Brexit issues / bike24.com

Max Q · 08-01-2021 5:30pm

Just got the following from CRC. (Order placed Dec 31st, dispatched Jan 2nd)

Hi,

Thank you for your recent order.

I am sorry to inform you that unfortunately there has been a delay in delivering your order. This is because of large volumes and backlogs in Irish customs due to the recent Brexit changes.

Fastway are working hard to clear the backlog and deliver your parcel and we would hope this would be delivered next week.

Once again, I apologize for the inconvenience caused.

If you have any questions, please do not hesitate to ask.

[FONT=Arial,Helvetica,sans-serif]Thanks,[/FONT]
[FONT=Arial,Helvetica,sans-serif]Customer Service[/FONT]

LUKEG2411 · 08-01-2021 5:44pm

So I ordered a number of items off bike components.de when they started listing Ireland again on the 28th of Dec. It was shipped on the 29th with DHL where it sat in Germany until Tuesday where it was returned to sender for some reason.

I contacted them and they said there was issues with brexit. It was shipped again Wednesday but today says it’s been returned to sender again. Starting to get frustrating

Planet X · 08-01-2021 6:30pm

Yeah......got two emails from both Wig and CR.

As above.........we didn't prepare for, .....what's this Brexit thing???

:D

Courier companies......think they'd be up to speed huh?

ednwireland · 08-01-2021 9:02pm

Planet X wrote: »

Yeah......got two emails from both Wig and CR.

As above.........we didn't prepare for, .....what's this Brexit thing??? :D

Courier companies......think they'd be up to speed huh?

same email here

09-01-2021 1:08am

Bikeinn don’t seem to be sending orders either, just got email saying I was being refunded. ðŸ™„

prunudo · 09-01-2021 9:28am

Just on this, ordered parts from bike components last weekend, email to say DHL (Köln) have it, currently tracking is saying it has been sent to an Post but no further movement since Wednesday.

Had also ordered something from Wiggle on 26th and received it on 30th. But received the email yesterday to say my order was stuck in transit due to fastway having issues. So this leads me to think they don't have a clue where anything is.
Hopefully parcels stuck in transit make their way to everyone still waiting.

Stallingrad · 09-01-2021 9:36am

Why would you order anything online for the next while? It's chaos with all the shipping companies while they try to figure this out, and you'll be driven demented with orders stuck in a hub somewhere or trying to contact an overwhelmed customer care line.

Give it a few months to settle down and give your LBS a call.

prunudo · 09-01-2021 9:49am

I agree, and I'd love to support local but reality is they don't carry huge stock and don't have the parts you need so ultimately will be relying on the same couriers and supply chains that buying from online retailers will involve.

at1withmyself · 09-01-2021 9:54am

Agree with you on this but also the cost savings has to taken into account.

I did order some parts from wiggle last week but before ordering I checked a few online Irish stores and the difference was nearly 20% in wiggles favour. For that I can wait a few extra days.

prunudo wrote: »

I agree, and I'd love to support local but reality is they don't carry huge stock and don't have the parts you need so ultimately will be relying on the same couriers and supply chains that buying from online retailers will involve.

D13exile · 09-01-2021 10:02am

My last ever order from Wiggle, made on the 22nd December hasn’t arrived. An email from them yesterday said it was “stuck in Irish Customs backlog” which is bullsh1t as Fastway said they haven’t received my package yet from Wiggle. So now I’ll probably be hit with taxes and duty on an order I made prior to Brexit.

I found and have now used several times, two EU based companies for the purchase of cycling stuff that I’d highly recommend if anyone else is getting stung by the UK bike shops post Brexit. Mantel.com in the Netherlands and Deporvillage in Spain. Always have what I want in stock, competitive prices and fast shipping. Customer service is excellent too. Deporvillage were the only place I could find that had the bike rollers I wanted in stock.

smacl · 09-01-2021 11:35am

prunudo wrote: »

Just on this, ordered parts from bike components last weekend, email to say DHL (Köln) have it, currently tracking is saying it has been sent to an Post but no further movement since Wednesday.

