[Updated offer]Boards.ie exclusive limited offer: switch to UPC and get a €50 voucher

john_doe. · 16-03-2012 07:30PM

Hi,

Jason, the sales rep messed up the package so i have sent an email requesting it to be cancelled. I have have also filled out the form for the Boards.ie offer.
I will probably go for Fibre Power 25MB Package
Below is the log for what i though i was ordering first time round:

Please wait a moment for an agent to reply.
You are not currently in a chat session.
You are not currently in a chat session.
You are now chatting with 'Pam'
Pam: Welcome to UPC. My name is Pam. How can I help you today?
you: hi my network connection dropped
you: i was filling out a form for 20MBB and phone
Pam: Excellent, Sean is it?
you: yes
Pam: No problem, sean I calculated the price for you there.
Pam: 286.60 per year it should be.
Pam: Includes equipment and installation.
you: that doesnt seem right
Pam: €33.29 per month correct?
Pam: My apologise.
Pam: I'm completely wrong.
Pam: 366.19 per year it should be.
Pam: 33.29 x 11
you: the phone and 20 MB BB is 31.51 i think you said
Pam: Yes, that would be without the phone, I'm very sorry.
you: oh its grand, so the total for the year is?
Pam: 346.61 per month, my heads all over the place this evening.
you: the pricing policy is not the easiest to follow..can you send on the forms again. thanks
Pam: Order form, Click here.
Pam: Let me know if you have any problems.
you: okay thanks
Pam: I'll send you the other form afterwards.
you: okay i submitted the first form
Pam: Excellent.
Pam: Sending the second one now.
you: okay so this will cost 346.61 for the year as the first two months are half price?
Pam: Would you like the normal phone for six euro's a month, or would you like to take a look at the other phone's available?
you: no the basic one is fine i wont be using it
Pam: Yes that should be correct, there's no installation or equipment fees with your purchase.
Pam: No problem.
Pam: Order form, Click here.
Pam: Check your conformation e-mails afterwards for me please.
you: okay the 2nd form was submitted
Pam: Thank you for ordering with UPC. I hope you enjoy our great services.
Pam: Can you check your e-mails for me?
you: yes i have one
you: okay there are two emails
Pam: There would be.
Pam: For the two services.
you: yes there is no mention of the half price offer for the first two months however
Pam: I will be adding that to your bill.
Pam: Your bill will be issued 7 days after installation and the money will be taking by direct debit 7 days after this.
you: okay
Pam: Is there anything else?
you: no thats okay thanks
Pam: Then have a nice evening.
you: thanks you

dub45 · 20-03-2012 02:09AM

A friend of mine in the drimnagh area is interested in changing to UPC however her internal wiring has long been iffy and in particular her bbc 2 reception has always been unreliable.

Can she she get the internal cabling sorted as part of switching over and how would this fit in with your offers? What's the best way for her to proceed?

Virgin Media: Jason · 20-03-2012 09:16AM

Hi dub45

Best bet is to order via this link www.upc.ie/boardsoffer and opt for the self installation option when my team call to confirm. That will mean no activation charges.

I am assuming by your description that your friend is still on analogue TV, and is looking for broadband and a digital Tv service? (Generally moving from analogue to digital gives a much stronger clearer picture quality)

If that is the case, and after they connect they are still experiencing an issue with picture quality, then a call can be logged and we will rectify the issue free of charge. (even if that means replacing the cable from outside back to the main TV point)

Hope that helps

Regards

Jason

dub45 wrote: »

A friend of mine in the drimnagh area is interested in changing to UPC however her internal wiring has long been iffy and in particular her bbc 2 reception has always been unreliable.

Can she she get the internal cabling sorted as part of switching over and how would this fit in with your offers? What's the best way for her to proceed?

dub45 · 20-03-2012 02:21PM

UPC: Jason wrote: »

Hi dub45

Best bet is to order via this link www.upc.ie/boardsoffer and opt for the self installation option when my team call to confirm. That will mean no activation charges.

