UTV Connect residential customer base acquired by Vodafone Ireland

Comhrá · 10-06-2014 10:39PM

Mine was disabled two weeks ago while I was in the US on hols. I thought I had screwed it up by putting in an incorrect password checking the webmail while overseas.

When I came home last week I phoned UTV support and they turned my email account back on but said it would be deleted on July 1st

Sully · 10-06-2014 10:59PM

eagle eye wrote: »

Were you with UTV Connect?

If so you don't need to have your line changed unless it wasn't fibre. You just need to wait until they change over on the 1st July and then order the package you want.

Their customer service is horrendous, I spent over half an hour yesterday before I finally got talking to somebody who knew their job. He explained to me that my best option was to wait until July 1st and then pick the best package to suit.

Yup, but by waiting until July I would have been switched into the incorrect package. There is nothing stopping Vodafone taking us over before. Just ring the Sales line and it will be grand. It didn't take long in the end, I just asked to deal with the same sales rep I had dealt with when I first inquired about how it would all work and what price plans would work. I got through to Sales quickly and Customer Care today quickly. Vodafone on Boards were sluggish at responding.

I'll know what the craic is tomorrow eitherway, I hope!

AyJay · 11-06-2014 09:48AM

deaglan169 wrote: »

i contacted utv who put me through to vodafone aparently to a dept that is dealing with utv customers, in fairness the girl knew what was going on, however im trying to sort out my parents transfer, im happy with what im getting however my folks originally changed from eircom to utv to get the uk calls however they arent getting this at all with vodafone deal, so what they have been offered is vodafone home peak value or something on the letter but on vodafones system its home max, seems to be a total mess, im trying to get them same deal as they are offering me so they are to ring me back tomorrow, i get a feeling this wont be a simple transfer

I got a letter too a wee while back. When I rang Vodafone, the guy there said that the packages they were offering in their letters were ones specifically designed for UTVInternet customers and weren't available on their website.

deaglan169 · 11-06-2014 04:39PM

so vodafone rang me back and i cant change my parents package as this is what utv deemed to be the equivalent, which it isnt my parents switched purely for the uk calls now they dont have any uk calls included at all, vodafone said only way to change is to take up one of their packages and no €3 discount, utv are a crowd of you know whats they have completly screwed over my parents account

INFODAD · 11-06-2014 04:48PM

Got a call from a guy in vodaphone at 4pm to confirm my package. It turns out now that if I want my anytime unlimited calls to Irish landlines and Uk landlines in my package that I already pay 43 euro for I have to now pay 47 euro. So in essence for the package I have with UTV which I might add is still in a contract I have to pay more to Vodaphone if I want it. I was then told that if I was not happy with this I could go to another ISP. Customer gets screwed over again in this great little country of ours.

Sully · 11-06-2014 04:53PM

INFODAD wrote: »

Got a call from a guy in vodaphone at 4pm to confirm my package. It turns out now that if I want my anytime unlimited calls to Irish landlines and Uk landlines in my package that I already pay 43 euro for I have to now pay 47 euro. So in essence for the package I have with UTV which I might add is still in a contract I have to pay more to Vodaphone if I want it. I was then told that if I was not happy with this I could go to another ISP. Customer gets screwed over again in this great little country of ours.

I don't see a big issue with it tbh. Vodafone & Sky offer the best value and price points for packages. UTV didn't have a big base anyway, but seemed to have decent plans that undercut the others. But you hardly expect another provider to offer you the same plan, surely?

deaglan169 · 11-06-2014 04:57PM

Sully wrote: »

I don't see a big issue with it tbh. Vodafone & Sky offer the best value and price points for packages. UTV didn't have a big base anyway, but seemed to have decent plans that undercut the others. But you hardly expect another provider to offer you the same plan, surely?

the whole idea was that they offer as close of package as possible within reason to what they had, now my package is better as i get 100mins to call uk, but they arent getting this and now vodafone/utv said they cant offer this

INFODAD · 11-06-2014 05:00PM

Without sounding rude I bloody well do expect the same plan for the same price if I decieded to change my mind and say halfway through a contract pay less that the agreed price I would be hung out to dry by the service provider.

