Tesco Mobile

Tesco Mobile: Paul · 13-04-2012 10:50AM

manutd83 wrote: »

if you remember i was asking about htc

No new HTC handsets planned..

Tesco Mobile: Paul · 13-04-2012 01:30PM

Jaxton Chilly Thankfulness wrote: »

Its only 29.99 instore and online though? Like it has 20 off already?

Online yes but the instore price is after the topup i believe..

byrnefm · 13-04-2012 06:00PM

I have a question on the bonus credit expiring. My bonus credit was to expire on April 11 (I had around 95c left) so I topped up with €10 on April 10 to have €10.95 bonus credit left and a bonus credit expiry date of May 10. This morning when I checked my balance, it said I had €10.00 left with an expiry date still of May 10.

Should the other 95c have expired, seeing as it said my bonus credit would now expire on May 10? I know it was only 95c in this case but it was more that I hadn't expected it to expire yet seeing as I now had a bonus credit expiry date of next month.

Tesco Mobile: Paul · 13-04-2012 10:32PM

No, the credit expires when it's due to expire. The credit expiry date for the first amount of bonus credit does not extend just because you topup again

regards
Paul

lavine7 · 13-04-2012 11:29PM

Is there anyway to recover my login details to my Tesco profile? I have no idea what format my username is, if it's an email address or other format.

jluv · 14-04-2012 01:29AM

Hi Paul.Got another member of my family to join tonight! Nearly have them all..My question is I have a young niece(9 years old) begging desperatly for a phone. Are there any blocks that can be put in place in these cases or is it a case of parents monitoring? Appreciate any advice..

Tesco Mobile: Paul · 14-04-2012 05:22AM

lavine7 wrote: »

Is there anyway to recover my login details to my Tesco profile? I have no idea what format my username is, if it's an email address or other format.

Yes there is, drop customer care a note from our website or give them a call and they can help

Regards
Paul

Tesco Mobile: Paul · 14-04-2012 05:25AM

jluv wrote: »

Hi Paul.Got another member of my family to join tonight! Nearly have them all..My question is I have a young niece(9 years old) begging desperatly for a phone. Are there any blocks that can be put in place in these cases or is it a case of parents monitoring? Appreciate any advice..

Our capped plans provide for some restrictions as outside the monthly sub you can't call premium SMS or text, international or roaming. We are looking at other family friendly services for later in the yea
Regards
Paul

GIMP · 14-04-2012 07:06AM

Tesco Mobile: Paul wrote: »

Hi All

Can you please PM me your exact locations. This is not a network wide issue and is likely affecting O2 subs on the same sites also.

regards
Paul

HI Paul
Any update on the data speed issue. I am still finding the speeds fairly unusable in Dublin in multiple locations? You did advise there was a background issue and would be resolved shortly.

Tesco Mobile: Paul · 14-04-2012 09:47AM

GIMP wrote: »

HI Paul
Any update on the data speed issue. I am still finding the speeds fairly unusable in Dublin in multiple locations? You did advise there was a background issue and would be resolved shortly.

Hi Gimp

Yes we have a handle on the issue now and we can see it is affecting users at busy times. We are working with our partners in O2 to resolve. I have a date for full resolution that is 10days away but we are working hard to improve on this. I will update again next week

Note from Monday we are reducing our per MB charge for data to 2c per MB from 79c per MB so if you can bear with us through this temporary issue I believe we wil be able to offer an unbeatable data service for value.

Regards
Paul

Johnny Storm · 14-04-2012 06:02PM

Tesco Mobile: Paul wrote: »

Note from Monday we are reducing our per MB charge for data to 2c per MB from 79c per MB so if you can bear with us through this temporary issue I believe we wil be able to offer an unbeatable data service for value.

Regards
Paul

Jayzus! Will I have to move back from Meteor to Tescos AGAIN? :rolleyes:

chris1970 · 15-04-2012 08:47AM

Hi paul
Is tethering on pay monthly the same as pay as you go, eg it uses your given data allowance and you are not billed seperately,cheers

makeorbrake · 15-04-2012 09:29AM

Tesco Mobile: Paul wrote: »

Note from Monday we are reducing our per MB charge for data to 2c per MB from 79c per MB so if you can bear with us through this temporary issue I believe we wil be able to offer an unbeatable data service for value.

Tesco Mobile: Paul wrote:

Our bonus credit and capped plans will also be very relevant for data use going forward. Plan is for the changes to be live from Monday 16th all going to plan..

