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Screwfix deliveries

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    #122
    odoliam
    Registered Users Posts: 52 ✭✭odoliam


    My delivery has apparently arrived in the destination country for the second time.
    Guess it went on a short city break and ignored the non-essential travel guidance
    Maybe it's now actually here and out for delivery soon


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    #123
    mloc123
    Registered Users Posts: 9,454 ✭✭✭mloc123


    odoliam wrote: »
    My delivery has apparently arrived in the destination country for the second time.
    Guess it went on a short city break and ignored the non-essential travel guidance
    Maybe it's now actually here and out for delivery soon

    Don't get too excited... My package has arrived at destination country 3 times and even been out for delivery... Before arriving at destination country again.


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    #124
    mloc123
    Registered Users Posts: 9,454 ✭✭✭mloc123


    Any day now...


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    #125
    odoliam
    Registered Users Posts: 52 ✭✭odoliam


    aw hell

    got a reply back from Screwfix to my "where is my parcel" question
    Got sent back 3......3!!!! tracking numbers instead of the 1 I had
    Oh dear, I have no hope left now!


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    #126
    fabo1thecross
    Registered Users Posts: 143 ✭✭fabo1thecross


    I found the parcel force tracking number no good. And the gls one only slightly better. I rang gls in knock and got a lovely person after being on hold for a while. She said the problem with my package was paper work missing on parcel forces end. And we’re chasing it. Once it appeared on the gls tracking site as being in knock I had it two days later. Ordered on the 12th Jan and delivered on the 2nd feb.
    Afraid to order anything at the minute.


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    #127
    odoliam
    Registered Users Posts: 52 ✭✭odoliam


    hold the phone.....1 of the 3 is now marked "released from customs"
    I'll probably get the sanding papers and not the sander! :)


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    #128
    Bawnmore
    Registered Users Posts: 1,733 ✭✭✭Bawnmore


    Over a week since tracking has marked it delivered to REF: SCREWFIX RETURNS and no communication from Screwfix on what's happening. Replied to an original email thread with Screwfix support last week and got nothing back so opened a new one just now.


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    #129
    Bawnmore
    Registered Users Posts: 1,733 ✭✭✭Bawnmore


    Update here: Screwfix rang this morning to confirm that there were data complications when exporting and that the parcel was returned to them. They said this is now 100% sorted and they shouldn't be seeing the same delays from now. They gave me the option of refunding or resending. I asked them to resend and they put €40 credit on my account for the inconvenience. Interestingly, can only be redeemed via phone order or in store, not online.


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    #130
    purple hands
    Registered Users Posts: 1,069 ✭✭✭purple hands


    Ordered on 19th Jan, split into three shipments on 20th, two reached Ireland on 25th but same tracking status since then of "Arrived in destination country" and the other not yet shipped with status of "Advised".

    Maybe I should know better and it was obvious to others, but still seems a bit of a swizz that stuff ordered from screwfix.ie is coming from the UK. Will keep it properly local from now on.


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    #131
    phormium
    Registered Users Posts: 3,293 ✭✭✭phormium


    Was thinking of ordering a small item today, are they any better now, have the initial problems being ironed out any bit?

    It's just a hinge for a door but the only one any way local to me costs 38 euro as opposed to 17 on screwfix plus 5 for delivery, I'm all for supporting local but gap is too big! I'd like it asap though!


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    #132
    stratowide
    Registered Users Posts: 565 ✭✭✭stratowide


    Ordered on 19th jan.

    Emailed them yesterday to see whats the story.

    They emailed back today apologising about the delay saying to ignore the tracking situation and they will credit me back the money in 3-5 days.

    Apparently its been sent back to their distribution centre due to ongoing custom problems.

    Oh well.


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    #133
    bladespin
    Registered Users Posts: 7,334 ✭✭✭bladespin


    I've dealt with Screwfix several times and have had delivery problems with every order, to be fair this for the most part has been down to their couriers (GLS being absolutely hopeless), Screwfix themselves have been great helping out and sorting it each time without any hassle but they're way down the list and the last I'll use for anything urgent.


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    #134
    purple hands
    Registered Users Posts: 1,069 ✭✭✭purple hands


    phormium wrote: »
    Was thinking of ordering a small item today, are they any better now, have the initial problems being ironed out any bit?

    It's just a hinge for a door but the only one any way local to me costs 38 euro as opposed to 17 on screwfix plus 5 for delivery, I'm all for supporting local but gap is too big! I'd like it asap though!

    If Lenehans have something similar, have found them to be very quick. Based in Dublin though.


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    #135
    phormium
    Registered Users Posts: 3,293 ✭✭✭phormium


    Lenehans do but they are 35 euro plus postage I presume, they are out of stock of it anyway.


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    #136
    ElderWanderer
    Closed Accounts Posts: 24 ✭ElderWanderer


    My order of 8 January arrived after 2 weeks, minus 2 items. My 2 orders of 20 January arrived on Wednesday...kind of....as in the system said they were delivered.

