Currys and Brexit

MissShihTzu · 20-01-2021 9:00pm

Rows Grower wrote: »

No, there is no fairness due to them.

My Patterdale terrier could have put more thought and consideration into Brexit and dealt with the subsequent customer care issues better than Curry's have.

They are an ignorant, obnoxious company that deserve no empathy and have no place in this country.

Good riddance to them and the sooner the better.

I hear you. But what's the alternative when buying reasonably priced electricals? Certainly not Soundstore (awful customer service - will never buy there again even though I have a company discount). Power City? Nah - poor selection. Same with DID and Harvey Norman.

So for me it'll be Currys (in the future). Followed by Amazon.

CoBo55 · 20-01-2021 9:03pm

MissShihTzu wrote: »

I hear you. But what's the alternative when buying reasonably priced electricals? Certainly not Soundstore (awful customer service - will never buy there again even though I have a company discount). Power City? Nah - poor selection. Same with DID and Harvey Norman.

So for me it'll be Currys (in the future). Followed by Amazon.

Factor in the extra charges and then make your decision. Forget about Currys paying Irish charges, it ain't goin' to happen.

whiterebel · 20-01-2021 9:42pm

MissShihTzu wrote: »

I hear you. But what's the alternative when buying reasonably priced electricals? Certainly not Soundstore (awful customer service - will never buy there again even though I have a company discount). Power City? Nah - poor selection. Same with DID and Harvey Norman.

So for me it'll be Currys (in the future). Followed by Amazon.

We got washing machine, dryer, Fridge freezer, oven and hob in our local Expert Electrical recently. HN or Currys were nowhere near them on price. Great service, too,

MissShihTzu · 20-01-2021 10:51pm

whiterebel wrote: »

We got washing machine, dryer, Fridge freezer, oven and hob in our local Expert Electrical recently. HN or Currys were nowhere near them on price. Great service, too,

If you want PC items as I did, then EE is no good.

L1011 · 20-01-2021 11:01pm

If you want PC items, Currys is not the place to buy them in the first place. Look to specialist retailers who are going to have many multiples of the product range.

The "PC World" bit of the name is no longer an indicator of what they sell, really. Tesco often have as much as they do!

MissShihTzu · 20-01-2021 11:14pm

L1011 wrote: »

If you want PC items, Currys is not the place to buy them in the first place. Look to specialist retailers who are going to have many multiples of the product range.

The "PC World" bit of the name is no longer an indicator of what they sell, really. Tesco often have as much as they do!

It's a matter of choice, isn't it? If I still lived in London, I would agree. I would go straight to Tottenham Court Rd if I wanted any electricals. But it's not the same here, which I accept and just run with what I've got. That would be Currys/Amazon.

skinny90 · 20-01-2021 11:15pm

L1011 wrote: »

If you want PC items, Currys is not the place to buy them in the first place. Look to specialist retailers who are going to have many multiples of the product range.

The "PC World" bit of the name is no longer an indicator of what they sell, really. Tesco often have as much as they do!

Yeah in fairness PC items, peripherals is all online. b and m stores sell overpriced crap

whiterebel · 20-01-2021 11:35pm

Elara in Dublin are pretty good for everything PC.

L1011 · 20-01-2021 11:50pm

MissShihTzu wrote: »

It's a matter of choice, isn't it? If I still lived in London, I would agree. I would go straight to Tottenham Court Rd if I wanted any electricals. But it's not the same here, which I accept and just run with what I've got. That would be Currys/Amazon.

That's only what you've got if you don't look anywhere else:

Elara
HPShop
Other specialists

Realistically, Currys and Amazon would never, ever come to mind for me for them.

CoBo55 · 21-01-2021 12:03am

MissShihTzu wrote: »

It's a matter of choice, isn't it? If I still lived in London, I would agree. I would go straight to Tottenham Court Rd if I wanted any electricals. But it's not the same here, which I accept and just run with what I've got. That would be Currys/Amazon.

