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Nightline/Parcel Motel Thread Part 2 (post all related questions here)

Ladyinthedark

How does parcel motel work please,if I wanted to order something from England and they won't deliver to Ireland ,how do I get that item here .also what do I need to sign up.

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One More Toy

reubenreuben wrote: »

Just a warning for anyone planning on using parcel motel.

I had a phone delivered. Went to collect at parcel motel locker. Opened the Locker with my code. Box was in there but nothing in the box.
How is that possible? It had obviously been stolen.

Still waiting on parcel motels response a week later.

I'm done with parcel motel, their customer service is non existent

reubenreuben

Just a warning for anyone planning on using parcel motel.

I had a phone delivered. Went to collect at parcel motel locker. Opened the Locker with my code. Box was in there but nothing in the box.
How is that possible? It had obviously been stolen.

Still waiting on parcel motels response a week later.

tedpan

emy wrote: »

Yes, you are right, on the 8th evening was shipped, on the 12th at 11am arrived in Belfast and, a few minutes ago I got an email saying, the parcel has arrived at Parcel motel HQ...we are taking very good care of it.....speaking about "taking a good care of it", A few months back I had a laptop packed in a fruit box, no sign on it...fragile...just a banana box, I do not know what was in seller's mind...anyway, it came as expected, broken, badly. Seller accepted his mistake and I returned it.

Ah the joys... Hopefully this one arrives soon 👍

emy

tedpan wrote: »

It takes up to four days from landing in belfast to get to the locker at the moment.

Yes, you are right, on the 8th evening was shipped, on the 12th at 11am arrived in Belfast and, a few minutes ago I got an email saying, the parcel has arrived at Parcel motel HQ...we are taking very good care of it.....speaking about "taking a good care of it", A few months back I had a laptop packed in a fruit box, no sign on it...fragile...just a banana box, I do not know what was in seller's mind...anyway, it came as expected, broken, badly. Seller accepted his mistake and I returned it.

tedpan

emy wrote: »

It seems that there is a delay in Belfast, or they lost it. Its been nearly 36hrs since the packet arrived in Belfast and no sign of it so far. I have sent them an inquiry but no reply.

It takes up to four days from landing in belfast to get to the locker at the moment.

marklazarcovic

rodia77 wrote: »

Anyone else experiencing parcels torn open? A good couple of times for me in the last few months, filed a complaint in May, completely ignored despite reminders. I'm wondering if I'm having bad luck or are they notorious with it? FWIW, Circle K Leitrim St in Cork.

I had a large multi pack of tools last year,arrived in Ireland, got the image via email,when i took it from the locker it looked very different,and was taped up with official tape,but one tool and a battery missing from my order.. once I proved what was supposed to be in it I got a refund .. but no explanation or sincere apology.

emy

It seems that there is a delay in Belfast, or they lost it. Its been nearly 36hrs since the packet arrived in Belfast and no sign of it so far. I have sent them an inquiry but no reply.

dan786

Grab All Association wrote: »

Does nightline deliver on Saturdays? Paid for home delivery as i am unable to get to the parcel motel

I would say Monday.
Sometimes they do deliver Saturdays - depends on the area.
Also they use contractors so some of them deliver Saturdays to make extra money.

Grab All Association

Does nightline deliver on Saturdays? Paid for home delivery as i am unable to get to the parcel motel

[Deleted User]

VG31 wrote: »

It seems to vary a lot by location. I've barely had any delays at all.

Yeah it does- got my code this morning so it was about 2.5 working days from my notification of arriving at depot- expect longer delays from now on as Christmas approaches- from experience of PM, I recommend shop early if depending on these guys for Christmas shopping deliveries

VG31

Hoboo wrote: »

Does anyone know if I get an XL package, am I charged 7 to the depot plus another 7.99 home delivery, or is is 3.99 to the depot plus 7.99 delivery?

Thanks

7 + 8

Hoboo

Does anyone know if I get an XL package, am I charged 7 to the depot plus another 7.99 home delivery, or is is 3.99 to the depot plus 7.99 delivery?

Thanks

VG31

[Deleted User] wrote: »

Yeah but have experienced much longer in the past - at least on the notification they say expect delay of 3 days- I’m hoping I get the text tomorrow and I’ll be happy out

It seems to vary a lot by location. I've barely had any delays at all.

[Deleted User]

Gadgetman496 wrote: »

3 days to your locker is long...

Yeah but have experienced much longer in the past - at least on the notification they say expect delay of 3 days- I’m hoping I get the text tomorrow and I’ll be happy out

Gadgetman496

Deleted User wrote: »

My email stated to expect it in my locker in 3 days- I assume working days so hopefully by next Tuesday or Wednesday - delivery to the depot from uk was very quick

3 days to your locker is long...

[Deleted User]

henke wrote: »

How long did it take?

I got my parcel from Amazon delivered on Tuesday 29/9 and still hasn't arrived at my locker. It is usually in the next day. Are Parcel motel encountering delays in anyone's experience?

