Ryanair and their cancellations

Sheep Shagger · 17-04-2020 10:42pm

Valyawl wrote: »

Can I do a charge back on flights from out March 22 return March 27 that Ryan air cancelled please?

If you've attempted to contact the airline (print an email).

Ryanair are accepting applications for cash refunds though (I know theres a backlog). Chargeback is normally when the merchant refuses to refund you.

EverythingGood · 17-04-2020 11:09pm

airbusa320 wrote: »

No all my future bookings are still there when I sign in.
What happens come check in time is the question ?

****ed if i know, ive raised a complaint. ive deleted the app. signed it.out etc but still missing about 12 future flights

paddy19 · 18-04-2020 9:13am

spurious wrote: »

For Ryanair gift vouchers (and I don't know if these proposed refund vouchers are the same) they had to be used for flights in the name of the voucher holder,

Refund vouchers and gift vouchers are two totally different animals.

The gift voucher is nice flexible cuddeldy wee animal.
(Not anything like as good as the most flexible of creatures, cash.)

You have 5 years to use it. You can change passenger names for free.
This effectively means you can flog it. (At a discount obviously.)
You get these rights from the folks in Leinster house.

The refund voucher is nasty little creature who wants to eat you lunch.

Remember cash is king and you are legally entitled to a refund.

stephenjmcd · 18-04-2020 10:36am

paddy19 wrote: »

Refund vouchers and gift vouchers are two totally different animals.

The gift voucher is nice flexible cuddeldy wee animal.
(Not anything like as good as the most flexible of creatures, cash.)

You have 5 years to use it. You can change passenger names for free.
This effectively means you can flog it. (At a discount obviously.)
You get these rights from the folks in Leinster house.

The refund voucher is nasty little creature who wants to eat you lunch.

Remember cash is king and you are legally entitled to a refund.

I thought those ryanair gift vouchers were non transferable name wise and could only be used by the named person.

Got the email from Ryanair myself with a refund voucher, haven't decided what to do yet

hadoken13 · 18-04-2020 11:46am

I have a flight booked into Manchester on the 9th of May and back from Liverpool on the 11th of May. When I check my bookings on the Ryanair website, no bookings are showing, however, when I check them on the app it shows the bookings but when I click on them it shows the 'Oops, error! Sorry, we are unable to retrieve the booking'.

I haven't yet received a cancellation email and when I tested if the refund for cancelled flights would work, it states the flights aren't yet cancelled.

I cannot get through to a customer care rep after waiting about half an hour. Anyone have a similar issue?

CantGetNoSleep · 18-04-2020 2:57pm

Sheep Shagger wrote: »

If you've attempted to contact the airline (print an email).

Ryanair are accepting applications for cash refunds though (I know theres a backlog). Chargeback is normally when the merchant refuses to refund you.

I'd say their latest responses (replying after several weeks to people who had requested a refund and giving them a voucher) could justify a chargeback though

jonnny68 · 18-04-2020 2:58pm

Absolute fcuking nightmare to deal with they always were but are really showing themselves up for what they are,i had 4 flights booked, first one was cancelled, received an email for a refund saying 5 days processing time and 7 days to be refunded, completed the form immediately.

The remaining 3 flights were cancelled a few days later as the covid-19 situation worsened, received emails about being refunded this time saying something like 20 days processing time and 7 days refund, completed the forms.

A month later ive received fcuk all back, been onto the chat several times, like a broken record saying the same thing about backlogs, the only way to chat with a representative is on the chat bot say "chat with a human please"

Received an email yesterday evening offering me a voucher for the most expensive flight out of the 4 i had booked, i went back on the chat and tore into them, absolute nightmare to deal with, a company making billions every year ,but when it comes to actually refunding customers they'll do their level best to fob you off with vouchers, some of us just want the money back in my case around €350 so hardly peanuts.

Anything else i can do here im wondering?

paddy19 · 18-04-2020 3:20pm

stephenjmcd wrote: »

I thought those ryanair gift vouchers were non transferable name wise and could only be used by the named person.

