Inbound and internal An Post Delays

SPDUB · 08-08-2020 5:17pm

VG31 wrote: »

An Post have taken at least two days to deliver all my Amazon orders in the last two weeks.

There were flawless in delivering the next working day before in my experience. Even if a package arrived in the Dublin Parcel Hub between 12 and 4 am it would be delivered that day.

Lots of staff on leave at the moment and while temporary staff have been taken on they're not as efficient as the regular staff

waterfaerie · 15-08-2020 9:11am

waterfaerie wrote: »

I have a parcel that apparently left France on the 17th of July. Does anyone think I should be worried by now? I'm not sure when I should start chasing it up.

Just to follow up on this in case anyone else is wondering. I did chase it up and there was a problem on Colissimo's end. Once the shop got on to them they scanned it as exported again and I received it exactly one week after that. The An Post tracking didn't update until the day I got it.

yosser hughes · 15-08-2020 9:29am

Received a letter yesterday posted in Cork last Saturday. Another letter posted from the UK THREE weeks ago arrived yesterday.
That's a fairly poor service.

Mrcaramelchoc · 15-08-2020 9:42am

waterfaerie wrote: »

Just to follow up on this in case anyone else is wondering. I did chase it up and there was a problem on Colissimo's end. Once the shop got on to them they scanned it as exported again and I received it exactly one week after that. The An Post tracking didn't update until the day I got it.

So it wasn't an post s fault the package was delayed?

waterfaerie · 15-08-2020 9:56am

Mrcaramelchoc wrote: »

So it wasn't an post s fault the package was delayed?

No, it wasn't, it was Colissimo. They had it scanned as having left France but it didn't actually go anywhere. I contacted the shop who contacted Colissimo. Colissimo scanned it again and then it actually left France.

An Post clearly processed it immediately once it got here. The first scan in Ireland was in the early hours of the morning and I got it that day. That was exactly one week after the last scan in France, which is quite normal I think, or maybe even a bit faster than normal.

WestWicklow1 · 15-08-2020 11:56am

Registered package going to Germany took three days to get from the post office to DUBLIN MAIL CENTRE, DUBLIN 12

15 August 2020 04:31 - Your delivery is in DUBLIN MAIL CENTRE, DUBLIN 12

12 August 2020 12:50 - Your post was accepted in xxxxxx, CO WICKLOW

aaronm13 · 15-08-2020 12:46pm

My insurance renewal was posted on the 9th of July and I just got it on Thursday. A whole month is a total joke from one part of Dublin to another.

SPDUB · 15-08-2020 3:48pm

yosser hughes wrote: »

Received a letter yesterday posted in Cork last Saturday

Still not good but it wouldn't have moved until Monday afternoon since there are no collections anywhere till then .

eiei0 · 17-08-2020 1:00pm

Anyone know what packages from Eastern Europe are traveling like these days is there still a big delay, last one took 4 months to arrive, I have a few small ones on route and hoping that they have it back to some sort of normal timeframe,

WestWicklow1 · 18-08-2020 3:14pm

WestWicklow1 wrote: »

Registered package going to Germany took three days to get from the post office to DUBLIN MAIL CENTRE, DUBLIN 12

15 August 2020 04:31 - Your delivery is in DUBLIN MAIL CENTRE, DUBLIN 12

12 August 2020 12:50 - Your post was accepted in xxxxxx, CO WICKLOW

An update......

It took five days before leaving Ireland.

17 August 2020 21:10 Your post has left An Post PORTLAOISE MAIL CENTRE, CO LAOIS

17 August 2020 07:34 Your delivery has been sorted in DUBLIN MAIL CENTRE, DUBLIN 12

16 August 2020 10:46 We could not deliver your post. We will try to return it to the sender. DUBLIN MAIL CENTRE, DUBLIN 12

15 August 2020 04:31 Your delivery is in DUBLIN MAIL CENTRE, DUBLIN 12

12 August 2020 12:50 Your post was accepted in xxxxxx, CO WICKLOW

An Post webchat will only say it's a misscan and it has left Ireland and is not being returned. Their website says...

€15.00
3 - 5 working days
High Quality Post
Secure Delivery
Track your item online
Signature
Inclusive Insurance up to €150

Interestingly, if you don't register it, it'll cost half the amount and get there in 2-3 days.

