Virgin TV360

coylemj · 01-10-2020 11:32am

califano wrote: »

Anyone know whats involves in a factory data reset on the multiroon box?. Have a feeling when tech comes out in a few days thats what hes going to do and it be fine but it wasnt suggested by Virgin Whatsapp help?.

If it's a brand new box, I can't see what difference it's going to make. But there's no stored recordings so it can't do any harm either.

01-10-2020 1:10pm

I rang up this morning. Was quoted €104 a month up from my current €99. But there's also a "one time activation" fee of €50. Based on some of the other posts here (LoughC) I thought I might get offered a better deal. Haven't decided what to do yet (which means I know I need the new box but trying to get used to the idea of paying out more money).

lertsnim · 01-10-2020 3:08pm

[Deleted User] wrote: »

I rang up this morning. Was quoted €104 a month up from my current €99. But there's also a "one time activation" fee of €50. Based on some of the other posts here (LoughC) I thought I might get offered a better deal. Haven't decided what to do yet (which means I know I need the new box but trying to get used to the idea of paying out more money).

You should charge them the installation fee.

coylemj · 01-10-2020 3:25pm

Deleted User wrote: »

I rang up this morning. Was quoted €104 a month up from my current €99. But there's also a "one time activation" fee of €50. Based on some of the other posts here (LoughC) I thought I might get offered a better deal. Haven't decided what to do yet (which means I know I need the new box but trying to get used to the idea of paying out more money).

Login to https://www.virginmedia.ie/ and click 'upgrade'. Then select a bundle with the TV360 box in the graphic. You should be able to avoid any activation fee.

01-10-2020 3:39pm

Nope it's still shoving a €50 charge at me.

icdg · 01-10-2020 4:44pm

Renamed the thread to reflect that it’s officially launched today

And it now appears, as a poster said in a previous post - that you cannot now take a TV product without also taking VM broadband and phone. This means that Sky is the only major pay TV provider that now does not require you to also take their broadband as a condition of taking TV. Yes, I know Vodafone and Eir also did so, but they had good technical reasons for that to be the case (their product is IPTV, Virgin’s is cable TV). It seems Virgin just decided that it’s what the others are doing, let’s do the same.

Delta2113 · 01-10-2020 7:25pm

Virgin Media have good technical reasons to insist on broadband with TV 360 - Channel 200 is IPTV and On Demand and watching your recordings on a 2nd box all runs over the internet.

califano · 01-10-2020 8:06pm

Im having trouble pairing a remote to tv on a multiroom package. I press the home button and 0 for 10 seconds and a message comes up saying paired successfully yet volume & mute still dont work!.
Anyone have any suggestions?.
I took the batteries out and back in again and rebooted but still no.

Delta2113 · 01-10-2020 8:37pm

Try using Settings - Audio & Video -Pairing remote to sound system.

califano · 01-10-2020 9:23pm

Delta2113 wrote: »

Try using Settings - Audio & Video -Pairing remote to sound system.

Went in and it says im already paired but im not. Anyway Ill give it another run. I think there might be conflict with the other remote. Might take the batteries out of that for a while. Cant do it right now someone is watching the news!

EDIT: It just synced of its own accord there so all well volume wise.

The issue I have now is everytime I switch off and on the box I need to unplug and plug back in the HDMI cable to see live tv otherwise its either welcome screen or white snow.

Delta2113 · 01-10-2020 11:09pm

Try another HDMI port on Tv,try another HDMI cable, try 360 box and HDMI with another Tv.
Narrow it down that way.

deravarra · 01-10-2020 11:13pm

I cannot understand why they would spend so much on a new TV box, and still limit to 100 channels. This box is capable of much more - as in the UK, and they can get more than 200 channels!
As always, Ireland playing second best to our UK masters

Polar101 · 02-10-2020 12:15am

I upgraded from a Horizon bundle to the new 360 bundle, 88 euro instead of the 87.50 I was paying before. New box seems pretty good so far, Netflix app works fine as well.

