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Tesco Mobile 3g - Anyone having Problems

1910121415

Comments

  • Registered Users, Registered Users 2 Posts: 121 ✭✭grasshopper31


    Ive been trying to look at my recent calls & usage on line and its only showing calls and txts up to 24th ? Is there a reason for this?

    Thanks


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Ive been trying to look at my recent calls & usage on line and its only showing calls and txts up to 24th ? Is there a reason for this?

    Thanks

    Maximum of 50 transactions. You may need to adjust the date filter

    Regards
    Paul


  • Closed Accounts Posts: 3,683 ✭✭✭Kensington


    Hi there

    I have never seen an issue like this with us. Are you in good coverage?

    regards
    Paul
    Hi Paul

    Just to follow up I've not noticed this happen again so must have been just a temporary thing :)


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Kensington wrote: »
    Hi Paul

    Just to follow up I've not noticed this happen again so must have been just a temporary thing :)

    Good to hear Kensington, sounded a starnge one.


  • Registered Users, Registered Users 2 Posts: 121 ✭✭grasshopper31


    Maximum of 50 transactions. You may need to adjust the date filter

    Regards
    Paul



    Thanks Paul


  • Registered Users, Registered Users 2 Posts: 121 ✭✭grasshopper31


    Anyone having problems connecting to the internet.... cant connect for some reason?


  • Registered Users, Registered Users 2 Posts: 483 ✭✭breathn


    Anyone having problems connecting to the internet.... cant connect for some reason?

    I wonder was it related to the rolling partial outages on O2s data network during the day. LOADS of people annoyed with it


  • Registered Users Posts: 430 ✭✭lil5


    Hi Paul
    Will you be adding any more new phones to your line up before Christmas?

    Thanks


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    breathn wrote: »
    I wonder was it related to the rolling partial outages on O2s data network during the day. LOADS of people annoyed with it


    No issues that I am aware of related to planned outages but I will follow up


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    lil5 wrote: »
    Hi Paul
    Will you be adding any more new phones to your line up before Christmas?

    Thanks

    The Sony Ericsson Arc S, Nokia X7 are planned to be added and Nokia 700, Samsung Galaxy Y, LG Golf C360 are all new additions.

    More to come in the new year....


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  • Registered Users Posts: 14 Gurra


    Hi,
    Does anyone else have problems sending text messages to Three Ireland? I can receive and send but the messages are not being delivered.


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Gurra wrote: »
    Hi,
    Does anyone else have problems sending text messages to Three Ireland? I can receive and send but the messages are not being delivered.

    Hi Gurra,

    Just tested texting to an from a 3 customer there and had no issues.

    Could be localised to the customer on 3 (routing issues maybe - they should check with 3)

    regards
    Paul


  • Registered Users Posts: 87 ✭✭logonmar


    Anyone else having connectivity issues today? I live in Cork and only getting WiFi on my iPhone today.
    Has been perfect all along but since around 10:00 I don't seem to be connecting irrespective of whether I am on E or 3G signal

    Phone & text working OK and problem solely relating to internet connectivity


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    logonmar wrote: »
    Anyone else having connectivity issues today? I live in Cork and only getting WiFi on my iPhone today.
    Has been perfect all along but since around 10:00 I don't seem to be connecting irrespective of whether I am on E or 3G signal

    Phone & text working OK and problem solely relating to internet connectivity
    Hi there

    Yes there are data issues for some customers this evening. Will update shortly.

    Regards
    Paul


  • Registered Users, Registered Users 2 Posts: 15,107 ✭✭✭✭loyatemu


    yeah, no data at all this evening in Dublin, you really wouldn't want to be relying on it.


  • Registered Users, Registered Users 2 Posts: 5,393 ✭✭✭danjo-xx


    Friends phone has no connectivity/data at the moment (waterford) but mine is fine. (he's just down town 1mile away)


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Its not location specific and not affecting all customers. Apologies for the inconvenience. Should be sorted soon

    Regards
    Paul


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Issue should be resolved now. Apologies again for the inconvenience.

    Regards
    Paul


  • Registered Users Posts: 243 ✭✭tall chapy


    No data connectivity (Dublin), seems to be a lot of issues all of a sudden, is O2 trying to give you a bad name on the run up to xmas, if this happened to o2 it would be resolved a lot quicker.


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  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    It's fixed since 21.35. Sorry for the trouble. We will be reviewing the issue today and Saturday to address going forward.

    Regards
    Paul


  • Registered Users Posts: 87 ✭✭logonmar


    Data connectivity gone again this morning. Fix didn't last long!

    Are others experiencing problems today?


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    logonmar wrote: »
    Data connectivity gone again this morning. Fix didn't last long!

    Are others experiencing problems today?

    Yes another issue at the moment for some of customers unfortunately. Will update shortly.

    regards
    Paul


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Yes another issue at the moment for some of customers unfortunately. Will update shortly.

    regards
    Paul

    This issue should be fixed now...


