Busted my GPS device - only a few weeks old.

golfguy1 · 27-07-2012 10:18AM

Thats what happened with me so no great surprise.
Glad u saved a €100 by not sending it to that other company who replace the screen.
Try not break this one. Next time u may not be so lucky

Barnseire · 07-03-2014 05:23PM

@golfguys1 and Mr. Larson
Apologies for dragging up an old thread, but I smashed the screen on my golf buddy a couple of weeks ago. Had it in my back pocket and bent down to tee up a ball and heard the crack. No comments about the size of my ass please.
I rang the 484 5651 number from the gpsgolfbuddy.eu website and was told that it would be 150 yo-yos to replace the screen.
I was wondering am I onto the right people? I would have thought if they replace a unit 'coz you closed a boot lid on it, then they would have replace it for the damage I inflicted on it. I've carried a smart phone in my rear pocket for years and never had any problems.

Mr. Larson · 07-03-2014 06:33PM

I've had another one replaced since then... for free. The yoke just stopped working after a year or two and I got a replacement again for free.

Top company.

Send an email to support@gpsgolfbuddy.eu - if you get no joy there PM me and I'll give you the email of an actual person.

Barnseire · 07-03-2014 07:10PM

Result !!! Incredible customer service. They first said no and when I pleaded my case and quoted your example they contacted head office who said they would replace the unit. It's 18 months old - fantastic service and thanks to Boardsies.

PS now need more space within my pockets.

gareth12121 · 11-03-2014 12:20PM

Hi Mr.Larson, could you pm me the email address of that actual persons email, i busted my golfbuddy a while ago and got no joy with getting it replaced got the same "150 euros please" answer. So wouldnt mind chancing your contact and see if i can get any joy. Would be greatly appreciated.

Mr. Larson · 11-03-2014 12:57PM

There could be some kind of warranty issue going on here... I mean mine was just a few weeks old. They told me I'd have to pay at the outset (and I was happy to do so) until they got the Serial Number and then told me I could get one for free... How old is your unit?

gareth12121 · 11-03-2014 01:03PM

aye id say your onto something with the warranty issue, mine is about 2.5 years old so is probably out of warranty. was hoping to get lucky with quoting a few examples of replacements being given out. sure you never know unless you try. at 150 euro would be better off picking up a new one i.e the garmin at 120 or so on amazon.

gareth12121 · 11-03-2014 01:07PM

p.s just got the email back from them with the out of warranty repair fee of 150 euro and if i want to go ahead with it

golfguy1 · 11-03-2014 01:22PM

mr larson is correct. You have a 2 yr warranty from date of purchase. Bring it back to the shop u bought it in and they should be able to contact the irish rep and find a solution for u.

Busted my GPS device - only a few weeks old.

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