Hyundai Kona/Ioniq38 battery replacement

12-06-2021 12:47am

Hilariously, Enterprise, who are supplying the loaner Kona whilst my father's is sorted (we have it almost two months now) called on Wednesday to schedule a visit out to the house to limit the charge as detailed above.

Would be somewhat impressive/disappointing if the loaner succumbed to same issue!

10-10-20 · 22-06-2021 1:53pm

Anybody know if all of the letters have gone out yet? We still didn't get ours.
Are all of the Irish vehicles using the LG pack, or were some from that other unaffected manufacturer?

miamee · 22-06-2021 2:33pm

We bought a 191 Kona 5 weeks ago, we haven't received a letter but our car is already in the garage after the fault appeared last week

Cork EV · 23-06-2021 9:02am

Got my letter today for a 2020 Ioniq, no offer of compensation that was offered to other european owners.

Smee_Again · 23-06-2021 9:14am

Cork EV wrote: »

Got my letter today for a 2020 Ioniq, no offer of compensation that was offered to other european owners.

Have you a link to the European compensation details? I googled it but couldn't find anything.

Cork EV · 23-06-2021 10:01am

It was posted on the forum website

ioniqforum.com

Because i cant post links yet have a look under the ev section and look for battery recall and you will see that hyundai are giving credit on their charge card which is not available in Ireland.

10-10-20 · 23-06-2021 11:36am

10-10-20 wrote: »

Anybody know if all of the letters have gone out yet? We still didn't get ours.
Are all of the Irish vehicles using the LG pack, or were some from that other unaffected manufacturer?

Ignore this, mine arrived today.

BigAl81 · 24-06-2021 12:26am

Got the letter today. 38kWh Ioniq, full battery replacement!!

The letter said limit charging to 90% for now, and at some as yet undetermined date in the future, the battery will be replaced!

Wonder how range of the new battery will compare and how this might affect resale values!?

Smee_Again · 24-06-2021 8:03am

Range would be the same surely unless your current battery has degraded some.

I'm curious about the resale value though, I've about 75,000kms on my Kona so I'm fairly happy with a new battery.- I bought the car because I was going to be doing big mileage but now with WFH that will probably not be the case.

I'm curious what others think?

Irishjg · 24-06-2021 5:42pm

BigAl81 wrote: »

Got the letter today. 38kWh Ioniq, full battery replacement!!

The letter said limit charging to 90% for now, and at some as yet undetermined date in the future, the battery will be replaced!

Wonder how range of the new battery will compare and how this might affect resale values!?

It’s a very good question to ask. The battery replacement is costing a huge amount of money. I suspect Hyundai will want those new batteries to be protected. They may hold back some of the availability at the bottom or top end of the battery. So if you charge to 100% it may be only 80% in reality even though the GOM is telling you the car is charged to 100%. Also you may find a tapered charging curve compared to the original battery.

31-07-2021 2:00pm

https://www.boards.ie/discussion/comment/117204823#Comment_117204823

Update - Father's car returned with a new battery yesterday after 100 days @ Hyundai Ireland. Happy enough to have it back.

I imagine that the rental car (EV Kona too) cost must have been €3k+!

Kramer · 31-07-2021 2:51pm

https://www.boards.ie/discussion/comment/117686759#Comment_117686759

100 days! That seems like terrible logistics from Hyundai. Why couldn't they have had the replacement battery ready to go?

It's also likely the Kona you had was on the older, "unsafe" battery for those 100 days 🤔.

ted1 · 31-07-2021 6:59pm

https://www.boards.ie/discussion/comment/117504336#Comment_117504336

It’s costing the battery supplier money(70%( , not just Hyundai (30%)

eclipsechaser · 02-08-2021 5:58pm

Dropped the Kona off for a service a few days ago. They said the replacement battery is expected in September.

I was surprised to see the car range at 485km today after I charged it last night. Turns out that when they did the software update, it changed the 90% limit back to 100%. You'd think the people doing the service would be putting them to 90% during the service automatically since that was the only piece of advice on the recall letter.

miamee · 03-08-2021 11:40am

Our car has received it's replacement battery (last Thursday) and is due back to us this week after a trip to the body shop for some damage sustained in transit. It'll be 7 weeks on Thursday since it 'sat down'.

willthiswork · 30-08-2021 5:15pm

I emailed Hyundai asking when I should expect my new battery and got this response today:

We have started receiving batteries into the UK and will be communicating with the Dealer Network from the middle to end of September regarding supply to each dealer for their customers. Your "Selling" and or service nominated Dealer will then start to book customers into their diary from mid-October and throughout 2021. A courtesy EV will be provided whilst the replacement battery is being fitted and the repair will take approximately 2/3 days.