I think you'll need to rethink that now that brexit has landed.

MissShihTzu · 21-01-2021 1:04am

CoBo55 wrote: »

I think you'll need to rethink that now that brexit has landed.

In some cases, yes. Amazon will still ship here, but it's hit and miss at the moment until they get the stock situation sorted which will take some time. I ordered a desk from Amazon which was shipped here without incident and no charges. In the same case as the Currys item I originally mentioned, this was ordered before Brexit. Currys - well they have to rethink the business model since all items are sourced from their fulfillment centre in Nottingham (I think). Something I was only aware of after all this blew up. They might open a centre here. I don't know, which is why the jury's still out on them IMO. I've also ordered (and received) cables and other bits from Amazon, all safely delivered and without incident.

CoBo55 · 21-01-2021 10:45am

MissShihTzu wrote: »

In some cases, yes. Amazon will still ship here, but it's hit and miss at the moment until they get the stock situation sorted which will take some time. I ordered a desk from Amazon which was shipped here without incident and no charges. In the same case as the Currys item I originally mentioned, this was ordered before Brexit. Currys - well they have to rethink the business model since all items are sourced from their fulfillment centre in Nottingham (I think). Something I was only aware of after all this blew up. They might open a centre here. I don't know, which is why the jury's still out on them IMO. I've also ordered (and received) cables and other bits from Amazon, all safely delivered and without incident.

Small items are exempt from charges.

Rows Grower · 21-01-2021 11:03am

Currys have lost any customer base they had in Ireland after this debacle. You just don't treat Irish customers like they have done and expect them to give you repeat business.

Their name is mud now.

Xterminator · 21-01-2021 11:19am

Irish consumers will flock back to currys if they sell ipads/fridges/phones a fiver cheaper than their competitors. don't kid yourself there.

Rows Grower · 21-01-2021 11:28am

Xterminator wrote: »

Irish consumers will flock back to currys if they sell ipads/fridges/phones a fiver cheaper than their competitors. don't kid yourself there.

https://www.youtube.com/watch?v=KQX5LZts9Zc

Schorpio · 21-01-2021 11:42am

Rows Grower wrote: »

Currys have lost any customer base they had in Ireland after this debacle. You just don't treat Irish customers like they have done and expect them to give you repeat business.

Their name is mud now.

Only now?

Curry's lost almost all of its appeal to me years ago when they lost Declan. Those of a certain Boards vintage might remember that he ran a 'talk to' area on Boards for Currys, which was brilliant.

......god, I feel old.

21-01-2021 1:26pm

My delivery arrived this morning...

No charges.

CoBo55 · 21-01-2021 1:39pm

Xterminator wrote: »

Irish consumers will flock back to currys if they sell ipads/fridges/phones a fiver cheaper than their competitors. don't kid yourself there.

Plus charges...

BionicRasher · 21-01-2021 1:49pm

Not sure why anyone would pay fees for an item that they purchased online from Currys.ie

The price on the site is the price you paid and will be on your sales receipt

No reason to pay extra fees

As for people no longer using Currys I dont see much of a change. They have a good selection and often stock stuff that other shops dont.
Joe Soap wont be aware or care about these delivery issues

once things settle it will be business as usual

NOTE
**unless they up prices to add in any additional customs charges from stuff that comes through the UK - then they will be uncompetitive and wont get the market share as prices will be above and beyond other stores

manlad · 21-01-2021 1:53pm

Deleted User wrote: »

My delivery arrived this morning.

did you get notice of it arriving or updated tracking from currys/dpd?

21-01-2021 2:23pm

manlad wrote: »

did you get notice of it arriving or updated tracking from currys/dpd?

I originally ordered on 13 Jan and received an order acknowledgement. I was emailed an order confirmation and e-receipt with a tracking number on Monday after getting on to customer service. On Tuesday I got the text with the arrival date and timeslot for delivery today.

