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02-09-2018, 15:54   #1
titan18
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General Ryanair discusion

Flew with Ryanair yesterday out of Schonefeld (after refusing to fly out with them from Dublin, booked Aer Lingus there), and what a clusterfcuk of an operation they have there.

If anyone is ever flying out of there with Ryanair, don't buy priority boarding, it makes no difference. They corral everyone in past a second security/passport check and the space is so small, there's no room to actually queue so despite the signs saying priority and all other queue, it just becomes a free for all.

I always prefer to fly Aer Lingus instead of Ryanair unless the price is a lot higher or times don't work out, but yesterday just made me more likely to fly Aer Lingus no matter the cost now, as Ryanair can't even operate the services they're selling.
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02-09-2018, 16:29   #2
 
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It might not have been two neat queues, but it still works. Excuse your way ahead of the crowd and get through.
This also happens with Aer Lingus too (CDG, I am looking at you), but you can get ahead of the non priority group even if they are crowding the check desk.
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02-09-2018, 18:07   #3
titan18
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It might not have been two neat queues, but it still works. Excuse your way ahead of the crowd and get through.
This also happens with Aer Lingus too (CDG, I am looking at you), but you can get ahead of the non priority group even if they are crowding the check desk.
Based on what I saw happen with Aer Lingus, they just shout out anyone with priority of AerClub silver or higher and refuse everyone else. Ryanair just opened the doors at this point and allowed anyone through as you had already shown passport and boarding pass to get into the waiting area. There wasn't separate queues for priority and non priority before the waiting area though.
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02-09-2018, 18:16   #4
 
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There are 2 queues in Schonefeld but as said it all goes out the window as soon as the first bus turns up and the doors open.
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02-09-2018, 18:22   #5
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There are 2 queues in Schonefeld but as said it all goes out the window as soon as the first bus turns up and the doors open.
There was no bus, or 2 queues. That might have been a different gate that you had been on.

Flew from gate 9 in Terminal D. There was one long queue outside for everyone to get through the passport area and then after that, it was into a small area that there wasn't enough seats in and seats were passed the marked queue point. You had priority and other queue stands there but there were already people sitting in the seats after those, and when the gate was opened, it was just that the door was opened. There was no one separating priority and non priority at that point.
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02-09-2018, 19:30   #6
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You do realise these are not Ryanair ground staff?
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02-09-2018, 19:39   #7
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You do realise these are not Ryanair ground staff?

That would apply to the vast majority of ground staff but is totally off the point. Ground staff are paid to provide a service to an airline and that includes implementing rules and procedures like allowing priority passengers through the gate first. If this is not possible then they should not advertise this service.
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02-09-2018, 20:02   #8
Stevek101
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That would apply to the vast majority of ground staff but is totally off the point. Ground staff are paid to provide a service to an airline and that includes implementing rules and procedures like allowing priority passengers through the gate first. If this is not possible then they should not advertise this service.

It always amazed me how people would buy priority and be the first to queue long before the gate opened. It really defeated the purpose particularity since seats were allocated.



At least you are getting two bags now; that is the focus of priority now not getting on first.
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02-09-2018, 23:07   #9
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Maybe it’s a German thing, in DUS the gate staff for Aer Lingus always call priority boarders and “Aerclub members” which inevitably triggers a scrum, they never check who has priority or if they are AC members so it just becomes a total free for all...
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03-09-2018, 00:20   #10
Bob24
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You do realise these are not Ryanair ground staff?
How relevant is it to his point that Ryanair sold him a service and didn’t deliver it though?

Either they don’t sell it or they make sure the facilities of the given airport and whatever contract they have to use external staff will allow to consistently deliver it.
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03-09-2018, 02:20   #11
titan18
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You do realise these are not Ryanair ground staff?
Why would that matter? Ryanair sell the service, and if it can't be delivered on by the ground staff (and I really don't see how it could have with the way it's setup there), they shouldn't be selling it. They could have had one of the air hosts off the plane, and ensuring priority boarded first.

If there's no way for them to provide it, they shouldn't sell it. They should just sell the two bags portion of it, not priority (even outside the priority, I did see people go on the plane with two bags even though one was tagged at the gate by the staff. In one case the actual pilot was shouting at them to load it on the trolley outside the plane but there was no one else doing it)
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03-09-2018, 11:52   #12
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Priority boarding on most LCCs is a bit of a joke nowadays. Either the entire plane has it (I was boarding an EI 320 recently in priority and was in a queue from 1/4 the way down the jetbridge with fellow "priority" passengers); or it's not respected at the gate (I flew Norwegian recently and in both Dublin and Stockholm it wasn't even mentioned) or you end up first onto a bus.

Legacy/alliance carriers generally do it much better. I think the US is the best at it - Group 1, 2, 3, 4 etc with delineated queues and a clear hierarchy of who boards when (based on status, travel class and then rows); properly enforced by the gate staff. I've seen Lufthansa etc in Europe operate the same.

The move by Ryanair re cabin bags basically shifts the goalposts on what priority boarding is all about: 70% of the plane has it, and it's really to let you on with your bag, getting on first and not having to stand in a mile long queue is really a secondary consideration.
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03-09-2018, 12:01   #13
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The move by Ryanair re cabin bags basically shifts the goalposts on what priority boarding is all about: 70% of the plane has it, and it's really to let you on with your bag, getting on first and not having to stand in a mile long queue is really a secondary consideration.
I don’t know about saying it is shifting the goalpost ... if it is acknowledged that the main point of buying the service is that you are allowed a cabin bag and that on top of that it is accepted that depending on the airport you might not be garanteed to board in a priority group, there is no basis for selling the service to customers as “priority boarding”. It’s not shifting the goalpost to me ... more like telling people they’ll play ice hockey and directing them at a football pitch!

Last edited by Bob24; 04-09-2018 at 09:29.
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03-09-2018, 13:10   #14
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I don’t know about saying it is shifting the goalpost ... if it is acknowledged that the main point of buying the service is that you are allowed a cabin bag that on top of that it is accepted that depending on the airport you might not be garanteed to board in a priority group, there is no basis for selling the service to customers as “priority boarding”. It’s not shifting the goalpost to me ... more like telling people they’ll play ice hockey and directing them at a football pitch!
I don't disagree one bit. I can see a situation where Ryanair goes the way of the US carriers; so Flexi Plus will board in Group 1, Plus will board Group 2, Priority will board Group 3 and everyone else Group 4. Not sure the impact or feasibility of this mind you in their airport setups. But it feels that already they're heading that way. They have dedicated Flexi Plus bag drops in places and so on already. And then the amount of cabin bags you're allowed will tie to the group.

The current setup is just a pain in the ass at the gate nowadays.
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04-09-2018, 11:19   #15
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General Ryanair discusion

I opened this to allow non-complaints and non-strike related discussion to have its own thread
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