:D:D

Turquoise Hexagon Sun · 21-08-2020 10:06am

2nd delay in about 2 weeks. Both delayed at Crumlin D12 depot. The parcel arrives there. And just sits there.

Im not normally one to complain but Im going to keep complaining to Amazon and now im thinking of complaining directly to An Post.

The first time was frustrating as they thought they lost my parcel. Amazon suggested a refund. Then the parcel arrived. And I have to go through the bother of sending it back as I bought another item.

Now, this week again. Delays at the same depot. The parcel gets there swiftly from the UK but its now in Crumlin longer than it was travelling from the UK.

I used to think An Post service was pretty good. Now ive a different view of them.

odyssey06 · 21-08-2020 10:20am

Turquoise Hexagon Sun wrote: »

2nd delay in about 2 weeks. Both delayed at Crumlin D12 depot. The parcel arrives there. And just sits there.

In D3 Amazon orders via Post orders are coming ahead of expected timelines to me.
Also stuff from Arnotts via An Post.

Unfortunately, looks like it's an issue with your area.

VG31 · 21-08-2020 10:43am

Turquoise Hexagon Sun wrote: »

2nd delay in about 2 weeks. Both delayed at Crumlin D12 depot. The parcel arrives there. And just sits there.

The tracking doesn't show when it arrives at your local delivery depot. The problem is likely there.

WestWicklow1 · 21-08-2020 8:25pm

Turquoise Hexagon Sun wrote: »

Im not normally one to complain but Im going to keep complaining to Amazon and now im thinking of complaining directly to An Post.

Believe me, you will be better doing something into the wind than complaining to An Post. They are a law onto themselves and they don't give a fiddlers about complaints or complainers. I am a complainer.

Turquoise Hexagon Sun · 23-08-2020 4:30pm

odyssey06 wrote: »

In D3 Amazon orders via Post orders are coming ahead of expected timelines to me.
Also stuff from Arnotts via An Post.

Unfortunately, looks like it's an issue with your area.

This was the case a few times for me (I'm just near D3). And I let them know and left positive reviews as I was delighted with the service.

But I would forfeit early deliveries if the services were just consistent and reliable.

@VG31: Ah, OK. So they go to another local sorting office again? OK, makes sense.

@WestWicklow1: It's a pain all right. I'm trying to pressure Amazon in the hope they pressure their carriers.

Parkender · 25-08-2020 1:43pm

I have a package going on three working days just sitting in the parcel depot. Can understand a one day delay due to time of year but it’s a bit much three days. And no sign of it progressing.

Turquoise Hexagon Sun · 25-08-2020 5:44pm

Parkender wrote: »

I have a package going on three working days just sitting in the parcel depot. Can understand a one day delay due to time of year but it’s a bit much three days. And no sign of it progressing.

I've had two late deliveries this month. Both about 4-5 days late. Ships to Ireland no-problem, then the slog hits somewhere between D12 Parcel Depot and perhaps some local depots.

I've ordered something Monday morning and it says it's due on Friday. This is Prime. It dispatched the same day I ordered which was nice. It's now left Merseyside in the AM and I expect it's probably going to be in Dublin today or latest tomorrow. Will get a text from An Post that it's been accepted in D12 Crumlin Parcel Depot and it will be Monday before I can get it.

That's my guess based on last two deliveries. 7 days for a parcel from England to Ireland in 2020, is ridiculous.

yosser hughes · 25-08-2020 5:50pm

I got a packet delivered today that was posted 2 weeks ago from Malahide to Dublin city centre.
Appalling service.

Brianmwalker · 04-09-2020 6:05pm

I ordered something from America and its been in Ireland over a month without being delivered.

"Your item departed a transfer airport in DUBLIN, IRELAND on July 28, 2020 at 8:46 am. The item is currently in transit to the destination."

Is there any way to contact USPS or an post about it? Can't imagine a month is normal.

wmpdd3 · 05-09-2020 12:02pm

Enter the tracking into an post, it should be on their system by now.

Or enter it in 17track app.

If not call an post customer service on Monday and they will check it out for you. It's probably sitting in port laoise wait for a customs letter to be issued.

What's the value?

Brianmwalker · 05-09-2020 3:06pm

wmpdd3 wrote: »

Enter the tracking into an post, it should be on their system by now.

Or enter it in 17track app.

If not call an post customer service on Monday and they will check it out for you. It's probably sitting in port laoise wait for a customs letter to be issued.

