DigiWeb

supernova5 · 03-06-2020 2:28pm #1

I know there are a few prior threads on Digiweb,

just like to know if there are any current subscribers out there and what are your general opinions of this provider,

over all service, download speeds, customer service, speed [or lack there of] if and when outages/breakdowns

appreciate any feedback

medoc · 03-06-2020 4:33pm

I’ve been with them since last August for 300mb FTTH. No issues with them during the year. Installation was on time and first attempt by KN. They upgraded my 300 package to the 500 recently. The only funny thing is every month I get two emails with my invoice instead of one. The Fritz box they supplied is very good certainly much better than the last Eir yoke I had. I’ll stay with them when my contract is up unless I got an offer I couldn’t refuse elsewhere. But it would need to be a very good offer for me to leave.

mmc272 · 03-06-2020 4:56pm

medoc wrote: »

I’ve been with them since last August for 300mb FTTH. No issues with them during the year. Installation was on time and first attempt by KN. They upgraded my 300 package to the 500 recently. The only funny thing is every month I get two emails with my invoice instead of one. The Fritz box they supplied is very good certainly much better than the last Eir yoke I had. I’ll stay with them when my contract is up unless I got an offer I couldn’t refuse elsewhere. But it would need to be a very good offer for me to leave.

Excellent customer service from Digiweb. Was with them for 3 years up until 2 weeks ago. Switched to Eir, what a disaster! Just so you know I’ve always received 2 emails with same bill every month.

03-06-2020 5:00pm

Using them for years after numerous problems with Virgin's "fantastic" all in one box, that fell down badly as a router. Never had any issues, apart from the line being down maybe 3 times in 3 years, but that wasn't their fault. The Fritz Box is great, rock solid.

Saved a fortune by paying only for broadband, and going FTA for TV.

tobdom · 03-06-2020 5:19pm

Very happy so far with Digiweb (since earlier this year), FTTH 150mb. Very good offer on sign-up (wrt installation fee), customer service has been excellent the couple of times I've had to engage. So would happliy recommend them (and have)....

They also have a referral offer which was seamlessly applied to our account (credit for a referral signing-up) without us having to do anything.

The only real issue I've had service/speed wise so far has been a WiFi issue. Recently installed a Mesh system (TP-Link Deco P9) which has drastically improved speed for wireless connected devices throughout the house.

supernova5 · 04-06-2020 9:52am

Medoc, mmc272, soupandoitin, tobdom

thank you all for that...

The Real B-man · 04-06-2020 12:38pm

Zero issues with connection or downtime being with them for 2yrs on FTTC as said before excellent customer care and the fritzbox modem is fantastic.

supernova5 · 04-06-2020 1:12pm

cheers The Real B- man, good to know

MBSnr · 04-06-2020 2:16pm

^^^
I 2nd the above. In my second year of FTTH and see no reason to move. Bumped up to 500Mbps from 300 without asking to be. Decent Fritzbox (probably one of the better boxes on the market), always excellent customer care and apart from a couple of outages that affected other ISPs at the same time, no major issues.

The only thing is that the ping times are a little higher than Eir (and poss other ISPs). Mine average around 10-12ms on wired and Eir is down to 5ms and below. I know that some who are hard core gamers would want lower ping times but for me, no need.

CalamariFritti · 04-06-2020 2:19pm

Customer in my second year. Zero issues, total downtime maybe 20 minutes. Support was excellent. Have my own Fritzbox which is a better model than what they deliver but not a bother. Enabled remote admin briefly and they logged on and configured my telephony section for VOIP. Also went a little over the limit a couple of time for sure but heard nothing from them.
You get cheaper but I will not change.

gipi · 04-06-2020 2:39pm

In my first year as a customer, and I've had zero problems to date. I'm in an outlying location for broadband, so not getting great speeds (it registered between 2 and 3Mbps recently), but it seems to be very reliable.

My mother switched to Digiweb for phone service only a couple of years ago, they couldn't have been nicer during the set-up, even to the point of sending physical bills (she doesn't do internet or direct debits). One phone outage, which wasn't due to Digiweb, but they contacted eir and it was sorted within a couple of days.

Poulgorm · 04-06-2020 7:00pm

medoc wrote: »

I’ve been with them since last August for 300mb FTTH. No issues with them during the year. Installation was on time and first attempt by KN. They upgraded my 300 package to the 500 recently.

I am with Digiweb since FTTH became available in my area (November 2018) and I have no complaints.

