Nightline/Parcel Motel Thread Part 2 (post all related questions here)

spix · 22-08-2020 5:33pm

Gadgetman496 wrote: »

Yep, just checked there & I'm getting the same.

Hopefully down for maintenance to fix issue mentioned.. or banned both of us :pac:

Gadgetman496 · 22-08-2020 5:41pm

spix wrote: »

Hopefully down for maintenance to fix issue mentioned.. or banned both of us :pac:

That's it; they're onto us for exposing their undercover operation to wipe our accounts.

spix · 26-08-2020 4:50pm

Gadgetman496 wrote: »

That's it; they're onto us for exposing their undercover operation to wipe our accounts.

Would you believe they just done it again. Parcel motel -> parcel motel. Got charged 3.95 to receive

Gadgetman496 · 26-08-2020 4:57pm

spix wrote: »

Would you believe they just done it again. Parcel motel -> parcel motel. Got charged 3.95 to receive

Well then, I'd imagine their system is doing it automatically. Hardly a random error by one of their operators. They would want to sort that ASAP.

DilD · 22-09-2020 11:08am

Anyone seeing a delay in deliveries lately? My parcel was received by PM a week ago and I'm still waiting to hear an update, it's coming from Dublin so a week and nothing is a joke. I know with everything going on it's easy to say delays are expected but it's not acceptable that they cannot deliver a small parcel a 3 hour drive in a week. I've ordered goods from America during the pandemic and they came in 3-4 days. Beyond useless service, I'm not surprised though when I see the Nightline logo on the website, another terrible service provider

Norderburse · 22-09-2020 11:11am

DilD wrote: »

Anyone seeing a delay in deliveries lately? My parcel was received by PM a week ago and I'm still waiting to hear an update, it's coming from Dublin so a week and nothing is a joke. I know with everything going on it's easy to say delays are expected but it's not acceptable that they cannot deliver a small parcel a 3 hour drive in a week. Beyond useless service, I'm not surprised though when I see the Nightline logo on the website, another terrible service provider

Yes, DHL delivered to the NI address early on Friday morning (7am). The parcel hasn’t been logged in the Parcel Motel system yet, I registered on the expected delivery section on Saturday in case the PM number wasn’t on the slip, no acknowledgement or update since. Not great service at all.

DilD · 22-09-2020 11:16am

mr.sensible wrote: »

Yes, DHL delivered to the NI address early on Friday morning (7am). The parcel hasn’t been logged in the Parcel Motel system yet, I registered on the expected delivery section on Saturday in case the PM number wasn’t on the slip, no acknowledgement or update since. Not great service at all.

It's my first time using PM and will likely be my last. It's a pity as it is a great idea for ordering items from the UK. But when they take as long as they do then the whole point in their service is void, I'll be happier to pay a little extra on standard UK shipping and recieve my items on time then use this so called service again.

Their website says to allow 1 day for the parcel to be in the locker after they recieve it, that's comedy. Services like this need to be penalised for false advertising, taking your money and not delivering on what they said. No difference between them and a broadband company that promises fast internet and turns out to be dead slow *cough cough* eir.

blue5000 · 22-09-2020 4:20pm

Night line got taken over by another courier, I think it's UPS. AFAIK they only wanted to buy the PM section of the business, but they ended up with the whole lot, this might be part of the reason for the slowdown.

Depending on what day you buy something in UK, it seems to be 7-10 days now for it to arrive. What will it be like next year?

kiki smiling · 22-09-2020 4:24pm

You should receive a text message from Parcel Motel with a "collection pin" to enter on the keypad at the location when prompted, then you are all good to go

coylemj · 22-09-2020 5:31pm

DilD wrote: »

Anyone seeing a delay in deliveries lately? My parcel was received by PM a week ago and I'm still waiting to hear an update, it's coming from Dublin so a week and nothing is a joke.

That sounds like a delay caused by a backlog for your collection point. From Black Friday (late November) to Christmas, it can get really chronic and they're liable to switch your package to a nearby point, often a 'popup' point like the dressing rooms at Kilmacud Crokes in Stillorgan. At other times, you just have to wait.

Once they log it into their system, I wouldn't attempt to get it rerouted (to an alternative collection point), their system is not setup to do this at the behest of the customer.

silver2020 · 23-09-2020 1:53pm

blue5000 wrote: »

Night line got taken over by another courier, I think it's UPS. AFAIK they only wanted to buy the PM section of the business, but they ended up with the whole lot, this might be part of the reason for the slowdown.

