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[Updated offer]Boards.ie exclusive limited offer: switch to UPC and get a €50 voucher

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Comments

  • #1532
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    A Disgrace

    Best going for an assisted install in this instance so, based on your circumstances, then the guys will be able to mount a box on the wall and get a decent connection for you.

    Order via the link and explain to my team when they call you, yes, you will pay €15 in this instance. (normally €45 for a tech install)

    Regards

    Jason
    A Disgrace wrote: »
    Thanks Jason,

    The current cable has been cut back (previous tenant I presume) to less than an inch so it's practially impossible to connect anything to it. Also, there is no cable box either. One of the online agents said it'd cost a total of €15 for the engineer to install the cable box but I'm not so sure?


  • #1533
    A Disgrace
    Registered Users, Registered Users 2 Posts: 865 ✭✭✭A Disgrace


    Thanks,

    Btw, I'm getting an error 404 (like a previous poster) - I'll try again later.


  • #1534
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    I just tried it myself on iphone and pc, both working fine. Can you try again http://www.upc.ie/boardsoffer/

    If you are still having issues, please call my team on 1890940635 and they will take your order over the phone

    Thanks

    Jason
    A Disgrace wrote: »
    Thanks,

    Btw, I'm getting an error 404 (like a previous poster) - I'll try again later.


  • #1535
    ixtlan
    Registered Users, Registered Users 2 Posts: 1,213 ✭✭✭ixtlan


    A Disgrace wrote: »
    Thanks,

    Btw, I'm getting an error 404 (like a previous poster) - I'll try again later.

    I also got this, but I did get a call back so clearly it went through.

    Jason, having picked the 20Mbps broadband plus phone, I was told that this has a download cap of 120Gb. This probably isn't an issue for me, but I was surprised because your web-site clearly says the cap is 500Gb for all options including the 20Mbps one.

    Is the web-site wrong?
    20Mb downstream; 1.2Mb upstream
    500GB usage limit

    Ix.


  • #1536
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi there

    You get 500gb download limit on all current UPC broadband tiers.

    What do I get?
    • Dedicated support team available to assist with many of your broadband and computer issues.
    • 20Mb downstream; 1.2Mb upstream
    • 24 hour online connection - no time restrictions
    • No telephone line required
    • 500GB usage limit
    • Up to 15 email addresses
    • 300MB web space


    Thanks

    Jason
    ixtlan wrote: »
    I also got this, but I did get a call back so clearly it went through.

    Jason, having picked the 20Mbps broadband plus phone, I was told that this has a download cap of 120Gb. This probably isn't an issue for me, but I was surprised because your web-site clearly says the cap is 500Gb for all options including the 20Mbps one.

    Is the web-site wrong?
    20Mb downstream; 1.2Mb upstream
    500GB usage limit

    Ix.


    If you want to order a new bundle from us in UPC, get it half price for the first two months............ and get a voucher for €50 through this boards offer, (including free activation of all your products) just click through this link http://www.upc.ie/boardsoffer/

    (Please see the terms & conditions)

    - For all customer service queries, please contact 1908


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  • #1537
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    OOPS! I have been advised that the intermittent issue on the form where some people were seeing an error message has been fixed by our IT team, apologies for any confusion caused.

    Please feel free to go ahead and order via this link www.upc.ie/boardsoffer

    Regards

    Jason

    If you want to order a new bundle from us in UPC, get it half price for the first two months............ and get a voucher for €50 through this boards offer, (including free activation of all your products) just click through this link http://www.upc.ie/boardsoffer/

    (Please see the terms & conditions)

    - For all customer service queries, please contact 1908


  • #1538
    phunkymonk
    Registered Users, Registered Users 2 Posts: 144 ✭✭phunkymonk


    Hi Jason,

    Thinking of signing up for the boards offer. Just a few questions:

    1)Can you get a bundle with just tv and broadband or is it just the 3 way bundle?

    2)How long does delivery take?say if ordered by close of business today?

    3)Is it a 12 month contract? are there any fees involved once contract is finished?

    Cheers.


  • #1539
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi phunkymonk

    You can get a broadband and phone bunde, or a Digital tv, broadband and phone bundle. There is no current bundle for TV & Broadband.

