CoronaVirus

elperello wrote: »

Yes I know Ireland is not the centre of the Universe really but it kind of is the centre of my universe for now

I understand the value of repatriation flights.Two members of my extended family
were glad to get back from AUS and NZ at the weekend.

What I was complaining about is that you can still go on the Aer Lingus website and book a return trip going out next week returning the week after. I checked on it when I heard about it elsewhere. The one I looked at was to France. Have a look yourself if you want to confirm it. Repatriation should be one way accepting bookings for return flights at this stage is only adding to the confusion.

What confusion?

FGR wrote: »

Loveholidays contacted me to offer me a voucher for my holiday which was cancelled as the hotel is closed and the airline is not flying.

They're refusing to offer a refund - so it looks like I'll have to go down the chargeback route.

The ironic thing is that the hotel and the airline have told me that they're refunding customers who booked directly - I would have been better off had I booked directly as opposed to with an agent. I originally thought a person would have more protection booking via an agent but I think I've learned a lesson here.

Will update on this and how I get on with the bank and Mastercard.

How exactly does a chargeback work?

Has anyone got a refund from Ryanair or Aer Lingus themselves?

testtech05 wrote: »

I'm awaiting an email from Ryanair for a flight to Italy on the 17th of April so that I can request a refund.

Have heard from some friends that they have been able to request a refund from Ryanair but not sure if they have received it yet. All Aer Lingus have offered me so far was change date or 110% voucher, no refund.

Yeah I filled in Ryanair refund request form 8 days ago for april 1st flight but heard nothing at all since

USIT has gone bust.

I have a flight booked for next week, was unsure whether to change the booking or take a voucher. What do the new measures for staying at home and within a 2 km radius mean for my flight now? Can I request a refund?

elperello wrote: »

If you live more than 2km from the airport the Govt. says you can't go.

Seeing as most people do live more than 2km from the airport this should mean all flights cancelled. If your flight is cancelled you will get a refund

However the airlines are playing chicken with their customers trying to hold on to their money and give them vouchers.

Just keep an eye on the airline website and your email.

Yeah was thinking they will probably try to avoid refunds. Gonna wait for more communication from them

Got this from Ryanair earlier today, removed my flight ref

Dear Customer,

I refer to your recent request for a refund on your booking confirmation .......

Due to the high volume of flight cancellations due to COVID 19, we are experiencing an unprecedented high volume of requests. We are currently working through the backlog and ask that you please bear with us.

Please do not resubmit your request.

Thank you for your patience and understanding.

Caranica wrote: »

I haven't had any email and it's more than 2 weeks since I submitted the form to Ryanair

How long before the flight should I expect an email saying I can cancel? I'm due to fly in 2 weeks but no word yet

FGR wrote: »

Loveholidays contacted me to offer me a voucher for my holiday which was cancelled as the hotel is closed and the airline is not flying.

They're refusing to offer a refund - so it looks like I'll have to go down the chargeback route.

The ironic thing is that the hotel and the airline have told me that they're refunding customers who booked directly - I would have been better off had I booked directly as opposed to with an agent. I originally thought a person would have more protection booking via an agent but I think I've learned a lesson here.

Will update on this and how I get on with the bank and Mastercard.

I am having terrible time getting them to cancel. due to travel in may. they are saying all normal T&C apply after april 15. so cancellation is 600 euro (following ABSTA rules) I have only paid a deposit but am due to pay another installment tomorrow. i pushed out other payments as far as i could (april 27th) to see if ABSTA update their policies and loveholidays are forced to refund without cancellation fees.

https://www.gov.uk/guidance/travel-advice-novel-coronavirus
https://www.abta.com/news/coronavirus-outbreak

They are following the above rules - i rang credit card company and they wont do a chargeback. as they company is compliant to governing body ABTA (UK)

if you look at the irish literature:

https://www.gov.ie/pdf/?file=https://assets.gov.ie/71954/65b80dd6c15f40c4b5df337671048f24.pdf#page=1

I am entitled to full refund but i bought the holiday from an english company. Credit card company wouldnt follow up. i also heard that loveholidays arent offering refund only vouchers - which once i get to that point ill have to argue as well.

another variable is that they go bust - they are ATOL protected so money should come back. They aint making it easy and i look forward to there demise post Virus.

testtech05 wrote: »

Maybe they haven't cancelled mine officially yet

Just to update on this I got the refund email last night so applied today and will see how long it takes to hear back.

Would anyone know what to do about prepaid airport parking please?

I had booked and prepaid Shannon airport parking for a few days next week. Do I claim it off my credit card, directly from the airport or from my multi trip insurance?

Thanks a mil for replies!