3 end of contract deal

sunbeam · 10-01-2020 1:25pm

I rang them and they told me that I was sent an email confirming the deal on December 24th but that my email was not 'active'. Could they send it again? No.

Apparently, yes my account is in credit by 40 Euro and my next four bills should be zero. I might just put the next direct debit on hold and see what happens.

Ten Pin · 10-01-2020 1:31pm

I rang them and they told me that I was sent an email confirming the deal on December 24th but that my email was not 'active'. Could they send it again? No.

Apparently, yes my account is in credit by 40 Euro and my next four bills should be zero. I might just put the next direct debit on hold and see what happens.

That's where a data request would help, if they sent the email than it should be available on file (ie 3's file on individual customers).

AlmightyCushion · 10-01-2020 1:34pm

sunbeam wrote: »

I rang them and they told me that I was sent an email confirming the deal on December 24th but that my email was not 'active'. Could they send it again? No.

Apparently, yes my account is in credit by 40 Euro and my next four bills should be zero. I might just put the next direct debit on hold and see what happens.

If you have €40 credit on your account then it should show up on my3. I think it's in the my bills or my current spend section or something like that.

sunbeam · 10-01-2020 1:51pm

There is now minus 40 Euros showing up under 'Current Spend Outside of Your Allowance' That definitely was not there earlier. Hopefully it is sorted now.

0ph0rce0 · 12-01-2020 7:41pm

This is my third month on the tenner deal.

First 2 months full price, then got credited back some money, only 20 euro, should have been 40 and just got my bill in now and full price again.

Quite annoying.

billbond4 · 14-01-2020 2:18pm

yeah im still having issues, got a credit back for incorrect price, but the tariff is still wrong price.
Will have to set a reminder to check my bill next month to make sure its the correct tariff

Testament1 · 14-01-2020 4:58pm

The way I can see it is that the bill will always be coming in at 30 euro but your account should be credited in advance in order to cancel out the 20 euro. Still have to check it every month though as you can't trust Three not to f*ck it up.

deco72 · 15-01-2020 3:20pm

Mine has been the same, just checked my account under the 'My Allowance' section and I'm -€40 also. Hope this is it sorted now. Been onto them numerous times to get it sorted.

lilmissprincess · 15-01-2020 4:59pm

Just on chat now chancing my arm with Three, I'm currently paying 30 a month on the rolling 30 day contract. Fingers crossed!

Edit: They've applied a 20 euro discount onto my next 12 months, saying it'll be 10 euro a month from here on out. Thanks for the tip!

tgdaly · 17-01-2020 11:39am

Got the €10 deal back in November, still haven't got my account sorted and been onto them multiple times. Put in a complaint today through their online form, hopefully gives them a kick in the backside to sort it

Damien360 · 18-01-2020 12:01am

tgdaly wrote: »

Got the €10 deal back in November, still haven't got my account sorted and been onto them multiple times. Put in a complaint today through their online form, hopefully gives them a kick in the backside to sort it

Exactly the same here. Got it down to €20 but have checked and they are still charging €30. Mine was November also. Have screenshots of entire conversation. Comreg might be better if can’t get anywhere with 3. Haven’t the patience to go through their online connection again.

Glebee · 18-01-2020 10:13am

I was in the same boat with 3, out of contract and paying 25euro for 2gigs data, 100min and 100 texts. Asked could they match Gomo, they said no way and new offers would be out soon. That was early November and still no new offers from 3. Called into store before Christmas to see could I fair better face to face. They said the best they could do was 30euro.:eek::eek:More than I was paying. Ive since switched to Gomo with no issues whatso ever.

gifted · 18-01-2020 12:26pm

Myself and my missus got the €10 deal from three....mine is applied but the missus has not....difference is I contacted them by chat and get a copy of the conversation emailed to me....missus contacts by phone and surprise surprise nothing is changed.

are you serious · 20-01-2020 10:08pm

I went back online chat two or three days ago as my contract hadn't changed for this month... they said I had to give 30 days notice... giving more than 30 days notice inst allowed apparently? Anyway.. The person I was chatting with said if I hadn't gone back to the chat they wouldn't have applied the €10p/m offer.

