UPC Horizon Set Top Box trial

The_Valeyard · 01-07-2013 08:01PM

who_me wrote: »

Well, given that they gave us 90+ euros in credit for being on the trial, it's not too crazy a notion that if you leave it early you have to give some back.

They should be given us all something back for the amount of crap we have put up with for the last while, the constant freezing, glitches, breakdowns, crap service.

Anyhow the €90 is not much credit when you think lots of ppl have bills of around 70-80ish for tv and broadband.

Stl150 · 01-07-2013 08:24PM

who_me wrote: »

Well, given that they gave us 90+ euros in credit for being on the trial, it's not too crazy a notion that if you leave it early you have to give some back.

Would disagree as the basic functionality does not work. Wifi and hd channels are basic functions

If we were talking about the removal of channels from the app, twonky not working, on demand not working or ancillary items like the guide I would agree. If these were issues I wouldn't complain either just provide feedback

Synode · 01-07-2013 08:29PM

Are you ringing UPC? If you're having issues contact them and get them to send out engineers, replace the box etc.

I've had two engineers out and the box replaced. It's now working perfectly.

Synode · 01-07-2013 08:34PM

My main gripes with the box:-

Streaming from a NAS - Pausing (for 10-15 minutes) can freeze the UPC box. Also, when you come out of a program (to watch TV etc) and then go back in, it would be great if it remembered where you left off.

Remote control and/or menu navigation can be a bit laggy.

Need a series deletion option.

WiFi speeds should be better.

Wabbit Ears · 01-07-2013 08:38PM

former legend wrote: »

https://vragen.upc.nl/app/answers/detail/a_id/912/~/specificaties-horizon-hd-dvr-mediabox

500 GB.

If you're recording in HD, that's going to fill your box a lot faster than SD...

500 gig drive, 400 GB recording space and with Several SD channels playing the HD version you may not have the option of recording the SD version. I can see the drive filling up real fast!!!

How big is the existing box's HD?

moonship · 01-07-2013 09:28PM

Just going through my recordings and i see that any recent series set during last few days to be recorded from HD channel is being doubled - recorded from HD and SD as well. Well that somethin new...

pelluci · 01-07-2013 09:53PM

granturismo wrote: »

Yep, I clicked on the link in the email but there they already have 100.

Email arrived at 17:09, clicked on the link at 17:16 and it was already full. Didn't have much of a chance.

blackplum123 · 01-07-2013 09:57PM

Since the update last Friday , the wifi range is still quite bad.
Last night the on demand library locked up ...had to switch off box to rectify problem.
On very isolated occasion the sound drops for a second or two....

For the info of UPC techs..

Stl150 · 01-07-2013 10:42PM

Synode wrote: »

Are you ringing UPC? If you're having issues contact them and get them to send out engineers, replace the box etc.

I've had two engineers out and the box replaced. It's now working perfectly.

Yes they are coming out to me. Hope it resolves it.

Could be a great piece of hardware if they sort the bugs out.

donal.hunt · 01-07-2013 11:34PM

I've an engineer coming out this week too to try and resolve issues. The call centre folk can't connect to my box half the time so I'm guessing it's either a box issue or a cable signal issue.

MonkstownHoop · 02-07-2013 12:03AM

donal.hunt wrote: »

I've an engineer coming out this week too to try and resolve issues. The call centre folk can't connect to my box half the time so I'm guessing it's either a box issue or a cable signal issue.

it took me 3 calls to get my HD channels back, the first 2 times i was apparently being sent a signal, i think as far as Horizon is concerned its who you get rather than signals or cables

Gitb1 · 02-07-2013 01:00AM

my box is telling me theres no recordings then closing the menu. When I reopen the recordings menu and scroll up my stuff is there but the box locks up after I go about 5 items up

onform · 02-07-2013 07:11AM

MonkstownHoop wrote: »

it took me 3 calls to get my HD channels back, the first 2 times i was apparently being sent a signal, i think as far as Horizon is concerned its who you get rather than signals or cables

Agreed, I was onto them last night and the person I was dealing with was adamant that UPC didn't carry Sky Arts 1 in HD. :-* I

Pedro32561 · 02-07-2013 08:20AM

paradisepaddy wrote: »

Got my horizon box deconsolidated and went with Thompson router instead. Headache over. Gone from 0.06mbs in bedroom to 40+mbs.