So far the only problem I've had is Discovery HD (channel 208) showing as "not subscribed", even though it should be. I was hoping to avoid contacting VM support, but I might have to unless it magically starts working tomorrow.

Based on previous experiences the bill is going to be wrong, but let's see.

The bundle names are ridiculous, I got the "bigger than big" bundle (I think), but the order confirmation says "bigger" bundle.

---

One thing I really liked: I got my packet delivered to Parcel Motel, and I got an equipment return "docket" (whatever you call them) with it, so I can just drop the old Horzion box to Parcel Motel.

LastFridayNight · 02-10-2020 12:35pm

Am thinking about changing from my horizon box to this new 360 one. Does anyone know if the parental controls are any better? I don't want my younger kids watching ****e on YouTube, for instance.

D15er · 02-10-2020 4:34pm

deravarra wrote: »

I cannot understand why they would spend so much on a new TV box, and still limit to 100 channels. This box is capable of much more - as in the UK, and they can get more than 200 channels!
As always, Ireland playing second best to our UK masters

The box is not limited to 100 channels.

mackersdublin · 02-10-2020 4:49pm

deravarra wrote: »

I cannot understand why they would spend so much on a new TV box, and still limit to 100 channels. This box is capable of much more - as in the UK, and they can get more than 200 channels!
As always, Ireland playing second best to our UK masters

Their website also mentions channels that aren't on the EPG anymore...

Real Lives which is now Sky Crime
True Movies 1
Disney Channel
Disney Junior
MTV OMG
Club MTV
MTV Rocks
Heat
VH1
Sky Living HD which is now Sky Witness HD
Disney Channel HD

And loads of the Logos are out of date

Jay328 · 02-10-2020 5:37pm

Hi all, just noticed the VM launched the new box, could wait to get rid of the nightmare of horizon, so I rang up and was quoted 119 a month.

I have TV broadband home phone and one multi room box. Has anyone else got a deal? Was told they cant reduce the price as it has just launched.

awec · 02-10-2020 7:54pm

Delta2113 wrote: »

Virgin Media have good technical reasons to insist on broadband with TV 360 - Channel 200 is IPTV and On Demand and watching your recordings on a 2nd box all runs over the internet.

Sky manage to do it just fine.

BTW there is no way watching local recordings goes over the internet. It goes over your local wifi.

deravarra · 02-10-2020 9:55pm

D15er wrote: »

The box is not limited to 100 channels.

I never said it was

skimpydoo · 02-10-2020 11:07pm

I did a podcast with Paul Higgins from Virgin Media about their 360 TV service and it can be heard here. https://irishtechnews.ie/paul-higgins-from-virgin-media-on-their-new-virgin-tv-360-service/

Delta2113 · 03-10-2020 12:36am

awec wrote: »

Sky manage to do it just fine.

BTW there is no way watching local recordings goes over the internet. It goes over your local wifi.[/QUOTE

Cable and satellite different technologies. Sorry yes local wifi for recordings.

Jay328 · 03-10-2020 3:07pm

Has anyone get the new router that comes with 500mb and 1GB internet?

If so is it any good or should I keep the current white router.

CFC007 · 03-10-2020 7:28pm

Got the equipment delivered today for 360 tv and giga bb. Went do the set up and can’t connect to the net so can’t get the tv working now either. Tried calling and WhatsApp for technical support....not in office now until Monday. Disaster service.

Mearings · 03-10-2020 11:13pm

mackersdublin wrote: »

Their website also mentions channels that aren't on the EPG anymore...

Real Lives which is now Sky Crime
True Movies 1
Disney Channel
Disney Junior
MTV OMG
Club MTV
MTV Rocks
Heat
VH1
Sky Living HD which is now Sky Witness HD
Disney Channel HD

And loads of the Logos are out of date

I noticed today that RT News has gone from my program list. Maybe "they" don't want us to know the Russian view of the shambles that is the US presidential election. I 'm still using the Horizon box.