Anyone having difficulties I would just go back to the chat and get them to check why it wasn't done and then get it applied.

billbond4 · 27-01-2020 2:36pm

I'm still getting the wrong charge, so I just have a reminder to check the bill every month

johnnykilo · 27-01-2020 4:47pm

Checked my bank statement today and I'm still being charged the old price. I contacted support and was given the new price on November 8th. I was willing to let the first month of overcharging go if my bill was correct this month but it was charged today at the old price, so I got straight onto chat and told them I now want both months credited back.

The girl said she'd excalate it to her manager and they'd email me confirmation in 48 hours. I'll wait and see!

billbond4 · 27-01-2020 6:09pm

You wont know for sure until you see your next months bill to know if they bill is correct at 10€pm

sunbeam · 27-01-2020 6:29pm

The 40 euro credit that was showing 'Current Spend Outside of Your Allowance' on My 3 has finally been applied to my official bill i.e. the bill is still for 29.99 but the credit shows up on it under 'Total other charges and credits'.

Another credit of 20 Euro is showing up under 'Current Spend Outside of Your Allowance' on My 3. Hopefully this will be added to my next bill.

They are still charging me for an add-on that I cancelled but that's another story...

SeeMoreBut · 28-01-2020 2:34pm

SeeMoreBut wrote: »

I'm the same. €10 a month not applied. I've been assured it will be applied for next month. Wait till end of the month to see the proof

Update. I'm on the €10 from now.

gifted · 28-05-2020 9:25am

Bill went out this morning, they put me back on my old bill.....phoned them and the rep said she will apply for credit for me.....I feel a lot more phone calls coming up ffs:(

km79 · 28-05-2020 9:32am

gifted wrote: »

Bill went out this morning, they put me back on my old bill.....phoned them and the rep said she will apply for credit for me.....I feel a lot more phone calls coming up ffs:(

I switched over from three prepay to Bill pay (public sector deal) in December .
I have been unable to view remaining allowances at any stage.
I have not received a bill in any format or had access to any during that whole time .
I do not receive any notice of date or amount of direct debit
Multiple online chats lasting over half an hour each time have gone nowhere
Time for COMREG

amber2 · 28-05-2020 11:25am

gifted wrote: »

Bill went out this morning, they put me back on my old bill.....phoned them and the rep said she will apply for credit for me.....I feel a lot more phone calls coming up ffs:(

Mine went back up even though it was supposed to be €10 a month for 6 months they counted the month I rang even though they didn’t apply the €10 charge until the following month, was going around in circles with them so best they would do was €20 per month now.

gifted · 28-05-2020 12:29pm

amber2 wrote: »

Mine went back up even though it was supposed to be €10 a month for 6 months they counted the month I rang even though they didn’t apply the €10 charge until the following month, was going around in circles with them so best they would do was €20 per month now.

Only thing that might save me is I have a copy of the online chat in which the rep confirms it’s €10 a month for 12 months....we’ll see what happens

Moonmad · 29-05-2020 10:11pm

km79 wrote: »

I switched over from three prepay to Bill pay (public sector deal) in December .
I have been unable to view remaining allowances at any stage.
I have not received a bill in any format or had access to any during that whole time .
I do not receive any notice of date or amount of direct debit
Multiple online chats lasting over half an hour each time have gone nowhere
Time for COMREG

I've had the same issue for the last 10 months, I need to call them every time I want a copy of my bill. I used to have access to my3 etc but this no longer happens. My contract ends this month will be looking elsewhere.

brophs · 29-05-2020 11:14pm

Moonmad wrote: »

I've had the same issue for the last 10 months, I need to call them every time I want a copy of my bill. I used to have access to my3 etc but this no longer happens. My contract ends this month will be looking elsewhere.

I eventually got to the bottom of this (I think). After a bit of back and forth customer service finally admitted that in doing an upgrade in November, they ‘lost access’ to certain accounts (I’m on the Government plan, too) i.e. they can’t be accessed by the customer. No fix in sight and the lady suggested that stuff like that isn’t being fixed by Three in the current climate.

I contacted ComReg and registered a complaint but haven’t done anything about it yet. For whatever good it’ll do.

Moyglish · 14-12-2020 1:27pm

Anyone who was on this tenner deal with Three since around this time last year still on it?