Tracked it as I was expecting it to be delayed or something, but it arrived within the timeslot and with no extra charges.

.

hello2020 · 21-01-2021 3:15pm

ordered two laptops from Currys.ie .. DPD delivered both today .. no extra charge

Pacifico · 21-01-2021 3:33pm

Similar to above. Ordered Monday and arrived today no issues

Timfy · 21-01-2021 3:44pm

Just a quick heads up that those off you awaiting Nespresso Vertuo devices from Currys (I know there's a few of you) that the 100 free coffee capsule offer ends on 31st of the month. If you haven't received and registered your device by then, you have lost not only a 100 capsules but also two free months subscription worth another €60

This offer was the only reason I ordered the machine and it will be heading straight back to the UK if it gets here late. Mine was ordered on 3rd Jan, last DPD update 11th Jan. I'm not particularly optimistic!

MissShihTzu · 21-01-2021 5:04pm

Timfy wrote: »

Just a quick heads up that those off you awaiting Nespresso Vertuo devices from Currys (I know theres a few of you) that the €100 free coffee offer ends on 31st of the month. If you haven't received and registered your device by then, you have lost not only a €100 of capsules but also two free months subscription worth another €60

This offer was the only reason I ordered the machine and it will be heading straight back to the UK if it gets here late. Mine was ordered on 3rd Jan, last DPD update 11th Jan. I'm not particularly optimistic!

Speak to Nespresso direct and explain. They're usually pretty helpful.

MissShihTzu · 21-01-2021 5:06pm

CoBo55 wrote: »

Small items are exempt from charges.

I am aware that items costing <€22 don't attract charges . You missed the bit about the desk and other stuff I got.

hollypink · 21-01-2021 5:39pm

I ordered from Currys (ie website) on the 7th. I got a text about delays next day and on the 16th, was notified that it's on its way. Tracking says it's left the UK on 18th and no update since. I'm kicking myself for not checking whether Currys despatch from Ireland or UK, it never occurred to me that the stock wasn't in Ireland. I don't need the item really urgently so if I was confident it will eventually arrive, I wouldn't really mind but I'm not sure it will!

I ordered something in early January from Argos and it got stuck in the customs delays (again I didn't know it would come from the UK) but it arrived today.

Carodh · 21-01-2021 6:06pm

I’m still waiting on the virus scanner and Microsoft office I ordered from Currys for the laptop that arrived on Monday. It was “heading to Ireland” but for the last 3 days it’s saying “Sorted by distribution centre”. I know if I go and order them elsewhere suddenly I’ll get a message from Currys re next days delivery.

Timfy · 21-01-2021 9:18pm

Carodh wrote: »

I’m still waiting on the virus scanner and Microsoft office I ordered from Currys for the laptop that arrived on Monday. It was “heading to Ireland” but for the last 3 days it’s saying “Sorted by distribution centre”. I know if I go and order them elsewhere suddenly I’ll get a message from Currys re next days delivery.

You're going to be even more annoyed when you receive them and realise they are just printed codes that could have simply been emailed :-)

Actually that opens a whole new tin of worms... will UK supplied software licences be valid in the EU? Probably not a question for this thread but definitely something to ponder.

arrianalexander · 22-01-2021 8:54am

Anyone in same position as me

Ordered 26th December ,these are updates

30 Dec 2020 18:35 Athlone Sorted by distribution centre
29 Dec 2020 19:01 DPD We have your parcel and it's on its way to our depot
29 Dec 2020 07:01 CurrysPCW We've received your order details, but have not yet received your parcel

Currys keep telling it delayed due to Brexit though it seems to be in Ireland since the 30th December or am I missing something ?

cee_jay · 22-01-2021 9:02am

[Deleted User] wrote: »

My delivery arrived this morning...

No charges.

