Amazon

The Continental Op · 01-12-2020 9:34pm

Nobotty wrote: »

Mixed bag with amazon here
Currently have 2 items due
One has not been dispatched, ordered 2 weeks ago
I've rang them twice about that or rather they called me back
They said the item is in stock but they are trying to source a source nearest to me

Ever hear that excuse before??

...

Had that excuse at the beginning of the year. Listing stated 4 in stock and 2 in stock for days after. Amazon said they were out of stock. I wouldn't let it go and eventually one of the reps admitted that they did have one left in stock but it wasn't in a warehouse that was available for delivery to me.

About a month later item was delivered but never in that time became back in stock.

j4vier · 02-12-2020 11:42am

Last week they had a map with a tracker which showed how far the delivery is.

This week i don't see this function.

Did they get rid of it? Found it really useful

Sorry did not see the complaints above, for me it worked really well

Hurrache · 02-12-2020 11:45am

Enrico Palazzo wrote: »

I have stopped following that tracking, it was a waste of time. The 2-hour delivery window notification that some other couriers send is way more useful.

Technocentral wrote: »

Yeah, seems like it's tokenist at best.

I find it's pretty accurate once you get the map. Ignore the number of stops for the most part, sometimes it's right, sometimes not, but the mapping is good.

j4vier wrote: »

Last week they had a map with a tracker which showed how far the delivery is.

This week i don't see this function.

Did they get rid of it? Found it really useful

Sorry did not see the complaints above, for me it worked really well

It only appears as a map when it seems to get close to you, or when the driver turns his tracker on, not sure, but the map is never available until they're my side of the city.

Technocentral · 02-12-2020 12:08pm

Despite the map it never showed up last night. That's why I said it was tokenist

Hurrache · 02-12-2020 12:39pm

It could have been brought back to the depot due to delays. I've had one out for delivery, could see where it was on the map, but it was brought back to the depot after 9pm. It's not necessarily tokenistic, it was probably out for delivery and but never delivered.

Technocentral · 02-12-2020 1:57pm

Hurrache wrote: »

It could have been brought back to the depot due to delays. I've had one out for delivery, could see where it was on the map, but it was brought back to the depot after 9pm. It's not necessarily tokenistic, it was probably out for delivery and but never delivered.

It probably was I'm just saying that the courier model of delivery between say 12pm and 2pm for example is a much better model than meaningless stops, anyway I just got an email again saying its out for delivery so hopefully it will show up.

Polar101 · 02-12-2020 4:45pm

I had two parcels delivered today by Amazon, got one left "in the mail room" (also known as hallway) and the second one was handed to me an hour later. Feels a bit strange that they don't think it's a good idea to deliver both parcels at the same time. At least the map tracking worked fine with the 2nd delivery, but that was the first time it was useful.

Don't seem to have an option to choose "combine items to as few shipments as possible" with Prime, either.

mgbgt1978 · 03-12-2020 12:38am

Apologies if this is already here on this Thread. (I searched but couldn't find it).
Anyway I ordered 4 separate items from amazon UK last week. Delivery date was promised as Monday 30/11 for 3 items,and Tue 01/12 for the remaining 1 item.
All are showing with An Post Tracking Numbers.
I received one item yesterday morning (the one with a delivery date of 01/12).
I then received 3 separate messages yesterday on my Amazon App all stating the following;
"We’re very sorry your delivery is late. If you have not received your package by tomorrow, you can come back here the next day for a refund."
Then today another 3 messages stating;
We’re very sorry your delivery is late. If you have not received your package by today, you can come back here the next day for a refund".
All 3 packages are tracked as far as An Post's Dublin Sorting Office (all since 26/11), and I am in Co. Limerick.
I cannot be the only person here who has received these messages from Amazon (especially with Black Friday volumes). Has anybody else received a similar message and did they have any joy regarding a refund ? I can't see all 3 packages arriving tomorrow.
BTW I am an Amazon Prime subscriber in case this only applies to us 'special people'.....