I am on the 150/30 package and since OpenEir will reduce their wholesale charges of the 300 & 500 Mbit/sec packages to that of the 150 package (from 01 July), I am curious to know if Digiweb will upgrade me to 300 or 500 Mbit/sec?

I suppose it's a question that could be asked of all the ISPs (Airwire etc).

Gonzo · 04-06-2020 8:18pm

Poulgorm wrote: »

I am with Digiweb since FTTH became available in my area (November 2018) and I have no complaints.

I am on the 150/30 package and since OpenEir will reduce their wholesale charges of the 300 & 500 Mbit/sec packages to that of the 150 package (from 01 July), I am curious to know if Digiweb will upgrade me to 300 or 500 Mbit/sec?

I suppose it's a question that could be asked of all the ISPs (Airwire etc).

Digiweb have already upgraded everyone to 500 from 300. Airwire and Vodafone are in the process of upgrading their customers to 500 as well. Eir have no plans for it as that package is no longer available and not sure if Pure Telecom will upgrade to 500 as of yet.

Marlow · 05-06-2020 11:48am

Poulgorm wrote: »

I am on the 150/30 package and since OpenEir will reduce their wholesale charges of the 300 & 500 Mbit/sec packages to that of the 150 package (from 01 July), I am curious to know if Digiweb will upgrade me to 300 or 500 Mbit/sec?

I suppose it's a question that could be asked of all the ISPs (Airwire etc).

OpenEIR increased their wholesale rates previously, where most of the ISPs just ate the difference. And the ISP still has to buy the bandwidth from the interconnect to their core and then to the internet. Doesn't come free either.

On top of that, the ISP also pays OpenEIR traffic charges for each connection on top of the monthly fee. That also has to be added. More bandwidth, more usage, more cost to the ISP.

I doubt it'll change retail pricing much.

Also, that announcement you are referring to was based on a proposed pricelist, meaning it may not happen at all. They change all the time. Until a final price list is published, nothing is set in stone.

/M

Poulgorm · 05-06-2020 12:35pm

So, nobody appears to know whether the 150 Mbit/sec customers will be upgraded.

I suspect that if one ISP offers to upgrade, the rest will have to follow, to avoid losing their existing customers.

Marlow · 05-06-2020 2:13pm

Poulgorm wrote: »

So, nobody appears to know whether the 150 Mbit/sec customers will be upgraded.

Nobody knows, if those price changes to the providers actually will materialise at this point. It was a proposed pricelist. It has not been ratified.

/M

alan4cult · 05-06-2020 3:48pm

Do Digiweb use IPv4 for FTTH and can you request a static IP?

Had some issues recently on 4G with carriers using cGNAT making VPN / port forwarding more tricky.

Gonzo · 05-06-2020 7:02pm

Poulgorm wrote: »

So, nobody appears to know whether the 150 Mbit/sec customers will be upgraded.

I suspect that if one ISP offers to upgrade, the rest will have to follow, to avoid losing their existing customers.

There are no plans to change the 150 Mbit/sec or 1000/Mbit/sec plans, both the download and upload speeds will remain the same on all networks. Only the 300 Mbit/sec plans are being upgraded to 500 on Airwire, Digiweb and Vodafone with the uploads remaining the same as before.

Marlow · 05-06-2020 10:49pm

Gonzo wrote: »

There are no plans to change the 150 Mbit/sec or 1000/Mbit/sec plans, both the download and upload speeds will remain the same on all networks. Only the 300 Mbit/sec plans are being upgraded to 500 on Airwire, Digiweb and Vodafone with the uploads remaining the same as before.

Paulgorm is referring to the wholesale cost of the 150, 300 and 500 potentionally being the same price to the provider in the future. (and hoping it means he can get the 300 and 500 at the same price as his 150)

The issue with that is, that that isn't the total cost to the provider. The providers also pay traffic charges for each connection to OpenEIR to bring the connection to the interconnect, cost for bandwidth from the interconnect to their core and the upstream. So a 300 and a 500 Mbit/s connection still costs them substantially more than a 150 Mbit/s connection. Depending on usage.

It's not like buying a piece of electronic hardware at wholesale and reselling it. There's like 4 or 5 different pieces to the puzzle.

It's the same with VDSL: the wholesale price per month to OpenEIR is the same, disregardless if it is 7 Mbit/s or 100 Mbit/s. Some providers offer cheaper packages, if it's 50 Mbit/s or less. Some don't. But that's based on other factors. Not the static wholesale price.