I am assuming by your description that your friend is still on analogue TV, and is looking for broadband and a digital Tv service? (Generally moving from analogue to digital gives a much stronger clearer picture quality)

If that is the case, and after they connect they are still experiencing an issue with picture quality, then a call can be logged and we will rectify the issue free of charge. (even if that means replacing the cable from outside back to the main TV point)

Hope that helps

Regards

Jason

Hi Jason,

Thanks for the prompt reply - yes she has analogue TV - I will pass on that information to her today.

eboarde · 20-03-2012 05:05PM

Just want to say thanks, I ordered last week (just the phone and broadband). I was phoned within a few hours ordered the service, the package arrived quickly.

I've just moved house and didn't realise that UPC had been disconnected, I phoned and that was sorted quickly.

Great deal with the first two months half price as well!

Now what to spend my voucher on

Thanks Boards and UPC

freebee23 · 20-03-2012 05:21PM

Jason,
We have broadband in our area but there is only the old analogue cabling into our house. Does this mean that I have to get new cabling brought in for UPC to work digitally.

Cheers,
Freebee23

Dearg81 · 20-03-2012 10:52PM

Hi Jason,
We have just moved into a house with a UPC box in 1 room and a cable point in another. If we order digital tv, 25MB broadband and home phone using the link: www.upc.ie/boardsoffer and we multi room viewing for the 2nd room with the cable point will there be any charges other than the extra €5 for the mrv? Also if we use the link http://www.upc.ie/retailoffer/ what will the extra charges be?
I'm trying to decide which offer is best for us. I'm thinking the retail offer with the €250 voucher but it all depends on how much it costs to install and activate.

Thanks
Dearg81

Virgin Media: Jason · 21-03-2012 06:12PM

Hi freebee23

If Broadband is available at your house, go ahead an order it. If the cabling into your house requires upgrading, we will look after that for you. Order via here www.upc.ie/boardsoffer

Thanks

Jason

freebee23 wrote: »

Jason,
We have broadband in our area but there is only the old analogue cabling into our house. Does this mean that I have to get new cabling brought in for UPC to work digitally.

Cheers,
Freebee23

Virgin Media: Jason · 21-03-2012 06:19PM

Hi Dearg81

If you order via the boards link www.upc.ie/boardsoffer
then all activation charges will be waived, you will get half price services for 2 months and a €50 voucher.

If you order in one of our retail partners shops, www.upc.ie/retailoffer then you will pay €30 activation charge for each box you order, (assuming you install each box yourself) so in your case, your main Digital TV set top box, your additional set top box & your broadband modem. Total activation charges of €90. (You mentioned you had a tv point already in the 2nd room, so there will be no charge for running a cable there). You will pay full price and will get a €250 voucher.

Both great offers, it is up to you to decide which works best for you

I hope that info helps

Regards

Jason

Dearg81 wrote: »

Hi Jason,
We have just moved into a house with a UPC box in 1 room and a cable point in another. If we order digital tv, 25MB broadband and home phone using the link: www.upc.ie/boardsoffer and we multi room viewing for the 2nd room with the cable point will there be any charges other than the extra €5 for the mrv? Also if we use the link http://www.upc.ie/retailoffer/ what will the extra charges be?
I'm trying to decide which offer is best for us. I'm thinking the retail offer with the €250 voucher but it all depends on how much it costs to install and activate.

Thanks
Dearg81

If you want to order a new bundle from us in UPC, get it half price for the first two months............ and get a voucher for €50 through this boards offer, (including free activation of all your products) just click through this link http://www.upc.ie/boardsoffer/

(Please see the terms & conditions)

- For all customer service queries, please contact 1908.

Virgin Media: Jason · 21-03-2012 06:21PM

Hi eboarde

Thanks for your kind words, I hope you enjoy your UPC and voucher

Regards

Jason

eboarde wrote: »

Just want to say thanks, I ordered last week (just the phone and broadband). I was phoned within a few hours ordered the service, the package arrived quickly.

I've just moved house and didn't realise that UPC had been disconnected, I phoned and that was sorted quickly.

Great deal with the first two months half price as well!

Now what to spend my voucher on

Thanks Boards and UPC

Dearg81 · 22-03-2012 12:55AM

UPC: Jason wrote: »

Hi Dearg81

If you order via the boards link www.upc.ie/boardsoffer
then all activation charges will be waived, you will get half price services for 2 months and a €50 voucher.

