived in their depot in Dublin on Saturday afternoon and arrived for collection (Dublin) this evening.

jk23 · 20-10-2020 9:09pm

Sarn wrote: »

Delays may be location dependent. My parcel arrived in their depot in Dublin on Saturday afternoon and arrived for collection (Dublin) this evening.

My parcel was delivered last Tuesday at 11.19 to the Belfast depot and they can't find in the warehouse

reubenreuben · 20-10-2020 9:13pm

jk23 wrote: »

What is the status of your parcel? Are you still waiting for it to be delivered from Belfast?..

The box was delivered, but nothing in it other than bubble wrap

jk23 · 20-10-2020 9:20pm

reubenreuben wrote: »

The box was delivered, but nothing in it other than bubble wrap

That's very weird, did you find out who signed for it in Belfast? I know the name of the person and have sent a message to Parcel motel but there was no photo of the last parcel that was delivered however the parcel that is missing was delivered with it ...

reubenreuben · 20-10-2020 9:23pm

jk23 wrote: »

That's very weird, did you find out who signed for it in Belfast? I know the name of the person and have sent a message to Parcel motel but there was no photo of the last parcel that was delivered however the parcel that is missing was delivered with it ...

I don't. dublin parcel motel are looking into it. How do you find out who signed for it in belfast.? On my account there is just a graphic box instead of an actual photo of the box. It just doesn't sound right at all.

jk23 · 20-10-2020 9:27pm

reubenreuben wrote: »

I don't. dublin parcel motel are looking into it. How do you find out who signed for it in belfast.? On my account there is just a graphic box instead of an actual photo of the box. It just doesn't sound right at all.

Parcelforce told me, I had to pay customs to get it released to the depot. William Moore is the name that signed for it. They are telling me they are searching the warehouse for it but it sounds like it's lost or worse

bigboss1986 · 22-10-2020 7:20pm

Does anyone know can I send parcel to UK but instead storing in locker ,drop it off at main depot?I was trying to call them but no answer and I could not find anything on their site.Thanks

VG31 · 22-10-2020 7:44pm

bigboss1986 wrote: »

Does anyone know can I send parcel to UK but instead storing in locker ,drop it off at main depot?I was trying to call them but no answer and I could not find anything on their site.Thanks

There's a locker at the Finglas depot so you could drop it there.

Flaccus · 24-10-2020 8:36pm

Have always had good results with Parcel Motel. But I have a parcel coming from UK, was scanned into their depot in Dublin Thursday morning and no movement since. Usually it would go out same day or next day to the local collection point. I guess they are busy. I hope it moves Tuesday.

Dtp1979 · 24-10-2020 9:04pm

Yea parcels are taking 2-3 days longer. Any time this crowd are under pressure they seem to drop customer service and not bother their arses answering the phone. If there was an alternative option in my town I’d take it

Darc19 · 24-10-2020 10:35pm

Dtp1979 wrote: »

Yea parcels are taking 2-3 days longer. Any time this crowd are under pressure they seem to drop customer service and not bother their arses answering the phone. If there was an alternative option in my town I’d take it

Think of the number of staff required to answer the phone and give you the exact same answer as tracking will give you

Flaccus · 25-10-2020 2:29am

Darc19 wrote: »

Think of the number of staff required to answer the phone and give you the exact same answer as tracking will give you

Not always so. These couriers can often lose parcels and tracking never gets updated. Just sits in limbo and is forgotten about Fastway being a prime example of this kind of thing from personal experience. So people naturally want re-assurance so ring customer service.

Jim_Hodge · 25-10-2020 10:02am

Darc19 wrote: »

Think of the number of staff required to answer the phone and give you the exact same answer as tracking will give you

That's a reason for crap customer service? It's in the tracking?

Sorry, but if I have an issue, including with tracking, I'd like to discuss it with somebody.

Roberto_gas · 26-10-2020 9:25am

Anyone sent anything to germany using nightline ? I know UPS has bought them out and UPS service is ****e as hell so very sceptical using nightline

Flaccus · 28-10-2020 12:06pm

Flaccus wrote: »

Have always had good results with Parcel Motel. But I have a parcel coming from UK, was scanned into their depot in Dublin Thursday morning and no movement since. Usually it would go out same day or next day to the local collection point. I guess they are busy. I hope it moves Tuesday.

So my parcel is due for delivery tomorrow. Arrived in Belfast depot on the 20th, scanned into Dublin depot on Thursday 22nd. Have to wait another week for delivery. Absolute crap service on par with Fastway.

Kerry25x · 28-10-2020 12:09pm

Flaccus wrote: »

So my parcel is due for delivery tomorrow. Arrived in Belfast depot on the 20th, scanned into Dublin depot on Thursday 22nd. Have to wait another week for delivery. Absolute crap service on par with Fastway.

That's crap, the only real advantage for me (since I live very close to a post office) of ParcelMotel over AddressPal is that they are usually a little faster.

silver2020 · 28-10-2020 1:09pm

Flaccus wrote: »

So my parcel is due for delivery tomorrow. Arrived in Belfast depot on the 20th, scanned into Dublin depot on Thursday 22nd. Have to wait another week for delivery. Absolute crap service on par with Fastway.

seem amazon prime day last week caused massive issues with delivery services all over Ireland and UK

reubenreuben · 29-10-2020 9:41am

I wouldn't bother using parcel motel as im still waiting over 2 weeks for my contents of the empty box. Customer services is atrocious.

