Virgin 1Gb now available.

kave2 · 06-12-2020 4:01pm

Does the 500mbit BB comes with different router? I got the white one with 240mbit. I'm getting 500mbit speeds with white one too. Any reason to ask for it?
I'm using my own router Asus router.

CoBo55 · 06-12-2020 5:36pm

kave2 wrote: »

Does the 500mbit BB comes with different router? I got the white one with 240mbit. I'm getting 500mbit speeds with white one too. Any reason to ask for it?
I'm using my own router Asus router.

Stay with what you have, if it ain't broke...

08-12-2020 10:53pm

kave2 wrote: »

Does the 500mbit BB comes with different router? I got the white one with 240mbit. I'm getting 500mbit speeds with white one too. Any reason to ask for it?
I'm using my own router Asus router.

You keep the white one for up to 500
If you go for the 1 Gig it's a black vertical one.

KOR101 · 09-12-2020 3:06pm

kave2 wrote: »

Just rang VM. Upgraded to 500mbit package from 250mbit. 9 months half price. Great deal and it works already. Getting 500mbit on my phone.

Which phone number?

kave2 · 09-12-2020 7:24pm

KOR101 wrote: »

Which phone number?

1980 and sales department. I was actually surprised how quickly it went. I just ask for the deal and she said ok.

quokula · 14-12-2020 11:31am

After being reliable for a few weeks since I switched to IPV4 / modem mode, it started acting up again this weekend. I think I had to restart the hub 4 or 5 times over two days. I think it might be down to usage patterns as I'd a few big downloads on the go at the time.

Hopefully it will be stable again now that they've finished. It's still not acceptable though, surely if this is common among their 1GB customers they will have to change the hardware they're using?

allanroche · 14-12-2020 12:18pm

quokula wrote: »

After being reliable for a few weeks since I switched to IPV4 / modem mode, it started acting up again this weekend. I think I had to restart the hub 4 or 5 times over two days. I think it might be down to usage patterns as I'd a few big downloads on the go at the time.

Hopefully it will be stable again now that they've finished. It's still not acceptable though, surely if this is common among their 1GB customers they will have to change the hardware they're using?

I have started the habit of restarting the Hub every morning when I get up so by the time I log in to WFH it's finished it's reboot cycle. I hate it and find it painful that I'm paying so much to have to live with a Hub on life support but it's the only way to keep it rolling and it works brilliantly for the few hours after that.

That said as soon as any other connection is available in my area I'll be gone.

CoBo55 · 14-12-2020 12:51pm

quokula wrote: »

After being reliable for a few weeks since I switched to IPV4 / modem mode, it started acting up again this weekend. I think I had to restart the hub 4 or 5 times over two days. I think it might be down to usage patterns as I'd a few big downloads on the go at the time.

Hopefully it will be stable again now that they've finished. It's still not acceptable though, surely if this is common among their 1GB customers they will have to change the hardware they're using?

Nah, feck that for a caper I'd be rolling back to 500 with the old modem. I'm on 360 since 2016 with the VM modem in modem mode and never had to reboot it. That carry on is unacceptable this day and age.

CoBo55 · 14-12-2020 12:54pm

allanroche wrote: »

I have started the habit of restarting the Hub every morning when I get up so by the time I log in to WFH it's finished it's reboot cycle. I hate it and find it painful that I'm paying so much to have to live with a Hub on life support but it's the only way to keep it rolling and it works brilliantly for the few hours after that.

That said as soon as any other connection is available in my area I'll be gone.

Why don't you buy a cheap socket timer and get it to reboot in the small hours. It's dreadful to have to do that but at least you know it's ready to go when you are.

allanroche · 15-12-2020 3:11pm

CoBo55 wrote: »

Why don't you buy a cheap socket timer and get it to reboot in the small hours. It's dreadful to have to do that but at least you know it's ready to go when you are.

This is actually genius, I never thought of that. Thank you!