Got the email from Ryanair myself with a refund voucher, haven't decided what to do yet

Here is what I think, but I'm sure the lawyers could think differently.

Gift vouchers bought with hard cash or effectively sold instead of a cash refund have to be in compliance with Consumer Protection (Gift Vouchers) Act 2019. 5 years expiration and name changes without a fee etc.

Vouchers offered by the airline before a flight is cancelled probably don't have to comply. They are a change in the contract you already have with the airline. They can have whatever conditions the airline fancies like 1 year and no name changes.

bikeman1 · 18-04-2020 3:28pm

Update for what it's worth:

Ryanair - waiting on refunds for 3 separate flights still, getting close to the 28 days for those cancelled ones. Future bookings showing in the app.

KLM, I kindly got an email today saying that my voucher is on the way, but they Can't give refunds. It also said it would exclude the booking fee. I feel a charge back coming on.

TAP - I got one voucher for one passenger, but not the other!!

Aer Lingus - due a refund from them, nothing whatsoever.

All in all a over â‚¬500 sitting out there...

Thespoofer · 18-04-2020 4:10pm

Going down the road of chargeback now but one question.
My Wife booked the fights so her name is the customer name with Ryanair but on my credit card, anyone ever have this situation?

paddy19 · 18-04-2020 4:18pm

Thespoofer wrote: »

Going down the road of chargeback now but one question.
My Wife booked the fights so her name is the customer name with Ryanair but on my credit card, anyone ever have this situation?

You are the card holder so you are the one who makes the chargeback.
It's the old story follow the money. If Ryanair ever give you a refund it will be to your card.

Unless you want to claim that your wife didn't have your authorisation....

.....wouldn't go there....

OnYerPike · 18-04-2020 4:59pm

Micahel wants your interest free loan: 1. SC claims court. 2. Resolver. 3. Regulator

When I first read that I thought No. 2 said Revolver.

TomOnBoard · 18-04-2020 5:07pm

I have 2 x Returns from 1 April and 2 x Returns from 29 April. All Ryanair.

I got the emails offering change of date or refund. I claimed refunds on both (one of them 3 weeks ago and 1 today). I got confirmations that my refunds would be processed as soon as possible and to bear with them. Nothing was mentioned abt vouchers.

yankinlk · 18-04-2020 6:12pm

paddy19 wrote: »

These folks will chatbot you forever.
Michael likes the idea of an interest free loan from you where he gets to keep your money after 12 months.

What's not to like from his point of view.

Options:

1. Swords Small claims court, €25, all online. Airline must reply with 15 calendar days. It's a bit clunky but with a bit of patience it's fine.

2. Martin Lewis Resolver process free, they hustle for you.
No idea how this will work with Ryanair.

https://www.moneysavingexpert.com/site/resolver/

3. Chargeback. Depends on your bank but watch the 120 day rule.

4. Regulator:

Who wants to wait for 4 to 6 weeks for Ryanair to give you a refund
that is due within 7 days.

https://www.flightrights.ie/home/complaint-procedure.452.html

Im going to use the complaints section of Ryanair site to document the time and date that i was refused my refund. May need this later for the chargeback or regulator or courts.

Link here: https://contactform.ryanair.com/index.php

jonnny68 · 18-04-2020 6:20pm

paddy19 wrote: »

These folks will chatbot you forever.
Michael likes the idea of an interest free loan from you where he gets to keep your money after 12 months.

What's not to like from his point of view.

Options:

1. Swords Small claims court, €25, all online. Airline must reply with 15 calendar days. It's a bit clunky but with a bit of patience it's fine.

2. Martin Lewis Resolver process free, they hustle for you.
No idea how this will work with Ryanair.

https://www.moneysavingexpert.com/site/resolver/

3. Chargeback. Depends on your bank but watch the 120 day rule.

4. Regulator:

Who wants to wait for 4 to 6 weeks for Ryanair to give you a refund
that is due within 7 days.

https://www.flightrights.ie/home/complaint-procedure.452.html

cheers mate,i think the small claims court might be the way to go here.

Noxegon · 18-04-2020 8:08pm

I have filled in the complaint form tonight. I will give them to the end of April - if I haven't heard by then it'll be the small claims court.

