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Busted my GPS device - only a few weeks old.

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Comments

  • Registered Users, Registered Users 2 Posts: 438 ✭✭golfguy1


    Thats what happened with me so no great surprise.
    Glad u saved a €100 by not sending it to that other company who replace the screen.
    Try not break this one. Next time u may not be so lucky


  • Registered Users, Registered Users 2 Posts: 124 ✭✭Barnseire


    @golfguys1 and Mr. Larson
    Apologies for dragging up an old thread, but I smashed the screen on my golf buddy a couple of weeks ago. Had it in my back pocket and bent down to tee up a ball and heard the crack. No comments about the size of my ass please.
    I rang the 484 5651 number from the gpsgolfbuddy.eu website and was told that it would be 150 yo-yos to replace the screen.
    I was wondering am I onto the right people? I would have thought if they replace a unit 'coz you closed a boot lid on it, then they would have replace it for the damage I inflicted on it. I've carried a smart phone in my rear pocket for years and never had any problems.


  • Closed Accounts Posts: 1,429 ✭✭✭Mr. Larson


    I've had another one replaced since then... for free. The yoke just stopped working after a year or two and I got a replacement again for free.

    Top company.

    Send an email to support@gpsgolfbuddy.eu - if you get no joy there PM me and I'll give you the email of an actual person.


  • Registered Users, Registered Users 2 Posts: 124 ✭✭Barnseire


    Result !!! Incredible customer service. They first said no and when I pleaded my case and quoted your example they contacted head office who said they would replace the unit. It's 18 months old - fantastic service and thanks to Boardsies.

    PS now need more space within my pockets.


  • Registered Users, Registered Users 2 Posts: 70 ✭✭gareth12121


    Hi Mr.Larson, could you pm me the email address of that actual persons email, i busted my golfbuddy a while ago and got no joy with getting it replaced got the same "150 euros please" answer. So wouldnt mind chancing your contact and see if i can get any joy. Would be greatly appreciated.


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  • Closed Accounts Posts: 1,429 ✭✭✭Mr. Larson


    There could be some kind of warranty issue going on here... I mean mine was just a few weeks old. They told me I'd have to pay at the outset (and I was happy to do so) until they got the Serial Number and then told me I could get one for free... How old is your unit?


  • Registered Users, Registered Users 2 Posts: 70 ✭✭gareth12121


    aye id say your onto something with the warranty issue, mine is about 2.5 years old so is probably out of warranty. was hoping to get lucky with quoting a few examples of replacements being given out. sure you never know unless you try. at 150 euro would be better off picking up a new one i.e the garmin at 120 or so on amazon.


  • Registered Users, Registered Users 2 Posts: 70 ✭✭gareth12121


    p.s just got the email back from them with the out of warranty repair fee of 150 euro and if i want to go ahead with it


  • Registered Users, Registered Users 2 Posts: 438 ✭✭golfguy1


    mr larson is correct. You have a 2 yr warranty from date of purchase. Bring it back to the shop u bought it in and they should be able to contact the irish rep and find a solution for u.


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