Tesco Mobile

lavine7 · 19-04-2012 04:36PM

Tesco Mobile: Paul wrote: »

There were some issues for a short period earlier but should eb OK now.

HTTP/1.1 404 Not Found coming up in the webtext section online and I can't send webtexts through the app on my phone, they keep coming up as failed!

Still have an error with web-text. How long before this can be solved?

GIMP · 19-04-2012 04:57PM

Ya still not working for me either!!

Tesco Mobile: Paul · 19-04-2012 05:21PM

GIMP wrote: »

Ya still not working for me either!!

Apologies...should be fixed shortly..

Tesco Mobile: Paul · 19-04-2012 07:39PM

Webtext working now

P.S. · 19-04-2012 08:50PM

Thank you Paul for your help.

I called your (tesco) helpline several times and nobody could help me with setting up my phone for internet.
They did "everything" to help...
One gent even asked me to fill all the blank lines in my settings.
Ladies (3) sent me setting etc....

They all forgot to mention about switching roamning data ON.

Please mention that to your team over there.

Many thanks
P.S.

Tesco Mobile: Paul · 19-04-2012 09:25PM

P.S. wrote: »

Thank you Paul for your help.

I called your (tesco) helpline several times and nobody could help me with setting up my phone for internet.
They did "everything" to help...
One gent even asked me to fill all the blank lines in my settings.
Ladies (3) sent me setting etc....

They all forgot to mention about switching roamning data ON.

Please mention that to your team over there.

Many thanks
P.S.

Yes I will reiterate this....

byrnefm · 19-04-2012 10:02PM

Hi Paul,

Today is the first day I used the new data charges with Tesco Mobile and I was wondering whether a minimum session time can be defined as being, say at least a minute? For example, three times today when I used the internet, I was charged for two sessions in 2 to 3 seconds. That seems like a very short session time to me!

Btw - I'm not complaining about the pricing, it's just that if I used the internet a few times each day like this, it would start adding up quickly. The double-sessions happened nearly every time I used the internet.

GPRS Basic Service Apr 19, 2012 12:47:47 PM tescomobile.liffeytelecom.com National calls to mobile network 887 Bytes EUR0.02
GPRS Basic Service Apr 19, 2012 12:47:48 PM tescomobile.liffeytelecom.com National calls to mobile network 7,927 Bytes EUR0.02
GPRS Basic Service Apr 19, 2012 12:50:49 PM tescomobile.liffeytelecom.com National calls to mobile network 10,762 Bytes EUR0.02
GPRS Basic Service Apr 19, 2012 12:50:51 PM tescomobile.liffeytelecom.com National calls to mobile network 401,206 Bytes EUR0.02
...
GPRS Basic Service Apr 19, 2012 3:10:29 PM tescomobile.liffeytelecom.com National calls to mobile network 36,800 Bytes EUR0.02
GPRS Basic Service Apr 19, 2012 3:24:42 PM tescomobile.liffeytelecom.com National calls to mobile network 502 Bytes EUR0.02
GPRS Basic Service Apr 19, 2012 3:24:44 PM tescomobile.liffeytelecom.com National calls to mobile network 81,070 Bytes EUR0.02

Tesco Mobile: Paul · 19-04-2012 10:33PM

byrnefm wrote: »

Hi Paul,

Today is the first day I used the new data charges with Tesco Mobile and I was wondering whether a minimum session time can be defined as being, say at least a minute? For example, three times today when I used the internet, I was charged for two sessions in 2 to 3 seconds. That seems like a very short session time to me!

Btw - I'm not complaining about the pricing, it's just that if I used the internet a few times each day like this, it would start adding up quickly. The double-sessions happened nearly every time I used the internet.

Hi there

it is 2c per MB or part thereof for a session. What phone do you have?

The best way to configure your phone is to hold the session and not disconnect each time.

regards
Paul

grasshopper31 · 20-04-2012 02:24PM

P.S. wrote: »

Thank you Paul for your help.

I called your (tesco) helpline several times and nobody could help me with setting up my phone for internet.
They did "everything" to help...
One gent even asked me to fill all the blank lines in my settings.
Ladies (3) sent me setting etc....

They all forgot to mention about switching roamning data ON.

Please mention that to your team over there.

Many thanks
P.S.

Thought this might have been resolved with customer service ... i had the same problem when i changed over, and after numerous calls/ mails etc it was resolved by switching data roaming on... this is going back to January....

