Improvements at Ryanair

suerte · 16-02-2014 08:35PM

Jeez, the Ryanair haters are out again. Looking for any excuse to put them down.

The non-story above was Dublin airports fault - not Ryanair. How are Ryanair responsible for passengers in the terminal?

The seating issue sounds like they need to develop the software to catch adult and children travelling together and keep them together. Knowing how difficult it can be to change legacy systems I'd say this isn't an overnight fix.

in all likelyhood, I'm sure there will be instances when all seats have been reserved and the "computer system" won't be able to keep families together; in this instance I'm sure common sense will prevail and either the call centre, check-in desk or crew on the day will fix.

For an airline to move to allocated seating after 25 years of free seating, they seem to have had a pretty smooth transition.

LXFlyer · 16-02-2014 08:45PM

Elijah Hissing Loafer wrote: »

Can you be back up your statement.
Base price Dublin to Krakow is about 75€ for the time my wife is flying 'hover with 2 kids.
Give me an alternative that will work out the same for price, time and ease with 2 kids under 3.

Obviously personal circumstances will play an element, but not everyone has two kids with them in tow.

I have frequently flown to destinations in Europe with Lufthansa via Frankfurt, SWISS via Zurich and SAS via Copenhagen for example for fares that compare with direct flights from Dublin.

Skyscanner is your friend for this!

My point stands - customers do have a choice.

dubdaymo · 16-02-2014 08:56PM

There's no reason not to seat families together-other airlines manage it just fine. We've had no problems as a family on Aer Lingus or Air Berlin anyway. I hope this is a glitch and not indicative of what FR plan to do in future.

Mother of God!! You'd think that this was the first time that kids were ever separated from their parents on a flight. I've seen it happen onboard loads of times (including on Aer Lingus and BMI) and other people kindly moved around to help out. On an least two occasions I have personally "minded" someone else's kid onboard (in the days before the paranoia brigade, admittedly). On one occasion I was flying with the two kids to Orlando via ATL on Delta Airlines. Having checked in at DUB we went for a quick snack landside (luckily) and only then discovered that for the DUB-ATL leg we had been all allocated seats miles away from each other. We went back to the desk to have that changed. So, would all you Daily Mail readers and Ryanair haters looking for scraps please give us all a break.

fr336 · 16-02-2014 08:57PM

dubdaymo wrote: »

Mother of God!! You'd think that this was the first time that kids were ever separated from their parents on a flight. I've seen it happen onboard loads of times (including on Aer Lingus and BMI) and other people kindly moved around to help out. On an least two occasions I have personally "minded" someone else's kid onboard (in the days before the paranoia brigade, admittedly). On one occasion I was flying with the two kids to Orlando via ATL on Delta Airlines. Having checked in at DUB we went for a quick snack landside (luckily) and only then discovered that for the DUB-ATL leg we had been all allocated seats miles away from each other. We went back to the desk to have that changed. So, would all you Daily Mail readers and Ryanair haters looking for scraps please give us all a break.

I don't think it's too much to ask for for parents and children to be sat together on any kind of journey, let alone a flight, in 2014. Indeed at any time in history..

ProfessorPlum · 16-02-2014 09:24PM

suerte wrote: »

Jeez, the Ryanair haters are out again. Looking for any excuse to put them down.

The non-story above was Dublin airports fault - not Ryanair. How are Ryanair responsible for passengers in the terminal?

The seating issue sounds like they need to develop the software to catch adult and children travelling together and keep them together. Knowing how difficult it can be to change legacy systems I'd say this isn't an overnight fix.

in all likelyhood, I'm sure there will be instances when all seats have been reserved and the "computer system" won't be able to keep families together; in this instance I'm sure common sense will prevail and either the call centre, check-in desk or crew on the day will fix.