And before anyone mentions "it's very busy at the moment", etc, please remember that I did not contact Amazon. They sent these messages without any complaints from myself.

whiterebel · 03-12-2020 1:01am

An Post is jammed for the last few weeks. Your stuff should turn up in a few days. You can get a refund, but they may ask you to return the stuff, depending on what it is.

august12 · 03-12-2020 8:15am

mgbgt1978 wrote: »

Apologies if this is already here on this Thread. (I searched but couldn't find it).
Anyway I ordered 4 separate items from amazon UK last week. Delivery date was promised as Monday 30/11 for 3 items,and Tue 01/12 for the remaining 1 item.
All are showing with An Post Tracking Numbers.
I received one item yesterday morning (the one with a delivery date of 01/12).
I then received 3 separate messages yesterday on my Amazon App all stating the following;
"We’re very sorry your delivery is late. If you have not received your package by tomorrow, you can come back here the next day for a refund."
Then today another 3 messages stating;
We’re very sorry your delivery is late. If you have not received your package by today, you can come back here the next day for a refund".
All 3 packages are tracked as far as An Post's Dublin Sorting Office (all since 26/11), and I am in Co. Limerick.
I cannot be the only person here who has received these messages from Amazon (especially with Black Friday volumes). Has anybody else received a similar message and did they have any joy regarding a refund ? I can't see all 3 packages arriving tomorrow.
BTW I am an Amazon Prime subscriber in case this only applies to us 'special people'.....

And before anyone mentions "it's very busy at the moment", etc, please remember that I did not contact Amazon. They sent these messages without any complaints from myself.

Have received same message as you on a number of occasions and refunded for a few items, located in same area as you, tried a refund again last night but asked to contact customer service, probably because item is of a higher value than previous refunds.

mgbgt1978 · 03-12-2020 11:53am

whiterebel wrote: »

An Post is jammed for the last few weeks. Your stuff should turn up in a few days. You can get a refund, but they may ask you to return the stuff, depending on what it is.

You're right regarding An Post. Even last Friday they had over 2 million extra items arrive (according to my Postman)....before the actual Black Friday onslaught.
Anyway one of my orders arrived this morning (the cheapest, a €4 Cable).
Another (phone cover) still showing in Dublin, and due for a refund request tomorrow.
The 3rd package is a mobile phone (paid £99, down from £179) still showing in Dublin since 26/11. That was due for a refund request this morning. Request went through an automated process, request apparently approved automatically and no mention of returning the item (or paying again for it when/if it arrives)

Hurrache · 03-12-2020 11:56am

I think they can be held once they're processed by An Post if Amazon flag them early enough so they won't get delivered.

DubTony · 03-12-2020 6:05pm

My experience so far has been dismal.
Two items to be delivered last Monday 30th November.

One was delayed and delivery was changed to Wednesday 2nd December. No problem there. This was being delivered to my place of work (I wasn't expecting them to be delivering after 5 or 6 pm)
I watched the tracking from time to time over a period of 4 hours and it showed that a driver was moving back and forth in an area between Tara Street and Moss St for the whole time. He remained stationary for about an hour around 6 pm. My store closed at 7 and when I got home I tracked him again to find that he'd moved further away. But at 8:45 I checked and he was right at my shop. A few minutes later I got the Attempted Delivery message on the screen.
It did seem unlikely that he had 4 hours worth of delivery in that area for Amazon, so I'm thinking that they're not exclusive drivers.
Anyway, the driver was on the other side of the city today, and at 3:45pm the message changed from "Delivery by 9pm" to Attempted Delivery- We had a problem.
The problem was that he didn't bother his backside. The shop is open. The further details says

"The carrier is unable to gain access to the front door to deliver the parcel. Please contact Amazon to provide additional delivery instructions". So there's bullsh1t being reported by lazy drivers.

