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Google Pixel 4A - euro 179 on Vodafone

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    #812
    talkabout
    Registered Users Posts: 695 ✭✭✭talkabout


    Buffman wrote: »
    If you're within the 14 day cooling off period you can return it.


    https://n.vodafone.ie/support/orders.html

    Contacted Vodafone and in fairness they are picking it back up so can't really complain. Cheers


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    #813
    loki7777
    Registered Users Posts: 1,156 ✭✭✭loki7777


    talkabout wrote: »
    Contacted Vodafone and in fairness they are picking it back up so can't really complain. Cheers

    Last year i was refused return and refund because box was opened.


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    #814
    RobertFoster
    Registered Users Posts: 9,123 ✭✭✭RobertFoster


    bidiots wrote: »
    I had the original case on my 3a, loved it tbf. Would get another for the 4a if the price wasn't so high
    The 3 colours are €27.92 each using the discount code VFFANTASTIC on vodafonefaf.ie — Still more expensive than Spigen or Ringke, but a discount is a discount :)

    Thanks to rizzee for posting the code here: https://www.boards.ie/vbulletin/showthread.php?t=2058186129


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    #815
    rizzee
    Registered Users Posts: 3,789 ✭✭✭rizzee


    RobertFoster wrote: »
    The 3 colours are €27.92 each using the discount code VFFANTASTIC on vodafonefaf.ie — Still more expensive than Spigen or Ringke, but a discount is a discount :)

    Thanks to rizzee for posting the code here: https://www.boards.ie/vbulletin/showthread.php?t=2058186129

    Cheers! Good spot on the Google cases. Pity there aren't others for the 4A available on that site. I think that's the lowest price you'll see the cases until the Pixel 6 is out.


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    #816
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    loki7777 wrote: »
    Last year i was refused return and refund because box was opened.

    If you bought online you have 14 days to change your mind and return even if you opened it. If you bought in bricks and mortar you do not have this right!


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    #817
    loki7777
    Registered Users Posts: 1,156 ✭✭✭loki7777


    Badly fukt wrote: »
    If you bought online you have 14 days to change your mind and return even if you opened it. If you bought in bricks and mortar you do not have this right!

    I asked over the phone and was told NO. Oh yeah just to add it was powered on.


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    #818
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    loki7777 wrote: »
    I asked over the phone and was told NO. Oh yeah just to add it was powered on.

    They were wrong, but you must inform them in writing!
    https://www.citizensinformation.ie/en/consumer/shopping/shopping_online.html#


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    #819
    Buffman
    Registered Users Posts: 2,754 ✭✭✭Buffman


    loki7777 wrote: »
    I asked over the phone and was told NO. Oh yeah just to add it was powered on.


    Whoever you were onto misled you.


    https://n.vodafone.ie/support/orders.html

    Checklist
    Please ensure you return the following items:
    • A copy of your completed cancellation form
    • Phone, tablet or modem (without physical damage)
    • Please ensure that all data is cleared from your phone and that all security features are switched off (ie: Remove all passwords, switch off ‘Find my iPhone’ and restore to factory settings). Please note that it is your responsibility to ensure all personal data is removed from the device. Please remove your SIM card and remove all data from any memory card supplied with your handset
    • Accessory (without physical damage)
    • Charger
    • Battery
    • Any additional content that was included with your order must be included
    • Packaging

    FYI, if you move to a 'smart' meter electricity plan, you CAN'T move back to a non-smart plan.



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    #820
    grogi
    Registered Users Posts: 8,615 ✭✭✭grogi


    loki7777 wrote: »
    Last year i was refused return and refund because box was opened.

    That is illegal. You have the right to evaluate the goods


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    #821
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    grogi wrote: »
    That is illegal. You have the right to evaluate the goods

    Incorrect. The EU 14 day cooling off period only applies to unopened, unused items.

    https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

    The reason it exists online and not in store is because in store you can see and handle the product you are interested in but can't get that same benefit if you buy it online.

    If you do more than look and handle a product that you have bought online, e.g. unseal it, then it is up to Vodafone's discretion as to whether they will accept the a return or not.


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    #822
    cormie
    Registered Users Posts: 20,790 ✭✭✭✭cormie


    Folks, is this still a great deal at €280, or are there better out there for less? A family member may need a new phone, the charging port has stopped working on the Moto G5s Plus, but I'm hoping it can be repaired for an affordable price!


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    #823
    grogi
    Registered Users Posts: 8,615 ✭✭✭grogi


    Deleted User wrote: »
    Incorrect. The EU 14 day cooling off period only applies to unopened, unused items.

    https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

    No, that is not true what you're saying. There is very few exceptions to sealed goods - such as digital products - exp. CD or software. Otherwise you are allowed to open the product and test it. How otherwise can you evaluate it?
    The reason it exists online and not in store is because in store you can see and handle the product you are interested in but can't get that same benefit if you buy it online.

