Nightline/Parcel Motel Thread Part 2 (post all related questions here)

F34 · 27-05-2020 10:02am

Got an over size item (which I didn’t realise would be) delivered to them on the 23rd. Item Location is showing as “with customer” despite me not collecting it. Do they automatically send it onto my nearest depot?

rodia77 · 27-05-2020 3:16pm

Hi all, anything I can do if the PIN I received in email/text notifications returns and error and my parcel keeps sitting in the locker (at least, according to the status when I log into my PM account)? I wrote to the support, no reply. I filed the 'find my parcel' form, no reply. Do they have a working phone number I could call? TIA.

tedpan · 27-05-2020 7:38pm

rodia77 wrote:

Hi all, anything I can do if the PIN I received in email/text notifications returns and error and my parcel keeps sitting in the locker (at least, according to the status when I log into my PM account)? I wrote to the support, no reply. I filed the 'find my parcel' form, no reply. Do they have a working phone number I could call? TIA.

Are you sure you're checking the correct locker? I've had this before when it's busy, they deliver to a close by parcel motel in the same town when there's no space. Check the text to be sure..

rodia77 · 27-05-2020 9:39pm

tedpan wrote: »

Are you sure you're checking the correct locker? I've had this before when it's busy, they deliver to a close by parcel motel in the same town when there's no space. Check the text to be sure..

You were so right, thank you! PM made me have a 1h walk but that's a good thing, all in all.

tedpan · 27-05-2020 10:32pm

rodia77 wrote:

You were so right, thank you! PM made me have a 1h walk but that's a good thing, all in all.

No probs, glad you got sorted!

tedpan · 27-05-2020 10:39pm

F34 wrote:

Got an over size item (which I didnâ€™t realise would be) delivered to them on the 23rd. Item Location is showing as â€œwith customerâ€ despite me not collecting it. Do they automatically send it onto my nearest depot?

No, usually it will be available for collection at the finglas head office. If not, it will be delivered to your home address for an extra charge. I'd try calling them if you can't sort it online..

28-05-2020 9:35am

tedpan wrote: »

Yes, lots of people are in the same boat

I've been waiting 5 days now for one of mine.

F34 · 28-05-2020 12:22pm

tedpan wrote: »

No, usually it will be available for collection at the finglas head office. If not, it will be delivered to your home address for an extra charge. I'd try calling them if you can't sort it online..

Cheers got hold of them this morning so getting it delivered. They had marked the item as with customer so that was causing an issue.

Dtp1979 · 28-05-2020 4:48pm

Anybody else having terrible trouble trying to contact parcel motel?

silver2020 · 29-05-2020 11:11am

Every delivery service is under extreme pressure at the moment. As one person described it - Black Friday every day.

Dtp1979 · 29-05-2020 1:35pm

silver2020 wrote: »

Every delivery service is under extreme pressure at the moment. As one person described it - Black Friday every day.

Yea but I’ve been trying for 2 days on the phone to speak to a person and having no joy. Been left on hold 30minutes at a time

whiterebel · 29-05-2020 3:54pm

Dtp1979 wrote: »

Yea but I’ve been trying for 2 days on the phone to speak to a person and having no joy. Been left on hold 30minutes at a time

They were like that before the virus struck.

Dtp1979 · 29-05-2020 5:52pm

whiterebel wrote: »

They were like that before the virus struck.

Can’t say I’ve ever had trouble getting through before. They’re not the most
Pleasant folk to speak to but they Always answered. This week it’s like they shut up shop

29-05-2020 8:40pm

So how long between “your parcel has arrived “ (Uk delivery address) and delivery to box with code?

tedpan · 29-05-2020 8:53pm

Deleted User wrote:

So how long between â€œyour parcel has arrived â€œ (Uk delivery address) and delivery to box with code?

It really depends, between 1 and 5 days in my recent experience..

29-05-2020 9:00pm

tedpan wrote: »

It really depends, between 1 and 5 days in my recent experience..

Cheers thanks/ I’ll see how it goes. I have a similar package being delivered to door (didn’t realise at the time amazon sold this product) coming destined June 4th- let’s see what arrives first

tedpan · 30-05-2020 12:43am

Deleted User wrote:

Cheers thanks/ Iâ€™ll see how it goes. I have a similar package being delivered to door (didnâ€™t realise at the time amazon sold this product) coming destined June 4th- letâ€™s see what arrives first

Ah I had a similar package delivered today. It was oversized, sent the request for home delivery on Wednesday, so was happy with the service. The strange thing was it was delivered by DPD, nightline owns Parcel motel who is owned by UPS, they must be teaming up!

markc1184 · 30-05-2020 8:23am

Much quicker deliveries for me this week. 2 packages delivered to Newtownabbey yesterday morning and both in a locker for 10pm last night.