Same here, order originally made on the 22nd, returned once, now as above. Nothing I'm in any mad hurry for so will see how it pans out. Also got some work stuff (not bike related) coming in from amazon.de and amazon.co.uk so will be interested to see how that fares.

Maidhci · 09-01-2021 11:51am

D13exile wrote: »

My last ever order from Wiggle, made on the 22nd December hasn’t arrived. An email from them yesterday said it was “stuck in Irish Customs backlog” which is bullsh1t as Fastway said they haven’t received my package yet from Wiggle. So now I’ll probably be hit with taxes and duty on an order I made prior to Brexit.

I found and have now used several times, two EU based companies for the purchase of cycling stuff that I’d highly recommend if anyone else is getting stung by the UK bike shops post Brexit. Mantel.com in the Netherlands and Deporvillage in Spain. Always have what I want in stock, competitive prices and fast shipping. Customer service is excellent too. Deporvillage were the only place I could find that had the bike rollers I wanted in stock.

I haven't bought anything from UK sites for the past 2 / 3 years - CRC were quite good and reasonably competitive, prior to change of ownership. Have found Rose, bike-discount, bike 24 to be very good. Rose prices are usually very good and customer service is excellent.

MojoMaker · 09-01-2021 12:06pm

Mantel and Depor both well known here, and yes great buying options from both.

Pain the ass the way it's playing out - it's not like these companies didn't have lots and lots of notice that Brexit was happening. of course Boris was telling British industry not to worry a 'great deal was coming' :rolleyes:

09-01-2021 2:49pm

MojoMaker wrote: »

Mantel and Depor both well known here, and yes great buying options from both.

Pain the ass the way it's playing out - it's not like these companies didn't have lots and lots of notice that Brexit was happening. of course Boris was telling British industry not to worry a 'great deal was coming' :rolleyes:

They don’t just sell in to Europe though, CRC and Wiggle both sell globally, so they should fully understand the intricacies of selling across borders.

ted1 · 09-01-2021 2:59pm

Covid is playing a with logistics than Brexit.

prunudo · 09-01-2021 3:13pm

smacl wrote: »

Same here, order originally made on the 22nd, returned once, now as above. Nothing I'm in any mad hurry for so will see how it pans out. Also got some work stuff (not bike related) coming in from amazon.de and amazon.co.uk so will be interested to see how that fares.

Update from earlier, its arrived in Ireland and now showing on the an Post tarcker so seems Germany to Ireland packages are making their way through again.

Granolite · 09-01-2021 3:46pm

Just selected a few random items on the Bike 24 website today and none are available to ship to Ireland.

Actually, according to Deutsch Post shipping from germany to Republic of ireland should be back up and running from 14th january...Fingers crossed anyway.

https://www.deutschepost.de/en/c/coronavirus.html#irland

Ireland:
During the pre-Christmas period, we were forced to restrict service to Ireland for business and contract customer parcels (DHL Paket International and DHL Paket Connect). We are pleased to inform you that we will be able to lift the current restrictions to service in full beginning Thursday, Jan. 14, 2021. Unrestricted service will be reinstated not only for business and contract customer parcels but also private customer parcels.

at1withmyself · 09-01-2021 4:44pm

Full thread already discussing it here;

https://touch.boards.ie/thread/2058143373/1

Granolite wrote: »

Just selected a few random items on the Bike 24 website today and none are available to ship to Ireland.

Actually, according to Deutsch Post shipping from germany to Republic of ireland should be back up and running from 14th january...Fingers crossed anyway.

https://www.deutschepost.de/en/c/coronavirus.html#irland

Ireland:
During the pre-Christmas period, we were forced to restrict service to Ireland for business and contract customer parcels (DHL Paket International and DHL Paket Connect). We are pleased to inform you that we will be able to lift the current restrictions to service in full beginning Thursday, Jan. 14, 2021. Unrestricted service will be reinstated not only for business and contract customer parcels but also private customer parcels.

Fann Linn · 09-01-2021 4:47pm

It's not only foreign suppliers that's affected by brexit however. I've ordered drivetrain bits and pieces from Cycle Superstore here in Dublin but they're still waiting for delivery of some items, in my case Jagwire gear cable.They're due in soon so I'll have mine hopefully this time next week.

