Busted my GPS device - only a few weeks old.

Mr. Larson

I wrecked my GPS device screen, it's a Golf Buddy Platinum and cost me a fortune. I basically crushed the screen till it bled, badly, and it's rendered it useless.

What are the options? I assume it's tough crap even though it's only a few weeks old? Does anyone know if these things can be repaired? I intend to call the shop where I bought it and see what the options are but wanted to know what my rights are (if any) in advance before calling.

slave1

Fairly safe to say it is covered for normal wear and tear and should be of a quality fit for a round of golf etc.
By the sounds of it the incident with you was outside normal wear and tear, I'd say you have no leg to stand on.
What exactly happened?

Mr. Larson

No it was sitting near my rear window under the boot and I went to close the boot on it. Completely my own fault and even if I wanted to there is no way I could pass it off as wear and tear. What a waste of over 300 squids. Never even really got to use it. Destroyed it 2 days before playing away twice. Rage.

Hopefully it can be repaired in some way...

SnowDrifts

Would your club insurance not cover it? A friend recently claimed for a phone that got damaged on the course and although he didn't get it's full worth, he got some amount back.

Mr. Larson

SnowDrifts wrote: »

Would your club insurance not cover it? A friend recently claimed for a phone that got damaged on the course and although he didn't get it's full worth, he got some amount back.

I'll check it out. Either way the place I bought it told me to bring it in and they will call to get it repaired if possible.

slave1

Mr. Larson wrote: »

No it was sitting near my rear window under the boot and I went to close the boot on it. Completely my own fault and even if I wanted to there is no way I could pass it off as wear and tear. What a waste of over 300 squids. Never even really got to use it. Destroyed it 2 days before playing away twice. Rage.

Hopefully it can be repaired in some way...

Oh that hurts, exact same happened my mate with his brand new 3 wood, closed the boot onto it and snap.

neckedit

Threw my putter at my bag last week (I know, bad temper and all), cracked the screen of my Samsung Galaxy IIs, screen bleed, and apparently as it is and LCD scree cannot be repaired. raging is not the word!!
Its the same kinda screen on a platinum, bad times!!

Back9bandit

there is no room for that kind of conduct on the golf course. karma is great

Mr. Larson

neckedit wrote: »

Threw my putter at my bag last week (I know, bad temper and all), cracked the screen of my Samsung Galaxy IIs, screen bleed, and apparently as it is and LCD scree cannot be repaired. raging is not the word!!
Its the same kinda screen on a platinum, bad times!!

The lad in American Golf where I bought it called up for me and there is a place in Naas that repairs them. €100 for a replacement screen. If it turns out that I can get it repaired for 100 lids I'll be a happy camper.

MiniGolf

Mr. Larson wrote: »

The lad in American Golf where I bought it called up for me and there is a place in Naas that repairs them. €100 for a replacement screen. If it turns out that I can get it repaired for 100 lids I'll be a happy camper.

I broke the screen on mine about a month ago and contacted Golfbuddy who then got me to send it to that crowd in Naas for repair. They didn't repair it...... .
They charged me €100 and sent me out a brand new Golfbuddy complete with holders, charger etc......!! :D:D.
Just don't be in any hurry looking for it... it took about 2 weeks in all but worth it. Call this number - +353 14845651 - and get the ball rolling.

(I have mine mounted on a holder on my golf cart and was a bit careless putting a club back in my bag and damaged the screen!)

Mr. Larson

MiniGolf wrote: »

I broke the screen on mine about a month ago and contacted Golfbuddy who then got me to send it to that crowd in Naas for repair. They didn't repair it...... .
They charged me €100 and sent me out a brand new Golfbuddy complete with holders, charger etc......!! :D:D.
Just don't be in any hurry looking for it... it took about 2 weeks in all but worth it. Call this number - +353 14845651 - and get the ball rolling.

(I have mine mounted on a holder on my golf cart and was a bit careless putting a club back in my bag and damaged the screen!)

Nice one - if I end up with the same result I'll be a happy camper.