What's the value?

Only 20 dollars, nothing on the an post system. I'll call them Monday. Thanks.

Darc19 · 05-09-2020 4:51pm

It might not have left the states. Usps updates as soon as it gets to the airport holding area for packages.

Normally that's fine, but with massive flight cancelations parcels are delayed.

Still taking 4-6 weeks.

LurkerNo1 · 10-09-2020 9:14am

Have this update on a package from the US, tracking by USPS. Hasnt moved since the 4th, does anyone have any experience of similar situation? Thanks in advance.

Your item departed a transfer airport in DUBLIN, IRELAND on September 4, 2020 at 8:57 am. The item is currently in transit to the destination

Doge · 10-09-2020 11:34pm

Meanwhile at the An Post Mail Centre...

Darc19 · 11-09-2020 6:28am

If you use http://track.anpost.ie/ you will see more tracking information than the .com

There were definitely delivery delays mid-late Aug as a lot of staff took holidays. We had three different people collect over two weeks and only recognized one of them. They were also over an hour later than normal

But seems to be back to normal now.

LurkerNo1 · 11-09-2020 11:30am

LurkerNo1 wrote: »

Have this update on a package from the US, tracking by USPS. Hasnt moved since the 4th, does anyone have any experience of similar situation? Thanks in advance.

Your item departed a transfer airport in DUBLIN, IRELAND on September 4, 2020 at 8:57 am. The item is currently in transit to the destination

Just to update this, there is movement on the package from the 10th finally.

Your item was processed through a facility in DUBLIN DELIVERY, IRELAND on September 10, 2020 at 10:53 am. The item is currently in transit to the destination.

greenfields46! · 13-09-2020 5:03pm

Hi there, I order a lot from the UK and even through March to about 2 weeks ago the longest I ever waited was 5 to 6 days, then all of a sudden I was getting deliveries in 4 days which I couldnt believe, but now its slowed again, I have a package sent from Heathrow (Royal Mail) left last Saturday and An Post have still not scanned it in, I dont understand how everything seemed to be back on track and now this big delay. An Post are saying on their on line chat that items are taking over a week from UK, I dont understand why it seems to be all delayed again!!! any ideas or help?! I'm worried my parcel is missing

Doge · 13-09-2020 8:48pm

greenfields46! wrote: »

Hi there, I order a lot from the UK and even through March to about 2 weeks ago the longest I ever waited was 5 to 6 days, then all of a sudden I was getting deliveries in 4 days which I couldnt believe, but now its slowed again, I have a package sent from Heathrow (Royal Mail) left last Saturday and An Post have still not scanned it in, I dont understand how everything seemed to be back on track and now this big delay. An Post are saying on their on line chat that items are taking over a week from UK, I dont understand why it seems to be all delayed again!!! any ideas or help?! I'm worried my parcel is missing

Im in the same boat, parcel sent last friday week, and still hasn't tracked on AnPosts side.

Since we're not the only people experiencing issues I'd say they're not lost but just delayed.

greenfields46! · 13-09-2020 8:59pm

Thanks for that, puts my mind at ease that it’s not just my post!!! Very frustrating though every time u look up tracking and u see ‘sorry we haven’t scanned etc!!!’ Hopefully we get parcels soon ðŸ™

Doge · 13-09-2020 9:36pm

greenfields46! wrote: »

Thanks for that, puts my mind at ease that it’s not just my post!!! Very frustrating though every time u look up tracking and u see ‘sorry we haven’t scanned etc!!!’ Hopefully we get parcels soon ðŸ™

I just noticed on the Royal Mail tracking page for my package it says "Handed to Delivery partner" with a button underneath that says "Continute Tracking"

When i click that it brings up GLS (The irish courier) website with tracking info.

I just assumed it would have been handed to AnPost, so they're not to blame at all in my case!

greenfields46! · 13-09-2020 9:42pm

So post must be slow arriving from the UK?

Doge · 13-09-2020 9:50pm

greenfields46! wrote: »

So post must be slow arriving from the UK?

Have you tried clicking the "Continue Tracking" button on the Royal Mail track and trace page for your tracking number?
Just to see if a different courier is handling instead of AnPost.