    If you order today you could be connected within 48 hours. www.upc.ie/boardsoffer


    Yes a 12 month contract applies in all instances. There are cancellation fees applied if you cancel within contract as per our standard terms & conditions http://www.upc.ie/termsandconditions/

    Hope that helps

    Regards

    Jason
    phunkymonk wrote: »
    Hi Jason,

    Thinking of signing up for the boards offer. Just a few questions:

    1)Can you get a bundle with just tv and broadband or is it just the 3 way bundle?

    2)How long does delivery take?say if ordered by close of business today?

    3)Is it a 12 month contract? are there any fees involved once contract is finished?

    Cheers.


  • #1540
    phunkymonk
    Registered Users, Registered Users 2 Posts: 144 ✭✭phunkymonk


    Thanks for quick response.

    So if i order by tonight or tomorrow - is it possible to be connected by saturday?

    Will this be a self install process ie all hardware just delivered with no professional set up?

    Im lookin at the 3 way bundle - how much is this with plus recorder?

    Last one - is there anyway to fast track the voucher offer?

    Thanks in advance.:rolleyes:

    UPC: Jason wrote: »
    Hi phunkymonk

    You can get a broadband and phone bunde, or a Digital tv, broadband and phone bundle. There is no current bundle for TV & Broadband.

    If you order today you could be connected within 48 hours. www.upc.ie/boardsoffer


    Yes a 12 month contract applies in all instances. There are cancellation fees applied if you cancel within contract as per our standard terms & conditions http://www.upc.ie/termsandconditions/

    Hope that helps

    Regards

    Jason


  • #1541
    Rowley Birkin QC
    Registered Users, Registered Users 2 Posts: 6,281 ✭✭✭Rowley Birkin QC


    Hi Jason,

    Recently signed up for the 50MB package through boards. Got a nice set of Sennheisers with my voucher, cheers!

    My first direct debit went through at over €28 despite the fact that the first two months are supposed to be 1/2 price and the package we are on, Fibre Power 50mb, is €40.50 per month. Any ideas?

    Also, we are having problems with the speed of the connection, it's nowhere near 50MB. Located in D3 in an 18 month old apt. complex which was wired for UPC. Any ideas?

    Cheers!


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  • #1542
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi Rowley Birkin

    You bill will be back dated prorata to the date you were installed plus a full month, the first bill can normally be a bit higher than expected due to this. If you are having speed issues I suggest you call our technical support desk on 1908 for them to check it out for you.


    Regards

    Jason
    Rowley Birkin QC wrote: »
    Hi Jason,

    Recently signed up for the 50MB package through boards. Got a nice set of Sennheisers with my voucher, cheers!

    My first direct debit went through at over €28 despite the fact that the first two months are supposed to be 1/2 price and the package we are on, Fibre Power 50mb, is €40.50 per month. Any ideas?

    Also, we are having problems with the speed of the connection, it's nowhere near 50MB. Located in D3 in an 18 month old apt. complex which was wired for UPC. Any ideas?

    Cheers!


  • #1543
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi phunkymonk

    The Fibre Essential Bundle costs €66 per month, includes Digital Select + TV, 25mb broadband, and the freetime world phone bundle.

    You will install it yourself, or if you prefer us to install we can do that however that will incur an additional charge(€30), where the boards offer waives self install charges. Order now and you could be installed within 48 hours.

    The voucher will be sent after you get installed. (generally 2-3 weeks)

    Hope that helps


    Regards

    Jason
    phunkymonk wrote: »
    Thanks for quick response.

    So if i order by tonight or tomorrow - is it possible to be connected by saturday?

    Will this be a self install process ie all hardware just delivered with no professional set up?

    Im lookin at the 3 way bundle - how much is this with plus recorder?

    Last one - is there anyway to fast track the voucher offer?

    Thanks in advance.:rolleyes:


    If you want to order a new bundle from us in UPC, get it half price for the first two months............ and get a voucher for €50 through this boards offer, (including free activation of all your products) just click through this link http://www.upc.ie/boardsoffer/

    (Please see the terms & conditions)

    - For all customer service queries, please contact 1908


  • #1544
    The Ayatolla
    Registered Users, Registered Users 2 Posts: 4,223 ✭✭✭The Ayatolla


    I've wanted to switch to UPC for years. A salesman called to my house recently and I explained to him that I couldnt get broadband in our block of houses (bizarre considering all other surrounding blocks can get it and we can't. It's literally 10 houses out of 100 that havent been wired up).