CoBo55 · 15-12-2020 5:48pm

allanroche wrote: »

This is actually genius, I never thought of that. Thank you!

No bother. I know it's kind of a curing the symptoms and not the disease approach but sometimes you'll do anything for an easy life.

PowerHouseDan · 17-12-2020 1:13pm

Little update here I made a new thread yesterday without going through this. I had Vm tech out today and judging by his reaction he knows about the connection issues dropping. He said that a new firmware is ready to be pushed but didn’t know when. He is going to try and find out or even better push it out to my modem to test. I don’t have a 3rd party router to put into modem mode unfortunately so that isent an option at the moment. So pretty much confirmed it’s a firmware issue. He was bang on and didn’t try to b*llsh*t me. Will post here when he calls me.

schmoo2k · 17-12-2020 3:12pm

PowerHouseDan wrote: »

Little update here I made a new thread yesterday without going through this. I had Vm tech out today and judging by his reaction he knows about the connection issues dropping. He said that a new firmware is ready to be pushed but didn’t know when. He is going to try and find out or even better push it out to my modem to test. I don’t have a 3rd party router to put into modem mode unfortunately so that isent an option at the moment. So pretty much confirmed it’s a firmware issue. He was bang on and didn’t try to b*llsh*t me. Will post here when he calls me.

Dubious I would expect any firmware drop to first happen with UPC before Virgin Media gets to rebrand it.

Useful link: https://community.upc.ch/t5/Connect-Box/bd-p/ConnectBoxEN

PowerHouseDan · 22-12-2020 1:40pm

So I’ve been ghosted with VM in relation to
This. Any suggestion on a router to use to put the Vm modem in dumb mode?

CoBo55 · 22-12-2020 2:18pm

PowerHouseDan wrote: »

So I’ve been ghosted with VM in relation to
This. Any suggestion on a router to use to put the Vm modem in dumb mode?

I'm delighted with my Asus RT 86. I had the Tplink archer C8 before that but I think the Asus is better, the internal torrent client is so handy.

LoGiE · 23-12-2020 8:38pm

PowerHouseDan wrote: »

So I’ve been ghosted with VM in relation to
This. Any suggestion on a router to use to put the Vm modem in dumb mode?

As I mentioned in the early days of this thread, I'm using the Netgear Orbi. I've had no issues with the 1Gb package and have been using the VM supplied kit in modem mode for years. Hopefully putting the Hub into modem mode resolves the issue you're having.

schmoo2k · 24-12-2020 1:36pm

PowerHouseDan wrote: »

So I’ve been ghosted with VM in relation to
This. Any suggestion on a router to use to put the Vm modem in dumb mode?

FWIW I use an older box: https://openwrt.org/toh/linksys/linksys_wrt1900ac (v2) - with Open WRT installed.

deravarra · 24-12-2020 4:51pm

PowerHouseDan wrote: »

So I’ve been ghosted with VM in relation to
This. Any suggestion on a router to use to put the Vm modem in dumb mode?

I have a netgear rbk53s which gives me a full 500mb wirelessly to my PC on a 500mb package. I would recommend it for anyone

CoBo55 · 24-12-2020 11:40pm

I'm getting the full 360 wirelessly with the Asus btw.

bdmc5 · 18-01-2021 8:12pm

deravarra wrote: »

I have a netgear rbk53s which gives me a full 500mb wirelessly to my PC on a 500mb package. I would recommend it for anyone

I’m looking an new RBK353 actually so that’s great to hear.

Im on the 1GB package So have the faster Virgin box. Just abit concerned about getting the virgin box to sync with with Orbi. Would you know anywhere on here where the steps are outlined or was it was a very simple process ?

BigMoose · 19-01-2021 10:49am

bdmc5 wrote: »

I’m looking an new RBK353 actually so that’s great to hear.

Im on the 1GB package So have the faster Virgin box. Just abit concerned about getting the virgin box to sync with with Orbi. Would you know anywhere on here where the steps are outlined or was it was a very simple process ?

