DigiWeb

Very happy so far with Digiweb (since earlier this year), FTTH 150mb. Very good offer on sign-up (wrt installation fee), customer service has been excellent the couple of times I've had to engage. So would happliy recommend them (and have)....

They also have a referral offer which was seamlessly applied to our account (credit for a referral signing-up) without us having to do anything.

The only real issue I've had service/speed wise so far has been a WiFi issue. Recently installed a Mesh system (TP-Link Deco P9) which has drastically improved speed for wireless connected devices throughout the house.

^^^
I 2nd the above. In my second year of FTTH and see no reason to move. Bumped up to 500Mbps from 300 without asking to be. Decent Fritzbox (probably one of the better boxes on the market), always excellent customer care and apart from a couple of outages that affected other ISPs at the same time, no major issues.

The only thing is that the ping times are a little higher than Eir (and poss other ISPs). Mine average around 10-12ms on wired and Eir is down to 5ms and below. I know that some who are hard core gamers would want lower ping times but for me, no need.

In my first year as a customer, and I've had zero problems to date. I'm in an outlying location for broadband, so not getting great speeds (it registered between 2 and 3Mbps recently), but it seems to be very reliable.

My mother switched to Digiweb for phone service only a couple of years ago, they couldn't have been nicer during the set-up, even to the point of sending physical bills (she doesn't do internet or direct debits). One phone outage, which wasn't due to Digiweb, but they contacted eir and it was sorted within a couple of days.

Do Digiweb use IPv4 for FTTH and can you request a static IP?

Had some issues recently on 4G with carriers using cGNAT making VPN / port forwarding more tricky.

Gonzo wrote: »

There are no plans to change the 150 Mbit/sec or 1000/Mbit/sec plans, both the download and upload speeds will remain the same on all networks. Only the 300 Mbit/sec plans are being upgraded to 500 on Airwire, Digiweb and Vodafone with the uploads remaining the same as before.

Paulgorm is referring to the wholesale cost of the 150, 300 and 500 potentionally being the same price to the provider in the future. (and hoping it means he can get the 300 and 500 at the same price as his 150)

The issue with that is, that that isn't the total cost to the provider. The providers also pay traffic charges for each connection to OpenEIR to bring the connection to the interconnect, cost for bandwidth from the interconnect to their core and the upstream. So a 300 and a 500 Mbit/s connection still costs them substantially more than a 150 Mbit/s connection. Depending on usage.

It's not like buying a piece of electronic hardware at wholesale and reselling it. There's like 4 or 5 different pieces to the puzzle.

It's the same with VDSL: the wholesale price per month to OpenEIR is the same, disregardless if it is 7 Mbit/s or 100 Mbit/s. Some providers offer cheaper packages, if it's 50 Mbit/s or less. Some don't. But that's based on other factors. Not the static wholesale price.

/M

Heighway61 wrote: »

With the companies that are moving the 300mb customers up to 500mb does that mean they will have two different prices for the same product?

Some companies (Digiweb/Eir/Airwire) aren't offering the 300Mbps any more to purchase. (Although apparently they still could as the profile still exists). I see it is still listed on the Vodafone and a few other ISP sites. The price charged by OpenEir for the 500 is the same as the 300 now, so it seems some ISPs have bumped their customers up from 300 to 500Mbps for free.

Heighway61 wrote: »

Unusual to have two different prices for the same product.

I don't understand what you mean exactly, unless you are talking about those ISPs still selling the 300 product instead of the 500.

I'm with Digiweb. I had 300 and now I have 500. I still pay the same each month. They don't sell the 300, so no two different prices exist with them.

I’m in my second year with Digiweb on siro and have found them fine to deal with. They are open with their settings so you can configure your own equipment.

I changed to a different Fritz box to the one they use and they had no problem setting up my voip for me on that box.

I did try to move to Vodafone this year due to the price difference and the difference is night and day. Vodafone don’t seem able to organise a piss up in brewery.

F34 wrote: »

I’m in my second year with Digiweb on siro and have found them fine to deal with. They are open with their settings so you can configure your own equipment.

I changed to a different Fritz box to the one they use and they had no problem setting up my voip for me on that box.

I did try to move to Vodafone this year due to the price difference and the difference is night and day. Vodafone don’t seem able to organise a piss up in brewery.

Don't do it!

Vodafone are diabolical. On par with Eir.

Their discount period is not worth the savings - they will either balls it up on your transfer in or balls it up when you go to transfer out at the end of the heavily discounted period.

shooter69 wrote: »

Have 150mb FTTH with digiweb, hasn’t gone down once in three years . Customer service in Dundalk is top notch, we have quite a few devices here and the guy remotely set up the 5ghz band while on the phone . Rang back few days later to check all was ok. Would never change to be honest even if I could get it cheaper , was with Eir and were a disaster as you would expect. Fritz box modem is night and day compared to that shyte Eir one. Recommend without hesitation ðŸ‘

I second this. Also have the 150 FTTH. Digiweb are great to deal with. Would recommend to anyone looking for a provider.

Only slight issue for me right now is that 150mb at €55 is no longer up there in terms of pricing.