For an airline to move to allocated seating after 25 years of free seating, they seem to have had a pretty smooth transition.

dubdaymo wrote: »

Mother of God!! You'd think that this was the first time that kids were ever separated from their parents on a flight. I've seen it happen onboard loads of times (including on Aer Lingus and BMI) and other people kindly moved around to help out. On an least two occasions I have personally "minded" someone else's kid onboard (in the days before the paranoia brigade, admittedly). On one occasion I was flying with the two kids to Orlando via ATL on Delta Airlines. Having checked in at DUB we went for a quick snack landside (luckily) and only then discovered that for the DUB-ATL leg we had been all allocated seats miles away from each other. We went back to the desk to have that changed. So, would all you Daily Mail readers and Ryanair haters looking for scraps please give us all a break.

What's with the 'Ryanair haters'? It's a discussion about seating problems that people had/are having/might have. The thread happens to be about Ryanair, but the points stand for any airline.

homerjay2005 · 17-02-2014 04:57PM

had my first 2 flights this week with the assigned seating since Feb 1st and to say the least its a disaster, you just cannot legislate for idiots.

despite seats being assigned, people still queueing for about 30 minutes before the plane even arrived.

endless people sitting in the wrong seats despite being told on their boarding card and on arrival at the door where their seat was(it even tells you which door to board).

people going in the wrong door despite being told again in person which one to take.

people then just standing waiting for seats to appear, delaying others.

people taking as long as they wanted to put their bags overhead, oblivious to the 20+ people standing behind them waiting to board.

one passenger refused to move even though he was in the wrong seat and started getting aggressive - more delays.

people (women) carrying on a second bag and then not actually being able to fit between the seats and certainly not able to carry them. several of these woman of course couldnt find their seat and one in particular held up the entire front of the plane as she couldnt get to her seat, despite it being at the back of it.

you cannot legislate for ignorant and idiotic people and unfortunately Ryanair attracts them. feel so sorry for the Ryanair staff, they have alot to put up with.

majority of the passengers were non Irish and the only excuse i can give for their ignorance was a lack of English - nobody could be that stupid.

i must have traveled 300 times with ryanair and both flights in the past week really brought to light the lower class of passengers that cheap flights attract.

17-02-2014 05:27PM

homerjay2005 wrote: »

had my first 2 flights this week with the assigned seating since Feb 1st and to say the least its a disaster, you just cannot legislate for idiots.

despite seats being assigned, people still queueing for about 30 minutes before the plane even arrived.

endless people sitting in the wrong seats despite being told on their boarding card and on arrival at the door where their seat was(it even tells you which door to board).

people going in the wrong door despite being told again in person which one to take.

people then just standing waiting for seats to appear, delaying others.

people taking as long as they wanted to put their bags overhead, oblivious to the 20+ people standing behind them waiting to board.

one passenger refused to move even though he was in the wrong seat and started getting aggressive - more delays.

people (women) carrying on a second bag and then not actually being able to fit between the seats and certainly not able to carry them. several of these woman of course couldnt find their seat and one in particular held up the entire front of the plane as she couldnt get to her seat, despite it being at the back of it.

you cannot legislate for ignorant and idiotic people and unfortunately Ryanair attracts them. feel so sorry for the Ryanair staff, they have alot to put up with.

majority of the passengers were non Irish and the only excuse i can give for their ignorance was a lack of English - nobody could be that stupid.

i must have traveled 300 times with ryanair and both flights in the past week really brought to light the lower class of passengers that cheap flights attract.

I think your comments also highlight the fact that there are lots of people who have only ever flown Ryanair and this whole assigned seating thing is completely alien to them, eventhough it is not a difficult concept to understand.

Queuing for 30 minutes before the plane even arrives with their seats already assigned lol

billie1b · 17-02-2014 05:57PM

sully2010 wrote: »

Queuing for 30 minutes before the plane even arrives with their seats already assigned lol

This happens with all airlines, assigned seating or not, its crazy, as soon as you arrive at the gate to set everything up they near run for the queue

fr336 · 17-02-2014 05:59PM

billie1b wrote: »

This happens with all airlines, assigned seating or not, its crazy, as soon as you arrive at the gate to set everything up they near run for the queue

You'd think people never flew

billie1b · 17-02-2014 06:28PM

fr336 wrote: »

You'd think people never flew

It still amazes me to this day the amount of people who say 'this is my first time flying' when boarding through the gate

fr336 · 17-02-2014 06:29PM

billie1b wrote: »

It still amazes me to this day the amount of people who say 'this is my first time flying' when boarding through the gate

Wow..big world

Fred Swanson · 17-02-2014 06:30PM

This post has been deleted.