Got the text last week to say our order was due yesterday. Instead of the order arriving, got a text from DPD with the customs bill.

manlad · 22-01-2021 9:08am

Still no update from Currys, just the same apology from the customer service team via twitter. I don't understand how it can take a package 13 days to get back to them from DPD within the same country. Also that they can't just send another items as opposed to waiting to change the label on the original.

I was actually a big fan of currys prior to this happening but the way they've managed it from a PR perspective is terrible. Will aim to use Irish only in future or other EU specific that don't ship via UK.

Dodge · 22-01-2021 1:51pm

Update from DPD ireland

http://twitter.com/dpdireland/status/1352596005649309700?s=21

Lolle06 · 22-01-2021 3:40pm

Dodge wrote: »

Update from DPD ireland

http://twitter.com/dpdireland/status/1352596005649309700?s=21

My Currys delivery arrived today w/o any further charges. Ordered on the 12th, estimated delivery date was the 19th. Was informed by DPD on Monday that the order was shipped from the UK to Ireland.
I might have just missed the Brexit- chaos.

Gileadi · 22-01-2021 5:02pm

Just received email from currys, they cancelled my order and offering 30e voucher.

moonboy52 · 22-01-2021 5:28pm

Gileadi wrote: »

Just received email from currys, they cancelled my order and offering 30e voucher.

As did I.

The item i had ordered has gone up in price by €40.

They state they will refund the difference if ordered again.

I am wondering if the difference to be refunded will be €40 or €10 after the voucher though. (probably the latter)

manlad · 22-01-2021 6:01pm

Gileadi wrote: »

Just received email from currys, they cancelled my order and offering 30e voucher.

Did you request it to be cancelled or they just can't fulfill it?

manlad · 22-01-2021 6:03pm

I've noticed the item I bought has now returned to normal pricing (an increase of €169 from what I paid). I wonder is it a delay tactic to get me to cancel the order.

tiegan · 22-01-2021 6:13pm

I was one of those who received a text from Currys.ie last weekend apologizing for delay and to let me know my item would be with me"on or before 22nd January" - well no surprises, nothing delivered. But on the plus side, no demands for VAT either!! This was a 1200e laptop, so will ring on Monday and cancel my order if I do not get another update. Fed up of waiting!

Gileadi · 22-01-2021 6:17pm

manlad wrote: »

Did you request it to be cancelled or they just can't fulfill it?

They could fulfil it looks like, I didn’t request a cancellation anyway.

I ordered around the 7th, and had got the few texts pushing out the delivery date, was due to arrive today.

MissShihTzu · 22-01-2021 8:04pm

I had an e-mail from Currys stating they've cancelled my order (although I cancelled it myself anyway). They've offered a E30 voucher to be used before 22/4/20.

For me? This is fair enough. They made a mess, p1ssed off a lot of people, but are now trying to get things right.

Chapter closed.

kerdiff · 22-01-2021 9:07pm

MissShihTzu wrote:

I had an e-mail from Currys stating they've cancelled my order (although I cancelled it myself anyway). They've offered a E30 voucher to be used before 22/4/20.

MissShihTzu wrote:

For me? This is fair enough. They made a mess, p1ssed off a lot of people, but are now trying to get things right.

MissShihTzu wrote:

Chapter closed.

I got the same E mail today, although they offered me a â‚¬30 voucher I'm still pi**ed off about the whole thing.....I most certainly wont be using Currys again( after I spend my â‚¬30 voucher)ðŸ™‚

Timfy · 23-01-2021 12:21am

So, no delivery today as promised and a Curry's CS rep on Facebook advised me that the item is with Currys, in the UK. Offered me a refund but I said I'd wait it out. I then asked for clarification on an expected delivery date and now CS are ghosting me!!! It's like using the postal service as it takes 24hrs for every response!

Still no official updates since 11th Jan although I was advised on 9th Jan by DPD that it was being returned as Curry's did not supply their Economic Operators' Registration and Identification (EORI) number

Where has my parcel been?