In my case:
Friday 04 September
Package Sent

Sunday 06 September
Item leaving the UK (Heathrow)

Friday 11 September
Item Received @ GLS Ireland

So its hard to say wether it was delayed at heathrow or on irish soil

greenfields46! · 13-09-2020 9:54pm

Yes mine brings me straight to an post website! Left Heathrow on Saturday 5th!! An Post web chat did say that items were taking at least a week to arrive so fingers crossed it will arrive soon? Thanks!!

greenfields46! · 13-09-2020 10:18pm

Happy Days! Just checked tracking again and An Post have received my parcel this evening! Hopefully arrives soon now! Tnks Doge

Darc19 · 14-09-2020 12:40am

greenfields46! wrote: »

Yes mine brings me straight to an post website! Left Heathrow on Saturday 5th!! An Post web chat did say that items were taking at least a week to arrive so fingers crossed it will arrive soon? Thanks!!

"left Heathrow" means it has left custody of Royal mail, but then it goes into a wait for space and sits there until space becomes available.

An post should change to road transport between uk and Ireland for the foreseeable future. It only takes a few extra hours.

VG31 · 22-09-2020 1:55pm

Two Amazon parcels that arrived in Dublin Parcel Hub on Sunday still not delivered. Will have to ask Amazon for a gift card again.

greenfields46! · 22-09-2020 2:02pm

My Parcel was in Dublin Parcel Hub from a Sunday and didn’t arrive until Wednesday! I had another order from UK that arrived in 4 days went to Dublin Mail Centre on a Friday and had it Monday morning!!! I think Dublin Parcel Hub are really slow, 1 package from UK took 12 days the last one took 4 to get to Dublin mail centre!! So I dunno strange

VG31 · 22-09-2020 2:08pm

There's never any delays with small items that come with the postman. It's only larger packages that come in vans. It's probably the local delivery depots that are the issue.

I don't understand how An Post were flawless (for me at least) during the lockdown but now they're very slow.

greenfields46! · 22-09-2020 4:40pm

Honestly I’ve noticed anything that goes to Dublin Parcel Hub I just know it’s gonna be 2/3 days before I receive it, if it goes to Dublin 12 it’s out the next day except weekends!! PS my packages are all small size as well!!

ED E · 27-09-2020 12:02pm

greenfields46! wrote: »

Honestly I’ve noticed anything that goes to Dublin Parcel Hub I just know it’s gonna be 2/3 days before I receive it, if it goes to Dublin 12 it’s out the next day except weekends!! PS my packages are all small size as well!!

Check your tracking codes, you may find the quicker stuff is a different prefix denoting the service they've requested. These are all Amzn packages (AY/AW):

AY

2020-05-11 18:00
Your item was delivered

2020-05-11 13:11
Your post is out for delivery

2020-05-11 12:58
Your post is out for delivery

2020-05-11 12:10
We tried to deliver your post

2020-05-11 04:11
We have your post and are getting it ready for delivery

2020-05-09 17:01
DUBLIN PARCEL HUB, DUBLIN 12, Your delivery has been sorted in

2020-05-09 16:43
DUBLIN PARCEL HUB, DUBLIN 12, We have your post in

AW

2020-08-10 11:41
We delivered your post

2020-08-10 06:43
Your post is out for delivery

2020-08-10 03:36
We have your post and are getting it ready for delivery

2020-08-08 17:23
DUBLIN PARCEL HUB, DUBLIN 12, Your delivery has been sorted in

2020-08-08 16:54
DUBLIN PARCEL HUB, DUBLIN 12, We have your post in

AW

2020-08-27 11:36
We delivered your post

2020-08-27 06:49
Your post is out for delivery

2020-08-27 04:45
We have your post and are getting it ready for delivery

2020-08-26 22:39
DUBLIN PARCEL HUB, DUBLIN 12, Your delivery has been sorted in

2020-08-26 22:25
DUBLIN PARCEL HUB, DUBLIN 12, We have your post in

AY

2020-09-08 15:46
We delivered your post

2020-09-07 22:03
We have your post and are getting it ready for delivery

2020-09-07 14:01
DUBLIN PARCEL HUB, DUBLIN 12, Your delivery has been sorted in

2020-09-07 13:29
DUBLIN PARCEL HUB, DUBLIN 12, We have your post in

AW

2020-09-08 11:35
We delivered your post

2020-09-08 04:23
We have your post and are getting it ready for delivery

2020-09-07 14:01
DUBLIN PARCEL HUB, DUBLIN 12, Your delivery has been sorted in

2020-09-07 13:54
DUBLIN PARCEL HUB, DUBLIN 12, We have your post in

All of mine go via Dublin 12, which is the parcel hub, so I'm not sure if you've mixed up the Dublin Mail Centre with the CourierPost lads in D12.