Locker10a · 17-02-2014 07:29PM

billie1b wrote: »

It still amazes me to this day the amount of people who say 'this is my first time flying' when boarding through the gate

Yep there are still a few out there! I have at least 3 friends who have never set foot on a plane in their lives and a whole other bunch who have but haven't flown in 7 maybe 10 plus years and wouldn't have a bulls notion how to get to the airport never mind navigate one and board an aircraft!! But when they do! Well you get what has been described above !
Edit just to say they are not the sole reason for what the poster above described re: boarding, It has to be said some* members of the public are thick as Sh*t and pig ignorant !

homerjay2005 · 17-02-2014 07:35PM

Locker10a wrote: »

Yep there are still a few out there! I have at least 3 friends who have never set foot on a plane in their lives and a whole other bunch who have but haven't flown in 7 maybe 10 plus years and wouldn't have a bulls notion how to get to the airport never mind navigate one and board an aircraft!! But when they do! Well you get what has been described above !
Edit just to say they are not the sole reason for what the poster above described re: boarding, It has to be said some* members of the public are thick as Sh*t and pig ignorant !

but if these people are going to a restaurant and are shown to a seat, how do they get on? train tickets? football matches? concerts? getting on a plane is a simple concept that people seem to think is like rocket science.

i think your last line is perhaps the best reason

and ryanair has made travelling very affordable for people of lesser background and intelligence. ffs you can fly to other countries for less than a train ticket to Mullingar or Thurles.

Locker10a · 17-02-2014 08:35PM

homerjay2005 wrote: »

but if these people are going to a restaurant and are shown to a seat, how do they get on? train tickets? football matches? concerts? getting on a plane is a simple concept that people seem to think is like rocket science.

i think your last line is perhaps the best reason and ryanair has made travelling very affordable for people of lesser background and intelligence. ffs you can fly to other countries for less than a train ticket to Mullingar or Thurles.

If you think the general public can manage restaurants and trains think again!! They most certainly can not! In my experience of working in/travelling on restaurants and trains there are many people out there who are extremely stupid, its true when they say common sense actually isn't common at all!! But thats only some people!

17-02-2014 09:10PM

billie1b wrote: »

This happens with all airlines, assigned seating or not, its crazy, as soon as you arrive at the gate to set everything up they near run for the queue

Yea it happens of course but there's normal queues and there's Ryanair queues.

LoonyLovegood · 17-02-2014 11:14PM

I have to admit, I'm looking forward to my next Ryanair flight. I'll relax in the airport, and stroll up when it says boarding should commence. Sit down when everyone's joined the queue, and then when it gets to maybe ten people I'll stand up and go on board.

Fred Swanson · 17-02-2014 11:22PM

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Lustrum · 18-02-2014 12:01AM

Fred Swanson wrote: »

This post has been deleted.

But now they're only guaranteeing the first 90 bags on board, and tagging the rest for free which you then get back on the carousel upon arrival. As far as I'm concerned the changes are way better. I took three flights in the last five days with them, requested to have my backpack tagged for the hold on each one as anything I wanted on board was in my super cool man-bag. Each time I was in the last three to board the aircraft, strolled down to row 16/17, confirmed with the crew it was OK to take an empty emergency seat, sat down and thoroughly enjoyed the new Ryanair. As Eddie Murphy said in his Rick James sketch, "I wish I had two more arms so I could give it four thumbs up"!

LoonyLovegood · 18-02-2014 12:38AM

Fred Swanson wrote: »

This post has been deleted.