    I had 4 items in 2 orders. I got one of the 4 items, and one utterly different item. I spent half an hour on the phone to them on Wednesday, then had to do a circuit of 2 stores in Dublin today to collect the items I had actually ordered including the missing items from 8 January, and drop off the item which some poor punter is probably missing while wondering why the hell they got my three items. I was offered the option of getting the missing items delivered & the wrong item collected. Ummm....no thank you...

    In summary, I'm ordering nothing else from Screwfix.ie unless it's in stock and available for collection at a store in Dublin. Quite simply not worth the hassle for anything which needs delivering.

    If it's not in stock in Ireland, I'll either pay extra somewhere else or do without.


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    #137
    phormium
    Registered Users Posts: 3,293 ✭✭✭phormium


    I've taken a chance on it anyway, let's see what happens :)

    PS confirmation says it will be delivered within 2/3 working days, I live in hope!


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    #138
    Mrcaramelchoc
    Registered Users Posts: 1,795 ✭✭✭Mrcaramelchoc


    I ordered stuff.3 weeks later no sign. They gave me a refund without question. They know they whole thing is bolloxed.

    Won't be ordering from them again.


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    #139
    sky6
    Registered Users Posts: 1,444 ✭✭✭sky6


    I ordered Stuff around Christmas they said Deliveries were taking a little longer I didn't mind as I wasn't in a hurry.
    It took 3 Weeks to arrive which was fine for me.


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    #140
    cruizer101
    Registered Users Posts: 3,205 ✭✭✭cruizer101


    Ordered two items on 18th of January. Tracking had it leave uk and arrive in destination country on 25th.
    Then today I get an email to say my refund has now been processed :confused:


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    #141
    purple hands
    Registered Users Posts: 1,069 ✭✭✭purple hands


    Two out of three parcels now marked as "released from customs". Getting somewhere...


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    #142
    odoliam
    Registered Users Posts: 52 ✭✭odoliam


    lol, getting so daft
    The 1 parcel released by customs, is still at that step for 4 days
    The other 2 have now passed that and have reached parcel center

    It's like watching Big Brother at night time :)


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    #143
    Sleeper12
    Registered Users Posts: 16,881 ✭✭✭✭Sleeper12


    Delivery times for screwfix were less than 7 days. Brexit has everything in a mess. Received my screwfix delivery today that I ordered 4 weeks ago.


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    #144
    PauloMN
    Moderators, Technology & Internet Moderators, Regional North East Moderators Posts: 10,857 Mod ✭✭✭✭PauloMN


    Same story here, ordered 26th Jan, current ParcelForce status is "Delivery Agent - IRELAND, REPUBLIC OF Released from customs".

    I hope these are teething problems, otherwise it's just unworkable for the long term. A few days is acceptable, weeks on end is not.


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    #145
    mloc123
    Registered Users Posts: 9,454 ✭✭✭mloc123


    "The parcel is expected to be delivered during the day."

    Today might be the day...


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    #146
    wpd
    Registered Users Posts: 492 ✭✭wpd


    ordered on the 25th Jan tracking says not even in the country yet

    first time to use screwfix and i wont be doing it again

    how did people get refunds I emailed them but got no reply?


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    #147
    swampgas
    Registered Users Posts: 3,535 ✭✭✭swampgas


    I emailed Screwfix on the first of Feb asking for a clear delivery date, within a week, or a refund. Today I was notified that they are refunding me.
    This is for an order made in early January.


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    #148
    listermint
    Registered Users Posts: 33,619 ✭✭✭✭listermint


    Lads..


    User Screwfix only if it's available for click and collect.

    Anything else then don't. Buy somewhere else local.

    All the fingers crossed and here's hoping won't speed up anything. Couriers simply aren't delivering anymore and those that are have customs hoops to jump through . Irregular ferry times and a bunch of other paperwork.


    You'd want to have all the time in the world to wait for stuff and if you do have weeks then grand knock yourself out. But hoping won't stop brexit having happened. These are the fruits.


    Click and collect is great though.


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    #149
    Marhay70
    Registered Users Posts: 1,912 ✭✭✭Marhay70


    Easy to blame Brexit, and it may have made things worse, but Screwfix delivery times were pretty **** to start with.


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    #150
    Leftyflip
    Registered Users Posts: 7,463 ✭✭✭Leftyflip


    Finally got the rest of my delivery, a week after receiving the first half. No more Screwfix for me!

    However, have to give Toolfix in Dundalk a shout out. Absolutely bang on to deal with and very helpful. They'll be getting more of my business from now on.


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    #151
    Brianmeath
    Registered Users Posts: 259 ✭✭Brianmeath


    There a complete disaster, I ordered parts in November and waited weeks for them to come even tough they said they were dispatched.


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