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Nightline/Parcel Motel Thread Part 2 (post all related questions here)

Ladyinthedark

How does parcel motel work please,if I wanted to order something from England and they won't deliver to Ireland ,how do I get that item here .also what do I need to sign up.

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[Deleted User]

So how long between “your parcel has arrived “ (Uk delivery address) and delivery to box with code?

Dtp1979

whiterebel wrote: »

They were like that before the virus struck.

Can’t say I’ve ever had trouble getting through before. They’re not the most
Pleasant folk to speak to but they Always answered. This week it’s like they shut up shop

whiterebel

Dtp1979 wrote: »

Yea but I’ve been trying for 2 days on the phone to speak to a person and having no joy. Been left on hold 30minutes at a time

They were like that before the virus struck.

Dtp1979

silver2020 wrote: »

Every delivery service is under extreme pressure at the moment. As one person described it - Black Friday every day.

Yea but I’ve been trying for 2 days on the phone to speak to a person and having no joy. Been left on hold 30minutes at a time

silver2020

Every delivery service is under extreme pressure at the moment. As one person described it - Black Friday every day.

Dtp1979

Anybody else having terrible trouble trying to contact parcel motel?

F34

tedpan wrote: »

No, usually it will be available for collection at the finglas head office. If not, it will be delivered to your home address for an extra charge. I'd try calling them if you can't sort it online..

Cheers got hold of them this morning so getting it delivered. They had marked the item as with customer so that was causing an issue.

[Deleted User]

tedpan wrote: »

Yes, lots of people are in the same boat

I've been waiting 5 days now for one of mine.

tedpan

F34 wrote:

Got an over size item (which I didnâ€™t realise would be) delivered to them on the 23rd. Item Location is showing as â€œwith customerâ€ despite me not collecting it. Do they automatically send it onto my nearest depot?

No, usually it will be available for collection at the finglas head office. If not, it will be delivered to your home address for an extra charge. I'd try calling them if you can't sort it online..

tedpan

rodia77 wrote:

You were so right, thank you! PM made me have a 1h walk but that's a good thing, all in all.

No probs, glad you got sorted!

rodia77

tedpan wrote: »

Are you sure you're checking the correct locker? I've had this before when it's busy, they deliver to a close by parcel motel in the same town when there's no space. Check the text to be sure..

You were so right, thank you! PM made me have a 1h walk but that's a good thing, all in all.

tedpan

rodia77 wrote:

Hi all, anything I can do if the PIN I received in email/text notifications returns and error and my parcel keeps sitting in the locker (at least, according to the status when I log into my PM account)? I wrote to the support, no reply. I filed the 'find my parcel' form, no reply. Do they have a working phone number I could call? TIA.

Are you sure you're checking the correct locker? I've had this before when it's busy, they deliver to a close by parcel motel in the same town when there's no space. Check the text to be sure..

rodia77

Hi all, anything I can do if the PIN I received in email/text notifications returns and error and my parcel keeps sitting in the locker (at least, according to the status when I log into my PM account)? I wrote to the support, no reply. I filed the 'find my parcel' form, no reply. Do they have a working phone number I could call? TIA.

F34

Got an over size item (which I didn’t realise would be) delivered to them on the 23rd. Item Location is showing as “with customer” despite me not collecting it. Do they automatically send it onto my nearest depot?

[Deleted User]

Just a heads up. PM at Newlands X is out of action the last two days. Have emailed them awaiting a response.

djan

Have had parcels that were accepted to Dublin depot as early as 18th May but still only showing as "Parcel Motel In Transit". Anybody have this issue?

ongarite

Same issues as everyone else.
Oversized package delivered last Friday 15th, have POD.

Not checked in so far and I can't add package to "Find My Parcel/Parcel Diary" as it giving errors.
Sounds like their IT systems are having serious issues.

If anyone has phone number for them, post it please so I can try and contact them on Monday

davetherave

I wonder would it be down to space at your motels? That people are buying everything online. I had two checked in on Friday, one at lunchtime and one in the evening and they were both put in lockers Friday night.

I don't know what numbering system they use but the two on Friday started with PCRM229, looking back at the parcel history everything seems to end in 001, and there are 5 digits in between so my two that were checked in on Friday were pcrm-229-xxxxx-001.

There was just short of 81,000 numbers inbetween them, I'm assuming the numbers run sequentially.
The lockers have 40 small, 28 medium, and 12 large and they are giving people 4 days to collect instead of 2, could just be huge backlogs in certain areas with everyone buying everything online.

tedpan

eiei0 wrote:

Anyone else waiting over 3 days for parcels to be left to the motel??

Yes, lots of people are in the same boat

eiei0

Anyone else waiting over 3 days for parcels to be left to the motel??

Gadgetman496

Deleted User wrote: »

Lucky you- it's spinning parcel time for me still. I see people had issues a few pages back but it seemed to right itself within a few hours- this has been since last night.

Try clearing your Browser cache.

Greentree_uk

mine worked

[Deleted User]

bdmc5 wrote: »

Looks to be fixed now , managed to get in.

Lucky you- it's spinning parcel time for me still. I see people had issues a few pages back but it seemed to right itself within a few hours- this has been since last night.

bdmc5

Looks to be fixed now , managed to get in.

thenightman

Thought it was just me, trying to login to top up account as I'll have a delivery due in next day or two. Contacted on Twitter enquiring if they know about any issues with their website, but no response as of yet.

Greentree_uk

same cannot login all day, can reset pw but not login.

bdmc5

Deleted User wrote: »

Haven’t been able to log in all morning- just keep getting the spinning parcel - how long does this outage normally last for?

Im the exact same. Cant login to request home delievry on an oevrsized item so really frustrating. Never seen this issue before so no idea how long this is going to take to get fix

[Deleted User]

Haven’t been able to log in all morning- just keep getting the spinning parcel - how long does this outage normally last for?

dan786

HashMonkey wrote: »

Had two parcels check in on the 19th about 2 hours apart. Parcel no.2 was put in a locker within the next day or two but still no movement on parcel no.1.
This is puzzling as I would have presumed the fist checked in would be the first delivered. It's been a full day now since the other was dropped in the locker and still no word on the other.
Today I can't log in to my parcel motel account, just keeps loading and then says wrong password/username even after changing my password.
Anyone else having similar issues ? Or know what the log in error could be ?
Starting to worry now have they lost my first parcel.

Not just you, I have a parcel from 19th still in transit. Parcels from 20th , 21st have already been delivered to me.

Also have a parcel which was delivered to them 5 days ago and still not checked in.

Give it few more days before worrying.

Dessler

Removing my previous post, going to wait a few more days before going into full panic mode.