Eir Broadband €29.99

BBMcQ wrote: »

Just seen a Black Friday ad for Eir Broadband €29.99 for 12 months on 12 month contract, including Eir Sport pack which is €27 by itself!

I ordered them last week at €34.99 so I’m calling up later to see if they will give me the new deal. Not hopeful!

Good luck with contacting Eir customer service to try and discuss this. One reason why I will never deal with them again

Anyone of success watching eir sports without either subscribing to their tv or through sky ?

dealhunter1985 wrote: »

The eir app allows you to Chromecast.. I've used it a few times and casted to my TV..

I was thinking of getting an android box but the chromecast would be a cheaper solution.

ablelocks wrote: »

Note that this is their super fast bb, not fiber to the home bb which is 35.99 a month...

Its fibre for me at that price.

Worse company in Ireland, avoid at all costs.

ablelocks wrote: »

as far as i know, their "superfast" fibre is fibre to the cabinet - upto 100mb download - this is the offer quoted by op

their Ultra packages are "fibre to the home" - with options of 150mb, 300, or 1gb download speeds - prices for these are 35.99/44.98/59.99 respectively

Ah didn't know this even existed , I though fibre was fibre :pac:

loki7777 wrote: »

Is it unlimited unlimited or still cap at 1tb?

The cap is gone for new customers

Does this include phone
Or has anyone rang and got deal for phone included

ablelocks wrote: »

as ftth has just been enabled in our area, and no-one else is providing ftth services here yet, I have to sign up. At 36 a month for 150mb it is cheaper than what i currently pay for 2mb download speeds.

For mobile, If I get sim only deal with Eir as well, instead of paying Vodafone €50 a month (unlimited calls texts + 5gb data), I can get unltd calls texts and 25gbdata for €10 a month for 6 months and 20 thereafter. €180 versus €600?

feck. I'm after talking myself into switching....I think I'll have to take my chances with eir service.

My advice? Take the broadband.. Go 30 day Sim only with them/Vodafone/3 for mobile.

Mobile is where you're more likely to have issues (with their awful customer service and billing operations) in my experience .. at least doing it this way you can switch as needed.

Del007 wrote: »

I'm with sky and I'm going to go for that Eir deal.

I see some of you have problems with Eir but I've had problems with sky myself. To be honest, they're all a bunch of idiots

This is true.. I've been with Sky, eir, 3, and Vodafone for various services at various times.

They all suffer from generally poor customer service when something goes wrong, but given that they're all offering/reselling pretty much the same thing in each segment at this point, about the only differentiator is the price at the time of renewals.

With Eir I'll take the broadband because the product itself is generally solid and it's a fixed price per month so they generally can't screw it up = no need to call the piss-poor customer service

With Vodafone things are generally overpriced, poor value bundles but again the (mobile - can't speak to broadband/TV) service itself is generally decent enough - though not as good as they like to claim either

Three are oversubscribed and patchy outside main areas... but generally have the best value offerings of the main operators

Sky are good if you get a deal.. but the TV service itself is hideously overpriced, complex bundling and add-ons, and increasingly outdated IMO. The broadband is simply eir resold. Customer Service is ok but no loyalty to existing customers unless you wait weeks (which, as I explained to them lately is pointless as by then the customer has signed up elsewhere), or can fudge being a "new" customer again.

Former Former wrote: »

Part of the problem is that we all want our stuff at rock bottom prices, we want to do as much of our business online as we can, but when there's a problem, we expect an army of well-trained and experienced call centre staff to be waiting to take our call.

How is this a problem? Of course we want competitive prices, and if your paying for a service then you have every right to expect decent support when something goes wrong.

H

BBMcQ wrote: »

After 3 hours on hold for Eir I gave up. I called the installation team who instantly answered and cancelled the install. Virgin called me today and offered me 29 for 9 months and 58 for the remaining 3 months. Works out as same price as Eir was @ 35 per month plus €30 install charge.

I heard their customer service was bad but 3 hours on hold. Unreal.

If anyone has Eir Broadband but doesn’t have Sky TV, shoot me a DM if you want to make some money!

Former Former wrote: »

Right, but having humans manning telephones is very expensive. If you want an army of people in customer service, then that's a huge cost that has to be passed onto the consumer - except the consumer doesn't want to pay for it, so you can't afford an army, so you get long wait times.

Part 2 of the issue is that when the consumer gets through, he wants his issue resolved. Fair enough. Except resolving issues requires trained and experienced staff. Working in a call-centre taking calls from irate people for very little money is absolutely soul-destroying (I've done it) so turnover is massive, and turnover means no-one gets sufficient experience, so you get guys who can't solve the issues properly.

What you want is top-notch product and service at rock-bottom prices. You can't have it.

I can understand people who have had good experiences with eir expressing it, but you seem to be trying to justify their bad service which is very strange to me. I found their incompetency to be on a whole different level to anything I ever experienced.

That service is affecting their business. So many people won't go near them because of it. I think even eir themselves would acknowledge it and at least they appear to be doing something about it by bringing some of it back in house. Invest and reap the rewards...

If they sort it out they will get more customers and I would consider joining, even if it cost a few extra quid a month.

_Kaiser_ wrote: »

This is true.. I've been with Sky, eir, 3, and Vodafone for various services at various times.

They all suffer from generally poor customer service when something goes wrong, but given that they're all offering/reselling pretty much the same thing in each segment at this point, about the only differentiator is the price at the time of renewals.

With Eir I'll take the broadband because the product itself is generally solid and it's a fixed price per month so they generally can't screw it up = no need to call the piss-poor customer service

With Vodafone things are generally overpriced, poor value bundles but again the (mobile - can't speak to broadband/TV) service itself is generally decent enough - though not as good as they like to claim either

Three are oversubscribed and patchy outside main areas... but generally have the best value offerings of the main operators

Sky are good if you get a deal.. but the TV service itself is hideously overpriced, complex bundling and add-ons, and increasingly outdated IMO. The broadband is simply eir resold. Customer Service is ok but no loyalty to existing customers unless you wait weeks (which, as I explained to them lately is pointless as by then the customer has signed up elsewhere), or can fudge being a "new" customer again.

gotta say i was with sky last year eir this year

Sky were great to deal with

eir are terrible

sky was unlimited

eir unlimited was limited

that is all you need to know about them

at the end of the day, the broadband has worked fine though, so id still go with the cheapest

monkeybutter wrote: »

gotta say i was with sky last year eir this year

Sky were great to deal with

eir are terrible

sky was unlimited

eir unlimited was limited

that is all you need to know about them

at the end of the day, the broadband has worked fine though, so id still go with the cheapest

Luckily this broadband offer is totally unlimited from eir , same as sky.

After many attempts and long waiting periods trying to get through to customer "care" I eventually called them and selected "Cancel account" in the audio menu. 10 minutes later I was speaking to an agent. 10 minutes later again I'd saved myself €60 a month on my contract (TV, BB, 2x mobile, LL). Most of that was by moving to the SIM only offer they have, and I saved a bit on the BB too.