GoMo experience not good so far

Marhay70 · 02-11-2019 7:35pm

My number was supposed to port at 10.01 yesterday morning, it is now 18.30 the following day and no sign of the move. Worst of all, I cant even get in contact with CS, just keep getting an error message. Not impressed so far.

jgbyr · 02-11-2019 8:25pm

Set my port for 5pm yesterday & noticed that a message on the site indicated the time was not available. Changed it to 9.15 this morning. Checked about 9.30 & the site indicated port was in progress. Was complete just after 10, everything working fine.

Lennyzip · 02-11-2019 8:40pm

zynaps wrote: »

Depending on how you have things set up, it could be a problem if you have 2FA set up on lots of things. For example, if I get logged out of Gmail I won't be able to log in again. The same applies for online banking and access to sites like Github.

Ah , like a verification message text for the likes of PayPal, etc . I rarely use anything like that but once I know the SIM and phone is behaving like it should I'll go into the settings of those individual accounts and change the number if required .

Loadedscream · 02-11-2019 10:33pm

Still having a nightmare with them here, port started on Tuesday as planned but it's not finished Andi have been unable to receive calls or texts since.

The only way to contact them properly seems to be through chat on the website. Every other platform (Twitter/Facebook etc.) seems to be utterly random with them responding sporadically and 12hrs + between answers.

Quackster · 02-11-2019 11:07pm

physioman wrote: »

Selfish attitude? Go away will you. Fair enough if it was one SIM that went astray but it appears to be several. You would defend their incompetence to the last. At the end of a day they are a business out to make money. They should provide a service they promised without expecting the customer to do the work for them

I'm certainly not defending their incompetence. On the contrary, I'd be the first to publicly berate them as they deserve to be.

What I care about most though is to see their customers who have been left without service, have their service restored ASAP. By whatever means necessary.

zynaps · 03-11-2019 12:07am

Quackster wrote: »

If you continue using the SIM you received knowing that someone else's number had been ported to it, you may well be breaking the law.

Quackster wrote: »

What I care about most though is to see their customers who have been left without service, have their service restored ASAP. By whatever means necessary.

You suspect that it's illegal to keep using somebody else's SIM.
You're advising people to keep that SIM in their phone and wait for people to call so you can get in contact with the original owner.

So you're advocating that people knowingly break the law so they can return someone else's SIM? And if they don't, they're being selfish?

Please.

DesperateDan · 03-11-2019 12:20am

Checking in as another customer who has received the wrong sim. Been trying to figure out wtf to do because they really are uncontactable. I've tried 6 times to chat to them and literally never talked to an agent.

Received only one response via email, asking for my bloody account number so if you do email them make sure you include that as well as your name and address, and any mismatched pins / puks, might help speed things up

Quackster · 03-11-2019 12:20am

zynaps wrote: »

You suspect that it's illegal to keep using somebody else's SIM.

You're advising people to keep that SIM in their phone and wait for people to call so you can get in contact with the original owner.

So you're advocating that people knowingly break the law so they can return someone else's SIM? And if they don't, they're being selfish?

Please.

:rolleyes:

I'll explain my thinking again in as simple a manner as possible.

If you have someone else's SIM and it's within your ability to identify and contact its owner but you choose not to try and pass the SIM on to them, then yes I think you're being selfish.

If you knowingly use someone else's SIM without their permission, then yes I think you may be breaking the law.

If you use said SIM just to try and identify and contact its owner, then I think it's fair to say you probably won't have to worry about the Gardai breaking down your door.

drunkmonkey · 03-11-2019 1:07am

Having someone else number or someone having yours is a big fraud problem these days. It can give them access to a lot of your things like banking apps and email.
If your not getting it sorted quickly contact comreg they'll get a response from them.

Tow · 03-11-2019 8:42am

If you have what appears to be another person's Sim, get their messages or calls then you should be reporting it to the Data Protection Commissioner. Not just ComReg, this appears to be a very serious widespread issue.