  • Registered Users Posts: 77 ✭✭mrqpr


    Any word on the online web texts?? Thought they were due at the end of November?


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    mrqpr wrote: »
    Any word on the online web texts?? Thought they were due at the end of November?

    Should go live overnight..was supposed to go live Sunday but we found an issue on Friday that the tech guys were working on over the weekend.

    regards
    Paul


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  • Registered Users Posts: 77 ✭✭mrqpr


    Thanks Paul..


  • Registered Users Posts: 536 ✭✭✭Shyboy


    nothing as yet...:(


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Shyboy wrote: »
    nothing as yet...:(


    Still hoping to go live today...


  • Registered Users Posts: 182 ✭✭Rhand


    Hey,

    I switched from Vodafone to Tesco (both Pay as you go) and wanted to keep my number. They called me today at lunch time and said it would take 20 minutes to 2 hours. After 4 hours the "Vodafone" message dissapeared from my Vodafone SIM, so I swapped in the Tesco SIM and assumed it would be working ok. But when my friends call my number they say they can't reach it.

    Am I simply too impatient or did something go wrong?


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Rhand wrote: »
    Hey,

    I switched from Vodafone to Tesco (both Pay as you go) and wanted to keep my number. They called me today at lunch time and said it would take 20 minutes to 2 hours. After 4 hours the "Vodafone" message dissapeared from my Vodafone SIM, so I swapped in the Tesco SIM and assumed it would be working ok. But when my friends call my number they say they can't reach it.

    Am I simply too impatient or did something go wrong?

    Hi there

    Sometimes there can be issues or slowness with porting. It also only happens bewteen certain hours. It will likely flush through this am. If you want to PM me your number(s) i can cehck the status

    regards
    Paul


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  • Registered Users Posts: 734 ✭✭✭battries not included


    Hi, I placed an order online for pay monthly, I received an e-mail confirming the order, I take it the order has been shipped?

    thanks in advance


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Hi, I placed an order online for pay monthly, I received an e-mail confirming the order, I take it the order has been shipped?

    thanks in advance

    Hi there

    Please contact customer care here and they can check for you

    http://www.tescomobile.ie/contact-us.aspx

    regards
    Paul


  • Registered Users, Registered Users 2 Posts: 3,323 ✭✭✭jay93


    Hi Paul,
    Was bought a new phone for xmas it was a Mojo Chat from the Tesco Extra store in Drogheda,

    When i opened the phone it already had a sim card in it?
    The seal was not broken or anything on the phone tough i presume Tesco just put the sims into the phones now?

    Heres the problem tough my sim won't work in it asking me for a network unlock code my sim is a Tesco Mobile sim and works in every other phone even another phone that is locked to Tesco Mobile!!
    The sim that came with the phone is working in it tough no problem,

    It's really strange and can't understand why my sim won't work
    If this is the case can Tesco provide me with the unlock code for the phone since it's not fully working with other Tesco sim cards?
    Ive topped up my account well over €150 since i got it so should be able to get the code?

    Thanks,


  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,008 Mod ✭✭✭✭whiterebel


    jay93 wrote: »
    Hi Paul,
    Was bought a new phone for xmas it was a Mojo Chat from the Tesco Extra store in Drogheda,

    When i opened the phone it already had a sim card in it?
    The seal was not broken or anything on the phone tough i presume Tesco just put the sims into the phones now?

    Heres the problem tough my sim won't work in it asking me for a network unlock code my sim is a Tesco Mobile sim and works in every other phone even another phone that is locked to Tesco Mobile!!
    The sim that came with the phone is working in it tough no problem,

    It's really strange and can't understand why my sim won't work
    If this is the case can Tesco provide me with the unlock code for the phone since it's not fully working with other Tesco sim cards?
    Ive topped up my account well over €150 since i got it so should be able to get the code?

    Thanks,

    My mother had exactly the same problem with a galaxy mini from Tesco. It was locked to the sim provided, but they gave her the unlock code which wouldn't work. They then transferred over the old number and credit to the new sim card and it works fine since


  • Registered Users, Registered Users 2 Posts: 1,893 ✭✭✭j4vier


    anyone encountered a problem these days that after 5 minutes on the phone, i can hear the person on the other side but they cant hear me?

    happened with 2 different people yesterday and today


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    jay93 wrote: »
    Hi Paul,
    Was bought a new phone for xmas it was a Mojo Chat from the Tesco Extra store in Drogheda,

    When i opened the phone it already had a sim card in it?
    The seal was not broken or anything on the phone tough i presume Tesco just put the sims into the phones now?