Duzzie · 11-06-2014 05:02PM

Finally got a call back from Vodafone today. After being a utv and Vodafone bill pay customer for 10 odd years, the are prepared to offer me feck all. They are putting me on the most expensive package and if I want to change it, I will be locked into new contract. I asked if there was any discount for existing Vodafone mobile customers and was told that I was on the "wrong package" so couldn't offer me anything. I guess you get nothing for being loyal. It'll be bye bye Vodafone from me and thanks for nothing.

deaglan169 · 11-06-2014 05:04PM

INFODAD wrote: »

Got a call from a guy in vodaphone at 4pm to confirm my package. It turns out now that if I want my anytime unlimited calls to Irish landlines and Uk landlines in my package that I already pay 43 euro for I have to now pay 47 euro. So in essence for the package I have with UTV which I might add is still in a contract I have to pay more to Vodaphone if I want it. I was then told that if I was not happy with this I could go to another ISP. Customer gets screwed over again in this great little country of ours.

same ****e im dealing with too, my parents had the free evening and weekend calls national and uk, now they arent been offered any uk calls, utv couldnt care less and vodafone said i can try another service provider also, but yet and all im getting a decent package and i dont even use my phone, i tried to get them to offer 100mins to uk on top of what they have stated on letter but no go, for €37 im being offered
*unlimited bb
*unlimited off peak calls to roi landlines
*200 off peak to voda mobiles
*100mins to irish mobiles, international landlines
*free modem
*rental included

my parents are being offered for €37
*unlimited bb
*unlimited off peak calls to roi landlines
*200 off peak to voda mobiles
*100mins to irish mobiles, international landlines
*free modem
*rental included

surely to get a customer they could offer this extra

INFODAD · 11-06-2014 05:17PM

deaglan169 wrote: »

same ****e im dealing with too, my parents had the free evening and weekend calls national and uk, now they arent been offered any uk calls, utv couldnt care less and vodafone said i can try another service provider also, but yet and all im getting a decent package and i dont even use my phone, i tried to get them to offer 100mins to uk on top of what they have stated on letter but no go, for €37 im being offered
*unlimited bb
*unlimited off peak calls to roi landlines
*200 off peak to voda mobiles
*100mins to irish mobiles, international landlines
*free modem
*rental included

my parents are being offered for €37
*unlimited bb
*unlimited off peak calls to roi landlines
*200 off peak to voda mobiles
*100mins to irish mobiles, international landlines
*free modem
*rental included

surely to get a customer they could offer this extra

Yep with my package with utv it's anytime to uk and ireland landlines

With voda phone it's off peak 7pm to 7am no good for me

They also offered 200 mins off peak to vodaphone mobiles which I don't need.

I ask if they could take away the 200 mins to voda mobiles and give me anytime irish/uk landline they said NO

Looks like I'm going to have to go to SKY since voda and utv are trying to squeeze more money from me in this nice little takeover. What's happened to looking after your customers in this kip of a country

galtee boy · 11-06-2014 05:31PM

We'll I have to say, I'm scoring out of this switch from UTV to Vodafone. I was paying €48 pm to UTV for anytime UK and ROI calls plus unlimited BB, plus 100 mins to any network mobiles. In the letter I got from Vodafone, they are putting me on their Vodafone Home Max package from July 1 costing €55 per month. This package includes anytime UK and ROI calls, unlimited BB on fibre, 200 mins mobiles or international landlines, 30 mins to mobiles in Australia, New Zealand, USA and UK. I rang them today to tell them that I was also a Vodafone Red Billpay mobile customer and a very nice guy, informed me that this will entitle me to a €10 discount from July 1 and all of the above will cost €45 pm, €3 cheaper than what I was paying ! By the way, line rental and new modem are also included.

INFODAD · 11-06-2014 05:37PM

Sounds like you are going to get a pretty decent deal out of what you were paying nice one well at least someone is going to get something out of it.

Sully · 11-06-2014 05:39PM

deaglan169 wrote: »

the whole idea was that they offer as close of package as possible within reason to what they had, now my package is better as i get 100mins to call uk, but they arent getting this and now vodafone/utv said they cant offer this

Well they offered us a plan that was miles away from what we had with UTV. The plan I am now on now is pretty much what the plan I was on and isn't much more expensive. I guess I didn't really expect them to offer the exact same plan, and assumed when they weren't I would have the option to move to another provider.

INFODAD wrote: »

Without sounding rude I bloody well do expect the same plan for the same price if I decieded to change my mind and say halfway through a contract pay less that the agreed price I would be hung out to dry by the service provider.