Was it just for 12 months or rolling indefinitely?

Or has anyone managed to renew it for another 12 months?

I would like to but can't seem to unfortunately.

Aquos76 · 14-12-2020 1:41pm

It was only for 12 month, I had one phone on that but just lately I moved that phone to 48 for the same deal, except for €7.99 pm

amber2 · 17-12-2020 5:15pm

Got a deal for €15 per month for 12 months on a one month rolling contract, can ring and change at any time.

skitzyspider · 18-12-2020 12:12am

If we all stick together and tell three we are leaving hopefully they will either extend it or offer us a similar deal. It was nice having to only pay €10 per month so there’s no way I’m going back up to €30 per month again. If three can’t give me some sort of deal when my €10 per month is up, I’ll be going elsewhere.

zagamuffin · 18-12-2020 2:09am

48 @ 7.99 it is then, sim on the way

johnnykilo · 11-01-2021 5:33pm

I chanced my arm on this and got onto chat the other day about this, asked the girl what was the status of my plan, and she said that this legacy deal was no longer available and that the standard price was now 25/30€ a month, so I asked her to cancel.

She told me to hang on and got onto her manager and she came back first with 20€ a month, then 15€, but I just kept saying that I was going to GoMo for €9.99 a month and it seemed to do the trick and I got the €10 deal for another year. Took about 10 minutes in total.

Ten Pin · 11-01-2021 6:05pm

I chanced my arm on this and got onto chat the other day about this, asked the girl what was the status of my plan, and she said that this legacy deal was no longer available and that the standard price was now 25/30€ a month, so I asked her to cancel.

She told me to hang on and got onto her manager and she came back first with 20€ a month, then 15€, but I just kept saying that I was going to GoMo for €9.99 a month and it seemed to do the trick and I got the €10 deal for another year. Took about 10 minutes in total.

Well played....gomo is 12.99 per month.

Ensure you get written confirmation of it and check your direct debits each month.

mfceiling · 11-01-2021 6:23pm

I got on to them this evening as well. Went back up to €30 a month so I told them I was going. They came back with 20 and I told them no. They came back with €15 so I'll stay for that. Took a screenshot of the conversation as well just in case.

johnnykilo · 11-01-2021 6:57pm

Ten Pin wrote: »

Well played....gomo is 12.99 per month.

Ensure you get written confirmation of it and check your direct debits each month.

Is it?

I thought it was 9.99 so I kept saying that to her :pac:

In actual fact I was going to go to 48, but as I think they're the same parent company as Three, I thought by insisting on GoMo they'd be more inclined to give me a deal.

Yep, I have screenshots and a transcript of the chat.

Funnily enough they made a balls of applying the €10 a month plan to my account last last year, so after getting onto customer support after being overcharged for the 3rd month in a row, they applied some credit to my account which meant I didn't get charged anything for most of 2020

I mentioned it to their chat team on a few occasions but they assured me my bills were correct and I didn't owe anything

KathleenF · 11-01-2021 10:07pm

mfceiling wrote: »

I got on to them this evening as well. Went back up to €30 a month so I told them I was going. They came back with 20 and I told them no. They came back with €15 so I'll stay for that. Took a screenshot of the conversation as well just in case.

Same for me, took less than 5 minutes I reckon. Happy to pay €15 if it means I won’t have to switch, must try get the €10 next time

beachhead · 11-01-2021 10:25pm

vectra wrote: »

I like Tesco, Vodafone are crap :pac::pac:

3 are really crap.I like Tesco too.

jdon72 · 11-01-2021 11:14pm

skitzyspider wrote: »

If we all stick together and tell three we are leaving hopefully they will either extend it or offer us a similar deal. It was nice having to only pay €10 per month so there’s no way I’m going back up to €30 per month again. If three can’t give me some sort of deal when my €10 per month is up, I’ll be going elsewhere.

KathleenF wrote: »

Same for me, took less than 5 minutes I reckon. Happy to pay €15 if it means I won’t have to switch, must try get the €10 next time

48 give you pretty much the same thing for €8 / month, Virgin Mobile have it for €5 / month, why won't any of ye swap from Three

shocksy · 12-01-2021 12:56am

beachhead wrote: »

3 are really crap.I like Tesco too.