Considering I'm going to Manchester for a day with them, my handydandy backpack will be more than sufficient. I never use the overhead bins, anyway.

billie1b · 18-02-2014 10:43AM

sully2010 wrote: »

Yea it happens of course but there's normal queues and there's Ryanair queues.

Couldn't of said it better myself

MuffinsDa · 18-02-2014 02:30PM

Lustrum wrote: »

But now they're only guaranteeing the first 90 bags on board, and tagging the rest for free which you then get back on the carousel upon arrival. As far as I'm concerned the changes are way better. I took three flights in the last five days with them, requested to have my backpack tagged for the hold on each one as anything I wanted on board was in my super cool man-bag. Each time I was in the last three to board the aircraft, strolled down to row 16/17, confirmed with the crew it was OK to take an empty emergency seat, sat down and thoroughly enjoyed the new Ryanair. As Eddie Murphy said in his Rick James sketch, "I wish I had two more arms so I could give it four thumbs up"!

What about the underseat space. Do they not allow you to use that if you are not in an Emergency exit row?

relaxed · 18-02-2014 03:11PM

Lustrum wrote: »

But now they're only guaranteeing the first 90 bags on board, and tagging the rest for free which you then get back on the carousel upon arrival. As far as I'm concerned the changes are way better. I took three flights in the last five days with them, requested to have my backpack tagged for the hold on each one as anything I wanted on board was in my super cool man-bag. Each time I was in the last three to board the aircraft, strolled down to row 16/17, confirmed with the crew it was OK to take an empty emergency seat, sat down and thoroughly enjoyed the new Ryanair. As Eddie Murphy said in his Rick James sketch, "I wish I had two more arms so I could give it four thumbs up"!

At what point do you get to request this? Boarding desk, gate or door of plane?

Can we all do this on every flight now if we want?

Blured · 18-02-2014 05:15PM

Lustrum wrote: »

As Eddie Murphy said in his Rick James sketch, "I wish I had two more arms so I could give it four thumbs up"!

OT but it was Dave Chappelle as Rick James (Charlie Murphy, Eddies Brother, was telling the story). Also, he wanted to give four thumbs down!

Back on topic - these changes will mean I'll have to pay for a premium seat or at very least priority boarding on the London leg of my frequent flights. Trains to catch, used to queue so that I could be one of the first off the plane when it lands

ned14 · 18-02-2014 05:27PM

relaxed wrote: »

At what point do you get to request this? Boarding desk, gate or door of plane?

Can we all do this on every flight now if we want?

They tag the excess bags at the boarding gate and you leave them at the bottom of the steps before you board the plane. If you ask they'll be glad to tag it. The best bit was enjoying the long walk back to T1 in Dublin form Pier D without lugging my carry on with me. You could easily weave your way past everyone else to passport control.

Just remember to take your passport out of your bag before you get on board...

homerjay2005 · 19-02-2014 10:36AM

CTYIgirl wrote: »

I have to admit, I'm looking forward to my next Ryanair flight. I'll relax in the airport, and stroll up when it says boarding should commence. Sit down when everyone's joined the queue, and then when it gets to maybe ten people I'll stand up and go on board.

ive been doing this for 5 years

LXFlyer · 19-02-2014 06:07PM

ned14 wrote: »

They tag the excess bags at the boarding gate and you leave them at the bottom of the steps before you board the plane. If you ask they'll be glad to tag it. The best bit was enjoying the long walk back to T1 in Dublin form Pier D without lugging my carry on with me. You could easily weave your way past everyone else to passport control.

Just remember to take your passport out of your bag before you get on board...

Yes, but you have to then wait for your bag to arrive on the carousel, which *can* take a while sometimes!

ned14 · 20-02-2014 11:09AM

lxflyer wrote: »

Yes, but you have to then wait for your bag to arrive on the carousel, which *can* take a while sometimes!

Didn't consider that since I had a large bag already checked in...

20-02-2014 01:20PM

I've never had any problems flying Ryanair the many times I have but when things go wrong I would not like to be there:

EI-DOR · 20-02-2014 01:53PM

I see the Captain didn't intervene anyway!

Improvements at Ryanair

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