The company decided to leave the market. Instead of just abandoning ship, they passed the customer base onto Vodafone who matched the UTV plans with similar Vodafone plans. It hasn't really worked well, it would appear, so calling up the customer care is the best way of identifying what package suits you and if none work, you can shop around and leave UTV/Vodafone. You're far from being 'hung out to dry' by UTV or Vodafone, to be fair. Nobody really competed with UTV for plans anyway.

INFODAD wrote: »

Yep with my package with utv it's anytime to uk and ireland landlines

With voda phone it's off peak 7pm to 7am no good for me

They also offered 200 mins off peak to vodaphone mobiles which I don't need.

I ask if they could take away the 200 mins to voda mobiles and give me anytime irish/uk landline they said NO

Looks like I'm going to have to go to SKY since voda and utv are trying to squeeze more money from me in this nice little takeover. What's happened to looking after your customers in this kip of a country

I was being charged €40~ for anytime calls, including UK calls, plus unlimited BB with UTV. I was offered an off peak plan in the letter, for about €30 odd. I switched up to the €47.50 plan and got the same package I always had, pretty much.

INFODAD · 11-06-2014 05:58PM

Sully wrote: »

Well they offered us a plan that was miles away from what we had with UTV. The plan I am now on now is pretty much what the plan I was on and isn't much more expensive. I guess I didn't really expect them to offer the exact same plan, and assumed when they weren't I would have the option to move to another provider.

The company decided to leave the market. Instead of just abandoning ship, they passed the customer base onto Vodafone who matched the UTV plans with similar Vodafone plans. It hasn't really worked well, it would appear, so calling up the customer care is the best way of identifying what package suits you and if none work, you can shop around and leave UTV/Vodafone. You're far from being 'hung out to dry' by UTV or Vodafone, to be fair. Nobody really competed with UTV for plans anyway.

I was being charged €40~ for anytime calls, including UK calls, plus unlimited BB with UTV. I was offered an off peak plan in the letter, for about €30 odd. I switched up to the €47.50 plan and got the same package I always had, pretty much.

No I said if I broke a contract or changed it Im sure they would send me nice legal letters. And they are not MATCHING plans. They are changing plans I'm not happy to pay more for the same sorry that's just me I think if more people did this and shopped around good old ireland would be a better place for the consumer instead people just settle but it's their choice to make I suppose.

chasm · 11-06-2014 06:04PM

INFODAD wrote: »

No I said if I broke a contract or changed it Im sure they would send me nice legal letters. And they are not MATCHING plans. They are changing plans I'm not happy to pay more for the same sorry that's just me I think if more people did this and shopped around good old ireland would be a better place for the consumer instead people just settle but it's their choice to make I suppose.

I don't feel they are matching plans either, they seem to put you on a dearer plan and it seems in some cases i have read about that when you opt for the cheaper one(which is more similar to your previous UTV package) they nab your for an 18 month contract. Anyone else found this?

Sully · 11-06-2014 06:17PM

INFODAD wrote: »

No I said if I broke a contract or changed it Im sure they would send me nice legal letters. And they are not MATCHING plans. They are changing plans I'm not happy to pay more for the same sorry that's just me I think if more people did this and shopped around good old ireland would be a better place for the consumer instead people just settle but it's their choice to make I suppose.

By law, if your price plan changes within a contract you can exit from your contract without penalty. Good old Ireland has you well looked after in that area. The Vodafone letter confirms we can move.

chasm wrote: »

I don't feel they are matching plans either, they seem to put you on a dearer plan and it seems in some cases i have read about that when you opt for the cheaper one(which is more similar to your previous UTV package) they nab your for an 18 month contract. Anyone else found this?

For me, I was put on a cheaper plan. It wasn't suitable.

At the end of the day, I suspect if you want to stick with Vodafone you have to pick a package from their list they have for every customer. There isn't UTV specific plans. And that's exactly why people can leave their contract.

galtee boy · 11-06-2014 06:36PM

I forgot to mention, if any of you do opt for the €10 per month discount for being a Vodafone Red Bill Pay customer, the guy on the phone said that would tie you into a 24 month contract. I hope this move to Vodafone all works out, I've been with them for years for their mobile service and never had a problem. However I've also been with UTV for landline and broadband for years and never had a problem with them either.