Getting the Orbi to work with VM is easy enough, you need to put the VM box in modem mode - option in the UI. Except if that option isn't there, you need to ask VM to put you into IPv4 mode, which they will do but will probably tell you they wont support you if you screw up. Once they do that, put it in modem mode and connect the Orbi to one of the LAN ports.

rafi bomb · 19-01-2021 4:37pm

Hello. Just wondering if anyone can enlighten me.

I currently have the white modem and horizon TV. I have ordered TV 360 and the GB broadband. I know I get sent a new modem and TV box. I currently have a splitter running a cable to the modem and TV. Will the same cables work with the new service or do I have to use the cables given ? (If u do get cables)

schmoo2k · 19-01-2021 5:06pm

rafi bomb wrote: »

Hello. Just wondering if anyone can enlighten me.

I currently have the white modem and horizon TV. I have ordered TV 360 and the GB broadband. I know I get sent a new modem and TV box. I currently have a splitter running a cable to the modem and TV. Will the same cables work with the new service or do I have to use the cables given ? (If u do get cables)

Your existing cables should be fine - but in my case they swapped out the splitter...

rafi bomb · 19-01-2021 5:35pm

schmoo2k wrote: »

Your existing cables should be fine - but in my case they swapped out the splitter...

Thanks. They send they would be in touch with delivery date so if I need a new splitter I may be in trouble ha

xboxdad · 19-01-2021 5:46pm

They're chasing me for the old 3.0 HUB. I didn't see this one coming... They did say on the phone they don't collect old Horizon boxes on upgrade. ...I had assumed it's also true for the old modem.
I haven't a clue where I put it. Can't seem to find it...
Will it cost me a lot?

deravarra · 19-01-2021 5:50pm

xboxdad wrote: »

They're chasing me for the old 3.0 HUB. I didn't see this one coming... They did say on the phone they don't collect old Horizon boxes on upgrade. ...I had assumed it's also true for the old modem.
I haven't a clue where I put it. Can't seem to find it...
Will it cost me a lot?

€3,000. a kidney and your first born :P

DopeTech · 19-01-2021 5:53pm

xboxdad wrote: »

They're chasing me for the old 3.0 HUB. I didn't see this one coming... They did say on the phone they don't collect old Horizon boxes on upgrade. ...I had assumed it's also true for the old modem.
I haven't a clue where I put it. Can't seem to find it...
Will it cost me a lot?

€150

https://www.virginmedia.ie/customer-support/faqs-and-videos/billing/fees-explained/how-to-return-equipment/

I left them 2 years ago and at the time asked did they want the router back. They said no, I could dispose of it myself. Then a month later I got an email asking for it. Had to contact them and tell them it was in the bin following their advice.

allanroche · 19-01-2021 5:53pm

xboxdad wrote: »

They're chasing me for the old 3.0 HUB. I didn't see this one coming... They did say on the phone they don't collect old Horizon boxes on upgrade. ...I had assumed it's also true for the old modem.
I haven't a clue where I put it. Can't seem to find it...
Will it cost me a lot?

Ask them is that correct procedure in the current climate? :rolleyes:

xboxdad · 19-01-2021 5:55pm

DopeTech wrote: »

https://www.virginmedia.ie/customer-support/faqs-and-videos/billing/fees-explained/how-to-return-equipment/

150 EUR? For that you could buy a proper gaming router, not this crap that was never working properly :eek:
Pfff... I hope I can find it somewhere...

schmoo2k · 19-01-2021 7:00pm

xboxdad wrote: »

150 EUR? For that you could buy a proper gaming router, not this crap that was never working properly :eek:
Pfff... I hope I can find it somewhere...

Tell them you have Covid in the house and then look on ebay!

xboxdad · 19-01-2021 8:39pm

schmoo2k wrote: »

Tell them you have Covid in the house and then look on ebay!