unkel · 03-09-2021 12:16pm

If they are clever they will give you a courtesy Ioniq 5, that would tempt you to upgrade. Tesla always give you a newer / better loaner car than your own. Smart business.

zg3409 · 24-10-2021 7:23pm

I see an a Kona owner on Facebook today saying his recalled battery now will not be replaced, instead he was told a software update would be good enough for the dealer. Naturally owner not happy as he was told it would be replaced in the past. Anyone know similar? It says "in some cases" software will "fix" battery

innrain · 24-10-2021 8:50pm

There is no official recall related to the first letter in Ireland. Form oficial POV is not a major defect. I found them in US and UK and posted here at the time. There is one on the EU database but IE is not listed as the country where the recall is active

https://ec.europa.eu/safety-gate-alerts/screen/webReport/alertDetail/10004104

On some forums people claim that the new software limits the SoC to 90% and displays it as 100%. That can be verified and challenged.

Are they going the Zafira route? Possible but it may backfire badly if another incident occurs.

Irishjg · 24-10-2021 11:04pm

It’s an interesting one. I have a feeling we’ll see a few more twists to this story. Will a Kona without a replacement battery lose more value on the market compared to a freshly replaced unit. Does the owner have the right to demand a replacement battery if Hyundai deem it unnecessary but the owner wants it replaced.

sean72 · 27-10-2021 2:54pm

who is supplying the batteries on the new Konas?

zg3409 · 27-10-2021 3:13pm

https://www.boards.ie/discussion/comment/118080460#Comment_118080460

Lg chem replaced by LG chem. I think newer Hyundai EVs are using different supplier for their batteries, as in all new models

10-10-20 · 01-11-2021 11:28pm

Talking to my local dealer, they said that the battery replacent is due to start this month, but that the logistics are challenging.

The whole replacement takes about 5hrs in total, previous delays may have been around the availability of qualified HV engineers and battery availability.

slave1 · 02-11-2021 6:29am

Irish Kona batteries have been replaced since around March this year so they’ve very much already started

10-10-20 · 02-11-2021 11:27am

They mentioned having only replaced batteries in vehicles which had failed. Maybe there are different replacement programs running?

spakman · 02-11-2021 11:41am

I got a letter months ago saying battery replacements would be happening and they'd be in touch, but I haven't heard anything since.

slave1 · 02-11-2021 12:01pm

https://www.boards.ie/discussion/comment/118105938#Comment_118105938

Ours was recalled and proactively replaced whilst there was no issue, March I think

spakman · 02-11-2021 12:36pm

https://www.boards.ie/discussion/comment/118106113#Comment_118106113

What way are they prioritising/calling people for replacements I wonder? My car is Jan 2019 so would have thought I'd be done by now if they were doing older first.

10-10-20 · 02-11-2021 4:27pm

https://www.boards.ie/discussion/comment/118106276#Comment_118106276

That's down to the service-department to work out. As far as I could understand they have been allotted their customer-lists of affected units and number and delivery dates of batteries. From there they'll have to contact customers and work out a schedule while trying to balance availability of the HV engineer, replacement vehicles, COVID and other factors.

If you have a genuine reason for prioritising your replacement, a friendly call to the service-manager would go a long way, I'd expect. Just don't take my slot. ;)

willthiswork · 03-11-2021 12:57pm

Has anyone else been having trouble with their battery range reducing? I was in Belfast one weekend, charged up at junction 14 and got all the way home to Cork on that charge. Then 2 weeks later I did the same journey and had to recharge in Fermoy! Now the first week I was stuck in All Ireland traffic so I figured my foot was a bit heavier on the second trip. So, the next time I was coming from Dublin I made sure I stayed around the 120 mark but I still had to recharge in Fermoy. Is this a battery issue or a me issue?!

Mickeroo · 03-11-2021 1:15pm

https://www.boards.ie/discussion/comment/118112052#Comment_118112052

What was the weather like on either day?

willthiswork · 03-11-2021 1:32pm

https://www.boards.ie/discussion/comment/118112136#Comment_118112136

Very warm on the first day, a bit damp and cooler on the days I had to recharge.

Mickeroo · 03-11-2021 1:40pm

https://www.boards.ie/discussion/comment/118112219#Comment_118112219

That's probably the reason you needed an extra charge. You should see the reverse start happening in mid to late spring again.

10-10-20 · 03-11-2021 1:50pm

https://www.boards.ie/discussion/comment/118112219#Comment_118112219

Rain seems to add about 5% to the consumption. But don't forget about added weight as it usually adds around 0.5kWh per 100kg per 100km. That adds up when you have three adults, etc.