/M

Heighway61 · 06-06-2020 12:04pm

With the companies that are moving the 300mb customers up to 500mb does that mean they will have two different prices for the same product?

MBSnr · 06-06-2020 3:57pm

Heighway61 wrote: »

With the companies that are moving the 300mb customers up to 500mb does that mean they will have two different prices for the same product?

Some companies (Digiweb/Eir/Airwire) aren't offering the 300Mbps any more to purchase. (Although apparently they still could as the profile still exists). I see it is still listed on the Vodafone and a few other ISP sites. The price charged by OpenEir for the 500 is the same as the 300 now, so it seems some ISPs have bumped their customers up from 300 to 500Mbps for free.

Heighway61 · 06-06-2020 5:08pm

Unusual to have two different prices for the same product.

MBSnr · 06-06-2020 5:38pm

Heighway61 wrote: »

Unusual to have two different prices for the same product.

I don't understand what you mean exactly, unless you are talking about those ISPs still selling the 300 product instead of the 500.

I'm with Digiweb. I had 300 and now I have 500. I still pay the same each month. They don't sell the 300, so no two different prices exist with them.

Heighway61 · 06-06-2020 5:44pm

MBSnr wrote: »

I don't understand what you mean exactly, unless you are talking about those ISPs still selling the 300 product instead of the 500.

I'mm with Digiweb. I had 300 and now I have 500. I still pay the same each month. They don't sell the 300, so no two different prices exist with them.

Sorry, the price of the 500 I mean, not the 300. Say a providers 300 is €60 and 500 is €80. Those on 300 get bumped up to 500 at no extra cost. Then the 500 is sold to one group of customers (existing) for 80 and one (bumped) for 60. Unless they consider the difference is the upload speeds.

F34 · 06-06-2020 5:52pm

I’m in my second year with Digiweb on siro and have found them fine to deal with. They are open with their settings so you can configure your own equipment.

I changed to a different Fritz box to the one they use and they had no problem setting up my voip for me on that box.

I did try to move to Vodafone this year due to the price difference and the difference is night and day. Vodafone don’t seem able to organise a piss up in brewery.

MBSnr · 06-06-2020 5:53pm

Heighway61 wrote: »

Sorry, the price of the 500 I mean, not the 300. Say a providers 300 is €60 and 500 is €80. Those on 300 get bumped up to 500 at no extra cost. Then the 500 is sold to one group of customers (existing) for 80 and one (bumped) for 60. Unless they consider the difference is the upload speeds.

That isn't the case though. The 500 profile is new from the 27th April and is sold, with Digiweb, for the same price as the original 300 profile. Other ISPs did the same I believe.
So a new customer with Digiweb on 500 or an old customer with them bumped to 500 from 300, pay the same per month.

KildareP · 06-06-2020 5:57pm

F34 wrote: »

I’m in my second year with Digiweb on siro and have found them fine to deal with. They are open with their settings so you can configure your own equipment.

I changed to a different Fritz box to the one they use and they had no problem setting up my voip for me on that box.

I did try to move to Vodafone this year due to the price difference and the difference is night and day. Vodafone don’t seem able to organise a piss up in brewery.

Don't do it!

Vodafone are diabolical. On par with Eir.

Their discount period is not worth the savings - they will either balls it up on your transfer in or balls it up when you go to transfer out at the end of the heavily discounted period.

Heighway61 · 06-06-2020 6:07pm

MBSnr wrote: »

That isn't the case though. The 500 profile is new from the 27th April and is sold, with Digiweb, for the same price as the original 300 profile. Other ISPs did the same I believe.
So a new customer with Digiweb on 500 or an old customer with them bumped to 500 from 300, pay the same per month.

Thanks, get you now.

Digiweb · 09-06-2020 10:51pm

Poulgorm wrote: »

So, nobody appears to know whether the 150 Mbit/sec customers will be upgraded.

I suspect that if one ISP offers to upgrade, the rest will have to follow, to avoid losing their existing customers.