Ah, just found it! Phew...
Their return process is via ParcelMotel, so sort of contactless.

It's just shocking they're going to reuse this piece of outdated, badly designed equipment instead of being happy with me binning it... Especially when they said they wouldn't collect the Horizon box on upgrade. Confusing.

OU812 · 19-01-2021 10:37pm

I have 5 google wifi pucks (shape of the house - don't ask). If I switch the Hub 2 to wifi mode, what difference am I going to see? - speed etc, or is it just a matter of turning it off and it not doing anything apart from not being able to connect to it?

rafi bomb · 20-01-2021 1:39pm

I got the new modem today but the light starts solid white, then flashes white and then goes red. have checked the connections. do i leave it as is? does it take time or is it just not provisioned doe anyone know?

Spear · 20-01-2021 5:18pm

rafi bomb wrote: »

I got the new modem today but the light starts solid white, then flashes white and then goes red. have checked the connections. do i leave it as is? does it take time or is it just not provisioned doe anyone know?

How long did you leave it for? When I set up my modem, it really did take the best part of an hour for it to get provisioned onto the network.

rafi bomb · 20-01-2021 5:20pm

Spear wrote: »

How long did you leave it for? When I set up my modem, it really did take the best part of an hour for it to get provisioned onto the network.

left it a couple of hours. rang and they provisioned it and starting working shortly after.

Tempora · 21-01-2021 3:12pm

xboxdad wrote: »

Ah, just found it! Phew...
Their return process is via ParcelMotel, so sort of contactless.

It's just shocking they're going to reuse this piece of outdated, badly designed equipment instead of being happy with me binning it... Especially when they said they wouldn't collect the Horizon box on upgrade. Confusing.

Honestly I would imagine it's just a way to collect money from people who bin it without realising, particularly since they appear to send the notifications a good bit after your upgrade. Predatory behaviour that should be stomped on by ComReg in my opinion, but of course they're utterly toothless.

Shane732 · 04-02-2021 1:07am

Has anyone noticed a drop in speeds? I’m only getting 45 mb down on the 1gb package at the moment

schmoo2k · 04-02-2021 6:58am

Shane732 wrote: »

Has anyone noticed a drop in speeds? I’m only getting 45 mb down on the 1gb package at the moment

Nope

allanroche · 04-02-2021 11:35am

Shane732 wrote: »

Has anyone noticed a drop in speeds? I’m only getting 45 mb down on the 1gb package at the moment

I had that last night from about 9pm until 1am and it just magically fixed itself. I'm in North Dublin if it was a location thing

OU812 · 04-02-2021 11:38pm

I had it, but because the speeds were all over the place, I got rid of it, then they recabled the area so I got it again, and haven't been able to get over 300mb on it, so I'm getting rid of it again & getting the old white modem back.

Apparently there's a small number of people on the new modem who won't be able to get it working properly

allanroche · 05-02-2021 11:23am

OU812 wrote: »

I had it, but because the speeds were all over the place, I got rid of it, then they recabled the area so I got it again, and haven't been able to get over 300mb on it, so I'm getting rid of it again & getting the old white modem back.

Apparently there's a small number of people on the new modem who won't be able to get it working properly

My speeds vary wildly. I could speed test now and get 800-900 Mbps easily, check again later and it'll struggle to reach 400 but then magically be fine again 30mins later.

My upload speed is a whole other thing altogether, at the moment it struggles to make above 30 Mbps down.

BigMoose · 05-02-2021 11:50am

Which speedtest server do you typically use? Many of them cant give reliable results for 1Gb connections as they don't have the bandwidth to do several 1Gb tests at once. Hence you'll see 800mbs one minute and 400 the next. Try Blacknight Carlow as one of the better for higher speed connections, but even that isn't going to be 100% reliable.

Your upload results though would concern me more as I rarely get much under 50. Occasionally get 41, but never 30. I'm on the 500mb package though with the white router in modem mode using an Orbi mesh, if that makes any difference.