    He promised he'd get the situation addressed and possibly send an engineer out to figure out why we cant receive UPC broadband and provide a possible solution.

    This was 3 months ago. he gave me a business card, and now won't return any calls, texts or voicemails.

    Quite obviously he was bluffing me and had no intention of helping what-so-ever.


  • #1545
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi The Ayatolla

    Drop my team an email with your address on retailsales@upc.ie and they can check it, and if necessary log a case for a survey for you. Believe me, if it is possible (landlord has access for us, ducting, permission etc) to provide your block with our services, we will do it.


    Regards

    Jason
    The Ayatolla wrote: »
    I've wanted to switch to UPC for years. A salesman called to my house recently and I explained to him that I couldnt get broadband in our block of houses (bizarre considering all other surrounding blocks can get it and we can't. It's literally 10 houses out of 100 that havent been wired up).

    He promised he'd get the situation addressed and possibly send an engineer out to figure out why we cant receive UPC broadband and provide a possible solution.

    This was 3 months ago. he gave me a business card, and now won't return any calls, texts or voicemails.

    Quite obviously he was bluffing me and had no intention of helping what-so-ever.

    If you want to order a new bundle from us in UPC, get it half price for the first two months............ and get a voucher for €50 through this boards offer, (including free activation of all your products) just click through this link http://www.upc.ie/boardsoffer/

    (Please see the terms & conditions)

    - For all customer service queries, please contact 1908


  • #1546
    The Ayatolla
    Registered Users, Registered Users 2 Posts: 4,223 ✭✭✭The Ayatolla


    UPC: Jason wrote: »
    Hi The Ayatolla

    Drop my team an email with your address on retailsales@upc.ie and they can check it, and if necessary log a case for a survey for you. Believe me, if it is possible (landlord has access for us, ducting, permission etc) to provide your block with our services, we will do it.


    Regards

    Jason



    If you want to order a new bundle from us in UPC, get it half price for the first two months............ and get a voucher for €50 through this boards offer, (including free activation of all your products) just click through this link http://www.upc.ie/boardsoffer/

    (Please see the terms & conditions)

    - For all customer service queries, please contact 1908

    Email sent. We own our own property (the only one in the block) so no issue with digging etc, and the rest of the houses and area around us is owned by the council. I can't see there being an issue.


  • #1547
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi The Ayatolla

    PM me if you need further assistance, hope it works out for you.

    Regards

    Jason
    The Ayatolla wrote: »
    Email sent. We own our own property (the only one in the block) so no issue with digging etc, and the rest of the houses and area around us is owned by the council. I can't see there being an issue.


    If you want to order a new bundle from us in UPC, get it half price for the first two months............ and get a voucher for €50 through this boards offer, (including free activation of all your products) just click through this link http://www.upc.ie/boardsoffer/

    (Please see the terms & conditions)

    - For all customer service queries, please contact 1908


  • #1548
    JHet
    Registered Users, Registered Users 2 Posts: 525 ✭✭✭JHet


    Hi Jason,

    I went ahead and filled my details in on the boardsoffer link at about 10am this morning. Checked my mails and got no confirmation email back, so about 1 hr later I place the order thinking this is the correct protocol in the absense of any other confirmation.

    I then receive an email about the boards offer at 1pm today asking me to ring up. Basically I can't avail of the boards offer unless I cancel the existing order. This is quite misleading as there is no communication to tell you to wait until someone has contacted you. Surely there has to be some way to just link the two. Seems like bureaucracy to me.

    Any way I can get the voucher without cancelling my existing order. The guy on the phone told me if I cancel its gonna take another 3-4 extra days to receive the equipment. I rather avoid that.

    Cheers


  • #1549
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi there

    My team receive the requests from the boards form and try contact to confirm first by telephone then by email to confirm. Until it is confirmed by my team your enquiry is not an order.

    You then ordered again via a different means (not the boards offer), so that commences a system process, whereby if you want to cancel your actual order you can do that by calling 1908, however, that order does remain in our system for a while, so you were correctly advised.


    This is why we make it clear in the terms & conditions that in order to qualify you must order via the boards link www.upc.ie/boardsoffer.
    http://www.boards.ie/vbulletin/showpost.php?p=64516389&postcount=1

    To proceed, you will need to cancel your original order (due to the rules we cannot cancel on your behalf), and then call my team on 1890 940635 who can register your boards offer claim and reload your order once the system permits it.