I think it's gonna take awhile for everything to bed in before some pattern of normality resumes.

letape · 09-01-2021 5:47pm

at1withmyself wrote: »

Full thread already discussing it here;

https://touch.boards.ie/thread/2058143373/1

You’ve just included a link to this thread!

ED E · 09-01-2021 5:49pm

letape wrote: »

You’ve just included a link to this thread!

Mods likely merged.

magicbastarder · 09-01-2021 6:21pm

ED E wrote: »

Mods likely merged.

yep, i forgot to put a note to this effect in the thread!

09-01-2021 7:06pm

So who can we actually order on line from at the minute/next week?

Kevincavan83 · 09-01-2021 7:25pm

837897 wrote: »

So who can we actually order on line from at the minute/next week?

Probably no one unless they have them in stock in Ireland. Most lbs will be ordering parts in from UK or conti Europe so parts are gonna be scarce

Fann Linn · 09-01-2021 7:41pm

837897 wrote: »

So who can we actually order on line from at the minute/next week?

I'm due a delivery from Alltricks France next week by DPD apparently. Will wait and see.

magicbastarder · 09-01-2021 9:09pm

837897 wrote: »

So who can we actually order on line from at the minute/next week?

the only time i've ever ordered anything online for the bike was from a chap in cork trading as bikeman.ie; good customer service but he's a very small player compared to the sites being discussed here.

Flaccus · 09-01-2021 9:43pm

Fann Linn wrote: »

I'm due a delivery from Alltricks France next week by DPD apparently. Will wait and see.

I looked at my AllTricks tracking in the past and all deliveries seem to go through Chronopost in Roissy directly to Ireland (either Shannon or UK) where DPD then take over. I'd say you should be safe enough.

CramCycle · 10-01-2021 2:31am

Max Q wrote: »

Just got the following from CRC. (Order placed Dec 31st, dispatched Jan 2nd)

My two orders were dispatched in the first week of December, your not only fighting Brexit, you are dealing with Fastway

prunudo wrote: »

Just on this, ordered parts from bike components last weekend, email to say DHL (Köln) have it, currently tracking is saying it has been sent to an Post but no further movement since Wednesday.

Typically my experience has been they stock pile the orders for a week in Koln before shipping, An Post only register it even existed after it has arrived. Basically, you should have it in the first few days of next week.

Planet X · 10-01-2021 9:39am

There's a movement.

Ordered Jan 1st.
"Received in their central distribution hub". Hawkes Bay Couriers (Original name), 8:20am today.

:pac::pac::pac::pac:

Kevincavan83 · 10-01-2021 9:55am

Planet X wrote: »

There's a movement.

Ordered Jan 1st.
"Received in their central distribution hub". Hawkes Bay couriers, 8:20am today.

:pac::pac::pac::pac:

Snap....... New wheels on the way

macapaca · 10-01-2021 11:00am

Fann Linn wrote: »

I'm due a delivery from Alltricks France next week by DPD apparently. Will wait and see.

Ordered from Alltricks on Jan 1st and it arrived yesterday. So no worries I’d say overall

macapaca · 10-01-2021 11:09am

Planet X wrote: »

There's a movement.

Ordered Jan 1st.
"Received in their central distribution hub". Hawkes Bay Couriers (Original name), 8:20am today.

:pac::pac::pac::pac:

And same with me this morning from an order before Christmas. Result! Showing up on the Hawkes bay couriers thing this morning!

smacl · 10-01-2021 12:23pm

Stuff I ordered with Bike-Discount is moving too, looks like it could finally arrive tomorrow.

"The shipment has left the import parcel center in the destination country/destination area."

Planet X · 10-01-2021 12:37pm

The mince pies are finished

:D

CantGetNoSleep · 10-01-2021 1:45pm

I've a Sigma Sports order on the way (I'm in France). DHL tracking is saying "Some options are unavailable because you may owe duty and/or VAT on this shipment. If you owe duty and/or VAT you will receive a message with the amount owed. Please pay promptly to avoid any delivery delay."

