Paddy Power Customer Service - Shocking!

dchris wrote: »

I play Blackjack in Paddy Power live casino. I have had problems with freezing every now and then and when I report it I am told it is my connection. However I have noticed that when I log out and back in a lot of other players that were playing were also logged out.

I was playing online poker tonight and it froze on 2 occasions. I said it in the chat box during the game , but no one replied. The freezing didn't affect the outcome of the games in question, so I didn't take it further. However the 3rd time it did. I had 2 fours, and then could not hit , so I reported it and the guy in the poker chat gave me a reference and told me to speak with customer service..

The guy in customer service seemed like someone had just woken him up or something!

Here is the conversation:

Brandon (Responding)

Brandon Hi, my name is Brandon. How may I help you?

You Hey Brandon, I was playing in Live Casino

You and the game froze

Brandon Hello xxx.

You the guy game me a reference

You reference number 22xxxxx

You And said to follow up with customer service

You Does that mean you?

Brandon Ill need to verify your complete name, username, email, and the last 4 four digits of the active card on the account. Thanks.

Brandon There are delays in when a credit can post to your Paddy account from live casino.

You name xxxxxxxxxxx email xxxxxxxxxxxxxxxxxxx card is xxxx

Brandon Also, we will be unable to see the game for at least 15 mins after the game has ended.

Brandon When did the game end?

You yes it was about 30 mins ago

You I just wasn't sure if someone was to contact me about it, or if I was to contact you

You It was only 5 euro like

You but i was dealt 2 fours, then never received any further options as the screen just froze

Brandon How much was the stake?

You Only 5 euro

Brandon It was the game you played correct?

You yes

You it happened twice earlier in the night, but it didn't affect the outcome of the game on those instances

You I did mention it in chat at the time

Brandon Ok.

Brandon The dealer had 18

You yep

Brandon You had 17

Brandon So you lost that hand.

You no I had 2 fours

Brandon No the dealer had 2 fours.

Brandon YOu had a 2 jack and a 5

Brandon The dealer had 2 4's and a 10

You no this must be a different game

Brandon I am looking at the last game on your accont

You No it wasnt the last game I played

You it was the game I gave you the reference number to

You ci 22xxxx

You I played other hands afterwards whilst talkin to the Assistance guy in chat

Brandon You first said it was your last hand played?

Brandon Ok I found the game.

Brandon Dealer had 5 - 9 -4

Brandon You had only two 4's.

You yes

You thats the game

Brandon Ok.

Brandon So that was a loss.

Brandon Dealer had 18 ...you had 8

You Do you undestand how blackjack works?

Brandon Yes.

You So why on earth would I stick on 8?

Brandon You werent the only one that did that in that game.

You And no, I never said to you it was the last game I played?

Brandon Another player staye don 8 as well...

You And you don't think that is odd?

Brandon Either way...I am refunding your 5.00 as a one time courtsey.

You Clearly the problem of freezing didn't just affect me?

You No

You hold on

You I don't want it refunded as a courtesy.

Brandon It appears that you may have been not the only player with that issue...as I mentioned before..

You Clearly there was a mistake and the site froze. As you said it affected more than just me.. It should be refunded because the site did not work, nothing to do with courtesy

Brandon Or do you not want the credit?

You I do want the credit, but I don't appreciate you saying that I am getting it out of courtesy, when infact it was not my fault something was wrong. It should be refunded automatically because there was a problem with the site

Brandon I can have this esclated...which would take 24-48 hours to resolve, but I am correcting this in a faster manner without specific technical proof needed to give the credit..It appears that it may have happened two 2 other players as well.

Brandon I I have credited the 5.00 back to the account as if it was a voided game.

Brandon Your balance is now xxxxx

Brandon The 5 is in your general balance. So you can use it as you need to.

Brandon Is there anything else I can help you with?




Now this is not the first issue I have had with Paddy Power, they must have the worst customer service in the country. They seem to use the same defence all the time in relation to the faults with live casino. They blame internet connection and the ISP.. However in the conversation above, this Brandon guy clearly says it happened to 2 other players. Yet still he was refunding my as a "one time courtesy"? So, even though the site had a technical issue, I am only being refunded as a one time courtesy, not because they cocked up?


Anyone else have problems with Paddy Power Customer Service? Or is it just me?

I feel like I am complaining to them all the time recently, and they are making out it is always my fault, they seem to always confuse issues, more than one person replies to the one complaint and then they make out they are doing you a favour by giving your money back..

:mad:

R0UF wrote: »

Any need to quote the whole post for such a crap joke?