If you order in one of our retail partners shops, www.upc.ie/retailoffer then you will pay €30 activation charge for each box you order, (assuming you install each box yourself) so in your case, your main Digital TV set top box, your additional set top box & your broadband modem. Total activation charges of €90. (You mentioned you had a tv point already in the 2nd room, so there will be no charge for running a cable there). You will pay full price and will get a €250 voucher.

Both great offers, it is up to you to decide which works best for you

I hope that info helps

Regards

Jason

If you want to order a new bundle from us in UPC, get it half price for the first two months............ and get a voucher for €50 through this boards offer, (including free activation of all your products) just click through this link http://www.upc.ie/boardsoffer/

(Please see the terms & conditions)

- For all customer service queries, please contact 1908.

Thanks for that info Jason, I'll have to think about which one to go for.

Mimikyu · 22-03-2012 10:27AM

This post has been deleted.

Virgin Media: Jason · 22-03-2012 11:24AM

Hi Captain Morgan

No if you order via fatcheese your activation charges will be waived once you install the device yourself.

Regards

Jason

Captain Morgan wrote: »

This post has been deleted.

If you want to order a new bundle from us in UPC, get it half price for the first two months............ and get a voucher for €50 through this boards offer, (including free activation of all your products) just click through this link http://www.upc.ie/boardsoffer/

(Please see the terms & conditions)

- For all customer service queries, please contact 1908.

columt · 22-03-2012 05:44PM

Hi Jason,
I currently have basic UPC digital tv package only.
I want to add 20Mb broadband. I require a cable modem, but don't require wireless or phone.
Am I correct in thinking this cost me an additional €25.41 per month?
And will the voucher/2months offer apply?
Many thanks,
columt

Virgin Media: Jason · 22-03-2012 06:03PM

Hi columt

Adding 20mb Broadband will cost you €25.41 extra per month.

You can order that via the boards link www.upc.ie/boardsoffer and you will get free activation and a €50 voucher, however you will not get it 1/2 price for 2 months unless you also order phone in a bundle at the same time as that offer is tied to bundles only

Regards

Jason.

columt wrote: »

Hi Jason,
I currently have basic UPC digital tv package only.
I want to add 20Mb broadband. I require a cable modem, but don't require wireless or phone.
Am I correct in thinking this cost me an additional €25.41 per month?
And will the voucher/2months offer apply?
Many thanks,
columt

If you want to order a new bundle from us in UPC, get it half price for the first two months............ and get a voucher for €50 through this boards offer, (including free activation of all your products) just click through this link http://www.upc.ie/boardsoffer/

(Please see the terms & conditions)

- For all customer service queries, please contact 1908

columt · 22-03-2012 06:24PM

Super - thanks for the clarification Jason.

golferAC · 24-03-2012 08:30PM

Is UPC available in the athlone area...Whats the cheapes bundle ye do including Phone line, Broadband, satelite tv with sky sports im highly considering changing to UPC from eircom and sky? Woul really apreciate it if you could get back to me thanks

Virgin Media: Jason · 25-03-2012 06:38PM

Hi golferAC

Yes, all UPC services are available in athlone town.

You could order our Fibre Eseential Bundle at €66 per month. This has our select TV pack which includes ESPN Sports & Setanta Ireland, 25mb broadband and home phone c/w freetime calls,& Sky Sports at €33.54 per month, order via boards here www.upc.ie/boardsoffer and you will get that with free activation, will get a €50 voucher, and you will get your services half price for the first 2 months also.

Regards

Jason

golferAC wrote: »

Is UPC available in the athlone area...Whats the cheapes bundle ye do including Phone line, Broadband, satelite tv with sky sports im highly considering changing to UPC from eircom and sky? Woul really apreciate it if you could get back to me thanks

golferAC · 26-03-2012 07:36PM

UPC: Jason wrote: »

Hi golferAC

Yes, all UPC services are available in athlone town.

You could order our Fibre Eseential Bundle at €66 per month. This has our select TV pack which includes ESPN Sports & Setanta Ireland, 25mb broadband and home phone c/w freetime calls,& Sky Sports at €33.54 per month, order via boards here www.upc.ie/boardsoffer and you will get that with free activation, will get a €50 voucher, and you will get your services half price for the first 2 months also.

Regards

Jason

Whats the signal like is their installation fee?