Delta2113 · 03-10-2020 11:58pm

Jay328 wrote: »

Has anyone get the new router that comes with 500mb and 1GB internet?

If so is it any good or should I keep the current white router.

Just like the new TV 360 box the new modem is better than the white Compal modem which is still an excellent modem.

1GB only works with the new modem.

AJB39 · 04-10-2020 3:32am

Mearings wrote: »

I noticed today that RT News has gone from my program list. Maybe "they" don't want us to know the Russian view of the shambles that is the US presidential election. I 'm still using the Horizon box.

Yep RT News is gone from my Virgin 360 box too. Virgin has now lost 8 channels since August.

MTV OMG
MTV Rocks
Club MTV
Disney Channel
Disney Junior
Eir Sport 1
True Movies 1
RT News

Wabbit Ears · 04-10-2020 10:20am

AJB39 wrote: »

Yep RT News is gone from my Virgin 360 box too. Virgin has now lost 8 channels since August.

MTV OMG
MTV Rocks
Club MTV
Disney Channel
Disney Junior
Eir Sport 1
True Movies 1
RT News

A bit disingenuous to say Virgin has lost these 8 channels when 5 of them have ceased broadcasting.

CinemaGuy45 · 04-10-2020 11:07am

AJB39 wrote: »

Yep RT News is gone from my Virgin 360 box too. Virgin has now lost 8 channels since August.

MTV OMG
MTV Rocks
Club MTV
Disney Channel
Disney Junior
Eir Sport 1
True Movies 1
RT News

I am with Sky using Sky Q and I am pretty happy with it.

However Eir pulled their channel from Virgin and it is not part of the Sky pack either.

6 of the other channels you mention have closed and are also gone from Sky.

As for RT it would not surprise me if it was pressure from the higher ups to remove this channel.

RT is live on Youtube in HD and you have a Youtube app on your 360 box enjoy.

On Demand is the real growth sector these days I would say we will lose a lot more broadcast channels as we go forward.

I have been critical of Virgin Media in the past but the 360 box seems like a nice bit of kit.

Delta2113 · 05-10-2020 12:23am

Only noticed a few days ago that a Channel 4 player (not sure if content is exactly the same as All 4) is on the 360 box.

The Virtues for example (excellent drama) is still available on this. Pretty sure it's SD only.

The replay tv which is available in HD is great on all the channel 4 channels.

If Virgin could convince BBC to even agree to replay tv and a stripped down Iplayer that would be massive but I doubt it will happen.

Clitheroekid · 05-10-2020 1:24pm

Channel 4 player has been on the horizon box for the last 2 months

coylemj · 05-10-2020 5:51pm

Was watching the older 'Who wants to be a Millionaire' on Challenge, the one with Chris Tarrant which was obviously recorded in 4:3 mode in the days before widescreen.

There is a setting in the TV360 box under 'Audio & Video' called '4:3 Handling' and the options are described as follows....

Use Full Mode to stretch the image, pillar box to display it in the middle or zoom to cover the screen.

I prefer to see the image as it was recorded so I selected 'pillar box' and it initially shows the original 4:3 image in the centre of the screen with a black bar left and right but every now and then, it stretches the image to fill and the screen, then it reverts to pillar mode. Gets to be a PITA so I just set it to full mode.

Anyone else having this problem with older programs?

califano · 05-10-2020 7:16pm

The functionality is excellent on this box. Its such a good upgrade.
One thing I did notice unless someone can dispel this claim as its a small sample size of trialling is that recording tv via the app doesn't seem to work if your 360 box is on standby by the time of the show starts.
This wasn't a problem on the Horizon box.

Sapele · 05-10-2020 7:52pm

killbillvol2 wrote: »

I finally got a chance to compare this to Sky Q for those with a choice.

While this is a night and day improvement over Horizon it's no competition for Sky Q. Given that it's pretty much the same price or more expensive there's no contest.

You have got to be joking me.

