Samsung Ativ S Sale

Yeah it all went a bit pear shaped.:(

Still, I'm hoping for a favourable outcome. :rolleyes:

was hoping to have this resolved by the time i was going on holidays but that's not going to happen. Just my luck they'll send a replacement phone when I'm away...:pac:

Enjoy your new phone.

PurvesGrundy wrote: »

I ordered this phone last week and I'm starting to wonder now if I made the right decision. Googling the phone purchasing websites seems to give low resale values.

Is there a reason for this or is the phone just generally overlooked?

Who did you order it from?

It's simply because Samsung never bothered to market it. There's probably excess stock now and the price has been cut dramatically to clear it.

PurvesGrundy wrote: »

I decided to risk it and order from price-guard. I know another poster on here is having a poor experience presently with them, but I can wait for the long postage and don't mind if the box is a bit dodgy looking and there is a two pin charger.

I sent them a mail prior to ordering expressing the concerns I had. I gathered from their electronicly translated reply that it might all be OK and figured it was unlikely I would receive a faulty phone like mad muffin did.



I see, I see.

Thanks.

Yeah it's me who's having problems with them. I'm still waiting for a replacement phone.

Latest update on this sorry saga (if I haven't bored you all to death already :pac: )

Opened a dispute for a full refund but Price-Guard turned it down. Also after repeated attempts to get them to tell me why a genuine Samsung charger was substituted with a generic one, I finally got an answer today:





Unfortunately, I have read about this issue. Please excuse my error.
You have a new product ordered from us and also receive. With no new equipment film must be attached to the back. Since there are no more cell phone manufacturers in Germany, the devices are imported from the EU. Since there are other outlets in other Längern, we had to attach the proper cable.









After that I decided to go ahead and escalate it to a claim.

May the PayPal gods take mercy on my soul and rule in my favour without delay.

Sick of this now. It's taken far too long to resolve. A this stage I don't even want the phone anymore.

Sir Oxman wrote: »

That's bloody awful mad muffin, I know how it is when crap like that happens, you go off the idea of the item very quickly.
Keep us updated so we all know to avoid priceguard also to see how paypal handle it

Thanks.

I have been going through there negative feedback now and 99% of it is from people who received use/damaged phones.

mad muffin wrote: »

Still no word on a replacement phone so I opened a PayPal dispute :mad:

Did you order less than 14 days ago? German Law gives you 14 days in which you can send back any goods that you ordered via the internet without any reason for giving so. Fernabsatzverträge, §§ 312b – 321e BGB In fact the company even has to pay you the shipping cost back to them if the goods are worth more than 40€.

If you are outside of the 14 days than German law gives you several options like demanding that they fix the problem or order cancelation (this requires that you did give them a timeline for fixing the problem that they did not adhere to or them being unable to fix the problem to your satisfaction).

So if you don't even want the phone anymore you should tell them that because they did not delivery what you purchased and they have not provided a replacement to you in the reasonable time you have allotted them you are cancelling your contract and demand your money back.

You can also do this during the PayPal dispute.

Good Luck

I still want one!

mad muffin wrote: »

Thanks for the info.

I actually sent it back the next day after it arrived so it was even with in the 7 days.

They have refused a refund every time I asked for one and also in PayPal dispute I asked twice and they refused. They also refused to send me a replacement always stating that the phone needs to be sent for repair or inspection. They've had the phone back for three weeks now. I suspect they don't believe me that the phone was damaged out of the box and are trying to find a way to get out of it.

As regards to posting it back I had to do it myself and pay for it. Do they pay for postage if its within Germany?

This is what they wrote to me when I requested the RMA:


Hallo,

Wir bedauern sehr, dass Sie Probleme mit dem Gerät haben.

Wir bitten Sie, das Gerät komplett (mit Zubehör und Originalverpackung)
ausreichend umverpackt und freigemacht (keine Unfreisendungen) an uns zurück
zu senden.
Bitte legen Sie eine genaue Fehlerbeschreibung, sowie Ihre Rechnung bei.