JimmyVik · 19-04-2020 10:19am

I am sick of them and after over a month waiting since I filled in the refund option im ringing the credit card comp0any in the to start chargeback.

Im told i will have the chargeback money within 7 days and that the limit is not 120 days from the purchase but 120 days from the departure date of the flight.

So Im going to call and initiate chargeback tomorrow. Sick of this treatment from Ryanair. Ive two other return flights coming up too that were cancelled. I'll do the same on them as soon as the departure dates pass.

paddy19 · 19-04-2020 10:32am

Noxegon wrote: »

I have filled in the complaint form tonight. I will give them to the end of April - if I haven't heard by then it'll be the small claims court.

Ryanair have made their position clear they are not processing refunds until after Covid has abated.
No doubt Michael O'Leary, that well known public health expert, will let us know when he decrees Covid-19 is over.

I'm pretty sure a complaint form is not going to change his position.

One of the nice features of the small claims process is that you don't have to lodge a complaint. You just need to make the refund request.

If Ryanair don't process the refund request within 7 days they have broken the law.

The courts hold that Michael O'Leary's Ryanair should obey the law the same as the rest of us.

What a refreshing simple idea, no lodging complaints, no waiting weeks for airlines, banks or regulators to decide if you should get your money back.

vandriver · 19-04-2020 12:27pm

What makes you think they will pay the judgement any quicker than they will process a refund?

Noxegon · 19-04-2020 1:56pm

I would prefer not to spend €25 if I don't have to.

killbillvol2 · 19-04-2020 2:12pm

paddy19 wrote: »

Ryanair have made their position clear they are not processing refunds until after Covid has abated.
No doubt Michael O'Leary, that well known public health expert, will let us know when he decrees Covid-19 is over.

I'm pretty sure a complaint form is not going to change his position.

One of the nice features of the small claims process is that you don't have to lodge a complaint. You just need to make the refund request.

If Ryanair don't process the refund request within 7 days they have broken the law.

The courts hold that Michael O'Leary's Ryanair should obey the law the same as the rest of us.

What a refreshing simple idea, no lodging complaints, no waiting weeks for airlines, banks or regulators to decide if you should get your money back.

How long did the whole process take for you to get your money back?

paddy19 · 19-04-2020 2:21pm

vandriver wrote: »

What makes you think they will pay the judgement any quicker than they will process a refund?

Even Michael O'Leary is not above the law!

Ryanair don't have to pay a judgement, they can simply pay the refund.

If Ryanair don't refund they have to have employ legal representation. We all know lawyers don't come cheap.

Chargeback and the regulator take weeks before anything happens.

Small Claims are actioned in calender days.

The only disadvantage, I can see is the €25, which paradoxically is not great for smaller claims!

Sheep Shagger · 19-04-2020 2:28pm

paddy19 wrote: »

Even Michael O'Leary is not above the law!

Ryanair don't have to pay a judgement, they can simply pay the refund.

If Ryanair don't refund they have to have employ legal representation. We all know lawyers don't come cheap.

Chargeback and the regulator take weeks before anything happens.

Small Claims are actioned in calender days.

The only disadvantage, I can see is the €25, which paradoxically is not great for smaller claims!

Do you have proof the small claims court will act any faster than a chargeback?

paddy19 · 19-04-2020 2:43pm

killbillvol2 wrote: »

How long did the whole process take for you to get your money back?

I have used it in the past and it took about 25 days.
Obviously different times.

Present claim.
Day 1 I created account and submitted claim.
Day 2 Court verified claim and €25 fee requested.
Day 2 I paid the fee.
Day 2 Court issued claim to airline.

15 calendar day clock is ticking for airline response by 30 April.

Will keep you updated!

http://www.courts.ie/courts.ie/library3.nsf/pagecurrent/F9B49A71A85F662C802580B100635032?opendocument&l=en

paddy19 · 19-04-2020 2:59pm

Sheep Shagger wrote: »

Do you have proof the small claims court will act any faster than a chargeback?