PS you scared me there for a second.

MiniGolf

Mr. Larson wrote: »

PS you scared me there for a second.

Har, Har! :p:p

neckedit

Back9bandit wrote: »

there is no room for that kind of conduct on the golf course. karma is great

Thanks Dad!!
There is room for it when you are -1 through 5 and walk of 8 +3 after 2 3 putts and a four putt!

MP62

neckedit wrote: »

Thanks Dad!!
There is room for it when you are -1 through 5 and walk of 8 +3 after 2 3 putts and a four putt!

And throwing your club and breaking your GPS made you feel better because they were to blame!?.

soundsham

Had a problem too with my own golf buddy recently after an update it didnt run right
I brought it back to where i bought it just over 2 yrs ago and recieved a new device with my own battery (still does 3 rounds between charge) put into it a week later free of charge
Was expecting to pay something to reset my own.
So thanks to customer care or the rep in munster/Ireland

neckedit

MP62 wrote: »

And throwing your club and breaking your GPS made you feel better because they were to blame!?.

Flinging my putter at my bag did make me feel better, Yes, cause it vented the frustration I was felling at the time! I apologised to my partners for my action both at the time and after the round, when they both quite rightly laughed at me and called me a tosser when I realized my Galaxy PHONE not GPS was smashed. I know I was wrong and it cost me in excess of 300€. So please don't come on and play the holier than thou card.

MP62

neckedit wrote: »

Flinging my putter at my bag did make me feel better, Yes, cause it vented the frustration I was felling at the time! I apologised to my partners for my action both at the time and after the round, when they both quite rightly laughed at me and called me a tosser when I realized my Galaxy PHONE not GPS was smashed. I know I was wrong and it cost me in excess of 300€. So please don't come on and play the holier than thou card.

Glad to hear you now realise your actions were that of a tosser, I wonder will it stop you from doing it again.

charlieIRL

now kids, relax!!

neckedit

MP62 wrote: »

Glad to hear you now realise your actions were that of a tosser, I wonder will it stop you from doing it again.[/QUO

Good argument, sharp, witty and intelligent!
I am fully aware of my actions and consequences to them, I don't need you to point out how ridiculous they were, we all do things in sport/life we are ashamed of, a lot of mistakes are born of passion and ambition! I have played golf my entire life, it has been, and continues to be my lively hood since I was 17 years old. I am passionate about what I do and on course when I let it slip, from time to time I have a melt down, Its who I am, I apologize to whom ever I may of offended and we move on. I have seen others melt down on the golf course and on many other sporting arenas, but I would never judge them on it, You never know what demons people are battling. To answer your question, Yes I probably will do it again!!

But thanks again,
Regards

Tosser

MP62

neckedit wrote: »

Good argument, sharp, witty and intelligent!
I am fully aware of my actions and consequences to them, I don't need you to point out how ridiculous they were, we all do things in sport/life we are ashamed of, a lot of mistakes are born of passion and ambition! I have played golf my entire life, it has been, and continues to be my lively hood since I was 17 years old. I am passionate about what I do and on course when I let it slip, from time to time I have a melt down, Its who I am, I apologize to whom ever I may of offended and we move on. I have seen others melt down on the golf course and on many other sporting arenas, but I would never judge them on it, You never know what demons people are battling. To answer your question, Yes I probably will do it again!!

But thanks again,
Regards

Tosser

Ah ok I see, you throw your clubs just so everyone else will know how much you care, I get it know, it's just for show, and using your logic the guy who doesn't throw his toys out of the pram doesn't care as much.

charlieIRL

MP62 wrote: »

Ah ok I see, you throw your clubs just so everyone else will know how much you care, I get it know, it's just for show, and using your logic the guy who doesn't throw his toys out of the pram doesn't care as much.

right, enough please.

neckedit

MP62 wrote: »

Ah ok I see, you throw your clubs just so everyone else will know how much you care, I get it know, it's just for show, and using your logic the guy who doesn't throw his toys out of the pram doesn't care as much.