Watch this space

Send me a PM if you'd like to be a "guinea pig" !

shooter69 · 09-06-2020 11:12pm

Have 150mb FTTH with digiweb, hasn’t gone down once in three years . Customer service in Dundalk is top notch, we have quite a few devices here and the guy remotely set up the 5ghz band while on the phone . Rang back few days later to check all was ok. Would never change to be honest even if I could get it cheaper , was with Eir and were a disaster as you would expect. Fritz box modem is night and day compared to that shyte Eir one. Recommend without hesitation ðŸ‘

Heighway61 · 10-06-2020 8:02pm

shooter69 wrote: »

Have 150mb FTTH with digiweb, hasn’t gone down once in three years . Customer service in Dundalk is top notch, we have quite a few devices here and the guy remotely set up the 5ghz band while on the phone . Rang back few days later to check all was ok. Would never change to be honest even if I could get it cheaper , was with Eir and were a disaster as you would expect. Fritz box modem is night and day compared to that shyte Eir one. Recommend without hesitation ðŸ‘

I second this. Also have the 150 FTTH. Digiweb are great to deal with. Would recommend to anyone looking for a provider.

Only slight issue for me right now is that 150mb at €55 is no longer up there in terms of pricing.

Dcully · 18-06-2020 9:15pm

Digiweb still have a fair usage policy ?
If you go over the 1TB monthly cap 2 times in 90 day period they act according to terms and conditions, this is why i dint go with them .

matzen · 19-06-2020 10:23am

Yeah, the Fair Usage Policy cap and apparently issues with Google WiFi are the only reasons I haven't switched to them.

Dcully · 19-06-2020 11:20am

I spoke to their online support this morningabout it and they said its 1TB officially but they dont really monitor it.

dragona · 24-06-2020 7:40pm

Well I hope so I have just switched to them from Vodafone who are the pits. I have three heavy Internet users here, and I didn't realise there was cap. Plus multiple WiFi connections.

Oh dear.

Digiweb · 01-07-2020 12:27pm

Hi All, as it was discussed earlier in the thread Digiweb will be upgrading all our 150 Mbps customers to 500 Mbps package at no additional cost over the course of the next month. We have quite a lot to get through so bear with us, everyones upgrade will be processed by end of July!

tobdom · 01-07-2020 12:40pm

Digiweb wrote: »

Hi All, as it was discussed earlier in the thread Digiweb will be upgrading all our 150 Mbps customers to 500 Mbps package at no additional cost over the course of the next month. We have quite a lot to get through so bear with us, everyones upgrade will be processed by end of July!

Got the email today, delighted! Thanks Digiweb!!

Now's that's customer service

Heighway61 · 01-07-2020 2:09pm

Got the email, too. Plus 1GB now available for €10 extra. Digiweb back on top of the pile again.

MBSnr · 01-07-2020 2:10pm

^^^
I see Digiweb are now doing special offers on their 500/1000 FTTH products and the 1000 is actually cheaper for the first 3 months..

500 FTTH
Special Offer! Available to new customers at €29.95 per month for 3 months (€54.95 per month for balance of 12 month contract). €59.95 per month thereafter. One time €99.95 activation fee applies. Existing customers wishing to upgrade €54.95 per month with free activation. €59.95 per month after 12 months.

1000 FTTH
Special Offer! Available to new customers at €24.95 per month for 3 months (€64.95 per month for balance of 12 month contract). €69.95 per month thereafter. One time €99.95 activation fee applies. Existing customers wishing to upgrade €64.95 per month with free activation. €69.95 per month after 12 months.

Add a tenner for phone

Gonzo · 01-07-2020 4:07pm

MBSnr wrote: »

^^^
I see Digiweb are now doing special offers on their 500/1000 FTTH products and the 1000 is actually cheaper for the first 3 months..

500 FTTH
Special Offer! Available to new customers at €29.95 per month for 3 months (€54.95 per month for balance of 12 month contract). €59.95 per month thereafter. One time €99.95 activation fee applies. Existing customers wishing to upgrade €54.95 per month with free activation. €59.95 per month after 12 months.

1000 FTTH
Special Offer! Available to new customers at €24.95 per month for 3 months (€64.95 per month for balance of 12 month contract). €69.95 per month thereafter. One time €99.95 activation fee applies. Existing customers wishing to upgrade €64.95 per month with free activation. €69.95 per month after 12 months.

Add a tenner for phone

Really makes me wonder what am I doing still with Eir on 300 paying 65 a month with no plan to upgrade to 500 at all.

MBSnr · 01-07-2020 5:25pm

Gonzo wrote: »

Really makes me wonder what am I doing still with Eir on 300 paying 65 a month with no plan to upgrade to 500 at all.