INFODAD · 11-06-2014 06:42PM

galtee boy wrote: »

I forgot to mention, if any of you do opt for the €10 per month discount for being a Vodafone Red Bill Pay customer, the guy on the phone said that would tie you into a 24 month contract. I hope this move to Vodafone all works out, I've been with them for years for their mobile service and never had a problem. However I've also been with UTV for landline and broadband for years and never had a problem with them either.

2 years Jesus best of luck

AyJay · 11-06-2014 08:14PM

deaglan169 wrote: »

same ****e im dealing with too, my parents had the free evening and weekend calls national and uk, now they arent been offered any uk calls, utv couldnt care less and vodafone said i can try another service provider also, but yet and all im getting a decent package and i dont even use my phone, i tried to get them to offer 100mins to uk on top of what they have stated on letter but no go, for €37 im being offered
*unlimited bb
*unlimited off peak calls to roi landlines
*200 off peak to voda mobiles
*100mins to irish mobiles, international landlines
*free modem
*rental included

my parents are being offered for €37
*unlimited bb
*unlimited off peak calls to roi landlines
*200 off peak to voda mobiles
*100mins to irish mobiles, international landlines
*free modem
*rental included

surely to get a customer they could offer this extra

Deaglan, I just read my Vodafone letter and I am being offered EXACTLY the same as you but they are going to charge me €40 for it. Anyone else think that they are just making it up as they go?

INFODAD · 11-06-2014 09:07PM

AyJay wrote: »

Deaglan, I just read my Vodafone letter and I am being offered EXACTLY the same as you but they are going to charge me €40 for it. Anyone else think that they are just making it up as they go?

Yes you hit the nail on the head it's makey uppy land alright the old (aaa sure it will be grand) just throw anything there way it's as clear as mud and it was no better today when they rang me as in (vodaphone)they just said it's utv responsibility

ipnet · 12-06-2014 10:44AM

ED E wrote: »

You'll be able to use your own gear. You need to set it to open a PPPoE connection with:
[email]vodafone at vodafone.ie[/email]
broadband

If your router is just a router you'll need to bridge a DSL modem, if its a gateway with both then you'll need to set the adsl settings too:
LLC Snap encoding
Vpi 8
Vci 35
If applicable set auto between adsl and asld2+

I suspect vodafone may well.keep the utv pppoe details alive for a good while to save hassle.

Looks as if the VF service has been activated on UTV lines in the last 24 hours. You can connect with the credentials above using your existing DSL modem.

UTV are saying there will be a period between now and 1st of July where you use either service. After that the UTV service will disappear.

INFODAD · 12-06-2014 01:10PM

As requested I can confirm that Vodafone will honour your Anytime talk package. They acknowledge that a mistake was made in the offer they mailed to people where they were offered off peak calls but in fact they should have been offered the Anytime talk package

above comes from UTV admin

Hey Guys

I got this today from UTV after THEY contacted me about the anytime call problem. They said last night I would have to pay more if I wanted this as you can see in my previous posts. but from the phone call today at 1245 that is not the case. I was then transferred to a vodaphone admin I explained the postion im in and what UTV said she stated that if when vodaphone take over I don't get the anytime calls UK/IRE I can produce the email from UTV and they(vodaphone) will have to honour it. I have recorded all the people and info I have been given and hopefully when they say calls are recorded they actually are. it look like im going to get my anytime calls UK/IRE after all for €40.

chasm · 12-06-2014 01:29PM

INFODAD wrote: »

As requested I can confirm that Vodafone will honour your Anytime talk package. They acknowledge that a mistake was made in the offer they mailed to people where they were offered off peak calls but in fact they should have been offered the Anytime talk package

above comes from UTV admin

Hey Guys

I got this today from UTV after THEY contacted me about the anytime call problem. They said last night I would have to pay more if I wanted this as you can see in my previous posts. but from the phone call today at 1245 that is not the case. I was then transferred to a vodaphone admin I explained the postion im in and what UTV said she stated that if when vodaphone take over I don't get the anytime calls UK/IRE I can produce the email from UTV and they(vodaphone) will have to honour it. I have recorded all the people and info I have been given and hopefully when they say calls are recorded they actually are. it look like im going to get my anytime calls UK/IRE after all for €40.