30-05-2020 1:42pm

Deleted User wrote: »

I've been waiting 5 days now for one of mine.

7 days and still no sign of it. No one from customer service getting back to me on two raised tickets.

ongarite · 30-05-2020 1:43pm

[Deleted User] wrote: »

7 days and still no sign of it. No one from customer service getting back to me on two raised tickets.

Same for me.
Package delivered 2 weeks ago and hasn't shown up my account.
Opened ticket and tried to get reply from Twitter account.
Radio silence!!

tedpan · 30-05-2020 4:06pm

ongarite wrote:

Same for me. Package delivered 2 weeks ago and hasn't shown up my account. Opened ticket and tried to get reply from Twitter account. Radio silence!!

Deleted User wrote:

7 days and still no sign of it. No one from customer service getting back to me on two raised tickets.

Yeah the system is a joke. The only way to resolve is call them first thing on Tuesday, wait 30-40 mins until they answer and then it's usually quickly sorted..

ongarite · 30-05-2020 5:18pm

PM me the phone number please.
Can't see it on their website

01-06-2020 10:16am

So, i've just had another email from them saying a package has arrived in the Dublin depot. It has a different PM number to the one i'm still waiting on but i've not ordered anything to be sent there. I'm presuming it's the missing package with a different (new) label on it.

VG31 · 01-06-2020 10:32am

[Deleted User] wrote: »

So, i've just had another email from them saying a package has arrived in the Dublin depot. It has a different PM number to the one i'm still waiting on but i've not ordered anything to be sent there. I'm presuming it's the missing package with a different (new) label on it.

That happened to me before in December 2 or 3 years ago. It was reprocessed twice so I was charged three times for the same package. They refunded me and gave me some credit to make up for the inconvenience.

02-06-2020 12:14pm

They seem to have lost an item that was marked "Delivered" on the 21st May by Royal Mail. I have the tracking number and everything.

Lodged a support ticket on the 27th May and got an automated response. Other than that, nothing. Received another item that was delivered on the 26th so I knew then there was an issue. Really annoying as it's an important piece of equipment I need for my work, so I ordered another one from an Irish supplier at 3 times the price - turns out they are drop shipping it from the UK. :mad: So much for supporting Irish businesses.

Dtp1979 · 02-06-2020 12:45pm

Tried calling again today. On hold for 30 minutes. No answer. Has anyone got another number for them?

blue5000 · 02-06-2020 12:49pm

Was it over size or over weight? Might be at a depot instead of at your local locker. Never had a problem with them yet, but as already said, they're busy.

coylemj · 02-06-2020 1:28pm

Dtp1979 wrote: »

Tried calling again today. On hold for 30 minutes. No answer. Has anyone got another number for them?

They're mad busy and it's possible that they're trying to route calls to people's private phones as they're working from home.

I had a small, flat item which arrived in the Dublin depot on Friday last but which took three days to be dropped into the collection point in south Dublin.

When I went to collect it yesterday, the guy in front of me was collecting three items. One of the issues we have is that you cannot tell Amazon to bundle all your items into one package, in part this is because different items can come from different distribution centres. Which is good for PM's business but it means that a small order from Amazon can arrive in three or four packages which means it will take up multiple lockers in the PM collection point.

Dtp1979 · 02-06-2020 2:16pm

blue5000 wrote: »

Was it over size or over weight? Might be at a depot instead of at your local locker. Never had a problem with them yet, but as already said, they're busy.

Just just a small package.

JP Liz V1 · 03-06-2020 9:07pm

Does Nightline's 1890 number ever get answered?

tedpan · 03-06-2020 9:08pm

JP Liz V1 wrote:

Does Nightline's 1890 number ever get answered?

Yes, 40 mins is the average hold time these days. I'm assuming the 1890 number is the same as the 076 number..