My wife was having a package delivered to her work on Monday. It didn't show, but she got a phone call from work at about 7:30pm to say that a man from a nearby (to her workplace) housing estate called and said that her package was sitting on his doorstep when he got home.
I checked the tracking and it said "Parcel Was Handed to Resident".

This is the first time since I started ordering from Amazon, about 20 years ago that I've had issues with delivery. Yeah there was the occasion when the post office sent a parcel back after the post man had tried to deliver to my neighbour when I wasn't in, and then stupidly put the "tried to deliver" letter into the neighbours door instead of mine. They returned from holidays 3 days later. That was the only issue - ever. Now it's 2 in a couple of days (not to mention the other one from somewhere else - but that's another story) So it looks like they've either hired a bunch of idiots or they're using lazy bastard contractors who don't give a **** and aren't accountable - unlike the post office guys.

This doesn't bode well for my future dealings and Prime membership.

mgbgt1978 · 03-12-2020 11:21pm

Hurrache wrote: »

I think they can be held once they're processed by An Post if Amazon flag them early enough so they won't get delivered.

Sorry, but I find that very hard to believe.
An Post can only return items to the Sender if they are unable to deliver them....eg. incomplete address, COD not paid, etc.
There is absolutely nothing in their T&C's that allows a Sender to 'recall' any Mail.

delly · 04-12-2020 12:04am

Yeah, the refund option has no bearing on delivery if it is already in the position of An Post. I've had many items refunded and got the item a little later. I know that Amazon have super customer service, but to give an auto refund 3 days past the expected delivery date is crazy imho.

mgbgt1978 · 04-12-2020 12:18am

TBH I was fully expecting to be just given the option of speaking to an Amazon CS agent.
The Cover for this refunded phone was 'due today or get a refund tomorrow' (actually it was promised for last Tuesday when ordered). It is still in Dublin with An Post so I'll see how my refund request goes in the morning.

Again, as already stated, if Amazon were not sending me messages practically handing me a refund I would be giving it a few more days before contacting them.

Shpongler · 04-12-2020 7:51pm

mgbgt1978 wrote: »

Apologies if this is already here on this Thread. (I searched but couldn't find it).
Anyway I ordered 4 separate items from amazon UK last week. Delivery date was promised as Monday 30/11 for 3 items,and Tue 01/12 for the remaining 1 item.
All are showing with An Post Tracking Numbers.
I received one item yesterday morning (the one with a delivery date of 01/12).
I then received 3 separate messages yesterday on my Amazon App all stating the following;
"We’re very sorry your delivery is late. If you have not received your package by tomorrow, you can come back here the next day for a refund."
Then today another 3 messages stating;
We’re very sorry your delivery is late. If you have not received your package by today, you can come back here the next day for a refund".
All 3 packages are tracked as far as An Post's Dublin Sorting Office (all since 26/11), and I am in Co. Limerick.
I cannot be the only person here who has received these messages from Amazon (especially with Black Friday volumes). Has anybody else received a similar message and did they have any joy regarding a refund ? I can't see all 3 packages arriving tomorrow.
BTW I am an Amazon Prime subscriber in case this only applies to us 'special people'.....

And before anyone mentions "it's very busy at the moment", etc, please remember that I did not contact Amazon. They sent these messages without any complaints from myself.

I was scheduled to have 4 packages from Amazon delivered today, only 3 arrived despite all showing up as 'delivered' on Amazon/An-Post tracking.
Not sure what is up with that?
Amazon's friendly bot told me to wait until Tuesday, as this can happen from time to time. I put a Query in on the An-post page, but not hoping for much there at this time of year.

I have a feeling it will turn up tomorrow though

um7y1h83ge06nx · 04-12-2020 8:02pm

mgbgt1978, I'm having the same problems in Co. Limerick. Dublin seems to be faring well but most other places are pretty poor.

I had a Prime trial and cancelled it. With the slow deliveries in this part of the country and Brexit it's not worth it for me anyway.