Hi Infodad, apologies for being a pain but would you mind reposting exactly what you are/will be getting for your 40e. I'm on my phone and connection is a bit flaky at the moment. Thanks

INFODAD · 12-06-2014 01:56PM

chasm wrote: »

Hi Infodad, apologies for being a pain but would you mind reposting exactly what you are/will be getting for your 40e. I'm on my phone and connection is a bit flaky at the moment. Thanks

Yes of course as follows

Unlimited broadband usage allowance with up to 100mb download speed

Unlimited off peak call to irish LL ( wasn't happy)

200 off peak minutes to call vodaphone mobiles ( won't use)

100 minutes to call irish mobiles or int LL in over 20 countries ( 100 mobiles for me)

Free modem included

Line rental included

All for €40

Told them I wanted anytime calls uk/ire Land Lines. They said no at first but from the post before this they have had a change of heart.

12-06-2014 04:10PM

ipnet wrote: »

Looks as if the VF service has been activated on UTV lines in the last 24 hours. You can connect with the credentials above using your existing DSL modem.

UTV are saying there will be a period between now and 1st of July where you use either service. After that the UTV service will disappear.

How can you connect with those details?

Surely you will need a new password and user for Vodafone?

deaglan169 · 12-06-2014 04:29PM

my parents are getting screwed over basically ive had to take out the vodafone home package for them at €40, that gives them
*unlimited bb
*unlimited off peak calls to roi landlines
*200 off peak to voda mobiles
*100mins to irish mobiles, international landlines
*free modem
*rental included

**** deal but its best value as they need the uk calls, 12 month contract and going to use existing hub, if i wanted free hub its 18 month contract, also quoted 15mbits on standard dsl and 12mbits on fibre vdsl, sticking with dsl, tried to squeeze at least off peak local and national no go, tried utv again and they promised to ring me back of course got no phone call and got passed from pillar to post, its done now, im also guessing that with my own line when it automatically transfers to voda on 1st july as im getting free hub its an 18month contract also

12-06-2014 04:40PM

deaglan169 wrote: »

my parents are getting screwed over basically ive had to take out the vodafone home package for them at €40, that gives them
*unlimited bb
*unlimited off peak calls to roi landlines
*200 off peak to voda mobiles
*100mins to irish mobiles, international landlines
*free modem
*rental included

**** deal but its best value as they need the uk calls, 12 month contract and going to use existing hub, if i wanted free hub its 18 month contract, also quoted 15mbits on standard dsl and 12mbits on fibre vdsl, sticking with dsl, tried to squeeze at least off peak local and national no go, tried utv again and they promised to ring me back of course got no phone call and got passed from pillar to post, its done now, im also guessing that with my own line when it automatically transfers to voda on 1st july as im getting free hub its an 18month contract also

Thats a good point,

Are we all being put on new contracts?

If thats the case im out, im not going to be stuck with vodafone for 18 months!

INFODAD · 12-06-2014 04:46PM

deaglan169 wrote: »

my parents are getting screwed over basically ive had to take out the vodafone home package for them at €40, that gives them
*unlimited bb
*unlimited off peak calls to roi landlines
*200 off peak to voda mobiles
*100mins to irish mobiles, international landlines
*free modem
*rental included

**** deal but its best value as they need the uk calls, 12 month contract and going to use existing hub, if i wanted free hub its 18 month contract, also quoted 15mbits on standard dsl and 12mbits on fibre vdsl, sticking with dsl, tried to squeeze at least off peak local and national no go, tried utv again and they promised to ring me back of course got no phone call and got passed from pillar to post, its done now, im also guessing that with my own line when it automatically transfers to voda on 1st july as im getting free hub its an 18month contract also

Funny you say if you get a new hub you are in an 18 month contract. I asked a vodaphone admin what length of contract I would be on I was told it's a 30 day rolling contract I said to him it's not a 3G hub was it and he said no it's was a fixed line router. I'm glad I've recorded all the names dates and times of the conversations I've had with both sides cause if this thing goes South I have lots of ammo for my complaint but heres hoping it will all work out. If I was you I would insist on my package as it was with no compromise it's your right.

ipnet · 12-06-2014 05:34PM

Deleted User wrote: »

How can you connect with those details?

Surely you will need a new password and user for Vodafone?

No, seems as if it's the same fixed username and password for everyone.

In addition it seems it will work even if you have a fixed IP package (which is 6 euro a month with VF compared to 3.50 with UTV)

UTV Connect residential customer base acquired by Vodafone Ireland

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