    Thanks in advance

    Regards

    Jason
    JHet wrote: »
    Hi Jason,

    I went ahead and filled my details in on the boardsoffer link at about 10am this morning. Checked my mails and got no confirmation email back, so about 1 hr later I place the order thinking this is the correct protocol in the absense of any other confirmation.

    I then receive an email about the boards offer at 1pm today asking me to ring up. Basically I can't avail of the boards offer unless I cancel the existing order. This is quite misleading as there is no communication to tell you to wait until someone has contacted you. Surely there has to be some way to just link the two. Seems like bureaucracy to me.

    Any way I can get the voucher without cancelling my existing order. The guy on the phone told me if I cancel its gonna take another 3-4 extra days to receive the equipment. I rather avoid that.

    Cheers


    If you want to order a new bundle from us in UPC, get it half price for the first two months............ and get a voucher for €50 through this boards offer, (including free activation of all your products) just click through this link http://www.upc.ie/boardsoffer/

    (Please see the terms & conditions)

    - For all customer service queries, please contact 1908


  • #1550
    Skittlebrau
    Registered Users, Registered Users 2 Posts: 568 ✭✭✭Skittlebrau


    Typical.. only notice this thread 2 days after I sign up to UPC for the first time.

    Ah well, who needs a 50 quid voucher anyway :(


  • #1551
    fatb0y
    Registered Users, Registered Users 2 Posts: 43 ✭fatb0y


    Hi Jason, Boardies,
    Apologies but I have trawled through the thread and still not able to do the math correctly, so just want to confirm the following two things.
    I plan to go for the retail offer (250 euro at currys) as a new user.

    1. First question is on the bundles that qualify: I want to go for the cheapest package, is that the fiber power essential (66 a month)? I don't care about the digital 'plus' or free time world package, so if there was a bundle with just the basic tv, phone and BB services, it would suit me perfectly fine.

    2. Second question is on the activation/installation charges: I can do a self install and already have the cabling where my Router/TV will sit. In this case, is the activation charge 30 for tv box, 30 for BB modem = 60 in total? is there any additional charges for the phone setup?

    Thanks!
    fatb0y


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  • #1552
    Danda99
    Registered Users, Registered Users 2 Posts: 34 ✭Danda99


    Hi Jason,

    Thinking of going for the 100Mb broadband. Is it possible to check if the top speed is available in this bit of Clontarf? Also, 2 other questions:

    Can I still have a fixed IP address? I have to log into work from home and they want me to have a fixed IP for security reasons.

    Is it easy to switch my existing landline phone number over to UPC? Would it take long & what is involved?

    Thanks a million


  • #1553
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi there

    Clontarf can get 100mb.

    If you want a fixed IP you will need to order a UPC Business connection here www.business.upc.ie

    The business team will also assist switching your phone, very simple process

    Thanks

    Jason
    Danda99 wrote: »
    Hi Jason,

    Thinking of going for the 100Mb broadband. Is it possible to check if the top speed is available in this bit of Clontarf? Also, 2 other questions:

    Can I still have a fixed IP address? I have to log into work from home and they want me to have a fixed IP for security reasons.

    Is it easy to switch my existing landline phone number over to UPC? Would it take long & what is involved?

    Thanks a million


  • #1554
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi

    The entry bundle that qualifies for the retail offer (www.upc.ie/retailoffer ) is the fiber essential bundle at €66. You are correct with your activation charges prices. No activation charge for phone in this instance


    Regards

    Jason
    fatb0y wrote: »
    Hi Jason, Boardies,
    Apologies but I have trawled through the thread and still not able to do the math correctly, so just want to confirm the following two things.
    I plan to go for the retail offer (250 euro at currys) as a new user.

    1. First question is on the bundles that qualify: I want to go for the cheapest package, is that the fiber power essential (66 a month)? I don't care about the digital 'plus' or free time world package, so if there was a bundle with just the basic tv, phone and BB services, it would suit me perfectly fine.

    2. Second question is on the activation/installation charges: I can do a self install and already have the cabling where my Router/TV will sit. In this case, is the activation charge 30 for tv box, 30 for BB modem = 60 in total? is there any additional charges for the phone setup?