Absolutely man, thats exactly what I was saying, complete and utter brilliance on your behalf, seeing right through me as a show pony!
again thanks for the great insight in to me.

Regards

Shown up Tosser.

golfguy1

Mr Larson

if you go onto the golfbuddy website u will find a contact number for golfbuddy customer services in ireland. They will repair/replace for free generally even if they know u smashed it.

I had mine collected and addressed to germany. Took about 2-3 weeks but was free

Mr. Larson

Thanks a mill - it's been shipped off to Germany. I await some positive news

golfguy1

no prob.
hope it saves u €100.
In my expierience in the golf trade u should always return products for repair to the company that makes the product

Mr. Larson

golfguy1 wrote: »

no prob.
hope it saves u €100.
In my expierience in the golf trade u should always return products for repair to the company that makes the product

Seems mad that they will repair it for free even though I broke it through my own stupidity. Anyway, not wanting to look a gift horse in the mouth. I'd gladly pay EUR100 to get it fixed if it came to it so looks like I'm on to a winner regardless. Thanks to all who contributed (constructively )

Mr. Larson

Well Holy God. I just got a brand new in the box Golfbuddy Platinum delivered to the door today free of charge. Some service that is. Case closed

SnowDrifts

That is some customer service. Imagine bringing a new car back to a main dealer after a crash looking for a replacement! ha. Kudos to Golf Buddy.

staker

Top stuff there from Golf Buddy. Know of similar customer service from Ping and Mocad.

charlieIRL

nice one, be careful with this one now!!!!

TheDoc

I love the lads posting from their high horse of perfect golfing etiquette.

Everyone reacts differently to bad shots and managers frustration and anger differently.

Get a grip...

golfguy1

Thats what happened with me so no great surprise.
Glad u saved a €100 by not sending it to that other company who replace the screen.
Try not break this one. Next time u may not be so lucky

Barnseire

@golfguys1 and Mr. Larson
Apologies for dragging up an old thread, but I smashed the screen on my golf buddy a couple of weeks ago. Had it in my back pocket and bent down to tee up a ball and heard the crack. No comments about the size of my ass please.
I rang the 484 5651 number from the gpsgolfbuddy.eu website and was told that it would be 150 yo-yos to replace the screen.
I was wondering am I onto the right people? I would have thought if they replace a unit 'coz you closed a boot lid on it, then they would have replace it for the damage I inflicted on it. I've carried a smart phone in my rear pocket for years and never had any problems.

Mr. Larson

I've had another one replaced since then... for free. The yoke just stopped working after a year or two and I got a replacement again for free.

Top company.

Send an email to support@gpsgolfbuddy.eu - if you get no joy there PM me and I'll give you the email of an actual person.

Barnseire

Result !!! Incredible customer service. They first said no and when I pleaded my case and quoted your example they contacted head office who said they would replace the unit. It's 18 months old - fantastic service and thanks to Boardsies.

PS now need more space within my pockets.

gareth12121

Hi Mr.Larson, could you pm me the email address of that actual persons email, i busted my golfbuddy a while ago and got no joy with getting it replaced got the same "150 euros please" answer. So wouldnt mind chancing your contact and see if i can get any joy. Would be greatly appreciated.

Mr. Larson

There could be some kind of warranty issue going on here... I mean mine was just a few weeks old. They told me I'd have to pay at the outset (and I was happy to do so) until they got the Serial Number and then told me I could get one for free... How old is your unit?

gareth12121

aye id say your onto something with the warranty issue, mine is about 2.5 years old so is probably out of warranty. was hoping to get lucky with quoting a few examples of replacements being given out. sure you never know unless you try. at 150 euro would be better off picking up a new one i.e the garmin at 120 or so on amazon.

gareth12121

p.s just got the email back from them with the out of warranty repair fee of 150 euro and if i want to go ahead with it

golfguy1

mr larson is correct. You have a 2 yr warranty from date of purchase. Bring it back to the shop u bought it in and they should be able to contact the irish rep and find a solution for u.