Given that you have confirmed the 'per MB' change, can you clarify exactly how bonus credit will be relevant for data use from Monday?

Tesco Mobile: Paul · 15-04-2012 12:52PM

chris1970 wrote: »

Hi paul
Is tethering on pay monthly the same as pay as you go, eg it uses your given data allowance and you are not billed seperately,cheers

Yes tethering is treated the same as handset and comes from allowance

Tesco Mobile: Paul · 15-04-2012 12:55PM

makeorbrake wrote: »

Given that you have confirmed the 'per MB' change, can you clarify exactly how bonus credit will be relevant for data use from Monday?

Well 500mb of data will equal 10e bonus credit which makes bonus credit relevant for data in my view

makeorbrake · 15-04-2012 09:46PM

Tesco Mobile: Paul wrote: »

Well 500mb of data will equal 10e bonus credit which makes bonus credit relevant for data in my view

Agree completely. However, I didn't understand that it would work that way until you explained it ;-)

jay93 · 16-04-2012 02:02AM

Tesco Mobile: Paul wrote: »

Well 500mb of data will equal 10e bonus credit which makes bonus credit relevant for data in my view

Is this going to be only for billpay or are pre pay bonus credit now allowed to use the credit for data?

Tesco Mobile: Paul · 16-04-2012 09:32AM

jay93 wrote: »

Is this going to be only for billpay or are pre pay bonus credit now allowed to use the credit for data?

Hi All

Our rate for data is now 2c per MB outside bundle. This is for PAYG, Capped, Pay Monthly - in fact all plans.

You could always use bonus credit (or capped tariff credit) for data outside bundle you could just couldn't buy a data bundle with it.

Now that data outside bundle is only 2c per MB (from 79c per MB) it means using data outside bundle is a good option when compared too purchasing a bundle.

regards
Paul

JTMan · 16-04-2012 01:22PM

There have been some shocking stories posted elsewhere on Boards.ie & elsewhere recently from consumers who have been caught out by data bill shock. The root cause of these events is exorbitant, often sneaky/hidden, out of bundle, data charges by telco's. At times, it is clear, that telcos are using these changes to profit at the customers expense.

In light of this, well done on these changes Paul. It helps protect your customers from data bill shock or, at the very least, it reduces the risk.

It is a good step, in the right direct, in addressing the growing problem of data bill shock.

Good move.

lil5 · 16-04-2012 03:13PM

Fungus wrote: »

...well done on these changes Paul. It helps protect your customers from data bill shock or, at the very least, it reduces the risk.

Well done on the data pricing indeed. It might be nice to be able to set a monthly data (cost) cap in selfcare.

Hope that the planned data roaming will follow in the same thread to prevent data bill shock.

chris1970 · 16-04-2012 04:50PM

hi paul,
signed up for sim only ,got an email from tesco today with contract detail, do i print this out and post back or something, its not evident on the 4 pages?,
cheers

Tesco Mobile: Paul · 16-04-2012 06:05PM

chris1970 wrote: »

hi paul,
signed up for sim only ,got an email from tesco today with contract detail, do i print this out and post back or something, its not evident on the 4 pages?,
cheers

Hi Chris

No, that is your contract just for your records.

regards
Paul

byrnefm · 16-04-2012 06:08PM

Btw - is the new pricing for out-of-bundle data now on the Tesco Mobile website? Just wondering!

Tesco Mobile: Paul · 16-04-2012 06:34PM

byrnefm wrote: »

Btw - is the new pricing for out-of-bundle data now on the Tesco Mobile website? Just wondering!

Yes its updated here

http://www.tescomobile.ie/other-call-charges.aspx

ucsie · 16-04-2012 07:08PM

Hi Paul,

I have a 1GB bundle, 889MB remaining, but I don't have any internet connection. It's been 4-5 days already. Is there any network issue?

I'm very annoyed, since I'm paying for a service that I'm not getting.

makeorbrake · 16-04-2012 08:22PM

Despite the good news on the data/mb cost, I've been trialing this over the past 2 weeks -and it's very frustrating as the product offering on paper suits my needs. My motivation is data use - simply for email. I access this in the one location most of the time. With vodafone, there was no issue with connectivity. However, with Tesco, it was cumbersome last week (webmail was impossible to open most of the time -but the email client on my phone worked). This week, I simply can't send emails - and receiving is far from straightforward. Last week, was showing as HSDPA. Now showing as 'edge' (in precisely the same location).