My email stated to expect it in my locker in 3 days- I assume working days so hopefully by next Tuesday or Wednesday - delivery to the depot from uk was very quick

OwlsZat

I have an order delivered last Monday 28th to PM. No receipt email or text. Contacted them and got a zen desk reply saying it was probabaly received with no name on it. Sent them on the screenshot from Amazon complete with correct address on Friday. Still waiting a reply not sure Zendesk work weekends...

Calvin

henke wrote: »

How long did it take?

I got my parcel from Amazon delivered on Tuesday 29/9 and still hasn't arrived at my locker. It is usually in the next day. Are Parcel motel encountering delays in anyone's experience?

They sorted it the following Monday and I got the email saying it’s in the depot Monday night.

I think it was lost as I contacted customer service and they had someone look around for it.. came back to me and said it had just arrived on the Monday and Amazon must’ve messed up their delivery notification. Worth contacting them, though they can be painfully slow to respond.

henke

Calvin Leong wrote: »

Parcel delivered to them by Amazon yesterday morning, haven’t gotten a text or email yet to say it’s been checked in. How long does it usually take?

How long did it take?

I got my parcel from Amazon delivered on Tuesday 29/9 and still hasn't arrived at my locker. It is usually in the next day. Are Parcel motel encountering delays in anyone's experience?

VG31

Darc19 wrote: »

I have my parcel, it arrived on time, I'm not going to create a false story / harass some customer service person and waste my own time.

I wouldn't start complaining, all you might achieve is the seller not shipping to PM again if they think it's too much hassle!

Darc19 wrote: »

Next order I'll simply put a polite note in the comments box and possibly add the pm number on an additional line

Just do this, that's the easiest option.

I rarely bother adding a note and only twice my PM number has been omitted. There was no delay, there's a good chance I'm the only PM customer with my name.

Darc19

NewbridgeIR wrote: »

Go back to the company and ask them why they omitted such a basic detail as your PM ID. Tell them about the delay it caused and only for the diligence of the Parcel Motel staff, your package would have been lost forever.

Some UK companies are clueless when it comes to Parcel Motel - the vast majority of them seem to have never heard of it - and you need to spoonfed them the address i.e. by adding a note "Please write shipping address as follows......" Shower of pricks.

I have my parcel, it arrived on time, I'm not going to create a false story / harass some customer service person and waste my own time.

Next order I'll simply put a polite note in the comments box and possibly add the pm number on an additional line

[Deleted User]

Darc19 wrote: »

To give the positive side.

Company didn't add my pm number.

Pm opened the parcel, checked the invoice, matched the phone number and it was in the local locker first thing this morning after arriving in NI yesterday afternoon.

A handwritten note was added to explain why it was opened.

Can't ask more than that.

Go back to the company and ask them why they omitted such a basic detail as your PM ID. Tell them about the delay it caused and only for the diligence of the Parcel Motel staff, your package would have been lost forever.

Some UK companies are clueless when it comes to Parcel Motel - the vast majority of them seem to have never heard of it - and you need to spoonfed them the address i.e. by adding a note "Please write shipping address as follows......" Shower of pricks.

Darc19

To give the positive side.

Company didn't add my pm number.

Pm opened the parcel, checked the invoice, matched the phone number and it was in the local locker first thing this morning after arriving in NI yesterday afternoon.

A handwritten note was added to explain why it was opened.

Can't ask more than that.

Henry Ford III

obi604 wrote: »

hello, tried to find the answer but failed.

is there a monthly fee for having a parcel motel account? (regardless of whether you send or recieve stuff)

CalamariFritti

obi604 wrote: »

hello, tried to find the answer but failed.

is there a monthly fee for having a parcel motel account? (regardless of whether you send or recieve stuff)

no, just transaction based

obi604

hello, tried to find the answer but failed.

is there a monthly fee for having a parcel motel account? (regardless of whether you send or recieve stuff)

ED E

rodia77 wrote: »

Anyone else experiencing parcels torn open? A good couple of times for me in the last few months, filed a complaint in May, completely ignored despite reminders. I'm wondering if I'm having bad luck or are they notorious with it? FWIW, Circle K Leitrim St in Cork.

Nope.

Had a heavy order in a jiffy bag come in very good nick this week.

rodia77

Anyone else experiencing parcels torn open? A good couple of times for me in the last few months, filed a complaint in May, completely ignored despite reminders. I'm wondering if I'm having bad luck or are they notorious with it? FWIW, Circle K Leitrim St in Cork.

Calvin

Parcel delivered to them by Amazon yesterday morning, haven’t gotten a text or email yet to say it’s been checked in. How long does it usually take?

ED E

Galadriel wrote: »

I'm always wary of Parcel Motel but I have used it twice in the past week and did not have any delays.

DilD wrote: »

Getting really impatient now with them, been over a week and no parcel. I messaged support and was told they will look into it. Will be paying the extra money for a standard delivery service company from now on

Most delays are limited to a few very busy motels bar christmas time and Prime Day.