Zhane · 20-04-2012 07:06PM

Hey guys,

Successfully ported my number over to Tesco Mobile from Three Mobile this morning. A few problems have arrose on iPhone 4.

Can't send picture messages to anyone. (have entered settings as previously stated in thread, and restored phone)

Cannot send/receive texts and calls from Three customers, all other networks fine. (as far as i know)

Any help would be much appreciated.

byrnefm · 20-04-2012 08:30PM

Tesco Mobile: Paul wrote: »

Hi there

it is 2c per MB or part thereof for a session. What phone do you have?

The best way to configure your phone is to hold the session and not disconnect each time.

regards
Paul

I've a Nokia E52. You wouldn't know how to set the Nokia to hold onto sessions by any chance?

Tesco Mobile: Paul · 20-04-2012 09:10PM

byrnefm wrote: »

I've a Nokia E52. You wouldn't know how to set the Nokia to hold onto sessions by any chance?

Is HSPA on? If it is then it should hold the session once connected. You will se 3.5G with the arrows on the top of the screen

Menu > Ctrl. panel > Settings and Connection > Packet data > High speed packet access

regards
Paul

Tesco Mobile: Paul · 20-04-2012 09:12PM

Zhane wrote: »

Hey guys,

Successfully ported my number over to Tesco Mobile from Three Mobile this morning. A few problems have arrose on iPhone 4.

Can't send picture messages to anyone. (have entered settings as previously stated in thread, and restored phone)

Cannot send/receive texts and calls from Three customers, all other networks fine. (as far as i know)

Any help would be much appreciated.

It is likely Three need to update your routing.

Please contact customer care below or give a call on 1749 and they can follow up with Three.

http://www.tescomobile.ie/contact-us.aspx

regards
Paul

snowey07 · 20-04-2012 10:28PM

any idea when ICS will be released ? I really need to get rid of the pre loaded apps, theyre ruining my battery life

Tesco Mobile: Paul · 21-04-2012 01:07AM

It's in test. About 1 to 2 weeks away

byrnefm · 21-04-2012 02:03PM

Tesco Mobile: Paul wrote: »

Is HSPA on? If it is then it should hold the session once connected. You will se 3.5G with the arrows on the top of the screen

Menu > Ctrl. panel > Settings and Connection > Packet data > High speed packet access

regards
Paul

Hi Paul,

Thanks for your reply. When I connect to the internet, I do get the 3.5G with the '=' underneath it to indicate that it's on HSPA.

My settings are under: Menu > Ctrl Panel > Settings > Connection > Packet data with two settings for "Packet data connection": (I don't have an option called "High speed packet access")

When needed
When available

It was set to 'When needed'.
I'll set it to 'When available' to see what happens. Fingers crossed!

Tesco Mobile: Paul · 21-04-2012 02:08PM

byrnefm wrote: »

Hi Paul,

Thanks for your reply. When I connect to the internet, I do get the 3.5G with the '=' underneath it to indicate that it's on HSPA.

My settings are under: Menu > Ctrl Panel > Settings > Connection > Packet data with two settings for "Packet data connection":

When needed
When available

It was set to 'When needed'.
I'll set it to 'When available' to see what happens. Fingers crossed!

Yes, when available will hold the session. When needed disconnects each time.

embereve · 21-04-2012 02:24PM

Just shopping around for new deal -out of contract with current provider. The Tesco deal seems almost too good to be true - looking at €55 per month with 1000 anynetwork mins, 1000 texts. Am I missing something? What's the catch??

Felim_Doyle · 22-04-2012 08:21PM

I purchased a new PAYG phone yesterday but I have been unable to register it on the Tesco Mobile site today: "There was a problem registering your details, please try again later". The error message is rather generic and unhelpful, so I can't tell if the problem is at my end or Tesco Mobile's.

I'm also having trouble signing up to the main Tesco website too: "Sorry, we couldn't register your details", so is there a general problem with Tesco's servers or is there something wrong with me?

GIMP · 22-04-2012 11:39PM

Hi Paul

Any progress in getting the slow data issue resolved? Speeds again tonight unusable, I have had to wait until I had a wifI connection just to be able to post here!

Zhane · 22-04-2012 11:53PM

GIMP wrote: »

Hi Paul

Any progress in getting the slow data issue resolved? Speeds again tonight unusable, I have had to wait until I had a wifI connection just to be able to post here!