I have no idea and neither does anybody else on how long a chargeback or small claim will take. Both are dependent on Ryanair.

But let's comapare the time limits in both:

Small claims accept and serve claims on the airline immediately. In my case on the day that I paid the fee.

Chargeback will make you wait 30 calendar days before they will even look at your claim.

Small claims require a response from Ryanair within 15 calendar days.

There are no time limits on a chargeback response from Ryanair.

Obviously there are no guarantees in life but small claims looks a much more responsive process than the bankers open ended gambit.

Small claims has the force of law, chargeback is totally dependent on the bankers and Ryanair.

As always your choice, bankers and Ryanair good will or a court judgement!

killbillvol2 · 19-04-2020 2:59pm

paddy19 wrote: »

I have used it in the past and it took about 25 days.
Obviously different times.

Present claim.
Day 1 I created account and submitted claim.
Day 2 Court verified claim and €25 fee requested.
Day 2 I paid the fee.
Day 2 Court issued claim to airline.

15 calendar day clock is ticking for airline response by 30 April.

Will keep you updated!

http://www.courts.ie/courts.ie/library3.nsf/pagecurrent/F9B49A71A85F662C802580B100635032?opendocument&l=en

So going on your past experience, after the airline responds do they pay up quickly?

And what if they don't respond?

paddy19 · 19-04-2020 3:13pm

killbillvol2 wrote: »

So going on your past experience, after the airline responds do they pay up quickly?

And what if they don't respond?

It was good while back, I got a cheque in 2/3 days.

I was tempted to frame it!

"The respondent does not reply to the claim

The respondent has 15 calendar days to reply to the claim. Where there is no reply by the respondent, they are then held to have admitted the claim.

...... Apply for and get decree.

The Registrar will notify the respondent of the judgement. The respondent has 28 calendar days to comply with the judgement."

https://www.citizensinformation.ie/en/justice/courts_system/small_claims_court.html

ozzy jr · 20-04-2020 10:43am

I got the first email this morning (more to follow). I want the cash and am prepared to wait. What I want to know is how do I go about getting it? There's no link on the email to send me in the direction of getting the cash back.

From the email.........

Can I receive a cash refund instead of voucher?

You can request a cash refund however bear in mind we will place your request in the cash refund queue until the COVID-19 emergency has passed.

We highly recommend using the refund voucher as these are readily available and you can book flights on all Ryanair Group airlines in over 200 destinations in Europe and the Middle East.

syndrome777 · 20-04-2020 10:52am

ozzy jr wrote: »

I got the first email this morning (more to follow). I want the cash and am prepared to wait. What I want to know is how do I go about getting it? There's no link on the email to send me in the direction of getting the cash back.

From the email.........

Can I receive a cash refund instead of voucher?

You can request a cash refund however bear in mind we will place your request in the cash refund queue until the COVID-19 emergency has passed.

We highly recommend using the refund voucher as these are readily available and you can book flights on all Ryanair Group airlines in over 200 destinations in Europe and the Middle East.

the ling for the form is not in the email

i had to go on their Fb page and google to find it.

follow this
https://www.ryanair.com/ie/en/useful-info/disruptions-and-refunds/disruptions/flight-cancellations

and go to full refund.

for me they canceled one of my trips , but returns are still showing as active for the same trip. I had to buy the flight separately as I didn't know the return date at the time, and now I am wondering if I will get my money back for those flight, as they are not canceled but have no worth to me of course.

troyzer · 20-04-2020 11:35am

If Ryanair don't comply with a court order, does that mean that theoretically a sheriff can start taking assets?

I love the idea of a sheriff trying to impound one of their aircraft based on a fieri facias.

Sheep Shagger · 20-04-2020 12:52pm

troyzer wrote: »

If Ryanair don't comply with a court order, does that mean that theoretically a sheriff can start taking assets?

I love the idea of a sheriff trying to impound one of their aircraft based on a fieri facias.

Technically yes but it will never happen.

These are not normal times so they'll be allowed to take longer (regulator is useless at the best of times).

How nice of them to suggest a voucher to get the issue resolved instead of waiting for cash - people should stick to their guns (for cash).

