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Nightline/Parcel Motel Thread Part 2 (post all related questions here)

Ladyinthedark

How does parcel motel work please,if I wanted to order something from England and they won't deliver to Ireland ,how do I get that item here .also what do I need to sign up.

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Comments

[Deleted User]

Guys do Currys PCWorld on eBay ship to Parcel Motel or any of the forwarding services? I remember the last time I tried with Argos eBay UK they cancelled my order. Can't remember if it's a similiar thing with Currys.

VG31

Kraft.l wrote: »

Why does it cost €11.50 to top up for a delivery for Parcel Motel minimum used to be €3.95 or €4.95 now
the minimum for a top up is €11.50

Hasn't it always been €11.50? I just have my card linked so there's no need to top up.

Kraft.l

Why does it cost €11.50 to top up for a delivery for Parcel Motel minimum used to be €3.95 or €4.95 now
the minimum for a top up is €11.50

Away With The Fairies

Have they got a delay in checking in parcels?

One More Toy

Fuzzy Logic wrote: »

In the past week I've had 4 items delivered. 3 of them got to Antrim and delivered to me the following day. 1 item has been delivered last Friday which is oversized and I've yet to see it appear on my account or know where it is. I tried Twitter, tickets and emails but no reply from them at all.

Customer service is woeful

Fuzzy Logic

In the past week I've had 4 items delivered. 3 of them got to Antrim and delivered to me the following day. 1 item has been delivered last Friday which is oversized and I've yet to see it appear on my account or know where it is. I tried Twitter, tickets and emails but no reply from them at all.

Curb Your Enthusiasm

For what it's worth,
My parcel arrived in NI yesterday afternoon, reached the Dublin depot by that evening, and I just got a text there to say it's in my locker here in West Cork this morning!

Fair dues.

SaatanaArctica

Received a package two weeks ago that was not for me.
Whoever ordered it didn't include their PMID, their first name is the same as mine and their surname is similar.
I only realised after opening it. No reply to the support ticket after two weeks. Doesn't give me confidence if my parcel had gone missing and someone wanted to return it.

tedpan

Curb Your Enthusiasm wrote:

Thanks, do you only get notified once it gets to their Dublin depot?

Yes, usually within 24 hours, then you'll get a text/email letting you know when it's in the locker.

ongarite

Praise the lord!!
My package has finally been checked in, 20 days after delivery.

Curb Your Enthusiasm

tedpan wrote: »

Between one and five days with the current delays..

Thanks, do you only get notified once it gets to their Dublin depot?

tedpan

Curb Your Enthusiasm wrote:

Had an item delivered to them this morning In NI. How long to wait for it to show up on my account? Signed for by e Medvedev if that helps?

Between one and five days with the current delays..

Curb Your Enthusiasm

Had an item delivered to them this morning In NI. How long to wait for it to show up on my account? Signed for by e Medvedev if that helps?

tedpan

JP Liz V1 wrote:

Does Nightline's 1890 number ever get answered?

Yes, 40 mins is the average hold time these days. I'm assuming the 1890 number is the same as the 076 number..

JP Liz V1

Does Nightline's 1890 number ever get answered?

Dtp1979

blue5000 wrote: »

Was it over size or over weight? Might be at a depot instead of at your local locker. Never had a problem with them yet, but as already said, they're busy.

Just just a small package.

coylemj

Dtp1979 wrote: »

Tried calling again today. On hold for 30 minutes. No answer. Has anyone got another number for them?

They're mad busy and it's possible that they're trying to route calls to people's private phones as they're working from home.

I had a small, flat item which arrived in the Dublin depot on Friday last but which took three days to be dropped into the collection point in south Dublin.

When I went to collect it yesterday, the guy in front of me was collecting three items. One of the issues we have is that you cannot tell Amazon to bundle all your items into one package, in part this is because different items can come from different distribution centres. Which is good for PM's business but it means that a small order from Amazon can arrive in three or four packages which means it will take up multiple lockers in the PM collection point.

blue5000

Was it over size or over weight? Might be at a depot instead of at your local locker. Never had a problem with them yet, but as already said, they're busy.

Dtp1979

Tried calling again today. On hold for 30 minutes. No answer. Has anyone got another number for them?

[Deleted User]

They seem to have lost an item that was marked "Delivered" on the 21st May by Royal Mail. I have the tracking number and everything.

Lodged a support ticket on the 27th May and got an automated response. Other than that, nothing. Received another item that was delivered on the 26th so I knew then there was an issue. Really annoying as it's an important piece of equipment I need for my work, so I ordered another one from an Irish supplier at 3 times the price - turns out they are drop shipping it from the UK. :mad: So much for supporting Irish businesses.

VG31

[Deleted User] wrote: »

So, i've just had another email from them saying a package has arrived in the Dublin depot. It has a different PM number to the one i'm still waiting on but i've not ordered anything to be sent there. I'm presuming it's the missing package with a different (new) label on it.

That happened to me before in December 2 or 3 years ago. It was reprocessed twice so I was charged three times for the same package. They refunded me and gave me some credit to make up for the inconvenience.

[Deleted User]

So, i've just had another email from them saying a package has arrived in the Dublin depot. It has a different PM number to the one i'm still waiting on but i've not ordered anything to be sent there. I'm presuming it's the missing package with a different (new) label on it.

ongarite

PM me the phone number please.
Can't see it on their website

tedpan

ongarite wrote:

Same for me. Package delivered 2 weeks ago and hasn't shown up my account. Opened ticket and tried to get reply from Twitter account. Radio silence!!

Deleted User wrote:

7 days and still no sign of it. No one from customer service getting back to me on two raised tickets.

Yeah the system is a joke. The only way to resolve is call them first thing on Tuesday, wait 30-40 mins until they answer and then it's usually quickly sorted..

ongarite

[Deleted User] wrote: »

7 days and still no sign of it. No one from customer service getting back to me on two raised tickets.

Same for me.
Package delivered 2 weeks ago and hasn't shown up my account.
Opened ticket and tried to get reply from Twitter account.
Radio silence!!

[Deleted User]

Deleted User wrote: »

I've been waiting 5 days now for one of mine.

7 days and still no sign of it. No one from customer service getting back to me on two raised tickets.

markc1184

Much quicker deliveries for me this week. 2 packages delivered to Newtownabbey yesterday morning and both in a locker for 10pm last night.

tedpan

Deleted User wrote:

Cheers thanks/ Iâ€™ll see how it goes. I have a similar package being delivered to door (didnâ€™t realise at the time amazon sold this product) coming destined June 4th- letâ€™s see what arrives first

Ah I had a similar package delivered today. It was oversized, sent the request for home delivery on Wednesday, so was happy with the service. The strange thing was it was delivered by DPD, nightline owns Parcel motel who is owned by UPS, they must be teaming up!

[Deleted User]

tedpan wrote: »

It really depends, between 1 and 5 days in my recent experience..

Cheers thanks/ I’ll see how it goes. I have a similar package being delivered to door (didn’t realise at the time amazon sold this product) coming destined June 4th- let’s see what arrives first

tedpan

Deleted User wrote:

So how long between â€œyour parcel has arrived â€œ (Uk delivery address) and delivery to box with code?

It really depends, between 1 and 5 days in my recent experience..