    Heres the problem tough my sim won't work in it asking me for a network unlock code my sim is a Tesco Mobile sim and works in every other phone even another phone that is locked to Tesco Mobile!!
    The sim that came with the phone is working in it tough no problem,

    It's really strange and can't understand why my sim won't work
    If this is the case can Tesco provide me with the unlock code for the phone since it's not fully working with other Tesco sim cards?
    Ive topped up my account well over €150 since i got it so should be able to get the code?

    Thanks,

    Hi Jay,

    Apologies for your poor experience here. Yes, we always put a SIM in the phone before shipping.

    If you contact care here they will be able to sort you out with the unblock code. Please supply all details as it may help us to diagnose what went wrong here.

    http://www.tescomobile.ie/contact-us.aspx

    regards
    Paul


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    j4vier wrote: »
    anyone encountered a problem these days that after 5 minutes on the phone, i can hear the person on the other side but they cant hear me?

    happened with 2 different people yesterday and today

    Hi J4vier

    Can you please log your issue here and care will follow up with our technical team. Apologis for the poor experience.

    http://www.tescomobile.ie/contact-us.aspx

    regards
    Paul


  • Registered Users, Registered Users 2 Posts: 121 ✭✭grasshopper31


    Just wondering, a couple of family members are going to change over to Tesco -SIM only ... if we were to order these on line, what is procedure for porting over? On receipt of SIM, do they ring to activate?
    Thanks


  • Closed Accounts Posts: 1 JAKIE75


    Hi Guys,

    Currently i have a 3 year old iphone3g unblocked to tesco mobile on pay as u go...i am looking to buy an iphone 4 or 4s.My problem is 3 network have offered me a great deal on a new iphone4s of 79 euro for the phone & 40euro a month and all u can eat data but its on a 24 contract or i can buy an 8gb from apple sim free but its only a iphone 4 at 500euro and stay on tesco pay as u go which i spend around 20 a month on... thing is who has the better 7 genuine internet coverage speeds etc for the iphone 4 ??

    i currently have my iphone 3 set up for internet usage which tesco done over the phone with me 10 months ago but i fund the service v poor


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Just wondering, a couple of family members are going to change over to Tesco -SIM only ... if we were to order these on line, what is procedure for porting over? On receipt of SIM, do they ring to activate?
    Thanks

    Hi Grasshopper,

    Yes that is it, you can use the 089 number supplied until you are ready to port.

    regards
    Paul


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  • Registered Users Posts: 13 clarkeed


    Hi,
    Has anyone used an ipad on tescomobile what is needed and what is the setup?
    Am using tesco for my phone with no problems.
    Regards


  • Registered Users, Registered Users 2 Posts: 121 ✭✭grasshopper31


    Thanks Paul re the above information...

    Just wondering, after a call has been logged onto techincal support, how long does it take for them to rectify problem?

    Thanks


  • Registered Users Posts: 734 ✭✭✭battries not included


    hi paul, i ordered a phone before xmas, got e-mail asking for ID, how do I proceed with order?

    thank you


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    clarkeed wrote: »
    Hi,
    Has anyone used an ipad on tescomobile what is needed and what is the setup?
    Am using tesco for my phone with no problems.
    Regards

    Hi there, you can only buy a data bundle by text at the moment so you need to buy the bundles on a phone before putting in an iPad. You can buy multiple months at once though.

    Regards
    Paul


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Thanks Paul re the above information...

    Just wondering, after a call has been logged onto techincal support, how long does it take for them to rectify problem?

    Thanks

    It depends on the issue but it can take up to a week.

    Regards
    Paul


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    hi paul, i ordered a phone before xmas, got e-mail asking for ID, how do I proceed with order?

    thank you

    Hi there
    Just follow the instructions on the email.
    Regards
    Paul


  • Closed Accounts Posts: 1,463 ✭✭✭Trevor451


    Getting a 404 page when I try and send a web text. I think that the web text counter is also broken :rolleyes:


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Trevor451 wrote: »
    Getting a 404 page when I try and send a web text. I think that the web text counter is also broken :rolleyes:

    Just tested it there and it worked for me so the service is up. Have you ever been able to send a webtext?

    regards
    Paul


  • Closed Accounts Posts: 1,463 ✭✭✭Trevor451


    Just tested it there and it worked for me so the service is up. Have you ever been able to send a webtext?

    regards
    Paul

    Yep I have sent a few webtexts last month. Do you have to have credit to send a web text? Even though I never used a webtext this month it states that I have no webtexts remaining.

    EDIT: Just tried it out there again and it appears to be working. Webtext counter appears to be broken though


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  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Trevor451 wrote: »
    Yep I have sent a few webtexts last month. Do you have to have credit to send a web text? Even though I never used a webtext this month it states that I have no webtexts remaining.

    EDIT: Just tried it out there again and it appears to be working. Webtext counter appears to be broken though

    You have to have topped up in last 30 days by 10eur or more to get free webtexts, otherwise they are chargeable.

    regards
    Paul


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