CVB · 03-11-2019 11:33am

*HUGE SECURITY & DATA PROTECTION BREACH

REPORT TO

COMREG
DATA PROTECTION COMMISSION
& GARDAI POLICE

If you have what appears to be another person's Sim

Eir (GoMo) needs to fix this mess up of delivery of sims to incorrect persons by mistake URGENTLY!
It’s happening many many customers who have signed up . Everyday on GoMo Twitter account someone contacting support to report they have recieved someone else’s SIM card ! ( already activated and ready for use straight away )

GOMO ALSO NEEDS TO *NOT * SEND OUT THE SIM ACTIVATED FULLY ON 30Day Billpay Sim already activated and ready for use which If send to wrong person anyone can use ! As all PIN PUK ETC INCLUDED IN SIM Pack !

Yes ! ! ! because they could potentially

1 : run up a huge bill on you for usage while in their hands which you would then be liable for as sim named under your name ! And impossible then to prove !

2 : identity theft and bank & security access as banks etc use registered mobile number as security verification sometimes to verify !

CVB

roneill9 · 03-11-2019 12:15pm

For anyone who is having an issue with iphone xr and ported number not being able to receive calls or texts try the following;

Shout out to 'Agent Coulson' who posted this fix on another thread but which i cant link to here as I'm new member.

Fix
turn off iMessage
turn off Facetime
sign out of iCloud
turn off phone for 5 mins
restart
sign back into icloud

This worked for me, hopefully it works for a few others how might be experiencing this probem

beauf · 03-11-2019 12:54pm

I'm using one gomo as data SIM as a second sim. I'm not sure if I had a critical number Id risk porting.

Lennyzip · 03-11-2019 4:50pm

beauf wrote: »

I'm using one gomo as data SIM as a second sim. I'm not sure if I had a critical number Id risk porting.

Interesting , see alot of comments here with people using the Sims for data . You'd hardly get much out of 80 GB a month though, streaming , or whatever .

beauf · 03-11-2019 5:02pm

I meant data on my phone. My main sim costs €10 for something like 500mb or something miniscule.

Not for data in the house.

Sparkrite · 03-11-2019 5:45pm

CVB wrote: »

*HUGE SECURITY & DATA PROTECTION BREACH

REPORT TO

COMREG
DATA PROTECTION COMMISSION
& GARDAI POLICE

If you have what appears to be another person's Sim

Eir (GoMo) needs to fix this mess up of delivery of sims to incorrect persons by mistake URGENTLY!
It’s happening many many customers who have signed up . Everyday on GoMo Twitter account someone contacting support to report they have recieved someone else’s SIM card ! ( already activated and ready for use straight away )

GOMO ALSO NEEDS TO *NOT * SEND OUT THE SIM ACTIVATED FULLY ON 30Day Billpay Sim already activated and ready for use which If send to wrong person anyone can use ! As all PIN PUK ETC INCLUDED IN SIM Pack !

Yes ! ! ! because they could potentially

1 : run up a huge bill on you for usage while in their hands which you would then be liable for as sim named under your name ! And impossible then to prove !

2 : identity theft and bank & security access as banks etc use registered mobile number as security verification sometimes to verify !

CVB

What absolute unadulterated rubbish !!

1: Yeah a MASSIVE bill of €39.99 max. Have to re-mortgage the house, most likely. ( BTW SIMs are eminently traceable )

2. And again, there is just sooooo many things you can do with message like "536745" or even more with "xYY45qT". :rolleyes:

Get a grip.

drunkmonkey · 03-11-2019 6:47pm

Sparkrite wrote: »

What absolute unadulterated rubbish !!

1: Yeah a MASSIVE bill of €39.99 max. Have to re-mortgage the house, most likely. ( BTW SIMs are eminently traceable )

2. And again, there is just sooooo many things you can do with message like "536745" or even more with "xYY45qT". :rolleyes:

Get a grip.