Are you in Dublin GIMP? I was there for the weekend and the speed was terrible! However, back in Wexford its grand again!

GIMP · 23-04-2012 02:20AM

Zhane wrote: »

Are you in Dublin GIMP? I was there for the weekend and the speed was terrible! However, back in Wexford its grand again!

Yes Zhane in Dublin, been really poor now for about a month.

Tesco Mobile: Paul · 23-04-2012 10:45AM

Felim_Doyle wrote: »

I purchased a new PAYG phone yesterday but I have been unable to register it on the Tesco Mobile site today: "There was a problem registering your details, please try again later". The error message is rather generic and unhelpful, so I can't tell if the problem is at my end or Tesco Mobile's.

I'm also having trouble signing up to the main Tesco website too: "Sorry, we couldn't register your details", so is there a general problem with Tesco's servers or is there something wrong with me?

Hi Felim

Best to contact customer care here - there is no generic issue presently so it could be soething local to your account but its hard to tell without details. Might best to give them a quick call on 1749

regards
Paul

Tesco Mobile: Paul · 23-04-2012 10:50AM

GIMP wrote: »

Hi Paul

Any progress in getting the slow data issue resolved? Speeds again tonight unusable, I have had to wait until I had a wifI connection just to be able to post here!

Hi GIMP

I am not convinced what you are seeign is caused by our acknowledged issue which is more of a bottleneck. It should not be unusable but rather slower at peak times. I still think there is something else affecting you. Have you ever tried an O2 SIM for your service? Do you get the same issue?

We are working hard to get the bottleneck issue resolved this week.

I will update here later in the week.

regards
Paul

GIMP · 23-04-2012 04:53PM

HI Paul
Ok did comparable test just now, Tesco result ping 2313ms, down 0.15mb, up 0.01mb. O2 result 150ms ping, down 1.30mb, up 0.15mb. Same device same location.

Tesco Mobile: Paul · 23-04-2012 06:11PM

Ok thx GIMP

nephster · 23-04-2012 06:17PM

Hi Paul,
For the past week or so I have been having Internet connection die completely on occasion in Dublin Town Centre. Toggling data sync, or mobile internet on/off, have no effect. Only a reboot will fix the issue.
Happened earlier this afternoon

On a Galaxy Nexus running stock 4.0.4, Tesco PAYG. Any ideas?

pissed · 23-04-2012 07:31PM

Hi Paul, my data connection goes to almost unusable in the evenings. I pm'd you my location there two weeks ago. I cannot get speedtest to load and pages take an age to load. Any estimate on when it will be fixed?

shamwari · 23-04-2012 11:08PM

Hi Paul

I tried using data on and off for the past few days and performance is now bordering on unusable. I was in Connolly station tonight and got weak performance and it died as I headed north on the train, even though I was in areas of strong signal coverage (HSPDA)

Location | Download | Upload | Ping
Connolly Station | 137kbps | 299kbps | 631ms
Malahide Station | 183kbps | 12kbps | 648ms

Attempts were made at Clontarf Road and Howth Junction stations to run a speed test and it failed due to server unreachable. I gave up after Malahide as the data performance was so poor that I could no longer access the internet at all. The tests were attempted between 20:10 and 20:30 this evening. Browser performance has generally been sluggish, and as other have commented here, the browser appears to hang (in my case a forced stop is needed to get it going again. No issues with this though on my Wifi at home)

Paul, I appreciate that your engineers are doing their very best and all that can be done is being done. However, these issues and previous network outages involving the data centre flooding and other miscellaneous events are giving customers enormous cause for concern, and ultimately undermining confidence in the network. I appreciate that Tescomobiles products are highly competitive and represent terrific value for money. However it doesn't matter how much air time / text messages / data we get for our Euro's if the network lacks the resilience to make these services consistently available.

I've been with O2 since it was Digifone way back in the late 90's and I have experienced for more glitches and gremlins since I moved to Tesco 6 weeks ago than I did in all the time I was O2 / Digi. I have no immediate plans to move from Tesco because I want to see how things pan out in the short term. However, I'm watching events closely as are a lot of my friends who want to port to Tesco, but are waiting to see if the gremlins finally get ironed out. And hopefully they will be....

Tesco Mobile: Paul · 24-04-2012 09:34AM

Thanks for letting me know guys. I apologise for the current issue we are having. I am told it will be resolved over the next week.

Tesco Mobile

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