S.E.A.L.s · 05-02-2021 1:41pm

BigMoose wrote: »

Which speedtest server do you typically use? Many of them cant give reliable results for 1Gb connections as they don't have the bandwidth to do several 1Gb tests at once. Hence you'll see 800mbs one minute and 400 the next. Try Blacknight Carlow as one of the better for higher speed connections, but even that isn't going to be 100% reliable.

Your upload results though would concern me more as I rarely get much under 50. Occasionally get 41, but never 30. I'm on the 500mb package though with the white router in modem mode using an Orbi mesh, if that makes any difference.

1. http://openspeedtest.com/ (closest servers)

2. https://virginmediaireland.dualstack.speedtestcustom.com/ (this is pretty reliable usually)

And only really test before, then after ASUS router firmware upgrades via a wired LAN cable connected laptop.

However, with Wi-Fi AC/AX over 5GHz I'll usually get similar results via mobile devices as well

(stock ISP modem/routers are never great, always recommend upgrading to anything better)

BigMoose · 05-02-2021 4:50pm

For fun (bored with work on a friday afternoon) just ran tests using those two above and Blacknight carlow on speedtest.net (from a windows 10 laptop cabled LAN):

openspeedtest.com - 445mbs down and 85mbs up - which is bonkers and clearly wrong. Some browser caching or something funny going on there
virginmediaireland.dualstack.speedtestcustom.com - 275 down and 51 up
Speedtest.net Blacknight Carlow server: 377 down and 51 up.

Getting erratic tests as the above poster mentions is likely on a 500-1Gb product unless you know the sever can handle it. On other threads here folk recommend Blacknight on speedtest.net as the most reliable.

S.E.A.L.s · 05-02-2021 8:59pm

BigMoose wrote: »

For fun (bored with work on a friday afternoon) just ran tests using those two above and Blacknight carlow on speedtest.net (from a windows 10 laptop cabled LAN):
openspeedtest.com - 445mbs down and 85mbs up - which is bonkers and clearly wrong. Some browser caching or something funny going on there

virginmediaireland.dualstack.speedtestcustom.com - 275 down and 51 up

Speedtest.net Blacknight Carlow server: 377 down and 51 up.

Getting erratic tests as the above poster mentions is likely on a 500-1Gb product unless you know the sever can handle it. On other threads here folk recommend Blacknight on speedtest.net as the most reliable.

It's all in the data

And yeah, when using speedtest.net the Blacknight servers are very reliable, worked with one of their engineers in the past as well, even after leaving himself + his Dad highly recommends them which says a lot in my book

KOR101 · 06-02-2021 2:48pm

Isn't it best practice to run speedtests off an app?

I was warned about that by the engineer who installed my fiber connection.

BigMoose · 06-02-2021 2:53pm

Yeah, I believe they are more reliable than via a browser. My Speedtest above was via the app, the other 2 via a browser.

LoGiE · 06-02-2021 7:09pm

I've used Speedtest, Fast and nPerf.

nPerf seems to be more reliable for me. It gives you other information on the Wifi Connection back to your AP.

schmoo2k · 07-02-2021 8:15am

LoGiE wrote: »

I've used Speedtest, Fast and nPerf.

nPerf seems to be more reliable for me. It gives you other information on the Wifi Connection back to your AP.

When running a speed test over Wi-Fi (with a 1GB connection) you're not testing your broadbands raw speed, but rather testing your Wi-Fi capabilities.

(I suspect LoGIE knows this, but more a reminder for some others...)

CoBo55 · 07-02-2021 11:56am

schmoo2k wrote: »

When running a speed test over Wi-Fi (with a 1GB connection) you're not testing your broadbands raw speed, but rather testing your Wi-Fi capabilities.

(I suspect LoGIE knows this, but more a reminder for some others...)

Suck that egg Grandma...

Virgin 1Gb now available.

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