This is only one of things that can happen, https://m.soundcloud.com/cork103/sim-card-swap-fraud-cork-today?in=cork103/sets/cork-today
You might think it's an non issue but some of the networks take it very seriously as it's a rampant problem at the moment that fraudsters are exploiting.
If I had your sim there's quite a lot I could do to make you think it's something your should take seriously.

Sparkrite · 03-11-2019 8:12pm

drunkmonkey wrote: »

This is only one of things that can happen, https://m.soundcloud.com/cork103/sim-card-swap-fraud-cork-today?in=cork103/sets/cork-today
You might think it's an non issue but some of the networks take it very seriously as it's a rampant problem at the moment that fraudsters are exploiting.
If I had your sim there's quite a lot I could do to make you think it's something your should take seriously.

You need a lot more information other than a phone number and that is all that is on the SIMs we are talking about here.

Gadgetman496 · 03-11-2019 8:35pm

Sparkrite wrote: »

You need a lot more information other than a phone number and that is all that is on the SIMs we are talking about here.

And the said phone number is more than likely not in the possession of the owners contacts yet either.

If it is a case the you got the wrong sim & somebody else got yours, report it to GoMo & sit tight until it's replaced. It's in no ones interest to hold onto the wrong sim really.

Hardtochoose · 03-11-2019 9:34pm

Issue finally resolved 17 days later. Can now receive calls and sms. I can just go ahead and use the service now and forget about gomo support. If it works for 10 a month I can’t complain. You really need to hound them every day to resolve issues unfortunately. I went as far as emailing the head of Eir, who actually responded. I’ve no doubt this helped to finally resolve the issues.

Lennyzip · 03-11-2019 9:49pm

Hardtochoose wrote: »

Issue finally resolved 17 days later. Can now receive calls and sms. I can just go ahead and use the service now and forget about gomo support. If it works for 10 a month I can’t complain. You really need to hound them every day to resolve issues unfortunately. I went as far as emailing the head of Eir, who actually responded. I’ve no doubt this helped to finally resolve the issues.

The volume of porting must have been off the scale . Understandable with a new network . Glad I didn't jump in straight away . It may or may not have gone smoothly . But the above would have driven me demented .Think I ordered it last Wednesday. Have 16 days left with payg with Vodafone, so in no hurry . I also doubt I'll be home to sign for the delivery so that might cause more delays . It'll be interesting to say the least when I get it. I'm definetly not porting over straight away .

drunkmonkey · 03-11-2019 10:03pm

Sparkrite wrote: »

You need a lot more information other than a phone number and that is all that is on the SIMs we are talking about here.

You don't know what your talking about if you assume having possession of someone elses phone number & sim card poses no problems for them.
This isn't just a problem for gomo all the networks have an issue with it. Maybe research the subject and talk to some people who work in the industry before you spread misinformation.

Sparkrite · 03-11-2019 10:38pm

drunkmonkey wrote: »

You don't know what your talking about if you assume having possession of someone elses phone number & sim card poses no problems for them.
This isn't just a problem for gomo all the networks have an issue with it. Maybe research the subject and talk to some people who work in the industry before you spread misinformation.

You have NO IDEA where I work or in what industry and indeed it is you who are spreading misinformation !!

You need an awful lot more than just a 'blank' sim. For God's sake you can go in and buy one in any phone shop.

Receiving a SIM from GoMo meant for someone else, and to do what you are purporting can be done , at the very least requires that you know the intended recipient's name, address, bank details, etc.

What are you going to do, ring every bank and say "Hi I'm John Doe, please send me all my money. I've forgotten all my details but sure here's my phone number. You can send me a text with some code or other. I'll read it back to you, sure what more proof could you need?"

Believe me, you need a lot more than just a blank SIM !!

drunkmonkey · 03-11-2019 10:44pm

Sparkrite wrote: »

You have NO IDEA where I work or in what industry !!

You need an awful lot more than just a 'blank' sim. For God's sake you can go in and buy one in any phone shop.