Spon Farmer · 06-12-2020 11:13am

I was going to sign up for the free trial but was wondering what kind of delay it would have with An Post?

Amazon customer service told me the two delivery is guaranteed but I an Irish retailer I bought from said An Post are having massive delays.

So I assume I wouldn’t get it in two days but would I get faster than a normal delivery? Are they prioritised delivery or something?

schmoo2k · 06-12-2020 11:32am

Spon Farmer wrote: »

I was going to sign up for the free trial but was wondering what kind of delay it would have with An Post?

Amazon customer service told me the two delivery is guaranteed but I an Irish retailer I bought from said An Post are having massive delays.

So I assume I wouldn’t get it in two days but would I get faster than a normal delivery? Are they prioritised delivery or something?

From experience Amazon Prime arrives quicker than regular Amazon shipping (most arriving on time, and while some were delayed, only by a day or two - all from the UK).
FWIW I enabled my 30 day free trial on Black Friday and will cancel once the Xmas shopping window is closed (we already have Amazon Prime TV via another house member, so no point in keeping).

schmoo2k · 06-12-2020 11:39am

Mr.S wrote: »

Slows down delivery if they group packages even if it's going to the same address. The same way you get multiple packages if you make one order.

When your at checkout, if all your items are coming from the same fulfilment centre - you should have the option to combine. These days it's likely a mix of multiple different locations if your items are very varied.

In Cork they will get grouped if leaving local sort center on the same day - but even then they will get split if one is AM and the other is PM (in the City) so probably a JIT type of thing.

Spon Farmer · 06-12-2020 12:17pm

schmoo2k wrote: »

From experience Amazon Prime arrives quicker than regular Amazon shipping (most arriving on time, and while some were delayed, only by a day or two - all from the UK).
FWIW I enabled my 30 day free trial on Black Friday and will cancel once the Xmas shopping window is closed (we already have Amazon Prime TV via another house member, so no point in keeping).

An extra day or day on Prime delivery isn’t bad.

Are regular Amazon orders getting big delays in An Post? Or is everything just a day or two late?

VanHalen · 06-12-2020 12:34pm

Ordered Bob Marley and the Wailers box set from Amazon France yesterday (€15 plus postage) and it was delivered this morning.

um7y1h83ge06nx · 06-12-2020 12:36pm

I'm in Limerick and had a Prime trial up to Friday and it's being very slow as recently it's all coming through An Post.

If you're in Dublin Prime seems good but not so much in other areas around the country.

Spon Farmer · 06-12-2020 12:55pm

Rafael Tangy Zit wrote: »

I'm in Limerick and had a Prime trial up to Friday and it's being very slow as recently it's all coming through An Post.

If you're in Dublin Prime seems good but not so much in other areas around the country.

I’m actually having my stuff sent to Limerick.

How many extra days on Prime delivery? I can’t place the order until Tuesday

mgbgt1978 · 06-12-2020 12:58pm

Hard to say. The major hold-up seems to be with An Post. Anything between 2 to 5 days from when it's scanned into Dublin.

If you're lucky your order might come by DPD.

Spon Farmer · 06-12-2020 1:09pm

mgbgt1978 wrote: »

Hard to say. The major hold-up seems to be with An Post. Anything between 2 to 5 days from when it's scanned into Dublin.

If you're lucky your order might come by DPD.

I’ve only ever received an Amazon package from An Post but other have mentioned that DPD also deliver.

Any idea how DPD are chosen or can we request DPD?

The Continental Op · 06-12-2020 1:12pm

Spon Farmer wrote: »

I’ve only ever received an Amazon package from An Post but other have mentioned that DPD also deliver.

Any idea how DPD are chosen or can we request DPD?

You can't. Its up to Amazon and their automated systems.

mgbgt1978 · 06-12-2020 1:13pm

Seems to be the luck of the draw.
I had 4 orders delivered this week, all arrived via An Post. Daughter (same house) had 3 orders arrive, all with DPD ????