I did a similar journey with a roof-box and rain and with 4 people - while ABRP estimated about 60kWh required for a "standard" car on a dry day, it actually took ~85kW due to the rain and roofbox and weight.

slave1 · 03-11-2021 1:59pm

Winter will add up to 30% reduction in Range versus high "Summer", especially if doing short journeys and the inherent EV "departure tax" of high initial battery usage

willthiswork · 03-11-2021 3:05pm

Oh wow, that's really interesting. When I bought the car I thought I'd have a ~300km range (they said 312 but I figured that was in optimal conditions) but with the 90% limit and random elements I seem to be lucky to get 250km!

innrain · 16-11-2021 5:25pm

The Kona was in for the yearly warranty wash today. They have performed a software "recall" and told me that the battery needs to be replaced. The battery will be ordered by Hyundai IE (apparently from Korea) then they will book it for replacement which would take about two days, time for which I would be given a similar Kona. I have a little ODBC thingy I use to communicate with the car and normally a software upgrade would reset the cumulative energy charged/discharged counter. This time it didn't which make me speculate it was a simple validation of the battery. A mate of mine who has an identical car bought on the same day with me had to get his car booked for the software "recall" and they will not speculate if the battery would need to be replaced. I bet it will be though.

mp3guy · 16-11-2021 8:41pm

https://www.boards.ie/discussion/comment/118176093#Comment_118176093

I was booked in for an "inspection" of my battery tomorrow, I'm told they will decide then if a replacement is required.

spakman · 16-11-2021 9:09pm

https://www.boards.ie/discussion/comment/118177290#Comment_118177290

Did you book the inspection or did they contact you?

mp3guy · 16-11-2021 11:09pm

https://www.boards.ie/discussion/comment/118177455#Comment_118177455

I had to chase them up.

mp3guy · 17-11-2021 5:00pm

Well no replacement, they just did a software update to a newer/second version of the battery monitoring logic and that's it.

innrain · 17-11-2021 5:32pm

https://www.boards.ie/discussion/comment/118181592#Comment_118181592

Interesting. I had to ask they wouldn't give me this information upfront. I already paid and asked the guy "btw what is the story with the battery?" he went and asked someone else who came to me and told about the replacement procedure and all that. Ir your car early 2019?

I have noticed that after the update the car is starting with the same screen on the right hand side and not saving the one I choose. I didn't have time to explore maybe there is a new setting for default screen or something. It is starting with the consumption info screen which I don't use

innrain · 28-11-2021 9:11am

A mate of mine who has an identical car bought on the same day with me had to get his car booked for the software "recall" and they will not speculate if the battery would need to be replaced. I bet it will be though.

Battery replacement confirmed for him as well. They wouldn't give any date so probably well into next year.

Ballylad · 04-01-2022 3:04pm

After the AA left Kona in garage on 28th dec with “check electrical vehicle system fault”, just found out battery needs replacement, no timeline on when it will be available, replacement electric car will be provided by Hyundai Ireland until fixed.

oceanfroggie · 18-01-2022 9:55am

https://www.boards.ie/discussion/comment/117686759#Comment_117686759

Sorry to hear. Our HV battery was replaced by Hyundai Ireland in 48hrs, and they provided a replacement BEV while the work was being done. Impressed Hyundai honoured their warranty with this safety recall and global battery replacement programme.

oceanfroggie · 18-01-2022 9:59am

Hyundai replaced the entire HV battery pack in our Kona EV last September. It took only 48hrs and they provided a replacement courtesy car for the duration. Got a letter from them early last summer so I followed up with persistent emails and was then was contacted direct by Hyundai Ireland who booked date for the battery replacement via dealer, but I understand the work was done by Hyundai Ireland at their HQ. Hyundai by their actions were an honourable company unlike the dishonest diesel gate fraud that VW screwed us with on our 2.0 TDI's drop in value.

PS: Prior to the letter the car had been back to the dealer 3 times for inspection and battery BMS software updates.

zg3409 · 18-01-2022 4:55pm

https://www.boards.ie/discussion/comment/118493017#Comment_118493017

Honourable and good, but for some owners they did not replace battery unlike was originally announced. I for one would not buy a used model that did not have it's battery replaced so those owners are left with an inferior car with no compensation. It sounds like to cut costs they are only replacing certain batteries, hoping, that the others won't go on fire. It's s risk reward decision based on some data we don't have access to, but for those who don't get a new battery it sounds like they are taking the risk, not Hyundai, both in terms of safety and resale value.

I know recalls happen all the time and the risk of death is nearly zero, but still...

mp3guy · 18-01-2022 5:06pm

https://www.boards.ie/discussion/comment/118495455#Comment_118495455

You've hit the nail on the head there, exactly why I offloaded my Kona as soon as I found out they were being picky about replacing the HV battery.

innrain · 18-02-2022 11:00am

we got this yesterday

slave1 · 18-02-2022 12:17pm

Got same letter too, new battery ahoy! FYI SOH on 191 64kWh pack was 97% at January Service this year

Hyundai Kona/Ioniq38 battery replacement

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