Receiving a SIM from GoMo meant for someone else, and to do what you are purporting can be done , at the very least requires that you know the intended recipient's name, address, bank details, etc.

What are you going to do, ring every bank and say "Hi I'm John Doe, please send me all my money. I've forgotten all my details but sure here's my phone number. You can send me a text with some code or other. I'll read it back to you, sure what more proof could you need?"

Believe me, you need a lot more than just a blank SIM !!

We're not taking about blank sims, where did anyone mention a blank sim.
Seriously stop with the bullcrap you don't know what your talking about.

Sparkrite · 03-11-2019 10:59pm

drunkmonkey wrote: »

We're not taking about blank sims, where did anyone mention a blank sim.
Seriously stop with the bullcrap you don't know what your talking about.

We were discussing the blank sims that GoMo send out in error to the wrong customer(s).
At least that is what I was discussing, in keeping with the topic.
I was answering CVB's post which is erroneous:-

CVB wrote: »

*HUGE SECURITY & DATA PROTECTION BREACH

REPORT TO

COMREG
DATA PROTECTION COMMISSION
& GARDAI POLICE

Yes ! ! ! because they could potentially

1 : run up a huge bill on you for usage while in their hands which you would then be liable for as sim named under your name ! And impossible then to prove !

2 : identity theft and bank & security access as banks etc use registered mobile number as security verification sometimes to verify !

CVB

BTW, I do not appreciate your cheap profanities and personal derogations.
You know NOTHING, ZILCH, NIL about me or what I do for a living.

drunkmonkey · 03-11-2019 11:09pm

Sparkrite wrote: »

We were discussing the blank sims that GoMo send out in error to the wrong customer(s).
At least that is what I was discussing, in keeping with the topic.
I was answering CVB's post which is erroneous:-

BTW, I do not appreciate your cheap profanities and personal derogations.
You know NOTHING, ZILCH, NIL about me or what I do for a living.

I know you don't work in the fraud department of a mobile network, I haven't made any more assumptions nor will I.

Will you go back and read the thread and come back and tell us why someone having your number isn't a problem again.

You told CVB get a grip when they were correct in what was said.

Sparkrite · 03-11-2019 11:22pm

Just even give a hint how you would go about working a fraud with a SIM with an active number, say my new GoMo number (nothing else).

No name.
No address.
No details what so ever.

I could be male/female/ 18 - 80/ living in Cork - Donegal etc.
All you have is a SIM with a new unused number.

drunkmonkey · 03-11-2019 11:24pm

Sparkrite wrote: »

Just even give a hint how you would go about working a fraud with a SIM with an active number, say my new GoMo number (nothing else).

No name.
No address.
No details what so ever.

I could be male/female/ 18 - 80/ living in Cork - Donegal etc.
All you have is a SIM with a new unused number.

That's not a scenario anyone was referring to.

Sparkrite · 03-11-2019 11:34pm

drunkmonkey wrote: »

That's not a scenario anyone was referring to.

That is EXACTLY the scenario referenced :-

CVB wrote: »

*HUGE SECURITY & DATA PROTECTION BREACH

REPORT TO

COMREG
DATA PROTECTION COMMISSION
& GARDAI POLICE

If you have what appears to be another person's Sim

Eir (GoMo) needs to fix this mess up of delivery of sims to incorrect persons by mistake URGENTLY!
It’s happening many many customers who have signed up . Everyday on GoMo Twitter account someone contacting support to report they have recieved someone else’s SIM card ! ( already activated and ready for use straight away )

GOMO ALSO NEEDS TO *NOT * SEND OUT THE SIM ACTIVATED FULLY ON 30Day Billpay Sim already activated and ready for use which If send to wrong person anyone can use ! As all PIN PUK ETC INCLUDED IN SIM Pack !

Yes ! ! ! because they could potentially

1 : run up a huge bill on you for usage while in their hands which you would then be liable for as sim named under your name ! And impossible then to prove !