Spon Farmer · 06-12-2020 1:37pm

JackieChang wrote: »

"This item cannot be shipped to your selected delivery location. Please choose a different delivery location."

Any idea why so many items don't ship to Ireland? It's just a feckin laptop stand I'm looking for. A light & cheap piece of plastic.

You could sign up to addresspal if their shipping charge makes it worth while ?

Supercell · 06-12-2020 1:46pm

Anyone know if Amazon have made any kind of official statement regarding Brexit impact on Irish customers?
Do we now order of amazon.de or do we stick with .co.uk and hope they are shipped from the Irish distribution centre?(is there anyway of knowing what stuff is there?)

I did a raft of orders last month but am afraid to now in case something is delayed and wont be delivered until January, I'd imagine customs will be jammers in the new year with stuff from the UK.

Spon Farmer · 06-12-2020 1:50pm

The Continental Op wrote: »

You can't. Its up to Amazon and their automated systems.

mgbgt1978 wrote: »

Seems to be the luck of the draw.
I had 4 orders delivered this week, all arrived via An Post. Daughter (same house) had 3 orders arrive, all with DPD ????

I asked customer support the girl told me that DPD are taking the majority of packages and there is a high chance an order will go with them

The Continental Op · 06-12-2020 1:58pm

Spon Farmer wrote: »

I asked customer support the girl told me that DPD are taking the majority of packages and there is a high chance an order will go with them

And you believed them

mgbgt1978 · 06-12-2020 2:04pm

Supercell wrote: »

Anyone know if Amazon have made any kind of official statement regarding Brexit impact on Irish customers?
Do we now order of amazon.de or do we stick with .co.uk and hope they are shipped from the Irish distribution centre?(is there anyway of knowing what stuff is there?)

I did a raft of orders last month but am afraid to now in case something is delayed and wont be delivered until January, I'd imagine customs will be jammers in the new year with stuff from the UK.

They don't hold any stock in Ireland. It's just a distribution centre for stuff that comes into Ireland and is being delivered by Amazon themselves. Mainly in the Greater Dublin area.

They haven't made any statement regarding Irish Customers shopping on the UK site......yet.

Spon Farmer · 06-12-2020 2:56pm

The Continental Op wrote: »

And you believed them

The young lady had no reason to lie to me and I had no reason to question her virtue

Supercell · 06-12-2020 3:15pm

mgbgt1978 wrote: »

They don't hold any stock in Ireland. It's just a distribution centre for stuff that comes into Ireland and is being delivered by Amazon themselves. Mainly in the Greater Dublin area.

They haven'y made any statement regarding Irish Customers shopping on the UK site......yet.

Thanks mgbgt1978, wish they would come out with something soon, getting very close now to the finish line.

mgbgt1978 · 06-12-2020 3:20pm

It's possible they are waiting to see what sort of Brexit Deal is finalised.

accensi0n · 06-12-2020 3:31pm

Live in an apartment complex with a concierge that receives all the packages/parcels.

Last couple of weeks, amazon packages are being left all over the place, I guess because they're now being delivered out of normal business hours as well.

Instead of being left with the concierge service, they're being left inside the main doors of buildings at the lifts, in the hallways outside apartments, in the buildings at the letter box area. All of which require the delivery person tailgating a resident into the building.

Had one left outside my apartment door today. Tracking info said "Handed to resident". :pac:

Nonoperational · 06-12-2020 9:28pm

mgbgt1978 wrote: »

They don't hold any stock in Ireland. It's just a distribution centre for stuff that comes into Ireland and is being delivered by Amazon themselves. Mainly in the Greater Dublin area.

They haven't made any statement regarding Irish Customers shopping on the UK site......yet.

I ordered something at 5pm on Sat and I got it this morning at 9:15. Thats fair efficient if coming from the UK.

um7y1h83ge06nx · 06-12-2020 9:48pm

Nonoperational wrote: »

I ordered something at 5pm on Sat and I got it this morning at 9:15. Thats fair efficient if coming from the UK.