VG31 · 27-09-2020 12:36pm

Two of my Amazon orders took 4 days to be delivered by An Post. It wasn't an An Post driver, it was some guy in a rented van.

24 September 2020 18:00
Your item was delivered

24 September 2020 08:10
We have your post and are getting it ready for delivery

20 September 2020 15:34
Your delivery has been sorted in DUBLIN PARCEL HUB, DUBLIN 12

20 September 2020 14:43
We have your post in DUBLIN PARCEL HUB, DUBLIN 12

---

24 September 2020 18:00
Your item was delivered

24 September 2020 08:10
We have your post and are getting it ready for delivery

20 September 2020 15:34
Your delivery has been sorted in DUBLIN PARCEL HUB, DUBLIN 12

20 September 2020 13:22
We have your post in DUBLIN PARCEL HUB, DUBLIN 12

SPDUB · 28-09-2020 1:49am

VG31 wrote: »

Two of my Amazon orders took 4 days to be delivered by An Post. It wasn't an An Post driver, it was some guy in a rented van.

Given that your items appear to been delivered from the Parcel hub that would be one of the new drivers they have taken on to do deliveries direct from there .

Getting the uniform can be slow sometimes especially if you don't fit the regular sizes

tina27a · 28-09-2020 9:30am

Hi Brianmwalker just wondering did you ever get your parcel? My tracking says my parcel departed Dublin on 20th September but still no sign of it.

ED E · 28-09-2020 3:46pm

There are LOTs or AP guys out in Enterprise vans, got one silver fiesta too.

seanin4711 · 28-09-2020 3:59pm

Ordered 6 weeks ago
Only showed up now on an post system today even though been in country since 9th September according to sellers tracker.

28 September 2020 12:18

Your delivery is being assessed by customs in DUBLIN PARCEL HUB, DUBLIN 12

28 September 2020 11:18

Your delivery was received by An Post in DUBLIN PARCEL HUB, DUBLIN 12

how long typically before i get my mitts on them?

from anyone's experience.

thanks
John

Still no movement on above!
must be a decent game of 25 going on in the canteen!

Brianmwalker · 28-09-2020 8:55pm

tina27a wrote: »

Hi Brianmwalker just wondering did you ever get your parcel? My tracking says my parcel departed Dublin on 20th September but still no sign of it.

No, not yet. I'm just assuming it's lost now.

BuyersRemorse · 29-09-2020 11:50am

My USPS package took 24 hours from Los Angeles to Dublin, and since Friday has the same message on tracking as the first post.

BelleEnda · 30-09-2020 11:39am

An Post gave me multiple excuses over the last week for no delivery.

1. I wasn't in to collect item (I am working at home)
2. They attempted to deliver parcel the following day but I wasn't in (again I am working from home so was home all day)
3. They only attempted one delivery and no 2 didnt actually happen
4. I need to go to Ravensdale Sorting Office to collect my own parcel
5. I cant reroute the parcel to another address.

All this against a backdrop of a track and trace thread which has not been updated since day 1.

:mad:

LurkerNo1 · 30-09-2020 1:14pm

Not a good experience with anpost again. Posted a parcel in Galway Monday to be delivered to Greystones Wicklow. I paid for Express Postage and was assured it would be the following day which I requested. The tracking number told me it was sitting in Dublin Mail Centre at 5am Tuesday morning. Excellent I thought and told my recipient it would be with them that day. No movement from the Dublin Mail centre the whole day until this morning when it was delivered. Not good enough when you pay for a premium service to having a parcel sit in a sorting office for no reason.

WestWicklow1 · 30-09-2020 1:59pm

LurkerNo1 wrote: »

Not a good experience with anpost again. Posted a parcel in Galway Monday to be delivered to Greystones Wicklow. I paid for Express Postage and was assured it would be the following day which I requested. The tracking number told me it was sitting in Dublin Mail Centre at 5am Tuesday morning. Excellent I thought and told my recipient it would be with them that day. No movement from the Dublin Mail centre the whole day until this morning when it was delivered. Not good enough when you pay for a premium service to having a parcel sit in a sorting office for no reason.

Request a refund.

Inbound and internal An Post Delays

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