Date & Time Location Description
11 Jan 2021 13:18 Sheffield Your parcel is on its way back to CurrysPCW
07 Jan 2021 11:27 International Gateway There's a delay with your parcel at our hub
05 Jan 2021 13:44 Hub 4 - Hinckley There's a delay with your parcel at our hub
05 Jan 2021 05:40 Hub 4 - Hinckley There's a delay with your parcel at our hub
05 Jan 2021 05:39 Hub 4 - Hinckley There's a delay with your parcel at our hub
03 Jan 2021 23:34 Hub 4 - Hinckley We have your parcel, and it's on its way to our Athlone depot
03 Jan 2021 20:01 CurrysPCW We've received your order details, but have not yet received your parcel

Carodh · 23-01-2021 12:35am

Timfy wrote: »

You're going to be even more annoyed when you receive them and realise they are just printed codes that could have simply been emailed :-)

Actually that opens a whole new tin of worms... will UK supplied software licences be valid in the EU? Probably not a question for this thread but definitely something to ponder.

That did cross my mind the other day. That they would be basically be codes.

Skipper12 · 23-01-2021 10:10am

Final reminder. Payment of Customs Charges before delivery required for DPD Ireland shipment from EIRE delivery. Pay securely NOW - https://customspayments.dpd.ie

Thanks in advance for your online payment.

Received this morning

Davexirl · 23-01-2021 10:17am

I ignored all the customs emails from DPD. I logged on to track the package today and it says out for delivery.

Skipper12 · 23-01-2021 10:42am

This is what I can see in terms of latest package update tracker

Where has my parcel been?

Date & Time.
22 Jan 2021 16:48
Location.
Athlone
Sorted by distribution centre
Date & Time.
22 Jan 2021 01:35
Location.
Athlone
Sorted by distribution centre
Date & Time.
22 Jan 2021 01:33
Location.
Athlone
Sorted by distribution centre
Date & Time.
21 Jan 2021 01:25
Location.
Athlone
Sorted by distribution centre
Date & Time.
08 Jan 2021 15:25
Location.
International Gateway
Your parcel has left the United Kingdom and is on its way to Republic Of Ireland

Davexirl · 23-01-2021 11:06am

Davexirl wrote: »

I ignored all the customs emails from DPD. I logged on to track the package today and it says out for delivery.

The printer has finally been delivered.

Rows Grower · 23-01-2021 11:46am

Skipper12 wrote: »

Final reminder. Payment of Customs Charges before delivery required for DPD Ireland shipment from EIRE delivery. Pay securely NOW - https://customspayments.dpd.ie

Thanks in advance for your online payment.

Received this morning

I got the same crap and when I track my order it says reminder for payment sent and it's travelling through the DPD network.

20 days now they have my money.

Skipper12 · 23-01-2021 12:21pm

Order data received from sender

Head Office

04/1/2021 at 10:19

Hub Scan

05/1/2021 at 1:13

Hub Scan

06/1/2021 at 16:51

Notification sent re. payment duty/taxes

Head Office

20/1/2021 at 16:41

Your parcel is travelling through the DPD network

Head Office

21/1/2021 at 1:25

Reminder sent re. payment/authorisation

Head Office

21/1/2021 at 7:00

Your parcel is travelling through the DPD network

Head Office

22/1/2021 at 1:33

Your parcel is travelling through the DPD network

Head Office

22/1/2021 at 1:35

Reminder sent re. payment/authorisation

Head Office

22/1/2021 at 7:00

Your parcel is travelling through the DPD network

Head Office

22/1/2021 at 16:48

Reminder sent re. payment/authorisation

Head Office

23/1/2021 at 7:00

Security Scan

Dpd Dublin North West

23/1/2021 at 8:30

DPD IE UK Inbound

Dpd Dublin North West

23/1/2021 at 8:31

Your parcel is on a van and due for delivery, between 10:53 - 11

Dpd Dublin North West

23/1/2021 at 8:42

Will keep updating here to let others know.

Currys and Brexit

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