I not too long ago switched from VM to sky and what a mistake that was!

Sky lasted not even one week and was replaced, the picture and sound were truly AWFUL, i mean horrible. I'll put up anyday of the week with sluggish interface etc than have to sit through that crap.

On top of that all the problem's I had with cancelling sky, I mean lie after lie telling me i was outside the cancellation period etc, how that company get's away with it all is beyond me. Totally disgraceful.

I wanted to get sky in for the extra's but didn't pay close enough attention to the complaints about sound and picture, my bad! Lesson learnt

CoBo55 · 05-10-2020 10:23pm

Sapele wrote: »

You have got to be joking me.

I not too long ago switched from VM to sky and what a mistake that was!

Sky lasted not even one week and was replaced, the picture and sound were truly AWFUL, i mean horrible. I'll put up anyday of the week with sluggish interface etc than have to sit through that crap.

On top of that all the problem's I had with cancelling sky, I mean lie after lie telling me i was outside the cancellation period etc, how that company get's away with it all is beyond me. Totally disgraceful.

I wanted to get sky in for the extra's but didn't pay close enough attention to the complaints about sound and picture, my bad! Lesson learnt

I didn't notice if the sound was any better than sky but the picture quality was certainly impressive, very very sharp indeed. The mediocre channel choice with VM would prevent me (the missus) from making the jump, stringing even more cable around the ranch would get a big negatory too.

lertsnim · 05-10-2020 11:28pm

Sapele wrote: »

You have got to be joking me.

I not too long ago switched from VM to sky and what a mistake that was!

Sky lasted not even one week and was replaced, the picture and sound were truly AWFUL, i mean horrible. I'll put up anyday of the week with sluggish interface etc than have to sit through that crap.

On top of that all the problem's I had with cancelling sky, I mean lie after lie telling me i was outside the cancellation period etc, how that company get's away with it all is beyond me. Totally disgraceful.

I wanted to get sky in for the extra's but didn't pay close enough attention to the complaints about sound and picture, my bad! Lesson learnt

Sound and picture problems? In what way?

coylemj · 06-10-2020 7:44pm

Accidentally pressed the 'back' button while watching a recorded program and it dumped me out. When I selected play again, I expected a popup screen to offer me a 'resume' option but there was none so I had to manually FF to the spot where I had been watching. There's no 'Stop' (white square) control on the remote

califano · 06-10-2020 8:46pm

califano wrote: »

has anyone managed to find set a Harmony remote control that works?. The 'Virginmedia V6' seems to be there but doesn't work?.

Doomofman wrote: »

Use 'upc mediabox' that's what finally got it to work for me.

Found out it needs to be set up as 'Ziggo Mediabox Next'.

One thing I cant stop is the box switching off when I change HDMI ports using harmony remote. Even when I check the power settings to 'Keep on always on but switch off when off button is presses'.
I even tried 'keep device always on' but still the box switches off when hdmi changes. I then done the same with my tv device but same!.
Are you having this ussue?.

awec · 06-10-2020 9:43pm

Sapele wrote: »

You have got to be joking me.

I not too long ago switched from VM to sky and what a mistake that was!

Sky lasted not even one week and was replaced, the picture and sound were truly AWFUL, i mean horrible. I'll put up anyday of the week with sluggish interface etc than have to sit through that crap.

On top of that all the problem's I had with cancelling sky, I mean lie after lie telling me i was outside the cancellation period etc, how that company get's away with it all is beyond me. Totally disgraceful.

I wanted to get sky in for the extra's but didn't pay close enough attention to the complaints about sound and picture, my bad! Lesson learnt

Think you must have had it set up wrong or dodgy equipment, Sky's picture quality is better than Virgin's.

CoBo55 · 06-10-2020 10:55pm

awec wrote: »

Think you must have had it set up wrong or dodgy equipment, Sky's picture quality is better than Virgin's.