I'm on the Digiweb 500 (bumped from 300). Luckily my renewal is Aug and I can get this new pricing, saving a tenner a month over 12 months from what I pay now. Wouldn't be impressed if I'd signed up for a year prior to this price change. Would have paid 120 Euro more than those recently renewed on 150 and then bumped up to 500 for the same product

Gonzo · 02-07-2020 12:08pm

just been looking around Digiweb's offers and had a look at Siro (can't get this at my address), but noticed that the upload on Digiweb's Siro plans is now lower than it used to be. The 1 gig plan used to have a 200 upload, it is now stating 100. Is this a mistake or has the upload been halved? The upload is now the same as OpenEir's FTTH.

Poulgorm · 02-07-2020 6:06pm

Gonzo wrote: »

There are no plans to change the 150 Mbit/sec or 1000/Mbit/sec plans, both the download and upload speeds will remain the same on all networks. Only the 300 Mbit/sec plans are being upgraded to 500 on Airwire, Digiweb and Vodafone with the uploads remaining the same as before.

Not correct.

MBSnr · 02-07-2020 9:37pm

Poulgorm wrote: »

Not correct.

Now yes, as the wholesale prices changed from 1st July and Digiweb yesterday announced their intentions to bump 150Mbps customers to 500Mbps. There was no reason to believe it was incorrect at the time of his original posting.

Marlow · 02-07-2020 11:38pm

MBSnr wrote: »

Now yes, as the wholesale prices changed from 1st July and Digiweb yesterday announced their intentions to bump 150Mbps customers to 500Mbps. There was no reason to believe it was incorrect at the time of his original posting.

Digiweb is doing that alright, but the result of it is, that the undiscounted base price of the package is higher. So there is no low entry level anymore.

Other providers are maintaining the 150 Mbit/s on a sub 50 EUR price level. The cost to the providers from the interconnect across their network and the upstream bandwidth still is more for 500 Mbit/s opposed to 150 Mbit/s. It's only the last mile, that has been reduced .. and that was actually jacked up by OpenEIR a good few months back when they changed how they charge for traffic, so it's still higher than it used to be.

Oh .. yes .. and then there's the traffic charges by OpenEIR for the actual usage. That will also be higher, if the usage is higher.

/M

Shyboy · 03-07-2020 11:50am

Do Digiweb charge the activation fee of 99 for customer switching from another FTTH provider (ie. EIR?)

I am already a customer of Digiweb but my brother's contract with Eir is up and he wants to switch...

Digiweb · 03-07-2020 1:02pm

Shyboy wrote: »

Do Digiweb charge the activation fee of 99 for customer switching from another FTTH provider (ie. EIR?)

I am already a customer of Digiweb but my brother's contract with Eir is up and he wants to switch...

Hi, yes unfortuntaely we do as OpenEir charge us same price for a new install as a transfer. Seems crazy and we agree!

whosedaddy? · 03-07-2020 2:23pm

Gonzo wrote: »

just been looking around Digiweb's offers and had a look at Siro (can't get this at my address), but noticed that the upload on Digiweb's Siro plans is now lower than it used to be. The 1 gig plan used to have a 200 upload, it is now stating 100. Is this a mistake or has the upload been halved? The upload is now the same as OpenEir's FTTH.

I did look at the offer and hadn't noticed.. I'm existing 1gig customer (out of contract) and had considered offer to make some savings.
Need to contact Digiweb to ensure my current package continues to have 200 upload.
But more tempted now to shop around for a renewal.
/WD

Digiweb · 03-07-2020 4:25pm

whosedaddy? wrote: »

I did look at the offer and hadn't noticed.. I'm existing 1gig customer (out of contract) and had considered offer to make some savings.
Need to contact Digiweb to ensure my current package continues to have 200 upload.
But more tempted now to shop around for a renewal.
/WD

Hi, Existing customers upload speed unchanged, change is just for new customers. Even if you move to new billing package with us once you dont cancel your account your upload speed remains @ 200. If you were to move to another Siro operator and thus take a new service with them then max upload speed available would be 100 Mbps. Send us a PM if you need any help

TheBigEvil · 04-07-2020 1:12am

Hi, Existing DigiWeb customer here, now out of contract. If going to another 12 month contract with you, to avail of the first 4 months at a reduced price, does the Activation fee apply ?

Digiweb · 04-07-2020 9:27am

TheBigEvil wrote: »

Hi, Existing DigiWeb customer here, now out of contract. If going to another 12 month contract with you, to avail of the first 4 months at a reduced price, does the Activation fee apply ?

No activation fee for existing customers, give us a call.

DigiWeb

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