You in Dublin? And who delivered it?

I have an Echo Dot ordered since November 20th, based in Limerick and to be delivered by Asendia.

Nonoperational · 06-12-2020 10:07pm

Rafael Tangy Zit wrote: »

You in Dublin? And who delivered it?

I have an Echo Dot ordered since November 20th, based in Limerick and to be delivered by Asendia.

Yeah in Dublin. Delivered by Parcel King with a GA tracking number.

Sheep Shagger · 06-12-2020 10:14pm

mgbgt1978 wrote: »

They don't hold any stock in Ireland. It's just a distribution centre for stuff that comes into Ireland and is being delivered by Amazon themselves. Mainly in the Greater Dublin area..

Not sure that's correct- I'm in Dublin and getting stuff next day delivery, so highly doubt that's getting here that quick from a UK warehouse.

VG31 · 06-12-2020 10:40pm

Sheep Shagger wrote: »

Not sure that's correct- I'm in Dublin and getting stuff next day delivery, so highly doubt that's getting here that quick from a UK warehouse.

This has been discussed many times, it's coming from the UK.

If you look at your parcel you will see the warehouse code such as MAN (Manchester) or MME (Darlington).

mgbgt1978 · 07-12-2020 12:10am

Nonoperational wrote: »

I ordered something at 5pm on Sat and I got it this morning at 9:15. Thats fair efficient if coming from the UK.

Sheep Shagger wrote: »

Not sure that's correct- I'm in Dublin and getting stuff next day delivery, so highly doubt that's getting here that quick from a UK warehouse.

If you think an item originated in Ireland then Amazon are getting very, very good at cross-matching fresh orders with returned items still in transit in Ireland......;)

schmoo2k · 07-12-2020 8:58am

mgbgt1978 wrote: »

If you think an item originated in Ireland then Amazon are getting very, very good at cross-matching fresh orders with returned items still in transit in Ireland......;)

In London the pre-stock certain items in the delivery vans just in case someone happens to order it (based on machine learning) - pretty freaky if you order something and it arrives 5 min later!

Sheep Shagger · 07-12-2020 10:55am

mgbgt1978 wrote: »

If you think an item originated in Ireland then Amazon are getting very, very good at cross-matching fresh orders with returned items still in transit in Ireland......;)

Ordered something yesterday and it just arrived.

Asked the Amazon delivery guy as a matter of interest where was the item picked and packed, was it here orc the UK and he said 'the warehouse here' ?

ED E · 07-12-2020 1:30pm

Sheep Shagger wrote: »

Ordered something yesterday and it just arrived.

Asked the Amazon delivery guy as a matter of interest where was the item picked and packed, was it here orc the UK and he said 'the warehouse here' ?

Look at the label. Bottom section.

um7y1h83ge06nx · 07-12-2020 2:46pm

An Echo Dot has went AWOL for me, cannot get very detailed tracking, it is being delivered via Asendia.

Was willing to take a replacement if it was delivered via DPD but the agent said they cannot manually specify the delivery company. Had to go for a refund instead.

delly · 07-12-2020 7:26pm

Rafael Tangy Zit wrote: »

An Echo Dot has went AWOL for me, cannot get very detailed tracking, it is being delivered via Asendia.

Was willing to take a replacement if it was delivered via DPD but the agent said they cannot manually specify the delivery company. Had to go for a refund instead.

It'll more than likely come, my first echo was from Asendia and took the longest. Got my refund as well as a second order I created as a backup from DPD. I sent the second one back, so now have one echo at zero cost.

august12 · 07-12-2020 9:02pm

delly wrote: »

It'll more than likely come, my first echo was from Asendia and took the longest. Got my refund as well as a second order I created as a backup from DPD. I sent the second one back, so now have one echo at zero cost.

Got a refund on 10" fire hd, it's missing in action somewhere in Ireland since 24th November, attempted delivery this morning at 8, no idea what's happened to it,

Amazon

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