I recommend doing the same until widespread issues are taken care of as channels don't seem to help at all.

Had 2 technicians look at it incase you are wondering.

Pp

I had to do the same yesterday. The engineer was insistent that there must have been a baby monitor on somewhere in our apartment block that was interfering with Horizon! That was after trying all of the channels in order to improve range. But the Thompson router works perfectly. I don't think any of them have a clue about the Horizon box.

Synode · 02-07-2013 09:28AM

Some staff are way more knowledgeable than others in the support centre.

spannerism · 02-07-2013 10:08AM

Pedro32561 wrote: »

I had to do the same yesterday. The engineer was insistent that there must have been a baby monitor on somewhere in our apartment block that was interfering with Horizon! That was after trying all of the channels in order to improve range. But the Thompson router works perfectly. I don't think any of them have a clue about the Horizon box.

Was there any charge for deconsolidation?

UPC tech support quoted me 50 Euro to do it so I told them no way :-)

PacificRooster · 02-07-2013 11:23AM

Here's a strange one - anyone noticed that when you record part of a programme, ie. the end, the Horizon box miraculously is able to record the whole programme!!
This happening me with 'Must Love Dogs' RTE1 the other night. Had the channel on pause, before we started to watch it, so maybe had something to do with it. Had to fast forward thro 50 minutes to get to way I recorded from.
Could this be the 1st miracle of the Horizon box! I'm getting on to the Vatican with my 400 mins of International calls add-on!:D

zg3409 · 02-07-2013 11:30AM

PacificRooster wrote: »

the Horizon box miraculously is able to record the whole programme!!

I assume it is like a Sky box. If you are watching a channel, not recording it, the box records it anyway, in case you want to pause or rewind later. If at any point you decide to record the show, the box records as much as possible, from when you selected that channel.

The horizon also has a feature, where it automatically tunes the channel number above and below, where you presently are, so if you go up one channel, there is less of a delay as the channel is already tuned. I doubt it records channels you are not watching in case you want to record it later, just the channel actually being watched on the TV

goose06 · 02-07-2013 11:31AM

PacificRooster wrote: »

Here's a strange one - anyone noticed that when you record part of a programme, ie. the end, the Horizon box miraculously is able to record the whole programme!!
This happening me with 'Must Love Dogs' RTE1 the other night. Had the channel on pause, before we started to watch it, so maybe had something to do with it. Had to fast forward thro 50 minutes to get to way I recorded from.
Could this be the 1st miracle of the Horizon box! I'm getting on to the Vatican with my 400 mins of International calls add-on!:D

As long as you don't change channel when you are watching something if you press record it'll record all of it or from whenever you turned on to that channel.
Not so great when you are watching the athletics, have to leave for the last 20 minutes, record it and then come back to watch it and have to fast forward for 4 hours before you get back to where you were. Not a bad complaint though.

02-07-2013 11:42AM

goose06 wrote: »

As long as you don't change channel when you are watching something if you press record it'll record all of it or from whenever you turned on to that channel.
Not so great when you are watching the athletics, have to leave for the last 20 minutes, record it and then come back to watch it and have to fast forward for 4 hours before you get back to where you were. Not a bad complaint though.

It should really ask you if you want to record from now or the beginning.

goose06 · 02-07-2013 12:28PM

cisk wrote: »

It should really ask you if you want to record from now or the beginning.

Yeah that would be a nice option and I'm sure they'll role it out eventually.

02-07-2013 12:29PM

I'm taking part in the latest survey. They have requested me to series record 4 programs, they happen to be 4 programs that are recorded regularly in my house. Do they know what i watch

Virgin Media: Eamonn · 02-07-2013 12:43PM

Hi folks,

I would just like to clarify that there is definitely no charge if a customer requests to be removed from the Horizon trial. Apologies to anyone who was advised otherwise. We are passing on the feedback received here to ensure this is made clear to anyone enquiring about this in the future.

We would also invite anyone experiencing service issues on the trial, or who has any feedback they would like to discuss, to PM UPC: Reps with their account details, and we will put you in contact with a member of our Horizon Team.