Depending on what day you buy something in UK, it seems to be 7-10 days now for it to arrive. What will it be like next year?

UPS bought Nightline for their main business. Parcel motel was a handy addition. Nightline are very strong in day specific delivery to businesses especially the pharma and IT sector and this is substantially bigger than the Parcel Motel business.

Parcel motel delays are mostly caused by specific locker locations having a backlog. I've changed my location to a less busy one and find there's no delay.

BronsonTB · 23-09-2020 2:05pm

Would never recommend them. I always use any other service instead.

Hit & miss to get a phone or email response. Some staff seem better than others.

Toots · 23-09-2020 2:12pm

silver2020 wrote: »

Parcel motel delays are mostly caused by specific locker locations having a backlog. I've changed my location to a less busy one and find there's no delay.

I definitely have experienced this, I moved last year and in the new motel it was usually in the locker within 24 hours of getting checked in to the depot, even at peak times. Moved again this summer and my new motel is definitely a lot slower, but it's the only one within walking distance so I'm stuck with it. I remember a few years ago they had a competition thing at Christmas time where if you collected your parcel within 12 or 24 hours of it going in the locker, you were entered into a draw to win a TV. It was a good incentive for people not to leave them in the full 48 hours and get faster turnover.

coylemj · 23-09-2020 5:00pm

It would make sense if they allowed you to define a pool of collection points which were within your reach and you could list them in order of preference. Then for each delivery, they could make an intelligent decision as to where to drop your package, based on the backlogs (and hence waiting times) for the various points and where they appeared in your list. Obviously would only work in the major cities.

Galadriel · 23-09-2020 5:41pm

I'm always wary of Parcel Motel but I have used it twice in the past week and did not have any delays.

DilD · 23-09-2020 5:44pm

Getting really impatient now with them, been over a week and no parcel. I messaged support and was told they will look into it. Will be paying the extra money for a standard delivery service company from now on

Galadriel · 23-09-2020 5:47pm

DilD wrote: »

Getting really impatient now with them, been over a week and no parcel. I messaged support and was told they will look into it. Will be paying the extra money for a standard delivery service company from now on

It sounds like it's lost.

EDIT: Did it contain alcohol?

begbysback · 23-09-2020 5:49pm

DilD wrote: »

Getting really impatient now with them, been over a week and no parcel. I messaged support and was told they will look into it. Will be paying the extra money for a standard delivery service company from now on

Best of luck with that coming on time too

DilD · 23-09-2020 5:51pm

Galadriel wrote: »

It sounds like it's lost.

EDIT: Did it contain alcohol?

No nothing like that at all. Very frustrating experience with them so far :mad:

DilD · 23-09-2020 5:52pm

begbysback wrote: »

Best of luck with that coming on time too

Irish courier systems are the worst. Just moved back recently enough from the UK and the postal services here are shocking, not to mention the ridiculous prices

Darc19 · 23-09-2020 8:02pm

DilD wrote: »

Irish courier systems are the worst. Just moved back recently enough from the UK and the postal services here are shocking, not to mention the ridiculous prices

UK are woeful. Missing parcels, parcels left in front gardens, don't give a damn attitude.

Here, once the address and contact details are complete and correct, delivery is made in a timely manner.

Problem is too many people use autofill and half of the address is arseways.

DilD · 23-09-2020 8:06pm

Darc19 wrote: »

UK are woeful. Missing parcels, parcels left in front gardens, don't give a damn attitude.

Here, once the address and contact details are complete and correct, delivery is made in a timely manner.

Problem is too many people use autofill and half of the address is arseways.

Jeez I've found the opposite, never had an issue with next day delivery in UK. Here I've had nothing but parcels delayed, tracking saying delivery made and yet didn't receive until days later even after paying next day delivery. Only time I've gotten a parcel in a decent timeframe has been from An Post. I must be one of the unlucky ones!

NewbridgeIR · 23-09-2020 9:27pm

Darc19 wrote: »

UK are woeful. Missing parcels, parcels left in front gardens, don't give a damn attitude.

Here, once the address and contact details are complete and correct, delivery is made in a timely manner.

Problem is too many people use autofill and half of the address is arseways.

Online forms often format addresses badly. I recommend never using line 2.

Curb Your Enthusiasm · 25-09-2020 7:59pm

Parcel checked into Dublin this evening, chances of getting it tomorrow in Cork City? Do they still deliver Saturdays?