One More Toy · 29-10-2020 10:11am

reubenreuben wrote: »

I wouldn't bother using parcel motel as im still waiting over 2 weeks for my contents of the empty box. Customer services is atrocious.

Yes I'm done with PM! I'll try an post's offering soon

jk23 · 29-10-2020 10:18am

reubenreuben wrote: »

I wouldn't bother using parcel motel as im still waiting over 2 weeks for my contents of the empty box. Customer services is atrocious.

Lost my parcel as well, apparently they searched the warehouse for it and couldn't find it!! The amount of lost parcels in their Belfast depot is as dodgy as anything

reubenreuben · 29-10-2020 7:10pm

This company is an absolute joke.

The item was stolen as the empty box was all that was in the locker.
I am now being offered 100 euros compensation only.

Never again will I give this scum company my business.

spix · 29-10-2020 7:17pm

reubenreuben wrote: »

This company is an absolute joke.

The item was stolen as the empty box was all that was in the locker.
I am now being offered 100 euros compensation only.

Never again will I give this scum company my business.

I've had some check ins missing photos but nothing stolen. I was told some check in stations cameras are out of service
It could actually be a good thing as check in photo might have showed it was tampered with before the check in, then they would refuse any compensation. But of course they shouldn't accept an empty box...Did you buy it from a reputable place? Could seller have sent you an empty box?
You can purchase extra insurance for expensive items, 3.50 for 500euro per item for 2 weeks. I always do it if item is more than 200.

jk23 · 29-10-2020 7:21pm

reubenreuben wrote: »

This company is an absolute joke.

The item was stolen as the empty box was all that was in the locker.
I am now being offered 100 euros compensation only.

Never again will I give this scum company my business.

I wouldn't accept that, there should be an enquiry in the depot it's been lost in. Its that attitude by Parcel Motel and UPS I find the most frustrating they really don't care and it's as close as you can be to being robbed

reubenreuben · 29-10-2020 7:25pm

spix wrote: »

I've had some check ins missing photos but nothing stolen. I was told some check in stations cameras are out of service
It could actually be a good thing as check in photo might have showed it was tampered with before the check in, then they would refuse any compensation. But of course they shouldn't accept an empty box...Did you buy it from a reputable place? Could seller have sent you an empty box?
You can purchase extra insurance for expensive items, 3.50 for 500euro per item for 2 weeks. I always do it if item is more than 200.

The photograph that is normally taken shown on the parcel motel account did not exist, just a graphic of a box in its place.
It was from a reputable seller from amazon.
The seller sent me a picture of the box with the item in it before it was sent but when it was in the parcel motel locker the box was empty and had a cut on the side where item had been removed.

spix · 29-10-2020 7:50pm

reubenreuben wrote: »

The photograph that is normally taken shown on the parcel motel account did not exist, just a graphic of a box in its place.
It was from a reputable seller from amazon.
The seller sent me a picture of the box with the item in it before it was sent but when it was in the parcel motel locker the box was empty and had a cut on the side where item had been removed.

The graphic of the box showed up on mine as well which had no photo but nothing stolen. Seller taking photo of item in the box beforehand is a bit strange but if you're sure they're reputable maybe its just something they do. You should contact the original courier and ask for a scan weight of the parcel before it reached parcel motel.

Andzmoore · 29-10-2020 10:30pm

Just arrived at parcel motel dundalk and the screen is out of operation, is there anyway I can get my parcel at the moment?

whizkid9 · 30-10-2020 2:47pm

I need to get a few small items (<5gbp) from amazon which doesn't ship to ROI. Not worth spending 3.95 on each item. Is there any option to aggregate multiple shipments from Amazon to parcel motel UK and pay one delivery fee?

If not, any other service which does this? Anpost ?

Dravokivich · 30-10-2020 2:49pm

Its a bit annoying, but they are getting paid per parcel.

thebiglad · 30-10-2020 4:10pm

Just got email from PM - prices going up from 04 November until year end - surge pricing

Also, large parcels not accepted (they compare to size to that of a wheelie bin, so quite substantial - luckily all the PS5's should be smaller than that or there'd have been a mini riot here on Boards.:D

Please be advised therefore, that effective from 4th November until 31 December 2020, when collecting a parcel a peak season surcharge will be applied to the base price, changing the price from €3.95 to €4.50. All other prices will remain the same.

During this time, we can no longer process very large items measuring more than

95 X 48 X 55cm (roughly the size of a wheelie bin) and such items will not be accepted in our receiving centres in Newtownabbey or Dublin.

Beric Dondarrion · 30-10-2020 4:13pm

Just received an email from PM saying that from the 4th of November until the 31st of December the cost of collecting a parcel from their lockers will increase from 3.95Euro to 4.50Euro due to the expected increase in volume of online sales ).

I'm betting the price will not revert back after the 31st and I never understood why they didn't offer other incentives for users during busy periods (free stays/credit if you collect within 12 hours etc.

The stick prevails once more over the carrot I suppose....

Curb Your Enthusiasm · 30-10-2020 4:14pm

Will that increase come with improved customer care? They take ages to respond to queries.

I think not...

Nightline/Parcel Motel Thread Part 2 (post all related questions here)

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