2 : identity theft and bank & security access as banks etc use registered mobile number as security verification sometimes to verify !

CVB

killbillvol2 · 03-11-2019 11:39pm

drunkmonkey wrote: »

That's not a scenario anyone was referring to.

That's precisely the scenario. SIMs are occasionally sent to the wrong recipient. It's a completely new number and they don't know who should have it so how are they supposed to commit fraud with it?

drunkmonkey · 03-11-2019 11:40pm

Ahh no your making a big assumption there that none of these wrong numbers are ports timed to happen. CVB is correct and i'm pretty sure they meant ported numbers when referring to fraud.

Sparkrite · 03-11-2019 11:53pm

drunkmonkey wrote: »

Ahh no your making a big assumption there that none of these wrong numbers are ports timed to happen. CVB is correct and i'm pretty sure they meant ported numbers when referring to fraud.

You are the one making assumptions.
The rest of us are going on what was written and posted.

Gooser14 · 04-11-2019 11:47am

Ordered 18/10/19
Received 28/10/19
Speeds at home (approx 3km North East of Newport, Co. Tipperary) not great but usable. Speeds in Newport, Limerick & Ennis are good to very good.
Scheduled porting of my number from Three for 09:15 hrs today 4/11/19 and this was completed by 09:22 hrs.

Overall I am satisfied with the service.

The Orb · 04-11-2019 12:00pm

Ported this morning, no problems.
Data speeds are very poor. I'm on Baggot St, 2.7 download on 4G.

spuddy · 04-11-2019 1:05pm

Ordered on the 22nd, no SIM yet...

I did get an email over the weekend with my account number and the mygomo page now shows the phone number, PIN, PUK etc associated with the SIM.

Did others receive their SIM prior to the account activation happening, is the above experience consistent with your own?

Gadgetman496 · 04-11-2019 1:11pm

spuddy wrote: »

Ordered on the 22nd, no SIM yet...

I did get an email over the weekend with my account number and the mygomo page now shows the phone number, PIN, PUK etc associated with the SIM.

Did others receive their SIM prior to the account activation happening, is the above experience consistent with your own?

I got my sim a couple of days after the number was assigned to my on-line account.

sliabh 1956 · 04-11-2019 1:27pm

At present I use a pre pay for my mobile with3 If I apply to join GO Mo do I still have to apply to £ for a PAC

Gadgetman496 · 04-11-2019 1:29pm

sliabh 1956 wrote: »

At present I use a pre pay for my mobile with3 If I apply to join GO Mo do I still have to apply to £ for a PAC

No

sliabh 1956 · 04-11-2019 2:32pm

In my earlier post I forgot to say even though I am with pay as you go with 3 if I change to Go Mo and want to keep my old number do I syill need a PAC from 3

sliabh 1956 · 04-11-2019 2:42pm

Ten Pin wrote: »

What's a PAC?

If your phone is locked to three network, it will need to be unlocked to work with any another network eg gomo

Its to do with porting an old number to a new sim card I think

Gooser14 · 04-11-2019 2:51pm

spuddy wrote:

I did get an email over the weekend with my account number and the mygomo page now shows the phone number, PIN, PUK etc associated with the SIM.

spuddy wrote:

Did others receive their SIM prior to the account activation happening, is the above experience consistent with your own?

That's consistent with what happened in my case.

Mits · 04-11-2019 4:12pm

I got two GoMo sims we are currently on Three at €35 a month. GoMo seems like a no brainer. I ported one number and it did not work the first time, but when I tried it the next time it worked.

Anybody have problems with call quality? I find it very bad in Drogheda area.

Mits · 04-11-2019 4:16pm

We were on bill pay with Three Sim Only. When we said we were going to GoMo they said they would reduce our charge from €35 an month to €10 a month for 12 months. 30 day notice to cancel the contract.