Have you seen the 360's picture? I was very impressed.

lapua20grain · 07-10-2020 6:55am

awec wrote: »

Think you must have had it set up wrong or dodgy equipment, Sky's picture quality is better than Virgin's.

You have to pay for HD with sky, an as far as I know they are the only provider to charge for it I'm open to correction though.and as much as it annoys me to say Virgin's quality is far superior to sky

Padraig_12 · 07-10-2020 11:09am

Has anyone noticed that the sound is a lot lower out of the 360 box?
I notice that the TV volume is up to between 20 and 25 for programmes that I use to have the volume at around 10 on the old box.
I can't find any option on the settings to change the sound level out of the 360 box.

Loughc · 07-10-2020 11:13am

Padraig_12 wrote: »

Has anyone noticed that the sound is a lot lower out of the 360 box?
I notice that the TV volume is up to between 20 and 25 for programmes that I use to have the volume at around 10 on the old box.
I can't find any option on the settings to change the sound level out of the 360 box.

Same I've notice this. Netflix in particular through the box I have it on 28 through the 360 box, through the TV Netflix app volume only needs to be at 10 or 12.

Delta2113 · 07-10-2020 12:07pm

Yes now that I see somebody say it I think you's have a point. I always had to ramp up the sound with Netflix but even with the 360 It does seem to need a higher number.

Shamrock 64 · 07-10-2020 12:41pm

I use a home cinema amp at night with it and I've found the sound goes lower by itself.For eg. I usually watch a place in the sun at -25 but have had to hire it to about-10 to get the same volume.Thinking the worse that it was the amp I decided to reset everything and started with the v360 box and after a factory reset the sound was back to its usual higher level,and I dropped it back to-25 which is perfect for that programme.This has happened three or four times over the last month roughly.Also I was watching Sky Sports News last Sunday morning and the sound just got louder all by itself, amazing.Agree about the lower volume level though.

Wabbit Ears · 08-10-2020 10:12am

califano wrote: »

One thing I cant stop is the box switching off when I change HDMI ports using harmony remote. Even when I check the power settings to 'Keep on always on but switch off when off button is presses'.
I even tried 'keep device always on' but still the box switches off when hdmi changes. I then done the same with my tv device but same!.
Are you having this ussue?.

Settings>Audio and Video>One Power>off

This turns off CEC which is the thing used to turn on and off along with the TV.

Duke of Url · 08-10-2020 10:59am

Quick Question

With the T360 box, is there a AC Adapter ( Black box ) on the power cord.

Im hoping not as on my Horizon box the Adapter releases a lot of heat when in a cabinet

Delta2113 · 08-10-2020 11:18am

Delta2113 wrote: »

Similar to Horizon - you have a AC Adaptor block.

- I don't think the block gets warm anyway as near the Horizon one. This new box uses over 60% less electricity compared to the Horizon.

Wabbit Ears · 08-10-2020 11:24am

Delta2113 wrote: »

- I don't think the block gets warm anyway as near the Horizon one. This new box uses over 60% less electricity compared to the Horizon.

I have both boxes and just checked. The Horizon one is warm to the touch and the 360 is cold/room temperature.

califano · 09-10-2020 6:51am

Wabbit Ears wrote: »

Settings>Audio and Video>One Power>off

This turns off CEC which is the thing used to turn on and off along with the TV.

Yeah I tried that too. I initially thought this may be the problem but no.

Col_30 · 09-10-2020 11:20am

Has anyone been able to hold on to a loyalty discount and get the new box out of Virgin? I renewed with them in July and I got a half-price loyalty for 9 months.

They promised me the new box for free when it became available. Of course, now they are saying they can't do it. It's very annoying. I'm struck with Horizon for another 6 months.

I spent an hour on the phone with them and CS agent was sure she could do it, but she couldn't re-apply the discount. I would be re-contracted for 105 a month for one year.

They also said in this https://www.youtube.com/watch?v=FnEBcckPPCc that they were waiving the €50 activation for existing customers.
This is now charged if I go to "upgrade" using the website.

Virgin TV360

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