Thanks to everyone providing feedback regarding the Horizon trial on this thread. We continue to pass on all such feedback to the Horizon Team.

MrVestek · 02-07-2013 12:47PM

cisk wrote: »

I'm taking part in the latest survey. They have requested me to series record 4 programs, they happen to be 4 programs that are recorded regularly in my house. Do they know what i watch

Hah... maybe.

I was like 'awh damn'. I missed participating in that by a few minutes.

MrVestek · 02-07-2013 12:49PM

UPC: Eamonn wrote: »

Hi folks,

I would just like to clarify that there is definitely no charge if a customer requests to be removed from the Horizon trial. Apologies to anyone who was advised otherwise. We are passing on the feedback received here to ensure this is made clear to anyone enquiring about this in the future.

We would also invite anyone experiencing service issues on the trial, or who has any feedback they would like to discuss, to PM UPC: Reps with their account details, and we will put you in contact with a member of our Horizon Team.

Thanks to everyone providing feedback regarding the Horizon trial on this thread. We continue to pass on all such feedback to the Horizon Team.

Hi there,

Is there a charge for de-consolidation? I still have my old cable modem here in the house, I wouldn't mind if the Internet was delegated back to this device.

Thanks.

Pedro32561 · 02-07-2013 01:05PM

spannerism wrote: »

Was there any charge for deconsolidation?

UPC tech support quoted me 50 Euro to do it so I told them no way :-)

No charge. They sent an engineer out first to try fix Horizon as the phone support people weren't able to improve the range and speed. When the engineer couldn't fix it he just got the Thompson modem set up for me. He had one in his van.

paulboland · 02-07-2013 03:58PM

UPC service down in Navan Johnstown Co Meath
No TV
No Phone
No Broadband
There working on repair of services no info on when will be fixed
Hope it's not anything major
Need my broadband back soon

granturismo · 02-07-2013 04:00PM

I had the wireless security set at WPA2 and the WiiU was working perfectly wirelessly.

I then had to change from WPA2 to WPA to connect the xbox wirelessly.

Sometime afterwards the WiiU lost connection with the Wii servers after approx 30 minutes. I was able to connect the WiiU by USB to the horizon box but the WiiU wireless speed is much faster that USB.

Is there a refresh rate or something similar on Horizon that causes the WiiU to lose the wireless connection on a regular basis?

who_me · 02-07-2013 04:14PM

granturismo wrote: »

I had the wireless security set at WPA2 and the WiiU was working perfectly wirelessly.

I then had to change from WPA2 to WPA to connect the xbox wirelessly.

Sometime afterwards the WiiU lost connection with the Wii servers after approx 30 minutes. I was able to connect the WiiU by USB to the horizon box but the WiiU wireless speed is much faster that USB.

Is there a refresh rate or something similar on Horizon that causes the WiiU to lose the wireless connection on a regular basis?

It could be the DHCP lease time. I had a similar problem (on the previous router) where it was set to 30 or 60 minutes by default, thus causing regular disconnects. Change it to the largest value possible (9999 or 99999 etc.)

who_me · 02-07-2013 04:34PM

The_Valeyard wrote: »

They should be given us all something back for the amount of crap we have put up with for the last while, the constant freezing, glitches, breakdowns, crap service.

Anyhow the €90 is not much credit when you think lots of ppl have bills of around 70-80ish for tv and broadband.

Stl150 wrote: »

Would disagree as the basic functionality does not work. Wifi and hd channels are basic functions

If we were talking about the removal of channels from the app, twonky not working, on demand not working or ancillary items like the guide I would agree. If these were issues I wouldn't complain either just provide feedback

To be honest, it's a trial so problems are to be expected (not wanting to sound like a smartass here). If there were only minor problems, it would be the old UPC box (BOOM! take that UPC! :P)

Apart from the initial couple of weeks, and problems for me with it not working well with HDMI switches, it's been pretty good and stable.

I do agree 90 euros doesn't amount to much, far less than my monthly bundle charge. Still, we did all volunteer for this trial, it wasn't pushed upon us.

UPC Horizon Set Top Box trial

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