ED E · 25-09-2020 11:38pm

Galadriel wrote: »

I'm always wary of Parcel Motel but I have used it twice in the past week and did not have any delays.

DilD wrote: »

Getting really impatient now with them, been over a week and no parcel. I messaged support and was told they will look into it. Will be paying the extra money for a standard delivery service company from now on

Most delays are limited to a few very busy motels bar christmas time and Prime Day.

Calvin · 26-09-2020 5:12pm

Parcel delivered to them by Amazon yesterday morning, haven’t gotten a text or email yet to say it’s been checked in. How long does it usually take?

rodia77 · 27-09-2020 11:07am

Anyone else experiencing parcels torn open? A good couple of times for me in the last few months, filed a complaint in May, completely ignored despite reminders. I'm wondering if I'm having bad luck or are they notorious with it? FWIW, Circle K Leitrim St in Cork.

ED E · 28-09-2020 3:47pm

rodia77 wrote: »

Anyone else experiencing parcels torn open? A good couple of times for me in the last few months, filed a complaint in May, completely ignored despite reminders. I'm wondering if I'm having bad luck or are they notorious with it? FWIW, Circle K Leitrim St in Cork.

Nope.

Had a heavy order in a jiffy bag come in very good nick this week.

obi604 · 29-09-2020 12:07pm

hello, tried to find the answer but failed.

is there a monthly fee for having a parcel motel account? (regardless of whether you send or recieve stuff)

CalamariFritti · 29-09-2020 12:08pm

obi604 wrote: »

hello, tried to find the answer but failed.

is there a monthly fee for having a parcel motel account? (regardless of whether you send or recieve stuff)

no, just transaction based

Henry Ford III · 29-09-2020 12:09pm

obi604 wrote: »

hello, tried to find the answer but failed.

is there a monthly fee for having a parcel motel account? (regardless of whether you send or recieve stuff)

No

Darc19 · 29-09-2020 9:13pm

To give the positive side.

Company didn't add my pm number.

Pm opened the parcel, checked the invoice, matched the phone number and it was in the local locker first thing this morning after arriving in NI yesterday afternoon.

A handwritten note was added to explain why it was opened.

Can't ask more than that.

NewbridgeIR · 29-09-2020 9:42pm

Darc19 wrote: »

To give the positive side.

Company didn't add my pm number.

Pm opened the parcel, checked the invoice, matched the phone number and it was in the local locker first thing this morning after arriving in NI yesterday afternoon.

A handwritten note was added to explain why it was opened.

Can't ask more than that.

Go back to the company and ask them why they omitted such a basic detail as your PM ID. Tell them about the delay it caused and only for the diligence of the Parcel Motel staff, your package would have been lost forever.

Some UK companies are clueless when it comes to Parcel Motel - the vast majority of them seem to have never heard of it - and you need to spoonfed them the address i.e. by adding a note "Please write shipping address as follows......" Shower of pricks.

Darc19 · 29-09-2020 10:02pm

NewbridgeIR wrote: »

Go back to the company and ask them why they omitted such a basic detail as your PM ID. Tell them about the delay it caused and only for the diligence of the Parcel Motel staff, your package would have been lost forever.

Some UK companies are clueless when it comes to Parcel Motel - the vast majority of them seem to have never heard of it - and you need to spoonfed them the address i.e. by adding a note "Please write shipping address as follows......" Shower of pricks.

I have my parcel, it arrived on time, I'm not going to create a false story / harass some customer service person and waste my own time.

Next order I'll simply put a polite note in the comments box and possibly add the pm number on an additional line

VG31 · 29-09-2020 10:45pm

Darc19 wrote: »

I have my parcel, it arrived on time, I'm not going to create a false story / harass some customer service person and waste my own time.

I wouldn't start complaining, all you might achieve is the seller not shipping to PM again if they think it's too much hassle!

Darc19 wrote: »

Next order I'll simply put a polite note in the comments box and possibly add the pm number on an additional line

Just do this, that's the easiest option.

I rarely bother adding a note and only twice my PM number has been omitted. There was no delay, there's a good chance I'm the only PM customer with my name.

henke · 02-10-2020 12:26pm

Calvin Leong wrote: »

Parcel delivered to them by Amazon yesterday morning, haven’t gotten a text or email yet to say it’s been checked in. How long does it usually take?

How long did it take?

I got my parcel from Amazon delivered on Tuesday 29/9 and still hasn't arrived at my locker. It is usually in the next day. Are Parcel motel encountering delays in anyone's experience?