Virgin Media: Jason · 27-03-2012 12:08PM

Hi there

Order via this link on boards and your activation fee is waived www.upc.ie/boardsoffer

Regards

Jason

golferAC wrote: »

Whats the signal like is their installation fee?

JohnMearsheimer · 29-03-2012 07:58PM

Hi,

Just wondering if the DID voucher can be used online if we go through the boards offer? We are looking to buy a new freezer at the moment but there are no DID stores in Cork city. Being able to use the voucher online would sweeten the deal.

Also, is there much of a waiting period to get your services connected?

Thanks

Virgin Media: Jason · 30-03-2012 12:05PM

Hi JohnMearsheimer

If you order today from you you can be connected within 2 working days.

In relation to the DID voucher, as far as I am aware, it is a standard voucher that you must use in store. To be 100% sure, please call DID direct on 01 625025501

Thanks a million

Regards

Jason

JohnMearsheimer wrote: »

Hi,

Just wondering if the DID voucher can be used online if we go through the boards offer? We are looking to buy a new freezer at the moment but there are no DID stores in Cork city. Being able to use the voucher online would sweeten the deal.

Also, is there much of a waiting period to get your services connected?

Thanks

davetherave · 18-04-2012 08:26PM

Hi Jason,

Was just wondering if this deal is still active. I'm getting a 404 page not found when I submit my details.

Error 404
An error has occurred - page not found.

This could be because:

the URL is incorrect

there was an error in the page which referred you to this page

the link - e.g. a link from your favorites - is out of date

you were looking for a page on www.ntlworld.ie - if so, please note that this website is no longer active (for UPC Customer Support, please visit www.upc.ie).

Check the URL to make sure there are no typing errors. Remember to check upper and lower case and any punctuation. Alternatively, return to the Home Page or visit our Sitemap.

We apologise for any inconvenience caused.

Virgin Media: Jason · 19-04-2012 09:34AM

Hi davetherave

Yes it is, just tested the link myself, all working fine. Please try again and if you are still experiencing an issue, please feel free to call my team on 1890940635 and they can take your boards order over the phone

Regards

Jason

davetherave wrote: »

Hi Jason,

Was just wondering if this deal is still active. I'm getting a 404 page not found when I submit my details.

alanceltic · 19-04-2012 11:14PM

Hi Jason,

Thanks v much for following up on my query re voucher... much appreciated:)

Messi10 · 19-04-2012 11:22PM

Was wondering is it possible to get broadband in without a land line? I know some places will only put it in with a phone...

Virgin Media: Jason · 20-04-2012 01:07PM

Hi there

Yes, with UPC you do not need an eircom landline for broadband.

Order via here www.upc.ie/boardsoffer

Thanks

Jason

Messi10 wrote: »

Was wondering is it possible to get broadband in without a land line? I know some places will only put it in with a phone...

A Disgrace · 23-04-2012 03:13PM

Hi Jason,

I do not currently have a UPC connection in my apartment (there's no cable box) but there are the rememnants of an old cable, just about coming through the wall - Can I avail of this offer of a new connection and installation for the Digital Value + package and would there be any additional connection fees?

Thanks

Virgin Media: Jason · 23-04-2012 03:20PM

Hi A Disgrace

If you order and can connect using the cable in position then no connection charges will apply once you have ordered via the boards link www.upc.ie/boardsoffer

Thanks

Jason

A Disgrace wrote: »

Hi Jason,

I do not currently have a UPC connection in my apartment (there's no cable box) but there are the rememnants of an old cable, just about coming through the wall - Can I avail of this offer of a new connection and installation for the Digital Value + package and would there be any additional connection fees?

Thanks

A Disgrace · 23-04-2012 03:30PM

UPC: Jason wrote: »

Hi A Disgrace

If you order and can connect using the cable in position then no connection charges will apply once you have ordered via the boards link www.upc.ie/boardsoffer

Thanks

Jason

Thanks Jason,

The current cable has been cut back (previous tenant I presume) to less than an inch so it's practially impossible to connect anything to it. Also, there is no cable box either. One of the online agents said it'd cost a total of €15 for the engineer to install the cable box but I'm not so sure?

[Updated offer]Boards.ie exclusive limited offer: switch to UPC and get a €50 voucher

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