The weird thing is that a buddy of mine - who is also with Tesco mobile - can access web pages on his Samsung Galaxy from the exact same location - without issue. We put the phones side by side - he opened up a webpage. At the same time, I tried to open one and it just timed out (using a Toshiba TG01 running Windows Mobile 6.5). How can this be??

If I can't find a solution to the above, I simply have no choice but to go back to vodafone....

greenoverred · 16-04-2012 08:22PM

Tried to register for a sim only, pay monthly plan. Had to order a micro sim by phone as you cant order them on line. When it arrived I contacted customer service for the porting and set up the plan. Was ported and then told I was set up on a pay as you go plan. So I had to wait till porting was complete before I could try and set up the pay monthly plan online. When this was completed I was told I had to wait 3 days for an activation code. So no phone for 3 days unless I buy credit. Tried to do this and was told a problem with debit card, to contact bank. Same card as I used earlier to set up the pay monthly plan. Anyway after all this customer service is now closed so cant buy credit.

PS. All of which Paul is currently sorting out. Great servive from this lad.

Thanks again Paul

jonnny68 · 16-04-2012 09:11PM

Switched to Tesco Mobile 2 weeks ago and so far so good, the customer service unlike the idiots in Meteor (eMobile aren't that good either) are knowledgeable and not trying to get you off the phone as quickly as possible and best of all your not on hold on the phone for over an hour as was the case with Meteor!!

Have a question though - ive used all my bonus credit and have about €7 normal credit left, as i said only been with Tesco Mobile 2 weeks, given it's less than a month if i top up €20 again will my free webtexts be reset to 200 and 50 International webtexts or do i need to wait until the month finishes cos if i do i just wont top up for another 2 weeks.

Cheers

PS- One thing - have Tesco been having some trouble with Internet lately, sometimes it comes across as being very slow despite being in Dublin City Centre where you would assume it would be fast??

byrnefm · 16-04-2012 11:32PM

Hi Paul,

Something odd appears to have kicked in with the new 2c / MB charges today on my account. I sent an MMS to my mum (who is on O2) and I ended up getting charged for an MMS + 4 x 2c internet charges. Now I know 8c isn't much but the weird thing was that for whatever reason that this data usage came out of my phone by sending an MMS, the total data for the 4 x 2c was 10kb. I thought it was 2c/MB?

Two things stood out about the sending of MMSes (besides all the 2c charges)
- the MMS would not send for 75 minutes for whatever reason and during this time, I got charges for GPRS
- the not-sending of MMSs successfully on the first attempt seems to be a fairly regular occurrence for me in Letterkenny. I had full "3.5G" coverage at the time this evening.

GPRS Basic Service Apr 16, 2012 7:33:03 PM tescomobile.liffeytelecom.com National calls to mobile network 1,774 Bytes EUR0.02
GPRS Basic Service Apr 16, 2012 7:48:06 PM tescomobile.liffeytelecom.com National calls to mobile network 463 Bytes EUR0.02
GPRS Basic Service Apr 16, 2012 8:04:59 PM tescomobile.liffeytelecom.com National calls to mobile network 6,617 Bytes EUR0.02
GPRS Basic Service Apr 16, 2012 8:21:06 PM tescomobile.liffeytelecom.com National calls to mobile network 2,418 Bytes EUR0.02
GPRS Basic Service Apr 16, 2012 8:45:07 PM tescomobile.liffeytelecom.com National calls to mobile network 0 Bytes EUR0.00
MMS Apr 16, 2012 8:45:26 PM 35386xxxxxxx National calls to mobile network 226,383 Bytes EUR0.20

Would you know why I was getting charged 8c for only 10kb usage? That would seem to imply a much higher charge than 2c/MB!

Thanks in advance for your help, as ever! If you need any further details to help, please let me know.

chris1970 · 17-04-2012 09:28AM

greenoverred wrote: »

Tried to register for a sim only, pay monthly plan. Had to order a micro sim by phone as you cant order them on line. When it arrived I contacted customer service for the porting and set up the plan. Was ported and then told I was set up on a pay as you go plan. So I had to wait till porting was complete before I could try and set up the pay monthly plan online. When this was completed I was told I had to wait 3 days for an activation code. So no phone for 3 days unless I buy credit. Tried to do this and was told a problem with debit card, to contact bank. Same card as I used earlier to set up the pay monthly plan. Anyway after all this customer service is now closed so cant buy credit. Sorry Paul but this is just to much hassle for my liking. The least I expect when things are going wrong is the CS staff to try and help. They dont seem to be bothered

Hi paul is this normal, 3 days ?,I need my a phone for work three days without a working number is disaster?

Tesco Mobile

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