    By your own admission one needs to be able to open the box to see and handle the product, not just the box with the product. Hence one needs to open said box.


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    #824
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Everything you have just said is incorrect.
    grogi wrote: »
    No, that is not true what you're saying. There is very few exceptions to sealed goods - such as digital products - exp. CD or software. Otherwise you are allowed to open the product and test it. How otherwise can you evaluate it?

    You evaluate it by doing research first. The 14 day cooling off period has nothing to do with products that you have opened. Some more Googling will tell you that. I am not giving you an opinion on this, I am just telling you the law.
    grogi wrote: »
    In store you can handle the product, not just the box. By your own admission you need to be able to open the box to see the product.

    No you can't, you can only do that in some cases. You cannot handle products in Argos for example and it up to their discretion as to whether they will accept an opened item or not for return.

    By your own logic, this line

    "In line with our returns policy, these items will need to be unopened, unused and in their original packaging, with proof of purchase."

    is breaking the law.

    https://www.argos.ie/static/ArgosPromo3/includeName/ReturnsAndRefunds.htm


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    #825
    grogi
    Registered Users Posts: 8,615 ✭✭✭grogi


    Deleted User wrote: »
    You evaluate it by doing research first. The 14 day cooling off period has nothing to do with products that you have opened. Some more Googling will tell you that. I a not giving you an opinion on this, I am just telling you the law.

    If you're getting into the law, quote the relevant regulation from Irish Statute please. I will gladly be proven wrong.


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    #826
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    grogi wrote: »
    Quote the relevant regulation from Irish Statute.

    We're talking about an EU law, and I have already quoted it for you.

    Have you written an email to tell Argos and other companies that they are breaking the law by demanding that returned items be unopened? Or is possible that large companies have legal teams that know the law better than you do?


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    #827
    grogi
    Registered Users Posts: 8,615 ✭✭✭grogi


    Deleted User wrote: »
    We're talking about an EU law, and I have already quoted it for you.

    You have no idea how European directives work, right? They are guidance for local law makers, what regulations should be implemented in local law. They don't automatically apply in members states. The Commission has executive powers to penalise the states that fail to implement the directives, but even if it does, they are not national law.

    What's more, the 2011/83/EU clearly states:
    Since in the case of distance sales, the consumer is not able to see the goods before concluding the contract, he should have a right of withdrawal. For the same reason, the consumer should be allowed to test and inspect the goods he has bought to the extent necessary to establish the nature, characteristics and the functioning of the goods. Concerning off-premises contracts, the consumer should have the right of withdrawal because of the potential surprise element and/or psychological pressure. Withdrawal from the contract should terminate the obligation of the contracting parties to perform the contract.

    I underlined the relevant part for you. You cannot test and inspect the functioning of the goods without opening the box.

    To answer your last question - Yes, they are breaking the law. Yes, I have complained. Yes, I have got refunded.


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    #828
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    grogi wrote: »
    You have no idea how European directives work, right? They are guidance for local law makers, what regulations should be implemented in local law. They don't automatically apply in members states. The Commission has executive powers to penalise the states that fail to implement the directives, but even if it does, they are not national law.

    What's more, the 2011/83/EU clearly states:



    I underlined the relevant part for you.

    Nothing you have said or pointed out disagrees with what I said.

    Again I will ask you for the third time, is Argos' return policy against the law or not?


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    #829
    grogi
    Registered Users Posts: 8,615 ✭✭✭grogi


    Deleted User wrote: »
    Nothing you have said or pointed out disagrees with what I said.

    I'll allow myself to disagree.
    Deleted User wrote: »
    Again I will ask you for the third time, is Argos' return policy against the law or not?

    That would be second time you mention Argos. So it is not only understanding you have problem with apparently. You like to twist words, right?

    * If you collect locally and pay at the counter, it is not considered remote sale. Hence it is not against the law.
    * If you have it delivered, it is against - as the consumer needs to have ability to examine how the goods function. I have said exactly that before.


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    #830
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    grogi wrote: »
    That would be second time.
    If you collect locally and pay at the counter, it is not considered remote sale. Hence it is not against the law. If you have it delivered, it is agains

    It was actually the third time you ignored my comment on Argo's return policy.

    So you believe this returns policy only applies to over the counter sales? What about Smyths return policy, that is specifically under their online orders section? Is it against the law?

    "Simply return your unwanted item within 28 days of receipt unused, unopened, in its original condition and packaging, your return must be in a re-sellable condition."

    https://www.smythstoys.com/ie/en-ie/returns


  • Options
    #831
    Roberto_gas
    Registered Users Posts: 3,935 ✭✭✭Roberto_gas


    Where are the mods ? Anyone got this recently ?


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    #832
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Roberto_gas wrote: »
    Where are the mods ? Anyone got this recently ?