I kept one of the accounts active and said I will be having the same conversation in 11 months.

nephster · 04-11-2019 4:26pm

My experience so far, both good and bad!
Ordered two SIMs on launch day. SIM 1 arrived in two days (but didn't work for another four), SIM 2 arrived after six days and worked immediately.

SIM 2 ported fine on the specified day, done and dusted in five minutes.

SIM 1 is still not ported from Eir Prepay, 14 days after I first tried. I've been mainly communicating with GoMo through Twitter - you might get a reply that day, you might not - so I have a communication trail. I asked four times for the issue to be escalated before they did so. I then had to ask another four times (once a day) to get the case number. Was escalated six days ago.

At the mo I'm using an old phone with the GoMo SIM as a hotspot and carrying two phones, but that got old pretty fast. At least I still have my old number working (although, now two weeks out of credit) for things like payment authentication texts. I've had this number for nearly 20 years so do want to hang on to it.

spuddy · 04-11-2019 4:58pm

nephster wrote: »

My experience so far, both good and bad!
Ordered two SIMs on launch day. SIM 1 arrived in two days (but didn't work for another four), SIM 2 arrived after six days and worked immediately.

SIM 2 ported fine on the specified day, done and dusted in five minutes.

SIM 1 is still not ported from Eir Prepay, 14 days after I first tried....

Do you recall what day of the week & time of the day you ported in each case?

nephster · 04-11-2019 5:21pm

spuddy wrote: »

Do you recall what day of the week & time of the day you ported in each case?

SIM 2 successfully ported at noon on a Friday, first time.

SIM 1 has been tried at every time and day known to God

Well, during the allowed times (normally 8am to 6pm). First trying at 5:30pm on a Tuesday.

There was no difference in the types of accounts or SIMs we are trying to port from, BTW; both Prepay Eir accounts activated at the same time.

Gazzmonkey · 04-11-2019 5:31pm

Sparkrite wrote: »

Just even give a hint how you would go about working a fraud with a SIM with an active number, say my new GoMo number (nothing else).

No name.
No address.
No details what so ever.

I could be male/female/ 18 - 80/ living in Cork - Donegal etc.
All you have is a SIM with a new unused number.

The only risk I can think of is.. if you trigger your own password reset on a 2FA account and it comes into the fraudsters phone, if that sms happens to have an email address or username mentioned then they would know where to go. Also, the number for that sms might give away what service the info is for.

Assuming a company is silly enough to provide that info in a 2FA sms which I doubt very much.

But the above would rely on you having already updated your 2FA accounts to use your new gomo number, but who would do that without first receiving the sim?

Sparkrite · 04-11-2019 6:42pm

Gazzmonkey wrote: »

The only risk I can think of is.. if you trigger your own password reset on a 2FA account and it comes into the fraudsters phone, if that sms happens to have an email address or username mentioned then they would know where to go. Also, the number for that sms might give away what service the info is for.

Assuming a company is silly enough to provide that info in a 2FA sms which I doubt very much.

But the above would rely on you having already updated your 2FA accounts to use your new gomo number, but who would do that without first receiving the sim?

I agree fully Gazzmonkey it is indeed most unlikely that anybody would be using a phone number not in their possession for a 2FA sms.
Also no 2FA sms I ever received had pertinent personal info in it either.

So as I have said all along a blank SIM with NO other information is not much use to clear out anybodies account, as has been implied here.

drunkmonkey · 04-11-2019 7:18pm

Sparkrite wrote: »

So as I have said all along a blank SIM with NO other information is not much use to clear out anybodies account, as has been implied here.

Nobody implied that a blank sim is useful for anything.

The simple fact which you have evaded to is there could be a fraud problem for somebody based on what we know from all the gomo threads and they shouldn't hesitate to get it resolved via gomo or comreg if their not prompt responding

Why you've brought a blank sim into the conversation is beyond me. You might as well be talking about a tea pot.

Hardtochoose · 04-11-2019 7:47pm

Ah give it a rest arguing about fraud ffs lads.

GoMo experience not good so far

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