Calvin · 02-10-2020 6:16pm

henke wrote: »

How long did it take?

I got my parcel from Amazon delivered on Tuesday 29/9 and still hasn't arrived at my locker. It is usually in the next day. Are Parcel motel encountering delays in anyone's experience?

They sorted it the following Monday and I got the email saying it’s in the depot Monday night.

I think it was lost as I contacted customer service and they had someone look around for it.. came back to me and said it had just arrived on the Monday and Amazon must’ve messed up their delivery notification. Worth contacting them, though they can be painfully slow to respond.

OwlsZat · 04-10-2020 9:30am

I have an order delivered last Monday 28th to PM. No receipt email or text. Contacted them and got a zen desk reply saying it was probabaly received with no name on it. Sent them on the screenshot from Amazon complete with correct address on Friday. Still waiting a reply not sure Zendesk work weekends...

04-10-2020 4:01pm

henke wrote: »

How long did it take?

I got my parcel from Amazon delivered on Tuesday 29/9 and still hasn't arrived at my locker. It is usually in the next day. Are Parcel motel encountering delays in anyone's experience?

My email stated to expect it in my locker in 3 days- I assume working days so hopefully by next Tuesday or Wednesday - delivery to the depot from uk was very quick

Gadgetman496 · 04-10-2020 4:08pm

Deleted User wrote: »

My email stated to expect it in my locker in 3 days- I assume working days so hopefully by next Tuesday or Wednesday - delivery to the depot from uk was very quick

3 days to your locker is long...

06-10-2020 8:29pm

Gadgetman496 wrote: »

3 days to your locker is long...

Yeah but have experienced much longer in the past - at least on the notification they say expect delay of 3 days- I’m hoping I get the text tomorrow and I’ll be happy out

VG31 · 06-10-2020 10:36pm

[Deleted User] wrote: »

Yeah but have experienced much longer in the past - at least on the notification they say expect delay of 3 days- I’m hoping I get the text tomorrow and I’ll be happy out

It seems to vary a lot by location. I've barely had any delays at all.

Hoboo · 06-10-2020 10:42pm

Does anyone know if I get an XL package, am I charged 7 to the depot plus another 7.99 home delivery, or is is 3.99 to the depot plus 7.99 delivery?

Thanks

VG31 · 06-10-2020 10:50pm

Hoboo wrote: »

Does anyone know if I get an XL package, am I charged 7 to the depot plus another 7.99 home delivery, or is is 3.99 to the depot plus 7.99 delivery?

Thanks

7 + 8

07-10-2020 10:14am

VG31 wrote: »

It seems to vary a lot by location. I've barely had any delays at all.

Yeah it does- got my code this morning so it was about 2.5 working days from my notification of arriving at depot- expect longer delays from now on as Christmas approaches- from experience of PM, I recommend shop early if depending on these guys for Christmas shopping deliveries

Grab All Association · 09-10-2020 9:27pm

Does nightline deliver on Saturdays? Paid for home delivery as i am unable to get to the parcel motel

dan786 · 09-10-2020 9:34pm

Grab All Association wrote: »

Does nightline deliver on Saturdays? Paid for home delivery as i am unable to get to the parcel motel

I would say Monday.
Sometimes they do deliver Saturdays - depends on the area.
Also they use contractors so some of them deliver Saturdays to make extra money.

emy · 13-10-2020 7:15pm

It seems that there is a delay in Belfast, or they lost it. Its been nearly 36hrs since the packet arrived in Belfast and no sign of it so far. I have sent them an inquiry but no reply.

marklazarcovic · 13-10-2020 7:20pm

rodia77 wrote: »

Anyone else experiencing parcels torn open? A good couple of times for me in the last few months, filed a complaint in May, completely ignored despite reminders. I'm wondering if I'm having bad luck or are they notorious with it? FWIW, Circle K Leitrim St in Cork.

I had a large multi pack of tools last year,arrived in Ireland, got the image via email,when i took it from the locker it looked very different,and was taped up with official tape,but one tool and a battery missing from my order.. once I proved what was supposed to be in it I got a refund .. but no explanation or sincere apology.

tedpan · 13-10-2020 8:30pm

emy wrote: »

It seems that there is a delay in Belfast, or they lost it. Its been nearly 36hrs since the packet arrived in Belfast and no sign of it so far. I have sent them an inquiry but no reply.

It takes up to four days from landing in belfast to get to the locker at the moment.

Nightline/Parcel Motel Thread Part 2 (post all related questions here)

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