    Deal is over, no need to open the thread.


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    #833
    grogi
    Registered Users Posts: 8,615 ✭✭✭grogi


    Deleted User wrote: »
    It was actually the third time you ignored my comment on Argo's return policy.

    I answered to your question. But unless it agrees with your beliefs, you are simply ignoring it. I also quoted 2011/83/EU that proved you wrong - ignored...

    Yet You still haven't quoted any legal text (Irish or even European if you wish) that prove me wrong. Unless you do, I will not reply to you anymore, as it is pointless.
    Deleted User wrote: »
    So you believe this returns policy only applies to over the counter sales? What about Smyths return policy, that is specifically under their online orders section? Is it against the law?

    "Simply return your unwanted item within 28 days of receipt unused, unopened, in its original condition and packaging, your return must be in a re-sellable condition."

    https://www.smythstoys.com/ie/en-ie/returns

    Never crossed your mind that breaking the law is more profitable? The company simply takes a calculated risk of having to pay the odd fine and not having to deal with lawful returns.


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    #834
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    grogi wrote: »
    Never crossed your mind that breaking the law is more profitable? The company takes a calculated risk of having to pay the odd fine and not having to deal with lawful returns?

    So you are saying that Smyths are indeed breaking the law with their returns policy? It's a very simple yes or no question.

    And are Vodafone are breaking the law by not accepting loki7777's phone?

    And are the many other large companies that I can find within a few seconds of searching breaking the law by demanding online orders be unopened upon return?

    Is this comment made by a Vodafone rep on Boards not true to the law?

    LQB00OJ.png

    It's almost as if the legal text you quoted doesn't mean what you think it means.


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    #835
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    grogi wrote: »
    I answered to your question. But unless it agrees with your beliefs, you are simply ignoring it. I also quoted 2011/83/EU that proved you wrong - ignored...

    As for your edit, you have not proved that I am wrong, because you don't even understand what you yourself quoted. Let me break it down for you.

    "the consumer should be allowed to test and inspect the goods he has bought to the extent necessary to establish the nature, characteristics and the functioning of the goods"

    Now, let's take a smartphone as an example.
    • Is it safe to assume the average consumer understands what the nature of a smartphone is without opening it?
    • As the specs of the phone are listed on the box, is it safe to assume the average consumer understands what the characteristics of the smartphone is without opening it?
    • Is it safe to assume the average consumer understands what the functionality of a smartphone is without opening it?

    Therefore, is it safe to assume that the average consumer can establish the nature, characteristics and the functioning of a smartphone without the need to open it?

    Is it possible, therefore, that this directive you have quoted is incredibly subjective, so subjective in fact that most companies have instead decided that their returns' policy require that their products be returned unused and unopened to obtain a refund, all the while not disagreeing with this directive?


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    #836
    tmh106
    Registered Users Posts: 521 ✭✭✭tmh106


    For anyone who ordered the Spigen case and screen protectors, did you also order the camera protector? They are similar price to the screen protector but I guess if they preserve the camera they are worth it.

    In general, do people buy camera protectors as well as screen protectors or are camera protectors seen as something that are not really necessary?

    Thanks


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    #837
    rizzee
    Registered Users Posts: 3,789 ✭✭✭rizzee


    I had a small glass camera protector but removed it when I got the skin.

    Got this today. 2.99 delivered from AliExpress, just over 2 week delivery, lots of colours available. Surprisingly good quality.


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    #838
    grogi
    Registered Users Posts: 8,615 ✭✭✭grogi


    tmh106 wrote: »
    For anyone who ordered the Spigen case and screen protectors, did you also order the camera protector? They are similar price to the screen protector but I guess if they preserve the camera they are worth it.

    In general, do people buy camera protectors as well as screen protectors or are camera protectors seen as something that are not really necessary?

    Thanks

    Camera glass is sapphire... No point in any protector on it.

    In fact, if you want to scratch something, put it side by side with a phone camera lens and rub.


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    #839
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    grogi wrote: »
    Camera glass is sapphire... No point in any protector on it.

    No it isn't.


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    #840
    bargainboy
    Registered Users Posts: 36 ✭bargainboy


    Thanks for the info Aristotle that's good to know, its a legit concern though with manufactures now adding bigger camera modules even with a tough case and tempered glass screen protector phones are more susceptible to scratches whilst in a pocket unless you are careful.


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    #841
    bargainboy
    Registered Users Posts: 36 ✭bargainboy


    tmh106 i am it the same boat as your self i will pick up the spigen tough armor case and a pack of lk tempered glass screen protectors (used them both in the past )they have the best price overall on amazon.es the question is do i get the regular pack or the slightly more expensive pack with the rear camera protectors if you look in the comments there are a fare few people claiming that the back camera protectors fall of and are not worth the bother and that goes for any brand i would also like to know if anyone has any experience with rear glass camera screen protectors ?.


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