** ALL ** Passport Related Questions in here! Please Read Post#1 first!

vanillavanilla wrote: »

Thanks Chainsawman.

I know they are very very busy but it is frustrating not to be able to get a reply by phone or email.

I have send few emails but got no replies, they must be very busy due to the monsoon season in July in Ireland, lol, When all the Irish want to get out of here ASAP. I had the same frustrations as yours last week, Over my daughter passport, she was lucky to get it last friday before her flight last monday. If i were you, if the tracking still unchanged, I would go down to Dublin tomorrow.

Just got a reply email back from passport office telling me the application is been checked and if all is in order I will have it early next week.

So there must be a back log of some sort.

Just a follow up to my query I posted earlier in the week, I couldnt get through to the passport office on any of their phone numbers as they were too many calls waiting and to ring back later and I also sent an email and it was not replied. At this stage I was concerned as I am flying out later this month and it was sitting in the registered stage for some time.

I than rang the citizens advice folks and explained my situation and they suggested that I ring the Dept of Foreign Affairs and they gave me their number.

I then rang them and ask to be put through to the pasport office and he advised me he would but and stressed that I should hang on and stay in the queue and which I did and after about 15 minutes or so my call was answered. I explained my suituation and the guy listened patiently and said he would put a note on the application about my departure dates etc and he also suggested to keep on top of it and ring back at the end of this week in which I agreed to do.

Low and behold the very next day my application had moved from stage registered to printed and there today it has been posted.

This might be of so help so I said I would share my experience.

Dermondo wrote: »

Just a follow up to my query I posted earlier in the week, I couldnt get through to the passport office on any of their phone numbers as they were too many calls waiting and to ring back later and I also sent an email and it was not replied. At this stage I was concerned as I am flying out later this month and it was sitting in the registered stage for some time.

I than rang the citizens advice folks and explained my situation and they suggested that I ring the Dept of Foreign Affairs and they gave me their number.

I then rang them and ask to be put through to the pasport office and he advised me he would but and stressed that I should hang on and stay in the queue and which I did and after about 15 minutes or so my call was answered. I explained my suituation and the guy listened patiently and said he would put a note on the application about my departure dates etc and he also suggested to keep on top of it and ring back at the end of this week in which I agreed to do.

Low and behold the very next day my application had moved from stage registered to printed and there today it has been posted.

This might be of so help so I said I would share my experience.

That's great Dermondo

Isn't it awful though that we have to go through so much rigmarole to get info about the whereabouts of such an important document that we are entitled to and that we pay enough money for too.

well it cost me about 50c a call just to get machine and since yesterday and 9.30 I have spent over 20 call credit. Just checked my balance. I can't believe this.

jimbobaloobob wrote: »

patience patience

all in good time. They should be handing out bulmers in the queue.

Is it a new passport or a re issue?

Mine is a re issue which I sent via passport express

youve prob been asked already but was there a tracking number from the posting?

I'd go to the passport office if I was you my details are the same as you I was told this morning won't have it till early next week so thinking Tuesday / Wednesday as it's a bank holiday this weekend.

elvis jones wrote: »

Here is some advice, apply in Jan, ring in jan and you'll get straight through.

So many people leave it until the last minute to do everything and thus the rush for passports in the summer months.

BS.

The passport express option says 10 working days, you pay extra for it. If they can't make 10 days they will advertise nationally to let people know, that's what they promise. They are not delivering to it, but still charging the premium. Simple as that. If they said 15 days for passport express then half the posts here wouldn't have been made.

They should scale up to handle the rush, scale down when it's over. Like any other private sector company. Oh, wait, now I see the problem...

Our man in Havana wrote: »

No you don't.

Yes you do. €9 extra.

Our man in Havana wrote: »

No you don't.

Avoid the delays and get your new passport in 10 days for a charge of €9.00 - plus passport fee - by calling into your nearest Post Office.

1. Up to four passport applications can be sent together in one Passport Express envelope.
2. All passport applications are processed in accordance with the Passports Act, 2008.
3. Passport Express provides a next working day delivery service to the Passport Service for applications submitted to Post Offices.
4. Passport Express provides a next working day delivery service in respect of the daily collection of passports from the Passport Service to applicants.
5. Subject to terms 6 to 9 below, the Passport Service has 10 working days, exclusive of weekends and public holidays, from receipt of an application to issue a passport.
6. The 10 working day service will not apply to any incomplete or incorrectly filled application.
7. The 10 working day service will not apply to any application that cannot be processed under the terms of the Passports Act, 2008.
8. Passport Express cannot guarantee delivery of passport if required in less than 10 working days.
9. On exceptional occasions where extenuating circumstances exist for the Passport Service, the 10 working day service for Passport Express may have to be extended for a temporary period. Notice of this change and its likely duration will be published in the national press and on the Passport Service website (new window) www.passport.ie.

elvis jones wrote: »

Thats the next day postage there and back your paying for............

According to anpost.ie, you are paying the €9 for "express postage and processing of passport.

...but if you go by ordinary post it takes 4-5 weeks for passport

passport express is 10 days turnaround plus 1 day postage either side of that. post in ireland is usually next day delivery anyway so the "express" in this case DOES refer to the processing.

This is what they say on anpost.ie:

"... your application which we will deliver to the passport office for priority handling"

So I am not wrong! That's the whole point of Passport Express.