Do you not realise Tesco use the 3 network? Your post is kind of ridiculous unless you're talking about customer service or something because the network definitely won't be any better just because you're using a Tesco sim. I'd say it would actually be less impressive than if you were with 3 directly.

Testament1 · 12-01-2021 2:51am

Same as a few others on here, initially customer service insisted the 12 months offer was over and that was that but tell them that you plan on leaving and they quickly change their tune. Tenner a month sorted for the next 12 months.

PTH2009 · 12-01-2021 2:55am

My Three bill pay contract is up in a few months and I can upgrade my phone from next week

Want an upgrade but buying a phone outright is just too much.

SheroP · 12-01-2021 11:54am

Coming late to the party but does anyone know the direct phone number please for customer service to renegotiate this offer, not keen on the bot typing thing, thanks in advance

sue97 · 12-01-2021 4:10pm

Thanks to whoever reminded about the 10 euro deal being up. I logged in and found I am back to paying 29.99 so haggled them down to 10 a month for 12 months. Happy days.

garo · 12-01-2021 6:04pm

My deal ends end of the month. I spoke to someone on the phone who said nothing comes up on the account and I need to call back after the deal ends i.e. I am paying the 29.51. I said I won't bother. Then chatted online with someone else. Told them I was going and they said fine. So 48 here I come.

gifted · 12-01-2021 9:52pm

On chat last night with three.....paid 29.51 last bill after been on 10 a month for the last year.

Told me they would do 20 a month...no

Told me as I was a loyal customer they would do 15 a month...no, going to 48....

Told me as I was a valuable customer they would do 10 a month for next 12 months...sign me up again.....saved chat text.

Happy days.

tgdaly · 13-01-2021 6:01pm

Same as others, was just on chat with them, said the deal was up, then offered it for €20, said it was still too much, then said €15. I said about the 48 deal, said they'd check with the supervisor, then came back with the €10 deal for another 12 months, happy days.

Just hope they apply it promptly now, it took them a few bills last time to get it down to 10, but I've just got a few texts from them about new data allowances being applied to my account so looks good

PTH2009 · 14-01-2021 10:24pm

Stuck in a rut

If i stayed with Three as i am it would be a one off cost of €900 for Samsung S21 Ultra (256 GB model) and then €45 a month for 2 years

Outright a S21 Ultra (512GB) model would be €1480 and when my contract is up in April try and find an AYCE Data sim only plan

Head is melted

Testament1 · 14-01-2021 10:39pm

PTH2009 wrote: »

Stuck in a rut

If i stayed with Three as i am it would be a one off cost of €900 for Samsung S21 Ultra (256 GB model) and then €45 a month for 2 years

Outright a S21 Ultra (512GB) model would be €1480 and when my contract is up in April try and find an AYCE Data sim only plan

Head is melted

So 45 euro x 24 months= 1080 + plus 900 outright cost brings it to 1980 over 2 years.

1480 upfront and if you can bargain Three down to a tenner a month would work out at 1720 over 2 years for a phone with double the memory. Seems a no brainer if you can afford the initial outlay.

PTH2009 · 14-01-2021 10:45pm

Testament1 wrote: »

So 45 euro x 24 months= 1080 + plus 900 outright cost brings it to 1980 over 2 years.

1480 upfront and if you can bargain Three down to a tenner a month would work out at 1720 over 2 years for a phone with double the memory. Seems a no brainer if you can afford the initial outlay.

If im paying that much ill look into getting it insured

Ill might try go on Three chat tomorrow and see what can they can offer

What other sim only plans are there around ?

Testament1 · 14-01-2021 10:47pm

PTH2009 wrote: »

If im paying that much ill look into getting it insured

Ill might try go on Three chat tomorrow and see what can they can offer

What other sim only plans are there around ?

I told them I was going to leave and sign up to 48s 7.99 a month plan

PTH2009 · 14-01-2021 10:51pm

Testament1 wrote: »

I told them I was going to leave and sign up to 48s 7.99 a month plan

Might try the same trick

Thinking buying the phone outright would be better and save me money in the long run esp if i can get a cheaper monthly cost

Amazon Germany selling the 512GB model for €1429. With Shipping costs €1460.81

3 end of contract deal

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