    Thanks!
    fatb0y


  • #1555
    cathalj
    Registered Users, Registered Users 2 Posts: 427 ✭✭cathalj


    Hi Jason,
    I'm looking for a bit of clarity in relation to my situation please. Here's the background - I'm currently a UPC customer . I have the 20mb broadband & free time world phone package. I was recently contacted by your sales office who were trying to get me to go with you for digital tv also. We discussed the following package - 'Fibre Power Max' with a second tv point (multiroom). I was quoted a connection/installation fee of €60 (once-off) and a monthly fee of €79.13. On your website , for the same package as above, it shows a monthly fee of €76 and NO one-off cost. I followed the online ordering process all the way to the confirm terms & conditions and authorise payment stage, and the one-off cost field stays at €0.
    So, I'm looking for a definitive answer from you, if I follow the boards link & sign up for the above package, will I face a once-off fee, and what will my total monthly payment be?
    Thanks in advance,
    Cathal.


  • #1556
    Danda99
    Registered Users, Registered Users 2 Posts: 34 ✭Danda99


    Thanks Jason

    I am going to sign up with the boards deal. The minimum business package is more than I need so I will give up my fixed IP address.


  • #1557
    Danda99
    Registered Users, Registered Users 2 Posts: 34 ✭Danda99


    So disappointed. Had given all details for the order and agreed with work to allow the ip address to go. Then found out the monitored alarm for the house would have to be disabled. By doing this the house insurance becomes invalid.

    I give up.


  • #1558
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    Danda99 wrote: »
    So disappointed. Had given all details for the order and agreed with work to allow the ip address to go. Then found out the monitored alarm for the house would have to be disabled. By doing this the house insurance becomes invalid.

    I give up.

    Read this thread:>http://www.boards.ie/vbulletin/showthread.php?t=2056490337

    The guys will help you out if you have any questions, hope this helps :)


  • #1559
    Danda99
    Registered Users, Registered Users 2 Posts: 34 ✭Danda99


    Thanks for that Davy. I should have known less defeatist boardies would have worked out what to do - I was giving up too easily!


  • #1560
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi there

    If you order via boards (and order a new product - Digital TV) then we will move you into the new bundle and will waive your activation charges

    www.upc.ie/boardsoffer

    Thanks

    Jason
    cathalj wrote: »
    Hi Jason,
    I'm looking for a bit of clarity in relation to my situation please. Here's the background - I'm currently a UPC customer . I have the 20mb broadband & free time world phone package. I was recently contacted by your sales office who were trying to get me to go with you for digital tv also. We discussed the following package - 'Fibre Power Max' with a second tv point (multiroom). I was quoted a connection/installation fee of €60 (once-off) and a monthly fee of €79.13. On your website , for the same package as above, it shows a monthly fee of €76 and NO one-off cost. I followed the online ordering process all the way to the confirm terms & conditions and authorise payment stage, and the one-off cost field stays at €0.
    So, I'm looking for a definitive answer from you, if I follow the boards link & sign up for the above package, will I face a once-off fee, and what will my total monthly payment be?
    Thanks in advance,
    Cathal.


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  • #1561
    cathalj
    Registered Users, Registered Users 2 Posts: 427 ✭✭cathalj


    UPC: Jason wrote: »
    Hi there

    If you order via boards (and order a new product - Digital TV) then we will move you into the new bundle and will waive your activation charges

    www.upc.ie/boardsoffer

    Thanks

    Jason
    cathalj wrote: »
    Hi Jason,
    I'm looking for a bit of clarity in relation to my situation please. Here's the background - I'm currently a UPC customer . I have the 20mb broadband & free time world phone package. I was recently contacted by your sales office who were trying to get me to go with you for digital tv also. We discussed the following package - 'Fibre Power Max' with a second tv point (multiroom). I was quoted a connection/installation fee of €60 (once-off) and a monthly fee of €79.13. On your website , for the same package as above, it shows a monthly fee of €76 and NO one-off cost. I followed the online ordering process all the way to the confirm terms & conditions and authorise payment stage, and the one-off cost field stays at €0.
    So, I'm looking for a definitive answer from you, if I follow the boards link & sign up for the above package, will I face a once-off fee, and what will my total monthly payment be?
    Thanks in advance,
    Cathal.

    Hi Jason,
    Thanks for your reply. Just so there can be no misunderstanding can I confirm with you that by 'waive your activation charges', you mean that I will not face any one-off charges whatsoever ?
    Regards
    Cathal.


This discussion has been closed.
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