Not due to arrive until Wednesday so over two weeks processing time

iwillhtfu · 10-01-2021 2:55pm

Movement with mine also. I never followed up with cancelling the order as it's nothing overly important so can wait. I'm curious now though if any duty will be applied.

saccades · 10-01-2021 4:40pm

Aegir wrote: »

They don’t just sell in to Europe though, CRC and Wiggle both sell globally, so they should fully understand the intricacies of selling across borders.

I think that's harsh. The UK government have had four years to get a plan of where and what the sunlit uplands of brexit will look like and only got the trade deal sorted at the last minute.

How is a company supposed to get stuff across an international border when the customs and revenue staff don't properly know? How many extra staff have the UK recruited and trained? How much infrastructure? I bet less was spent on that than the Boris bridge.

It's Xmas, it's covid and it's those 50.2% tools across the water have come together to make a perfect mug of noodle ****e soup with parcels floating around lost in the depths.

koutoubia · 10-01-2021 4:54pm

My sonwho works in Fastway has been told to expect tobe very busy next week as a lot of stuff trapped in limbo due to brexit/customs is expected to be freed up early in the week.
May give some of ya's some hope.

I have a shopping list for bike.24 so hopefully they start shipping to us soon!

ednwireland · 10-01-2021 5:57pm

looks like my fastaway parcel from crc has appeared in letterkenny #1

D13exile · 10-01-2021 8:20pm

My Wiggle parcel (ordered prior to Xmas) has finally appeared on Fastway’s tracking site. Supposed to have it tomorrow.

CramCycle · 10-01-2021 10:41pm

D13exile wrote: »

My Wiggle parcel (ordered prior to Xmas) has finally appeared on Fastway’s tracking site. Supposed to have it tomorrow.

What odds are you offering?

D13exile · 11-01-2021 1:11am

CramCycle wrote: »

What odds are you offering?

I did say “supposed”:D

Cee-Jay-Cee · 11-01-2021 1:19am

iwillhtfu wrote: »

Same here dispatched on the 27th but no sign of it or scan from fastway. Tomorrow is 10 days so have to fill in lost package report and await a refund. I'd say they just stalled all deliveries ordered around that time to see what charges were due.

I read a post by someone this morning that had gotten a parcel from DPD delivered only for the driver to return and ask for the parcel back as there was a customs bill outstanding on it.

I’d love to have been that recipient! The delivery driver would be told where to go sharpish!

smacl · 11-01-2021 9:26am

Bike-discount package arrived today (ordered 22nd Dec).

PJ_RS1800 · 11-01-2021 11:40am

CRC delivery arrived this morning.
Ordered on 28th.
It only showed up on Fastway tracking last night.

D13exile · 11-01-2021 12:32pm

Wiggle order arrived this morning, took three weeks but at least I’ve my new Northwave cycling shoes and cateye bike computer now. No sign of a customs bill even though order was over €200

G1032 · 11-01-2021 1:29pm

Fastway have scanned my CRC order from the 31st. Hopefully that'll arrive today or tomorrow. In no great hurry for it.

Another order coming in from England. That's stuck somewhere.
Royal Mail tracking last updated on Friday morning at 4am with "your item is now leaving the UK". Link provided to continue the tracking with An Post but as of now An Post haven't got it on their system.

Edit
It's in Ireland now :-)
Probably gonna have to pay VAT on it but will wait and see sure

muddypaws · 11-01-2021 6:22pm

My CRC order arrived today. Realistically, with a bank.holiday on New Years day the delivery time wasn't that bad, on the 7th working day, we've just got used to really fast deliveries.

CantGetNoSleep · 11-01-2021 7:57pm

CantGetNoSleep wrote: »

I've a Sigma Sports order on the way (I'm in France). DHL tracking is saying "Some options are unavailable because you may owe duty and/or VAT on this shipment. If you owe duty and/or VAT you will receive a message with the amount owed. Please pay promptly to avoid any delivery delay."

Not due to arrive until Wednesday so over two weeks processing time

This arrived today and nothing due on it thankfully

joey100 · 12-01-2021 10:15am

Set of wheels ordered from Bike discount.de on the 7th Jan, look like they are out for delivery today. They use DPD. Was expecting it to take a few weeks so very happy with the speed.

Brexit issues / bike24.com

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