Bebop · 20-04-2020 8:49pm

Do the new rules on vouchers (they cannot have an expiry date) not apply to Ryanair vouchers?
I would be happy to accept one if it were not for the expiry date..

Caranica · 20-04-2020 9:03pm

Bebop wrote: »

Do the new rules on vouchers (they cannot have an expiry date) not apply to Ryanair vouchers?
I would be happy to accept one if it were not for the expiry date..

Those rules are for gift vouchers. The Ryanair vouchers are not gift vouchers so no.

Sully · 20-04-2020 9:33pm

syndrome777 wrote: »

the ling for the form is not in the email

i had to go on their Fb page and google to find it.

follow this
https://www.ryanair.com/ie/en/useful-info/disruptions-and-refunds/disruptions/flight-cancellations

and go to full refund.

for me they canceled one of my trips , but returns are still showing as active for the same trip. I had to buy the flight separately as I didn't know the return date at the time, and now I am wondering if I will get my money back for those flight, as they are not canceled but have no worth to me of course.

For me, since I originally requested a refund when they cancelled my flight that link brings me to the MyRyanair which shows no upcoming flights at all. I search under my email and reservation number, they tell me it doesn't exist.

paddy19 · 20-04-2020 11:55pm

Bebop wrote: »

Do the new rules on vouchers (they cannot have an expiry date) not apply to Ryanair vouchers?
I would be happy to accept one if it were not for the expiry date..

It's not clear.
Aer Lingus seem to think it does because they are giving 5 year expiry dates and freedom to change names.

This could be a real interesting court case if the regular could be bothered.

paddy19 · 21-04-2020 12:09am

syndrome777 wrote: »

the ling for the form is not in the email

i had to go on their Fb page and google to find it.

follow this
https://www.ryanair.com/ie/en/useful-info/disruptions-and-refunds/disruptions/flight-cancellations

and go to full refund.

From the Ryanair web page above.

"Full Refund
If you wish to claim a full refund for the cancelled flight, click on the link below, to log into your MyRyanair account and follow the steps for a refund.

Refunds will be processed, within 7 working days, back to the form of payment used for the original booking."

Comhrá · 21-04-2020 10:05am

Being mentioned shortly on Sean O'Rourke this am on RTE Radio 1.

syndrome777 · 21-04-2020 11:36am

https://www.irishtimes.com/life-and-style/travel/passenger-anger-after-fresh-ryanair-u-turn-on-refunds-1.4233483

maestroamado · 21-04-2020 11:39am

Comhra wrote: »

Being mentioned shortly on Sean O'Rourke this am on RTE Radio 1.

It's clear from that that there is a strategy to encourage people to take vouchers, it is also clear that the rules likely be changed as quite a few of European countries Airlines are working on this basis.
It will be interesting to see what comes out of this.
I think if EU have option of insisting we take vouchers or the Governments have to bail-out Airlines.
I really do think anyone who's work has being effected by Covid should get an immediate refund, these are people who saved up for holidays and now need the money for life.

Inquitus · 21-04-2020 11:48am

maestroamado wrote: »

really do think anyone who's work has being effected by Covid should get an immediate refund, these are people who saved up for holidays and now need the money for life.

I agree if someone's personal circumstances have massively changed due to COVID and they had €10k paid for a dream family holiday to Disneyland Florida, they should be refunded asap in full, its not the sort of money that can be tied up indefinitely in some pie in the sky voucher scheme when you have bills, mortgages and all the usual running costs of life to pay!

Comhrá · 21-04-2020 12:13pm

And a small bit of satire:

https://newsthump.com/2020/04/21/ryanair-selling-early-bird-tickets-to-secure-place-at-front-of-the-refunds-queue/

Sheep Shagger · 21-04-2020 12:57pm

syndrome777 wrote: »

https://www.irishtimes.com/life-and-style/travel/passenger-anger-after-fresh-ryanair-u-turn-on-refunds-1.4233483

This is not after hours, comment removed

Thespoofer · 21-04-2020 2:07pm

Anybody receive their money back after going down the small claims court route?
I'll probably go this way as AIB no help and Ryanair sent on the 'voucher' email yesterday.