Curb Your Enthusiasm · 04-06-2020 1:43pm

Had an item delivered to them this morning In NI. How long to wait for it to show up on my account? Signed for by e Medvedev if that helps?

tedpan · 04-06-2020 2:02pm

Curb Your Enthusiasm wrote:

Had an item delivered to them this morning In NI. How long to wait for it to show up on my account? Signed for by e Medvedev if that helps?

Between one and five days with the current delays..

Curb Your Enthusiasm · 04-06-2020 2:13pm

tedpan wrote: »

Between one and five days with the current delays..

Thanks, do you only get notified once it gets to their Dublin depot?

ongarite · 04-06-2020 2:18pm

Praise the lord!!
My package has finally been checked in, 20 days after delivery.

tedpan · 04-06-2020 2:30pm

Curb Your Enthusiasm wrote:

Thanks, do you only get notified once it gets to their Dublin depot?

Yes, usually within 24 hours, then you'll get a text/email letting you know when it's in the locker.

SaatanaArctica · 04-06-2020 2:36pm

Received a package two weeks ago that was not for me.
Whoever ordered it didn't include their PMID, their first name is the same as mine and their surname is similar.
I only realised after opening it. No reply to the support ticket after two weeks. Doesn't give me confidence if my parcel had gone missing and someone wanted to return it.

Curb Your Enthusiasm · 05-06-2020 9:00am

For what it's worth,
My parcel arrived in NI yesterday afternoon, reached the Dublin depot by that evening, and I just got a text there to say it's in my locker here in West Cork this morning!

Fair dues.

Fuzzy Logic · 05-06-2020 9:57am

In the past week I've had 4 items delivered. 3 of them got to Antrim and delivered to me the following day. 1 item has been delivered last Friday which is oversized and I've yet to see it appear on my account or know where it is. I tried Twitter, tickets and emails but no reply from them at all.

One More Toy · 05-06-2020 10:56am

Fuzzy Logic wrote: »

In the past week I've had 4 items delivered. 3 of them got to Antrim and delivered to me the following day. 1 item has been delivered last Friday which is oversized and I've yet to see it appear on my account or know where it is. I tried Twitter, tickets and emails but no reply from them at all.

Customer service is woeful

Away With The Fairies · 06-06-2020 10:33am

Have they got a delay in checking in parcels?

Kraft.l · 06-06-2020 7:25pm

Why does it cost €11.50 to top up for a delivery for Parcel Motel minimum used to be €3.95 or €4.95 now
the minimum for a top up is €11.50

VG31 · 06-06-2020 8:15pm

Kraft.l wrote: »

Why does it cost €11.50 to top up for a delivery for Parcel Motel minimum used to be €3.95 or €4.95 now
the minimum for a top up is €11.50

Hasn't it always been €11.50? I just have my card linked so there's no need to top up.

06-06-2020 9:05pm

Guys do Currys PCWorld on eBay ship to Parcel Motel or any of the forwarding services? I remember the last time I tried with Argos eBay UK they cancelled my order. Can't remember if it's a similiar thing with Currys.

tedpan · 06-06-2020 9:12pm

Deleted User wrote:

Guys do Currys PCWorld on eBay ship to Parcel Motel or any of the forwarding services? I remember the last time I tried with Argos eBay UK they cancelled my order. Can't remember if it's a similiar thing with Currys.

Yep, no issues with Currys and parcel motel..

Fuzzy Logic · 07-06-2020 9:20am

tedpan wrote: »

Yep, no issues with Currys and parcel motel..

Yep no problems. That’s where my package is from that’s not checked in. Might ring tomorrow to find out what the story is

Kraft.l · 08-06-2020 1:14am

VG31 wrote: »

Hasn't it always been €11.50? I just have my card linked so there's no need to top up.

No it was about 3.95 you could top up at the start.

dan786 · 08-06-2020 2:25pm

Kraft.l wrote: »

No it was about 3.95 you could top up at the start.

It was always over 10 have been using them for years, few thousand parcels. You can add a card to account then it deducts relevant amount.

One More Toy · 08-06-2020 2:55pm

dan786 wrote: »

It was always over 10 have been using them for years, few thousand parcels. You can add a card to account then it deducts relevant amount.

How did you get so many parcels?!

dan786 · 08-06-2020 3:11pm

One More Toy wrote: »

How did you get so many parcels?!

Just shop online a lot. Over 3100 parcels in total. There have been days where my local lockers had 15-20 of my parcels alone in them.

Nightline/Parcel Motel Thread Part 2 (post all related questions here)

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