Um eine schnelle und effektive Bearbeitung Ihrer Retoure zu gewährleisten,
bitten wir Sie außen am Paket gut lesbar folgende Retourennummer
anzubringen: RKL-0054833

Unsere Anschrift:
Price-Guard GmbH
Im Ebenfeld 3
D-94513 Schönberg

Unfreie Rücksendungen können generell nicht angenommen werden - wir bitten
um Ihr Verständnis.

Zum Status Ihrer Rücksendung:

---

Unser Service-Team wird sich selbstverständlich bei Rückfragen und nach
abgeschlossener Bearbeitung Ihrer Rücksendung mit Ihnen in Verbindung
setzen.
Bitte beachten Sie, dass die Bearbeitungszeit in einzelnen Fällen mehrere
Tage in Anspruch nehmen kann. Denken Sie dabei auch an die Paketlaufzeiten.
Nachfragen zum Bearbeitungsstand verzögern die Bearbeitungszeiten nur
unnötig.

---

Vielen Dank für Ihr Verständnis.
Mit freundlichen Grüßen



I actually found the original listing which says NEW. The new description says NEW other

This is the listing now:

http://www.ebay.ie/itm/190835571603?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649

Am I correct? They have changed it since?

Well the devil is in the detail, the link you just gave me show that the unit is a demo unit or even a returned unit with usage marks so it really depends on what were the details in the page (which you have not in the screenshot).

Now I speak perfect German and I can tell you that their whole offer is confusing, full of contradictions about the state of the goods, their Terms are full of passages which contradict themselves and overall I would not buy from them.

From looking through you posts I think you are right they suspect that the goods were damaged by yourself which is why they required you to fill out the paperwork but that does not matter.

They have an obligation to replace a damaged unit with a new unit or to offer you to cancel the contract.

Furthermore their own terms allow you 4 weeks (instead of 2 weeks) to cancel the contract even if you have received the goods.

Now in case of cancelation you need to pay the shipping charges but in case (according to their terms) but in case of damaged units they have to pay the shipping charges. However some of their terms are contradicting themselves in that part plus they are not according to consumer law.

My suggestion would be to contact them and tell them that you are giving them a deadline of xx days to refund you the money because the goods provided were not as outlined in their offer and inform them that you do not wish to receive a replacement phone and cancel the contract as they were unable to deliver you the phone in a reasonable time frame.

I looked through their negative feedback and most is that a used unit instead of a new unit was send or that they did not honour the warranty. So I think this is a business model for them which could be considered an offence. You could contact the local Verbraucherzentrale (consumer association) but that would need to be done in German.

My suggestion update your paypal claim with all the details, keep detailed records of e-mails and other contacts and you might also contact the http://www.eccireland.ie/ who can help you to contact the relevant German authorities.

It would be easier if you spoke German because I would have lost it with them long time ago, send them a court demand for repayment and contacted the police because I would suspect that their behaviour is against the law (giving the amount of similar complaints they would have to look into it).

For you, I think ECC Ireland might be the best way.

mad muffin wrote: »

I thought you had bought one already.

The wp7.8 LGE900 will have to keep plugging along for another while. The days when 250yoyos was easy to come by for a phone are long......gone.

Amazon.de are selling it (through Amazon themselves) for €212 (€219 for Ireland) and it comes to €227 odd delivered to Ireland.

Do I dare? :pac:

54kroc wrote: »

Do, that's a cracking price for the phone and god knows you deserve it after all the ****e from Price-Guard.

What's happening with the fraud on your credit card?

Credit card company said they would take care of it. I do t know if I'll ever find out how it happened though.

I suspect it might be a woman as there are two chargers for clothing places and one for some getaway deal site.

It's a bit bizzar though. Why steal credit card details and then go onto a deal site and buy stuff from dunnes.ie?

There was also a large charge pending it just said telecommunications equipment.

Sir Oxman wrote: »

I got mine through amazon.de (through amazon, not a reseller)
As I said previously, it took a week, was 5 or 6 days at shipping soon but once shipped got it via UPS within a day or so.
It came via amazon Italy in the end!
Was new etc.

Go for it, it's a grand phone and the price is 45e cheaper than I got it for a few weeks ago!:eek:

Soooo very tempted...

My accountant wants the funds secured back into the credit card before I attempt take two...