Keep us updated please if ye get it/or not.
Thks.

JimmyVik · 21-04-2020 2:48pm

Thespoofer wrote: »

Anybody receive their money back after going down the small claims court route?
I'll probably go this way as AIB no help and Ryanair sent on the 'voucher' email yesterday.

Keep us updated please if ye get it/or not.
Thks.

I got through to Ryanair. They have put me in the queue for refund.
I dont actually believe they ever intend to refund me after their behaviour so far though.

I had already started chargeback, so going to let that continue.
If that fails (there is no reason for it to fail unless the banks and regulator are in cahoots with Ryanair) then I will go the small claims court route.

Surely the courts cant be in cahoots with them too.

MadYaker · 21-04-2020 2:50pm

I emailed my TD and SHane Ross about this. You should all do the same.

JimmyVik · 21-04-2020 2:53pm

MadYaker wrote: »

I emailed my TD and SHane Ross about this. You should all do the same.

He started this sh1t.

Also wasnt ye the one who brought in the consumer protection for vouchers or who was that?

Bulsh1tter of the highest order.

Thespoofer · 21-04-2020 3:08pm

Shower of absolute pr€icks. Tried to re apply the refund application.. Refused as one already under the reservation number.

AIB, just as bad. Will not defend their customer and start chargeback.

It's so frustrating dealing with these thieves I really have to step back now as it's not healthy.

The only thing for me in the near future is to re evaluate my relationship with both AIB and Ryanair.

I'm seriously thinking of cancelling all my accounts with AIB and with Ryanair, well, this has been a step too far for me.
They know they have us over a barrel as we need someway of getting off this island for holidays. If I can avoid them at all then I will in the future...really lost all respect for them now.

Bebop · 21-04-2020 3:58pm

Hang on guys!
I’m just an ageing plane spotter, I have no connection whatever with any airline but,
All over Europe flights have been grounded, airlines are in trouble and they are looking to governments to help them financially, the demand for cash refunds will tip some of these airlines into bankruptcy..Maybe RYR is an exception here, but jobs will be lost and lives will be shattered, smaller businesses will get dragged down, we are in the middle of the Covid-19 emergency, times are not normal
The EU Will probably ease the rules to help airlines, cause it’s cheaper than giving them money, so we may as well howl at the moon for all the good it will do

In an earlier post I asked about the expiry dates on these vouchers,
I would like to see a longer expiry date, Aer Lingus seems to have got this right
Most here are frequent fliers, I have 2 RYR cancellations and I would use the vouchers eventually,
Many of the posters will still fly with Ryanair after this is over..so lighten up

IngazZagni · 21-04-2020 4:24pm

maestroamado wrote: »

It's clear from that that there is a strategy to encourage people to take vouchers, it is also clear that the rules likely be changed as quite a few of European countries Airlines are working on this basis.
It will be interesting to see what comes out of this.
I think if EU have option of insisting we take vouchers or the Governments have to bail-out Airlines.
I really do think anyone who's work has being effected by Covid should get an immediate refund, these are people who saved up for holidays and now need the money for life.

This is capitalism folks. A company that has €3.8 Billion in cash reserves is effectively taking interest free loans from hard pressed families struggling to make ends meat. The same company that is expected to announce a €1 Billion profit for FY20 early next month.

Assuming vouchers become an EU wide standard, then at the very least these vouchers need to have a minimum of 5 years validity and not the 1 year from date of expected travel that Ryanair appear to be currently offering.

TomOnBoard · 21-04-2020 4:38pm

IngazZagni wrote: »

This is capitalism folks. A company that has €3.8 Billion in cash reserves is effectively taking interest free loans from hard pressed families struggling to make ends meat. The same company that is expected to announce a €1 Billion profit for FY20 early next month.

Assuming vouchers become an EU wide standard, then at the very least these vouchers need to have a minimum of 5 years validity and not the 1 year from date of expected travel that Ryanair appear to be currently offering.

This. ∆∆∆∆

Ryanair and their cancellations

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